Top 10 360Dialog Alternatives & Competitors

Top 10 Alternatives to 360Dialog Recently Reviewed By G2 Community

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Twilio
By Twilio
4.1/5
(518)
Product Description
Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.
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Reviewers say compared to 360Dialog, Twilio is:
More expensive
Slower to reach roi
Better at meeting requirements
Categories in common with 360Dialog:
WhatsApp Marketing
Communication Platform as a Service (CPaaS)

Wati
By Wati
4.6/5
(476)
Product Description
Wati is an AI-native customer engagement platform built on the WhatsApp Business API, designed to help businesses automate and streamline communication with their customers. Trusted by over 14,000 businesses globally, Wati enables teams to manage conversations across WhatsApp, Instagram, Facebook, SMS, and web chat from a unified inbox. It empowers businesses to automate workflows, qualify leads, and deliver personalized customer experiences at scale. Key Features and Functionality: - Unified Inbox: Centralize incoming and outgoing messages from multiple channels, including WhatsApp, Instagram, Facebook, SMS, and web chat, into a single platform for efficient team collaboration. - No-Code Chatbot Builder: Create AI-powered chatbots without any coding knowledge to automate responses and handle customer inquiries 24/7. - AI Support Agents: Deploy AI agents to qualify leads, uncover customer intent, and resolve support queries, enhancing response times and customer satisfaction. - Broadcast and Campaigns: Run targeted marketing campaigns and send personalized bulk messages to engage customers effectively. - Custom Notifications: Re-engage customers by sending timely and relevant notifications to increase conversions and customer retention. - Developer-Friendly API: Integrate Wati seamlessly with existing tech stacks using industry-standard development tools, allowing for custom workflows and automation. - Native Integrations: Connect with popular CRM systems, payment gateways, and analytics tools to personalize and manage customer interactions at scale. Primary Value and Solutions Provided: Wati addresses the need for businesses to engage with customers through their preferred messaging platforms, particularly WhatsApp, which boasts a vast user base. By offering a comprehensive suite of tools, Wati enables businesses to: - Enhance Customer Engagement: Automate and personalize communication, ensuring timely responses and fostering stronger customer relationships. - Improve Operational Efficiency: Streamline sales, support, and marketing processes through automation, reducing manual workload and response times. - Scale Communication Efforts: Manage high volumes of customer interactions seamlessly, allowing businesses to grow without compromising service quality. - Gain Actionable Insights: Utilize analytics to monitor performance, understand customer behavior, and make data-driven decisions to optimize engagement strategies. By leveraging Wati, businesses can transform their customer communication strategies, leading to increased satisfaction, loyalty, and revenue growth.
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Reviewers say compared to 360Dialog, Wati is:
More expensive
More usable
Better at meeting requirements
Categories in common with 360Dialog:
WhatsApp Marketing
Communication Platform as a Service (CPaaS)

Vonage Communications APIs
By Vonage
4.2/5
(404)
Product Description
Vonage Communications APIs enable you to transform your customer experiences with programmable video, voice, messaging, and more.
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Reviewers say compared to 360Dialog, Vonage Communications APIs is:
More expensive
Better at meeting requirements
Easier to set up
Categories in common with 360Dialog:
Communication Platform as a Service (CPaaS)

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Birdeye
By Birdeye
4.7/5
(4,042)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to 360Dialog, Birdeye is:
More expensive
Better at meeting requirements
Easier to do business with
Categories in common with 360Dialog:
Conversational Marketing

Rocket.Chat
By Rocket.Chat Technologies
4.2/5
(370)
Product Description
Rocket.Chat is an open source communications platform that enables real-time conversations between colleagues, with other companies or with your customers. It does everything other platforms do, except exposing your data.
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Reviewers say compared to 360Dialog, Rocket.Chat is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with 360Dialog:
Communication Platform as a Service (CPaaS)

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,845)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to 360Dialog, Fin by Intercom is:
More expensive
More usable
Better at meeting requirements
Categories in common with 360Dialog:
Conversational Marketing

HubSpot Marketing Hub
By HubSpot
4.4/5
(14,701)
Product Description
Marketing automation software to help you attract the right audience, convert more visitors into customers, and run complete inbound marketing campaigns at scale — all on one powerful, easy-to-use CRM platform.
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Reviewers say compared to 360Dialog, HubSpot Marketing Hub is:
Slower to reach roi
More expensive
Categories in common with 360Dialog:
Conversational Marketing

CleverTap
By CleverTap
4.6/5
(650)
Product Description
CleverTap is the leading mobile marketing platform that helps marketers and growth teams understand, segment and engage their users for increased retention, customer lifetime value, and campaign ROI.
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Reviewers say compared to 360Dialog, CleverTap is:
More expensive
Easier to do business with
More usable
Categories in common with 360Dialog:
WhatsApp Marketing

ActiveCampaign
By ActiveCampaign
4.4/5
(14,677)
Product Description
ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.
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Reviewers say compared to 360Dialog, ActiveCampaign is:
More expensive
Slower to reach roi
Better at meeting requirements
Categories in common with 360Dialog:
WhatsApp Marketing
Conversational Marketing