--- title: 360Dialog Reviews meta_title: '360Dialog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 97 reviews by the users' company size, role or industry to find out how 360Dialog works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 97 scale: '5' date_modified: '2026-07-28' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360Dialog Reviews **Vendor:** 360Dialog **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 97 ## About 360Dialog 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. ## 360Dialog Pros & Cons **What users like:** - Users appreciate the **quick response from the support team** , enhancing their overall experience with 360Dialog. (1 reviews) - Users praise the **ease of use** of 360Dialog, highlighting its simple interface and quick integration options. (1 reviews) - Users value the **easy integrations** offered by 360Dialog, enhancing their experience with seamless API options. (1 reviews) - Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. (1 reviews) - Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall experience and convenience. (1 reviews) **What users dislike:** - Users experience **downtime issues** during onboarding, which can lead to frustration and delays in access. (2 reviews) - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. (2 reviews) - Billing Issues (1 reviews) - Users experience significant **delays during onboarding** , which can hinder their overall experience with 360Dialog. (1 reviews) - Deletion Issues (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Insufficient Knowledge (1 reviews) - Slow Service (1 reviews) ## 360Dialog Reviews ### 1. Official WhatsApp API with Coexistence and strong support **Rating:** 4.0/5.0 stars **Reviewed by:** Caner S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about 360Dialog?** The official WhatsApp Business API and Coexistence setup is the biggest benefit for us. We were able to keep the WhatsApp Business mobile app and chat history while connecting the same number to our CRM. The dashboard is straightforward, the API and webhook setup is practical, and the support team escalated a difficult Meta-side onboarding issue until it was resolved. **What do you dislike about 360Dialog?** Onboarding was more complicated and slower than expected. A Meta-side Coexistence issue and the payment pre-authorisation cycle caused several retries, and the HUB briefly showed no number after pairing. Support ultimately resolved the issue, but clearer status messages, better billing-state visibility, and more proactive progress updates would reduce uncertainty. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog lets us connect the official WhatsApp Business API to our CRM while our team can continue using the WhatsApp Business mobile app. Incoming leads from Click-to-WhatsApp ads can be captured, classified, answered, and converted into CRM tasks or support tickets. This turns WhatsApp from an isolated inbox into a manageable sales and support channel without changing our existing business number. ### 2. Reliable WhatsApp Business API — Support That Actually Solves the Hard Problems **Rating:** 4.0/5.0 stars **Reviewed by:** Khaled E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about 360Dialog?** What do you like best about 360Dialog? The customer support is what stands out most. When we hit a technical wall — every template message failing with a generic "Bad request" error and zero diagnostic detail — the support team read our exact request/response data and identified the real cause (a deprecated API endpoint) almost immediately. It wasn't a canned troubleshooting checklist, it was a specific, technical answer to our specific problem. Beyond that, the WhatsApp Business API integration itself is straightforward once configured correctly, and the account dashboard (quality rating, messaging limits) gives clear visibility into account health. **What do you dislike about 360Dialog?** What do you dislike about 360Dialog? The main pain point is error messaging on the API side. When something goes wrong with a message send, the response is often just a generic error like "Bad request" with no error code or additional detail. This made it hard to self-diagnose an issue on our end and meant we had to open a support ticket for something that a more descriptive error response could have resolved in minutes. More granular error codes or a hint pointing to the actual cause (deprecated endpoint, malformed payload, template mismatch, etc.) would go a long way in reducing back-and-forth with support for straightforward technical issues. **What problems is 360Dialog solving and how is that benefiting you?** We needed official, compliant WhatsApp Business API access to run business messaging campaigns for our clients without risking their phone numbers getting banned, which is a real risk with unofficial WhatsApp automation tools. 360Dialog gave us that as an official Meta Business Solution Provider, with a direct API we could integrate into our own automation stack rather than being locked into a closed dashboard. The benefit is reliability and control: we get real delivery/read status, account quality visibility, and predictable message limits, so we can build and monitor campaigns with confidence instead of guessing whether messages are actually reaching customers. ### 3. Easy integration with n8n, clear API, and fast support: 360dialog to automate WhatsApp **Rating:** 4.5/5.0 stars **Reviewed by:** adrian m. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about 360Dialog?** What I liked the most is how easy it is to integrate 360dialog with n8n to automate WhatsApp responses with AI. The API setup is clear and the support responds quickly when questions arise. It is a solid solution for agencies that manage multiple businesses and want a reliable message flow without directly relying on Meta. **What do you dislike about 360Dialog?** The Embedded Signup process to link a WhatsApp Business number encountered issues in Safari, getting stuck loading without opening the Meta window. I had to resolve it by trying from Google Chrome. It would be helpful if the documentation warned about this incompatibility beforehand, to avoid wasting time debugging the problem. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog allows us to connect WhatsApp Business API to our automation flows with AI without relying directly on Meta or complex technical development. This saves us time on manual message management and allows us to offer automated customer service via WhatsApp to clients from different businesses (renovations, services) from a single infrastructure. ### 4. Quick and Economical Connection with WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Victor R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about 360Dialog?** I like that I was able to connect the WhatsApp API quickly and at a low cost. The interface is easy to use with the new app. Once I topped up credit from the 360Dialog page, everything worked super well. The initial setup was very easy and I have already recommended 360Dialog to a friend today, I give it a 10. **What do you dislike about 360Dialog?** The transparency of charges and activity. I would really like it if in the 'activity' tab on my panel (new app), I could see the conversations initiated by my bot and those initiated by the user. The same in the 'insights' tab, the bars don't give me much information, apart from the messages delivered, it's very important to see the messages received. It would be great to have the costs of messages delivered and received very transparent. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog because it allows me to connect to the WhatsApp API quickly and at a low cost, enabling my clients to chat and receive notifications from the AI agent hosted on Google Cloud. ### 5. Intuitive Platform with Exceptional Support! **Rating:** 5.0/5.0 stars **Reviewed by:** VESH D. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about 360Dialog?** I really like the service and support from 360Dialog. The system is very good and intuitive, the price is very fair, and it is a well-recognized and recommended company. The team helped me with great attention and the service is very fast. **What do you dislike about 360Dialog?** I haven't seen anything wrong yet. Everything they did helped me a lot. And certainly, if there was something not to like, I wouldn't have continued with my account and would have said so. I value good support and service highly, and I saw that the company has that. **What problems is 360Dialog solving and how is that benefiting you?** The ease of using a well-made platform with humanized support. It helped me to have the official API, organize my CRM, make my company more professional, and in the programming of everything I need to organize. ### 6. Reliable WhatsApp API Solution with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nur Izzati Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about 360Dialog?** I really like 360Dialog's reliable WhatsApp Business API integration and responsive technical support. The platform is easy to integrate with our Laravel application, and webhook events are stable. The documentation is clear, and the overall experience has been excellent. Whenever we encounter an issue, the support team responds quickly and helps us resolve it efficiently. I appreciate that the webhook integration enables us to track message delivery, read statuses, and customer replies in real time. **What do you dislike about 360Dialog?** A guided setup wizard for first-time users would make the onboarding process much smoother and reduce configuration mistakes. I think a guided setup wizard should include clear steps for configuring the inbox, setting up the webhook URL, and verifying the webhook events are being delivered correctly. A built-in test to confirm the configuration would also be very helpful for new users. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog integrates the WhatsApp Business API with our Laravel app, automating communications like reminders and auction notices. It tracks message events in real time, ensuring reliable delivery. The helpful support makes resolution quick, improving functionality after initial setup tweaks. ### 7. Perfect Fit: Easy WhatsApp API-App Coexistence with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about 360Dialog?** 360Dialog was a perfect fit for what we needed - ability to keep our WhatsApp number running via WhatsApp business app while also supporting API interaction over WhatsApp with our Clients. It was very easy to integrate (well for Claude to integrate for us) and the sales and support teams are very responsive and helpful. And the price works. **What do you dislike about 360Dialog?** Nothing so far. A little hard to find some of the features in the app but nothing really worthy of concern. **What problems is 360Dialog solving and how is that benefiting you?** Coexistence of API and Business app for WhatsApp with a single number - giving my Clients the best experience possible, while saying time for my office teams with automation. ### 8. Stable WhatsApp Business API and Streamlined Multi-Client Channel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about 360Dialog?** As a BSP partner, 360dialog gives us access to the WhatsApp Business API to run automated conversations for our real estate clients. The onboarding of new numbers is straightforward, the API is stable for high message volumes. Managing multiple client channels under one provider has simplified our operations a lot. **What do you dislike about 360Dialog?** When accounts get restricted or flagged by Meta, the escalation process can be slow and it's not always clear how much 360dialog can push on Meta's side versus what depends on Meta directly. During a critical account suspension we would have valued faster turnaround and more transparency on the appeal status. The dashboard could also surface quality-rating and messaging-limit warnings more proactively. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog gives us official, scalable access to the WhatsApp Business API without having to manage the infrastructure ourselves. This solves a few key problems for us: - It lets us run automated, AI-driven conversations with real estate leads at scale, so prospects get instant responses instead of waiting for a human agent. - Consolidating multiple client channels under a single provider simplifies onboarding and billing across our portfolio. ### 9. Seamless WhatsApp Integration, Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammad O. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2026 **What do you like best about 360Dialog?** I enjoy 360Dialog's amazing support in understanding technical problems, their ability to create support tickets to Meta for solving issues, and how smoothly their API runs with minimal response time. It has never been down, which is very helpful for running our WhatsApp Chatbot 24/7. I really appreciate their easy onboarding system and the support team's constant availability to resolve any technical issues. Additionally, the user-friendly UI of their website makes it easy to understand where I need to carry out tasks. The initial setup was also very easy and user-friendly. **What do you dislike about 360Dialog?** For some supports they depend on Meta. I think if they had any support system access like verification, that would be helpful for users. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog keeps my WhatsApp Chatbot running smoothly 24/7, solves verification issues with Meta, and offers an easy onboarding system with a supportive team. ### 10. Cost-Effective Direct API Access for WhatsApp Business Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Claudiu D. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about 360Dialog?** The Direct API Access model is simple and cost-effective. We can connect WhatsApp Business API with tools like Make and our CRM without paying for a large all-in-one platform that we do not need all year round. **What do you dislike about 360Dialog?** The setup is somewhat technical and may feel less intuitive for users who are not familiar with APIs, webhooks, or automation tools. However, for our use case, this is acceptable. **What problems is 360Dialog solving and how is that benefiting you?** It helps us automate WhatsApp communication with parents after international education camps. We want to collect feedback, send follow-up messages based on the parent’s response, and update our CRM automatically. ### 11. Streamlined WhatsApp-CRM Integration, Setup Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Berdan G. | Applied AI Developer — InvoicePortal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about 360Dialog?** I appreciate 360Dialog for its straightforward API integration, reliable webhooks, and the ability to connect WhatsApp with our custom CRM. It centralizes WhatsApp conversations in our CRM, which greatly improves message tracking and reduces missed customer inquiries. Real-time webhook delivery helps keep the existing WhatsApp workflow smooth and reduces operational disruption. **What do you dislike about 360Dialog?** The setup of 360Dialog can be complex, and I think clearer documentation around coexistence and message history synchronization would be helpful. A clearer step-by-step coexistence guide, including prerequisites, message history limits, webhook examples, and common troubleshooting scenarios, would make setup much easier. Additionally, the coexistence setup and message history synchronization required extra support, which suggests the documentation could be improved. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog centralizes WhatsApp conversations in our CRM, improving message tracking and reducing missed customer inquiries. ### 12. Easy Integration and Excellent Innovation, but Slow Support **Rating:** 4.5/5.0 stars **Reviewed by:** Walter P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about 360Dialog?** I like the excellent customer service from 360Dialog and the constant innovation they offer. Their platform makes it easy for me to self-manage everything related to the WhatsApp Business API. It is very easy to use and has advanced options that really facilitate the operation. Additionally, the initial setup was very easy, which we have always liked. **What do you dislike about 360Dialog?** I think the issue with support is often a bit slow. Sometimes it gives the impression that the team has little knowledge of problems related to Meta things and they end up escalating it, making everything too slow. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves problems with the WhatsApp Business API service. It benefits me with excellent customer service, constant innovation, and a platform that allows self-management of the WhatsApp API, being easy to use with advanced options. ### 13. Effortless WhatsApp Business API Integration with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Podrška K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about 360Dialog?** 360dialog made it incredibly easy to integrate WhatsApp Business API with our CRM system. The setup process was straightforward, the dashboard is intuitive, and the support team was outstanding - fast, knowledgeable and genuinely helpful. Adding our real Croatian business number was resolved quickly thanks to their expert guidance. **What do you dislike about 360Dialog?** The initial setup can be a bit technical for non-developers, but the support team compensates for this completely. A more guided onboarding wizard would be a nice addition for beginners. **What problems is 360Dialog solving and how is that benefiting you?** We use 360dialog to power our automated CRM system for an automotive dealership. It allows us to automatically send WhatsApp notifications to customers about their vehicle orders, delivery status, service reminders and seasonal campaigns — all from our real business number. This has significantly improved our customer communication and reduced manual work for our sales team. ### 14. Reliable Messaging with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad D. | Community Space Monitor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 360Dialog?** I use 360Dialog in my business to communicate with our customers, and I really like the WhatsApp coexistence feature, which allows for API access while still maintaining access to the WhatsApp Business app for manual freeform messages. I appreciate the reliability, as it always feels like I am dealing with a company that takes their product and customers seriously, understanding the importance of messaging without interruptions. The staff is professional, and I barely face downtime with them. Their persistence in solving issues, even when they occur from Meta's end, is commendable as they push relentlessly to resolve bugs for us. The platform offers bare minimum downtime and a solid web platform. Setup was also quite easy, I'd rate it an 8 out of 10. **What do you dislike about 360Dialog?** Add 2FA for web platform access as it is very sensitive info **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to communicate with customers using the WhatsApp coexistence feature, allowing API access and the app to coexist. It helps create automated systems and send notifications while maintaining manual message capability. ### 15. Effortless WhatsApp API Connections with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Glauber S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about 360Dialog?** I use 360Dialog to quickly connect with WhatsApp API and for support, and I find it more effective than connecting through Meta. I really appreciate the support teams; they are very good. The documentation is very good too. I find the webinars and events very interesting. The initial setup was very easy. **What do you dislike about 360Dialog?** I believe the biggest problems are with META and its policies, not with 360Dialog. However, within 360Dialog itself, I feel there could be improvements in how debug issues and access logs are handled. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect quickly with the WhatsApp API for support and access beta features. The support team and documentation are very good, making it better than connecting through Meta. ### 16. Exceptional Support Turned Us Into Lifelong Customers **Rating:** 5.0/5.0 stars **Reviewed by:** emre d. | Social Media Manager **Reviewed Date:** May 01, 2026 **What do you like best about 360Dialog?** I love using 360Dialog for connecting my WhatsApp Business API, allowing me to run AI-powered sales bots for my clients. The support team is incredible, especially Maria, who resolved a nine-hour nightmare in minutes—an experience that really stands out. The human support is what I like most; when the Meta system completely failed me, Maria at 360Dialog fixed everything quickly. The initial setup was super easy, although the main challenge was Meta's verification process. Overall, 360Dialog was our first choice for WhatsApp Business API, and it will remain my first choice because of the amazing support. **What do you dislike about 360Dialog?** The dashboard UI could be more intuitive. Better visibility of phone number status and API connection health is needed, but it's just a comment, not a strong feedback. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog connects my WhatsApp Business API, allowing me to run AI-powered sales bots for clients. The support team is incredible, especially Maria, who resolved a major issue quickly, making 360Dialog indispensable for my business. ### 17. Reliable, Flexible WhatsApp Business API Integration with Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** آل عايد للعسل البلدي . | Founder & AI Automation Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about 360Dialog?** What I like most about 360dialog is how reliable and flexible the WhatsApp Business API integration is. The onboarding process, although detailed, is well-structured and allows advanced setups like coexistence (using both WhatsApp Business App and API at the same time), which is very valuable for real business use cases. The support team is responsive and genuinely helpful, especially when dealing with migration, onboarding, and technical edge cases. They follow up and guide you until the issue is resolved. From a product perspective, the stability of the API and the ability to integrate it into custom systems (like our AI-based WhatsApp automation platform) makes it a strong solution for scaling customer communication, sales, and support workflows. Overall, it gives us the flexibility we need to build advanced automation while still keeping the human touch through the mobile app. **What do you dislike about 360Dialog?** One area that could be improved is the onboarding experience, especially for more advanced setups like coexistence. While the system is powerful, the process can feel a bit complex and requires careful attention to details across Meta and 360dialog. Additionally, clearer real-time feedback during onboarding (for example, better error messages or visibility when a number is being provisioned) would make the process smoother and reduce confusion. That said, once everything is set up correctly, the platform works reliably and performs well. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves the complexity of accessing the official WhatsApp Business API and makes it possible to build scalable communication systems on top of WhatsApp. Before using it, managing customer conversations and automation at scale was very limited when relying only on the WhatsApp Business App. With 360Dialog, we are able to connect WhatsApp to our platform (Nahla AI), automate customer interactions, send notifications, and manage conversations more efficiently. This has significantly improved our ability to serve customers faster, automate sales flows, and build a more reliable communication channel for e-commerce operations. ### 18. Exceptional Customer Service, Quick Meta Verification **Rating:** 4.5/5.0 stars **Reviewed by:** Louise H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about 360Dialog?** I appreciate the simplicity of the UX/UI in 360Dialog. Their customer service is top notch, and I find WhatsApp communication way more effective than endless emails back and forth. The initial setup was as easy as sending a WhatsApp to my grandma and having her respond. Also, 360Dialog guided us on the Meta Business Verification, applied on our behalf and got it approved in under 3 hours. **What do you dislike about 360Dialog?** I would say the geographical issue - we are in SA and the VA who handled our case was mostly not in our geographical scope so times did not quite overlap so the 360 VAs closed queries within a few hours and we had to start all over again - either get 24-hour agents sitting or ask where you are from and have the queries only closed if it is not responded to within the geographical time zones. It is frustrating to have to start your story all over everytime not to mention the absolute waste of valuable time. I only got a handle on this after I explicitly said NOT TO CLOSE the ticket. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog guided us on Meta Business Verification, getting approval quickly. The UX/UI is simple, and their top-notch customer service via WhatsApp is more effective than scattered email communication. ### 19. Fantastic Customer Support That Goes the Extra Mile **Rating:** 5.0/5.0 stars **Reviewed by:** JeanPierre J. | Online administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about 360Dialog?** The customer support is fantastic going out of their way to assist **What do you dislike about 360Dialog?** I have no dislikes , I struggled with the dashboard as I was new and they assisted me and taught me how to use it. **What problems is 360Dialog solving and how is that benefiting you?** We were having problems communicating with our online clients, but 360 Dialogue has helped us communicate more clearly and effectively. As a result, we’re getting more business through our platform ### 20. Simplified WhatsApp API for Startups with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Tariq A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about 360Dialog?** I like 360Dialog because it's easy to use. AI agents love using it, and they know exactly how to work with the API and create templates smoothly. It's just been a smooth experience overall. Also, the initial setup was extremely easy for me and my team. **What do you dislike about 360Dialog?** I feel like the price can be improved a little bit more. If I'm looking at the difference between using WhatsApp business directly after I get a business address, it's significantly cheaper. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for WhatsApp AI bot automation in clinics. It solves the problem of needing a business address in GCC by letting us sign up with WhatsApp Business API without registering an address. ### 21. Easy Setup and Stellar Support with 360Dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Wael A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about 360Dialog?** I had a great experience with 360Dialog, especially compared to my past attempts with other big partners. It was so easy and different this time around. The team offered instant and helpful support, which made the whole process smooth. I also appreciate the straightforward setup and dashboard, making everything a breeze. Within a week, everything was accomplished, whereas with others it took months and ended with account restrictions. Their rapid number registration, help with WABA account issues, and ease of re-registering numbers stood out. Integrating the WABA API with third-party software and our private LIMS system worked really well. Overall, 360Dialog offered instant support with success. **What do you dislike about 360Dialog?** Actually no problems till now. All things were easy. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for rapid number registration and resolving WABA account issues. The setup is easy, with an intuitive dashboard, and their team provides instant, helpful support, completing tasks in a week that took months with others. ### 22. Responsive Support and Seamless Meta Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo R. | Fuel Quality, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about 360Dialog?** I appreciate the clear documentation and find the integration with Meta very easy to accomplish. The platform is great to work with, and I constantly have a great support experience with the 360Dialog team. They're fast and resolve requests right away. My recent issues were handled almost immediately, and when I faced a challenge with eHealth integration, they were supportive and helped me get everything working without any issues. It's a reliable service with a responsive support team, and I regularly recommend it. Overall, 360Dialog is a very easy platform to set up and use. **What do you dislike about 360Dialog?** I dont have it. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for WhatsApp API integration with Meta. The reliable service and responsive support resolve issues fast, even without my intervention, making complicated setups smooth. ### 23. Easy Integrations and Excellent Support from 360dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Marta C. | AI programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about 360Dialog?** The platform is easy to use for implementing new functionalities and integrations, and I really appreciate the excellent support that 360dialog provides to its users. **What do you dislike about 360Dialog?** Nothing for now. I’ve been using 360dialog for a short time, but so far everything has been good. The only thing I would improve is the time it takes to approve a template, although I understand that this depends on Meta in general rather than 360dialog. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog helps us integrate a WhatsApp-based bot that allows our internal employees to perform their tasks more quickly and in a more natural way. It simplifies the integration with the official API and ensures reliable communication, enabling us to automate processes and improve efficiency across our workflows. ### 24. Reliable WhatsApp API Provider with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Charlene F. **Reviewed Date:** April 28, 2026 **What do you like best about 360Dialog?** I like the accessibility of 360Dialog's support team. Their responsive customer service agents can quickly dive into onboarding and API messaging issues, giving us the confidence that any technical issue will be solved promptly. This ensures a smooth experience for our clients, minimizes downtime, and maintains the high reliability that imBee is known for. Additionally, each step of the setup comes with clear instructions and meaning. **What do you dislike about 360Dialog?** The main areas for improvement are the Dashboard interface and the onboarding flow. Enhancing these with more step-by-step guidance. Reduce errors during setup. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves technical complexities of WhatsApp Business API, making onboarding smoother. Their support team helps us resolve messaging issues in real time, keeping high service standards and minimizing downtime. It ensures our automated workflows and centralized inbox are reliable and scalable. ### 25. Complete Platform with 24-hour Support, but some points can improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about 360Dialog?** I like the easy and 24-hour available support, which helps a lot in the process of connecting the numbers. The platform is comprehensive, which makes the day-to-day easier. I also like the status control of the WABAS and the ease of recharging and controlling the accounts. I also like the usage report sent to our finance department monthly. **What do you dislike about 360Dialog?** - The on-call specialists sometimes provide incomplete or differing information. - Sometimes there is a delay in being attended to, but it's understandable given its size. - Support is sometimes in English and not in the native language (Portuguese). - I have already lost the conversation history due to an error in 360Dialog. - The visualization of open tickets is poor because it is in chat format. I would like a Kanban-style view so we can track each ticket and know what stage it is in. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for onboarding clients on the WhatsApp API. The comprehensive platform and 24-hour support help resolve requests quickly, facilitating account management and number linking. ### 26. Solid Support, User-Friendly Start with 360Dialog **Rating:** 4.0/5.0 stars **Reviewed by:** Mamtu M. | Peer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about 360Dialog?** I really appreciate the support system of 360Dialog. Their support team was incredibly helpful in getting things started for me and assisting with my business verification. Without their help, it would have been much more of a challenge and a pain to set things up. **What do you dislike about 360Dialog?** I haven't used it as much yet, so I can't say a lot about what doesn't work well. The price seems fine for now, but I'd prefer if they offered not just a sandbox trial but a full-blown trial for a week. Starting out took a while, although it was mostly a Meta issue rather than a 360Dialog issue. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to build my WhatsApp business CRM with AI, needing webhooks and API. It allows me to access leads and send thousands of messages, helping track data and leads effectively. ### 27. 360Dialog: Excellent, Clear, and Transparent Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Said A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2026 **What do you like best about 360Dialog?** 360 dialog is the only excellent tool for communication I have been looking for **What do you dislike about 360Dialog?** in reality, there nothing that i dislike 360Dialog. everything is very clear and transparent **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solved my communication problems with our clients and it benefits us due to its robustness and quality tool ### 28. Lightning-Fast Support Got Our Meta Verification Done in 24 Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about 360Dialog?** Our Meta standard verification was stuck "In Review" for 3+ weeks. We had been working with another partner to try to onboard a WABA and had been unsuccessful. We decided to reach out to 360Dialog to see if they could help. The support team was very responsive (multiple responses on the support ticket within minutes) - they worked with Meta and got us verified within 24 hours. For the responsiveness and fantastic customer support, we are switching exclusively to them for our Whatsapp API **What do you dislike about 360Dialog?** Nothing so far! New to 360Dialog and have decided to pick them on the strength of the customer support experience. **What problems is 360Dialog solving and how is that benefiting you?** They will act as our Whatsapp API povider and allow us to onboard multiple clients using WHatsapp with our platform. ### 29. Strong Support and Performance, Working Smoothly **Rating:** 4.0/5.0 stars **Reviewed by:** Claudio P. | Infrastructure Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about 360Dialog?** Support and Perfomance. The platform is being working fine and also with none problems. **What do you dislike about 360Dialog?** Is not easy to use. The platform has many URLS, different views, and is complex to configure and to resolve some stuffs **What problems is 360Dialog solving and how is that benefiting you?** an integration with our platform and messaging service ### 30. Responsive Support and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about 360Dialog?** Very responsive when I have an issue and easy to set up. **What do you dislike about 360Dialog?** Very little, but they could improve the UX of their site slightly. **What problems is 360Dialog solving and how is that benefiting you?** I needed a whatsapp number to make it easy for landlords (my clients) to recieve maintenancw reports from tenants. The whatsapp number meant that simultaneously a record of the report was input on my site and the landlord was informed of a maintenance issue that needed fixing. ### 31. Swift Support and Smooth API for Messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Alounyadeth S. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about 360Dialog?** I appreciate the support and troubleshooting for being quite fast, with a response time between 10-30 minutes, which is acceptable for me. The API works well, sending WhatsApp messages in real-time without delay. The community and documentation provided help solve issues easily. I also found the document provides clear examples on how to use new parameters when the API version changes. **What do you dislike about 360Dialog?** Sometimes I still see some bugs or error messages when using the web console. I couldn't find it anymore; it said internal error. Also, the initial setup was moderate because we needed to verify many things. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helps us send WhatsApp messages to clients via API in real-time. The support team quickly resolved our account issues. Their fast troubleshooting and clear documentation make handling API changes easier. ### 32. Cutting-Edge Technology Backed by the Best Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about 360Dialog?** Cutting-edge technology and the best customer service.easy to setup and best customer service **What do you dislike about 360Dialog?** Membership cost is little higher and should lower per month **What problems is 360Dialog solving and how is that benefiting you?** Helping me connecting my clients and developing my business ### 33. Effortless Client Communication with 360Dialog's WhatsApp API **Rating:** 5.0/5.0 stars **Reviewed by:** Kuhlinji K. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about 360Dialog?** I like that 360Dialog's WhatsApp API makes communication with clients easier and more convenient. The instant nature of it provides live updates to jobs, so all departments in the organization and the client know the status of a job. The initial setup was easy, and I switched to 360Dialog from Twilio. **What do you dislike about 360Dialog?** Their access to their sandbox API for business email accounts. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to send OTP codes and general updates, making communication easier and more convenient. Its instant communication provides live job updates, keeping all departments and clients informed about job statuses. ### 34. Solid WABA BSP Platform that comes with very good documentation and support **Rating:** 5.0/5.0 stars **Reviewed by:** Allen D. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 360Dialog?** Great documentation and portal. The support experience has been wonderful. Genuinely useful and walking me through how to accomplish tasks during the somewhat convoluted WABA onboarding process (not their fault). **What do you dislike about 360Dialog?** Not their fault, but understand the WABA process and the ecosystem of Meta, BSPs, Businesses, Tech Providers is a bit of a slog. 360Dialog helps you through it though. **What problems is 360Dialog solving and how is that benefiting you?** Providing a platform for WABA integration without having to build a significant platform by myself. Works reliably and is performant. ### 35. Quick Transition, Ready Answers **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about 360Dialog?** I like that 360Dialog offers prompt responses, answering my questions quickly. Additionally, the initial setup was the main reason I chose it, since we already had everything set up on WhatsApp and the transition was automatic. **What do you dislike about 360Dialog?** Direct technical support from Meta is non-existent. The old version of the site had some bugs. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog offers technical support where Meta lacks, and provides quick answers to my questions. ### 36. Helpful Support with Smooth Escalation to Meta Reps **Rating:** 5.0/5.0 stars **Reviewed by:** Nagarajan P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about 360Dialog?** Helpful support and Escalation to Meta Reps where warranted **What do you dislike about 360Dialog?** Nothing in particular. Service is usually good **What problems is 360Dialog solving and how is that benefiting you?** Connecting Client & own phone numbers to WhatsApp Business Platform ### 37. Quick and functional API with efficient support **Rating:** 4.5/5.0 stars **Reviewed by:** Jocimar P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about 360Dialog?** Quick and functional API and efficient support. **What do you dislike about 360Dialog?** Support always respond in English. It would help if the service were in Portuguese. **What problems is 360Dialog solving and how is that benefiting you?** Approve service channels via WhatsApp with Meta. ### 38. Robust, User-Friendly Platform with Fast, Straightforward Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Akam O. | Director of IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 360Dialog?** The platform is very easy to use, robust, and user-friendly. You can onboard numbers in just a few minutes, which makes the whole process quick and straightforward. **What do you dislike about 360Dialog?** The only thing I dislike is the currency of the payment I cant change it to USD **What problems is 360Dialog solving and how is that benefiting you?** OnBoarding WhatsApp Number for Cloud API, Business Verification using BLV. ### 39. Impeccable Support and Exceptional Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Christian A. | Ceo , Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 360Dialog?** I really like the opportunity that 360Dialog offers for a marketing flow. I appreciate how 360Dialog allows me to connect my automations to a phone number that answers for me and filters emails, saving me a lot of time. It's like having one less human resource. Moreover, the initial setup was very straightforward and smooth. **What do you dislike about 360Dialog?** Well, obviously, in my opinion, there should be a scalable option, considering that paying for what you consume is important, especially for small entrepreneurs who are just starting out. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog clarified how to manage API calls and resolved payment and billing issues, helping me to move forward clearly. ### 40. Fast, Spot-On Support That Solved My Issue in One Message **Rating:** 5.0/5.0 stars **Reviewed by:** Alan E. | Servicio de atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 360Dialog?** Fast support, and the error tracing is spot-on. I got the solution to my technical issue in the very first message. **What do you dislike about 360Dialog?** All my experiences with 360dialog have been fantastic. **What problems is 360Dialog solving and how is that benefiting you?** I was updating my channel webhook, and my DNS configuration ended up blocking the OTP code. I submitted a ticket at 4pm, and it was solved by 4:30pm. The error happened because I wasn’t receiving the OTP email. ### 41. Great Customer Service and Onboarding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about 360Dialog?** I'm not a customer, but definitely the customer service and onboarding team have been great answering all my questions in order to become one **What do you dislike about 360Dialog?** For now, nothing. Ali was great answering everything. Maybe price is a little bit high, but apparent high value delivered **What problems is 360Dialog solving and how is that benefiting you?** Multi-tenant WABA implementation ### 42. Effortless Client Onboarding with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 360Dialog?** I love everything about 360Dialog when it comes to client onboarding on WhatsApp Business, and their support is great. Setting up 360Dialog was easy. **What do you dislike about 360Dialog?** all good. no such thing. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for client onboarding on WhatsApp Business. It solves onboarding issues with Meta and stands out with client onboarding features and great support. ### 43. Instant Access to the Business WhatsApp API **Rating:** 4.0/5.0 stars **Reviewed by:** Mona C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about 360Dialog?** You can instantly have access to a business WhatsApp api **What do you dislike about 360Dialog?** You still have to apply to meta, but I hope this process is made smoother by 360 **What problems is 360Dialog solving and how is that benefiting you?** My acceptance to meta business was taking too long, and I got rejected once. ### 44. Efficient Support and Excellent Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Jean P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about 360Dialog?** I like the efficient support and the seriousness of the company 360Dialog, as well as the excellent documentation available. It also facilitates my interface with Meta and speeds up solutions for WhatsApp for Business. The initial setup was quite easy. **What do you dislike about 360Dialog?** The automation of the initial validation processes is still a bit slow. I believe that the documentation validation algorithms need improvements. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog facilitates my interface with Meta and streamlines solutions for WhatsApp for Business. ### 45. Valuable Team Assistance, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Andi D. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about 360Dialog?** I just started using 360Dialog, but compared to directly accessing the API from Meta, I found the assistance from the 360 team very helpful. They helped me figure out the obstacles hindering my goals, and the initial setup process was much easier compared to Meta. **What do you dislike about 360Dialog?** In my opinion, what is lacking is the documentation. It would be better if the coding examples included the language used, or if several coding examples were provided for widely used programming languages. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog simplifies the setup process compared to META, and their team helps resolve the issues I face, making my experience better than using META directly. ### 46. Fantastic Developer Experience with Responsive Meta Support and Simple Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about 360Dialog?** Great developer experience. Great help escalating issues to meta. Simple, straightforward pricing. **What do you dislike about 360Dialog?** Not much to dislike in the few weeks we've been using it. **What problems is 360Dialog solving and how is that benefiting you?** Helps simplify API integration compared to using Meta directly. Also helps to have them on your side escalating issues and questions to Meta. ### 47. Easy Setup, Smooth Testing, and Quick Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about 360Dialog?** Easy set up, Easy testing, Quick support **What do you dislike about 360Dialog?** Limited API functions. No newsletters etc. as far as I know. **What problems is 360Dialog solving and how is that benefiting you?** A lot of headache with meta gets taken away by 360dialog. ### 48. Exemplary support in WhatsApp verifications **Rating:** 5.0/5.0 stars **Reviewed by:** Karla Patricia H. | Software Development Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about 360Dialog?** They have helped us many times with the verifications of WhatsApp channels. The truth is that their willingness and support have been exemplary. **What do you dislike about 360Dialog?** The AI from the start :( I feel like it doesn't help much, or at least it wasn't that useful to me. **What problems is 360Dialog solving and how is that benefiting you?** They spent an entire month helping me authorize a name to launch and verify a channel. Michael was present throughout the whole process, supporting me with different options to complete each step. Thanks to him, we were able to authorize everything and the channel is now official. ### 49. Incorporation of AI Bots and Stable Performance. Though Account Setup Is a Bit Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Miguel V. | Technical Manager and Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about 360Dialog?** The possibility of using AI bots and agents. Stability compared with other tools. **What do you dislike about 360Dialog?** a little bit complicated to create the account **What problems is 360Dialog solving and how is that benefiting you?** integration for whatsapp messaging and possibility of using bots and Agents ### 50. Easy Connection to WhatsApp Features **Rating:** 4.5/5.0 stars **Reviewed by:** Kant O. | Dev, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about 360Dialog?** Ease of connection to WhatsApp features. **What do you dislike about 360Dialog?** There isn’t really anything I dislike about it **What problems is 360Dialog solving and how is that benefiting you?** A double charge billed when I was setting up the account with two numbers ## 360Dialog Discussions - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) - [View 360Dialog pricing details and edition comparison](https://www.g2.com/products/360dialog/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-31+03%3A59%3A19+-0500&secure%5Bsession_id%5D=baa2bfcf-770f-44c4-ad97-adead0603484&secure%5Btoken%5D=adbd51d9cc25749bd718db5e34971cc8493eadb398ac3063c19db93011d7277f&format=llm_user) ## 360Dialog Integrations - [AutoMCP: Convert Agents to MCP Servers](https://www.g2.com/products/automcp-convert-agents-to-mcp-servers/reviews) - [Base44](https://www.g2.com/products/base44/reviews) - [Google Compute Engine](https://www.g2.com/products/google-compute-engine/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [OpenAI SDK](https://www.g2.com/products/openai-sdk/reviews) - [Python](https://www.g2.com/products/python/reviews) - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) - [UChat](https://www.g2.com/products/uchat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## 360Dialog Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Support** - Documentation - Community Support - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top 360Dialog Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)