[ 360Dialog Reviews ](https://www.g2.com/products/360dialog/reviews) [ 360Dialog Reviews ](https://www.g2.com/products/360dialog/reviews) # 360Dialog Features ##### ## Messenger (4) Sequencing Mapped-out responses for conversations. AI Artificial intelligence (AI) and chatbot involvement. Live Chat Live human component of conversations. Customization Interface Quality of interface for designing and customizing conversation maps. Show More ##### ## Channels (5) Social Media Conversations enacted over social media. Website Conversations enacted through embedding or pop-ups on websites. Text Message (SMS) Conversations enacted through text message (SMS). Voice Assistants Conversations enacted through voice assistants. Other Conversations enacted through other channels. Show More ##### ## Customers (5) Targeting Overall quality of customer targeting based on needs or situations. Profiles Creation and modification of customer profiles based on conversations. Analytics Reporting based around specific and overall conversation results. Lead Gathering Capture and organization of leads from conversations. Sales Conversion Success rate of conversations leading to customer purchases. Show More ##### ## Functionality (3) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Communication Varieties Enables a wide variety of communication types such as SMS, voice, video, etc. Show More ##### ## Support (3) Documentation Provides clear, effective documentation for API integrations. Community Support Provides public user forums for support questions and help. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## WhatsApp Messaging - WhatsApp Marketing (6) Transactional Messages Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications Bulk WhatsApp Messaging Enables users to send mass WhatsApp marketing campaigns Conversational Messaging Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty Personalization Offers features for personalizing WhatsApp messages based on customer information or past behavior Promotional Messages Allow users to share promotions with subscribers via WhatsApp Automated Replies Provides automated WhatsApp message replies to recipients Show More ##### ## WhatsApp Business Platform - WhatsApp Marketing (4) Segmentation Deliver tailored promotions to specific audience segments API Integration Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API WhatsApp Commerce Allow customers to browse, discover, research, purchase, and complete payment in real-time Analytics Provides analytics on opt-ins, open and delivery rates, and click-throughs Show More ##### ## Agentic AI - Conversational Marketing (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![SleekFlow](https://images.g2crowd.com/uploads/product/hd_favicon/fb29baaffde857283e06632884ed1aa4/sleekflow.svg "SleekFlow") Sponsored SleekFlow 4.6/5 (205) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5 (452) ](https://www.g2.com/products/twilio/reviews) [ ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati") Wati 4.6/5 (469) ](https://www.g2.com/products/wati/reviews) [ ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") Vonage Communications APIs 4.2/5 (368) ](https://www.g2.com/products/vonage-communications-apis/reviews) [ View All Alternatives ](https://www.g2.com/products/360dialog/competitors/alternatives) 360Dialog Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5 (522) [ Compare Now ](https://www.g2.com/compare/360dialog-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_43a6224d46579e98e5e091bdfdfca6cb/wati.png "Product Avatar Image") Wati 4.6/5 (486) [ Compare Now ](https://www.g2.com/compare/360dialog-vs-wati) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_774f843b8c9975a35da30714da736cfe/messagebird-bird.png "Product Avatar Image") Bird 3.9/5 (73) [ Compare Now ](https://www.g2.com/compare/360dialog-vs-messagebird-bird) ##### Categories on G2 [ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ WhatsApp Marketing ](https://www.g2.com/categories/whatsapp-marketing)[ Communication Platform as a Service (CPaaS) ](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) ##### Explore More [ What's the best SAP provider for company software needs ](https://www.g2.com/discussions/what-s-the-best-sap-provider-for-company-software-needs)[ What platform integrates remote support with ticketing systems? 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