Compare 360Dialog and Twilio 
Featured Products
At a Glance
Market Segments
Small-Business (71.1% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
No pricing available
360Dialog
Star Rating
(46)4.4 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plansTwilio
Star Rating
(509)4.1 out of 5
Market Segments
Small-Business (51.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Twilio excels in its global reach and customization options, allowing users to easily call customers worldwide and integrate chat features seamlessly on their websites. This flexibility is a significant advantage for businesses looking to enhance their communication capabilities.
- Users say that 360Dialog stands out for its exceptional customer support, with many praising the quick response times of 10-30 minutes for troubleshooting. This level of support can be crucial for businesses that need immediate assistance when integrating WhatsApp Business.
- Reviewers mention that Twilio's API integration is straightforward, with clear documentation that helps ensure reliable message delivery. Users appreciate the platform's scalability for SMS, OTP, and notifications, making it a robust choice for businesses with diverse messaging needs.
- According to verified reviews, 360Dialog is noted for its ease of setup, with users reporting that they can create integration flows in just a couple of hours. This quick onboarding process can be a significant time-saver for teams looking to get started without extensive delays.
- G2 reviewers highlight that while Twilio has a broader range of communication varieties, 360Dialog's focus on WhatsApp messaging is highly effective, with users noting that messages are sent in real-time without delays, which is essential for timely customer interactions.
- Users express that Twilio's overall user experience is slightly less favorable compared to 360Dialog, particularly in terms of ease of administration and support quality. While Twilio offers powerful features, some users find the platform more complex to manage compared to the user-friendly interface of 360Dialog.
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
Twilio
No pricing availableFree Trial
360Dialog
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.3
22
8.8
367
Ease of Use
8.7
22
8.2
373
Ease of Setup
9.0
17
7.7
212
Ease of Admin
9.0
13
7.9
196
Quality of Support
8.9
22
7.8
333
Has the product been a good partner in doing business?
8.7
13
8.0
187
Product Direction (% positive)
8.9
22
8.3
356
Features by Category
Messenger
9.7
6
Not enough data
8.1
6
Not enough data
9.8
7
Not enough data
8.3
6
Not enough data
Channels
9.8
7
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Customers
8.9
6
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.4
6
Not enough data
8.3
5
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.2
13
8.0
108
|
Verified
8.8
12
8.3
103
|
Verified
7.0
11
8.4
104
|
Verified
Support
7.8
12
7.6
106
|
Verified
7.6
11
Feature Not Available
7.9
12
7.0
105
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
360Dialog and Twilio are categorized as WhatsApp Marketing and Communication Platform as a Service (CPaaS)
Unique Categories
360Dialog is categorized as Conversational Marketing
Twilio is categorized as RCS Business Messaging, Cloud PBX Platforms, Video Platform as a Service (VPaaS), SMS Marketing, and VoIP Providers
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
40.0%
Computer Software
13.3%
Automotive
10.0%
Telecommunications
3.3%
Program Development
3.3%
Other
30.0%
Computer Software
17.7%
Information Technology and Services
11.2%
Marketing and Advertising
6.7%
Financial Services
5.1%
Internet
4.9%
Other
54.4%
Alternatives
Discussions
360Dialog has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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