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Compare 360Dialog and Twilio 
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At a Glance
Market Segments
Small-Business (70.4% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
No pricing available
360Dialog
Star Rating
(32)4.0 out of 5
Market Segments
Small-Business (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plansTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API Call Speed with a score of 8.3, allowing for faster integration and response times, while 360Dialog's score of 7.7 indicates a slower performance in this area.
- Reviewers mention that Twilio's Communication Varieties score of 8.4 highlights its versatility in messaging options, whereas 360Dialog's score of 6.2 suggests limited communication channels, which may restrict user engagement.
- G2 users indicate that Twilio's Live Chat feature is rated at 8.0, providing a robust support mechanism, while 360Dialog lacks this functionality, which could impact customer service capabilities.
- Users on G2 report that Twilio's WhatsApp Messaging capabilities are superior, particularly in Transactional Messages and Bulk WhatsApp Messaging, making it a preferred choice for businesses looking to leverage WhatsApp for customer communication.
- Reviewers say that Twilio's Security and Compliance features, including a high score of 8.5 for HIPAA Compliance, make it a reliable option for industries requiring stringent data protection, while 360Dialog's lower scores in this area raise concerns for potential users.
- Users report that Twilio's Ease of Integration score of 8.2 reflects a user-friendly setup process, which is crucial for businesses looking to implement new software quickly, compared to 360Dialog's score of 7.5, which may indicate a more complex integration experience.
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
Twilio
No pricing availableFree Trial
360Dialog
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.0
19
8.8
362
Ease of Use
8.3
19
8.2
367
Ease of Setup
8.1
14
7.8
206
Ease of Admin
7.9
11
7.9
194
Quality of Support
8.2
19
7.8
328
Has the product been a good partner in doing business?
7.6
11
8.1
185
Product Direction (% positive)
8.2
19
8.3
352
Features by Category
Messenger
8.3
7
Not enough data
7.2
6
Not enough data
8.3
7
Not enough data
7.2
6
Not enough data
Channels
8.3
7
Not enough data
7.9
8
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Customers
7.6
7
Not enough data
7.2
6
Not enough data
6.9
6
Not enough data
8.1
7
Not enough data
6.9
6
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
14
8.0
107
|
Verified
8.1
13
8.3
104
|
Verified
6.4
12
8.3
104
|
Verified
Support
7.2
13
7.6
105
|
Verified
6.9
12
Feature Not Available
7.3
13
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
360Dialog and Twilio are categorized as WhatsApp Marketing and Communication Platform as a Service (CPaaS)
Unique Categories
360Dialog is categorized as Conversational Marketing
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, and RCS Business Messaging
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
40.7%
Computer Software
11.1%
Automotive
7.4%
Telecommunications
3.7%
Program Development
3.7%
Other
33.3%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.6%
Discussions
360Dialog has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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