--- title: 360Dialog Reviews meta_title: '360Dialog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how 360Dialog works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 111 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 360Dialog Reviews **Vendor:** 360Dialog **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 111 ## About 360Dialog 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. ## 360Dialog Pros & Cons **What users like:** - Users appreciate the **quick response from the support team** , enhancing their overall experience with 360Dialog. (1 reviews) - Users praise the **ease of use** of 360Dialog, highlighting its simple interface and quick integration options. (1 reviews) - Users value the **easy integrations** offered by 360Dialog, enhancing their experience with seamless API options. (1 reviews) - Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. (1 reviews) - Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall experience and convenience. (1 reviews) **What users dislike:** - Users experience **downtime issues** during onboarding, which can lead to frustration and delays in access. (2 reviews) - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. (2 reviews) - Billing Issues (1 reviews) - Users experience significant **delays during onboarding** , which can hinder their overall experience with 360Dialog. (1 reviews) - Deletion Issues (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Insufficient Knowledge (1 reviews) - Slow Service (1 reviews) ## 360Dialog Reviews ### 1. Quick and functional API with efficient support **Rating:** 4.5/5.0 stars **Reviewed by:** Jocimar P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about 360Dialog?** Quick and functional API and efficient support. **What do you dislike about 360Dialog?** Support always respond in English. It would help if the service were in Portuguese. **What problems is 360Dialog solving and how is that benefiting you?** Approve service channels via WhatsApp with Meta. ### 2. Robust, User-Friendly Platform with Fast, Straightforward Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Akam O. | Director of IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about 360Dialog?** The platform is very easy to use, robust, and user-friendly. You can onboard numbers in just a few minutes, which makes the whole process quick and straightforward. **What do you dislike about 360Dialog?** The only thing I dislike is the currency of the payment I cant change it to USD **What problems is 360Dialog solving and how is that benefiting you?** OnBoarding WhatsApp Number for Cloud API, Business Verification using BLV. ### 3. Impeccable Support and Exceptional Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Christian A. | Ceo , Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 360Dialog?** I really like the opportunity that 360Dialog offers for a marketing flow. I appreciate how 360Dialog allows me to connect my automations to a phone number that answers for me and filters emails, saving me a lot of time. It's like having one less human resource. Moreover, the initial setup was very straightforward and smooth. **What do you dislike about 360Dialog?** Well, obviously, in my opinion, there should be a scalable option, considering that paying for what you consume is important, especially for small entrepreneurs who are just starting out. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog clarified how to manage API calls and resolved payment and billing issues, helping me to move forward clearly. ### 4. Fast, Spot-On Support That Solved My Issue in One Message **Rating:** 5.0/5.0 stars **Reviewed by:** Alan E. | Servicio de atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 360Dialog?** Fast support, and the error tracing is spot-on. I got the solution to my technical issue in the very first message. **What do you dislike about 360Dialog?** All my experiences with 360dialog have been fantastic. **What problems is 360Dialog solving and how is that benefiting you?** I was updating my channel webhook, and my DNS configuration ended up blocking the OTP code. I submitted a ticket at 4pm, and it was solved by 4:30pm. The error happened because I wasn’t receiving the OTP email. ### 5. Great Customer Service and Onboarding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about 360Dialog?** I'm not a customer, but definitely the customer service and onboarding team have been great answering all my questions in order to become one **What do you dislike about 360Dialog?** For now, nothing. Ali was great answering everything. Maybe price is a little bit high, but apparent high value delivered **What problems is 360Dialog solving and how is that benefiting you?** Multi-tenant WABA implementation ### 6. Effortless Client Onboarding with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 360Dialog?** I love everything about 360Dialog when it comes to client onboarding on WhatsApp Business, and their support is great. Setting up 360Dialog was easy. **What do you dislike about 360Dialog?** all good. no such thing. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for client onboarding on WhatsApp Business. It solves onboarding issues with Meta and stands out with client onboarding features and great support. ### 7. Instant Access to the Business WhatsApp API **Rating:** 4.0/5.0 stars **Reviewed by:** Mona C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about 360Dialog?** You can instantly have access to a business WhatsApp api **What do you dislike about 360Dialog?** You still have to apply to meta, but I hope this process is made smoother by 360 **What problems is 360Dialog solving and how is that benefiting you?** My acceptance to meta business was taking too long, and I got rejected once. ### 8. Efficient Support and Excellent Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Jean P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about 360Dialog?** I like the efficient support and the seriousness of the company 360Dialog, as well as the excellent documentation available. It also facilitates my interface with Meta and speeds up solutions for WhatsApp for Business. The initial setup was quite easy. **What do you dislike about 360Dialog?** The automation of the initial validation processes is still a bit slow. I believe that the documentation validation algorithms need improvements. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog facilitates my interface with Meta and streamlines solutions for WhatsApp for Business. ### 9. Valuable Team Assistance, Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Andi D. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about 360Dialog?** I just started using 360Dialog, but compared to directly accessing the API from Meta, I found the assistance from the 360 team very helpful. They helped me figure out the obstacles hindering my goals, and the initial setup process was much easier compared to Meta. **What do you dislike about 360Dialog?** In my opinion, what is lacking is the documentation. It would be better if the coding examples included the language used, or if several coding examples were provided for widely used programming languages. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog simplifies the setup process compared to META, and their team helps resolve the issues I face, making my experience better than using META directly. ### 10. Fantastic Developer Experience with Responsive Meta Support and Simple Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about 360Dialog?** Great developer experience. Great help escalating issues to meta. Simple, straightforward pricing. **What do you dislike about 360Dialog?** Not much to dislike in the few weeks we've been using it. **What problems is 360Dialog solving and how is that benefiting you?** Helps simplify API integration compared to using Meta directly. Also helps to have them on your side escalating issues and questions to Meta. ### 11. Easy Setup, Smooth Testing, and Quick Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about 360Dialog?** Easy set up, Easy testing, Quick support **What do you dislike about 360Dialog?** Limited API functions. No newsletters etc. as far as I know. **What problems is 360Dialog solving and how is that benefiting you?** A lot of headache with meta gets taken away by 360dialog. ### 12. Exemplary support in WhatsApp verifications **Rating:** 5.0/5.0 stars **Reviewed by:** Karla Patricia H. | Software Development Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about 360Dialog?** They have helped us many times with the verifications of WhatsApp channels. The truth is that their willingness and support have been exemplary. **What do you dislike about 360Dialog?** The AI from the start :( I feel like it doesn't help much, or at least it wasn't that useful to me. **What problems is 360Dialog solving and how is that benefiting you?** They spent an entire month helping me authorize a name to launch and verify a channel. Michael was present throughout the whole process, supporting me with different options to complete each step. Thanks to him, we were able to authorize everything and the channel is now official. ### 13. Incorporation of AI Bots and Stable Performance. Though Account Setup Is a Bit Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Miguel V. | Technical Manager and Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about 360Dialog?** The possibility of using AI bots and agents. Stability compared with other tools. **What do you dislike about 360Dialog?** a little bit complicated to create the account **What problems is 360Dialog solving and how is that benefiting you?** integration for whatsapp messaging and possibility of using bots and Agents ### 14. Easy Connection to WhatsApp Features **Rating:** 4.5/5.0 stars **Reviewed by:** Kant O. | Dev, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about 360Dialog?** Ease of connection to WhatsApp features. **What do you dislike about 360Dialog?** There isn’t really anything I dislike about it **What problems is 360Dialog solving and how is that benefiting you?** A double charge billed when I was setting up the account with two numbers ### 15. Easy WhatsApp Application with Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2026 **What do you like best about 360Dialog?** costumer support and easy whatsapp application **What do you dislike about 360Dialog?** it is kind of unclear how to do the coexistance setup but all good **What problems is 360Dialog solving and how is that benefiting you?** It solved the issue where I couldn’t use my WhatsApp Business account. ### 16. Simplicity and Good Customer Service, But Limited Data **Rating:** 4.5/5.0 stars **Reviewed by:** Ignacio B. | CEO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 360Dialog?** I like the simplicity of 360Dialog and that it uses the same API as WhatsApp. I also value the good customer service they offer. The initial setup was easy. **What do you dislike about 360Dialog?** The data you provide about the use of the lines is still scant. I would like more information on consumption, sending rate, and bounce rate. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect with the WhatsApp API and manage multiple lines. It makes it easier for me to send WhatsApp messages to clients. ### 17. A smooth and easy user experience with 360Dialog **Rating:** 5.0/5.0 stars **Reviewed by:** Amjad J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about 360Dialog?** I love that 360Dialog is extremely easy to use. The interfaces are simple, and the setup was excellent and easy. I use it to connect with my system and send messages to my clients via WhatsApp, and it saves me time and effort in connecting with Meta. **What do you dislike about 360Dialog?** There is nothing that works poorly, but they can add a feature to display incoming messages from those who reply to WhatsApp messages. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect my system with WhatsApp, which saves me time and effort in connecting with Meta. ### 18. Effortless WhatsApp Integration with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about 360Dialog?** I use 360Dialog for WhatsApp communication with clients, and what I like most is that it's easy to use. It makes the connection with WhatsApp straightforward. Additionally, their customer service stands out for me. The initial setup was very easy, which added to the positive experience. **What do you dislike about 360Dialog?** No remarks **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for WhatsApp communication with clients. It efficiently makes the connection with WhatsApp, enhancing efficiency and streamlining processes. It's easy to use and has great customer service. ### 19. Helpful Support, But Needs Reliability Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Akshita . **Reviewed Date:** March 05, 2026 **What do you like best about 360Dialog?** I like that 360Dialog helps me troubleshoot everything and they are very helpful. There's an agent named Muhammad Ali who has been really helpful with me throughout a lot of tickets, helping me solve them by getting on a call. That's really nice, so a big shout out to him. **What do you dislike about 360Dialog?** I don't like that the site doesn't load sometimes. There's a lot of back and forth, and a lot of issues. **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to connect with Meta and it helps me troubleshoot everything. ### 20. 360Dialog a good BSP for META. **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor N. | Analist de IA, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about 360Dialog?** Fast support and solid documentation. Communication with META has been smooth and helpful. **What do you dislike about 360Dialog?** I didn’t like the platform’s UI, and we also ran into some issues with the payment process. **What problems is 360Dialog solving and how is that benefiting you?** The comunication with meta, i think its the best part. ### 21. Easy-to-Use, Affordable, with Convenient WhatsApp Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about 360Dialog?** Easy to use and affordable and able to get support over whatsapp **What do you dislike about 360Dialog?** Need to improve tech support response time for asia **What problems is 360Dialog solving and how is that benefiting you?** User notifications via whatsapp ### 22. Fantastic, Patient Support with Quick, Accurate Help **Rating:** 5.0/5.0 stars **Reviewed by:** Ezio D. | Specialista di marketing sul web, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 360Dialog?** Support is fantastic, quick response, accurate, patient and competent **What do you dislike about 360Dialog?** The problem sometimes is that the chat respont after four hours **What problems is 360Dialog solving and how is that benefiting you?** they help me to refine whatsapp account that envolve another patner (sendcloud) ### 23. Responsive service with easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Zhanerke M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about 360Dialog?** I like the responsiveness and concern of the 360Dialog team towards our problems. The operators can always explain complex things in simple terms. Setting up the system was quite easy, and there were no issues that 360Dialog refused to solve. **What do you dislike about 360Dialog?** there is no such thing **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog solves absolutely all problems, from assistance in confirming FBM to implementing solutions for issues with the new route. ### 24. Effortless WhatsApp Automation, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Kimeu D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about 360Dialog?** I like 360Dialog for its ease and simplicity of use. The initial setup was easy, and it streamlines automating business communication over WhatsApp. I value the platform's ability to effectively manage business process automation. **What do you dislike about 360Dialog?** Default Whatsapp prepayment could be less than 50EUR. This helps testing **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog for automating business processes over WhatsApp, making it simple and easy to manage communications. ### 25. Reliable and Speedy WhatsApp Business API Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about 360Dialog?** I like the speed and reliability of 360Dialog. It also provides the ability to have a WhatsApp Business API and link to it. The initial setup was very easy, and everything works well. **What do you dislike about 360Dialog?** nothing **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to have a WhatsApp Business API and link to it, with speed and reliability. ### 26. Cost-Effective, Reliable with Good Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shlomo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about 360Dialog?** I like 360Dialog because of its price and good support. Also, it's reliable, and the initial setup was quite easy. **What do you dislike about 360Dialog?** Nothing **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to communicate with customers via WhatsApp without needing to deal with Meta directly. I like the price and good support, and find it reliable. ### 27. Fantastic Support, Easy Setup, Needs API Extensions **Rating:** 5.0/5.0 stars **Reviewed by:** Linh . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about 360Dialog?** I really appreciate the amazing support teams at 360Dialog. They reply so fast and focus on what I'm stuck with, which really helps me out. Also, setting up 360Dialog was so easy for me; it only took me two hours to create integration flows. **What do you dislike about 360Dialog?** Missing some important APIs to close channel or disable phone numbers. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helps me solve payment issues with Meta's Business. ### 28. Effortless Automation and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Liam W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about 360Dialog?** I find 360Dialog super easy to use. The customer support team is great, and they were super efficient in helping me resolve issues with connecting my WhatsApp Business and phone number. **What do you dislike about 360Dialog?** Nothing so far **What problems is 360Dialog solving and how is that benefiting you?** I used 360Dialog to automate my outreach for my business. I was having an issue connecting my WhatsApp business, and they were super efficient, resolving all the problems. ### 29. Amazing Support and Stable APIs Make Integration Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Melisa . | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about 360Dialog?** Amazing support, stable APIs and easy integration experience. **What do you dislike about 360Dialog?** Sometimes important technical details are not shared clearly enough during issue investigations. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog helps us manage WhatsApp Business messaging reliably and integrate communication workflows faster for our customers. ### 30. 360Dialog's Stellar Support Resolved Our WhatsApp Woes **Rating:** 5.0/5.0 stars **Reviewed by:** Alon N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about 360Dialog?** I had a great experience with 360Dialog, especially with support. Ali was terrific, very supportive, timely, and proactive, making it a pleasure to work with her. The initial setup of 360Dialog was very easy and supportive. **What do you dislike about 360Dialog?** N/A **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog resolved my restricted WhatsApp account issue when even Meta couldn't help, providing excellent support throughout the process. ### 31. Always-Available Customer Support That Helps Resolve WABA Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about 360Dialog?** Customer support is always available and ready to help resolve any issues I run into with my clients’ WABAs. **What do you dislike about 360Dialog?** Maybe the delay of response when I have an urgent request **What problems is 360Dialog solving and how is that benefiting you?** Everything relatable to WhatsApp, the restrictions, the bugs etc ### 32. Automate WhatsApp with Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Rafa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about 360Dialog?** I really like the customer service of 360Dialog. **What do you dislike about 360Dialog?** sometimes the creation of a new account is not as fast as I expect **What problems is 360Dialog solving and how is that benefiting you?** I use 360Dialog to send WhatsApp messages to clients about their reservations without doing it manually. ### 33. Professional team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about 360Dialog?** I am very grateful to the colleagues of the 360 dialog team, who are always in touch and very quickly help to resolve issues. I would especially like to mention Mateusz , Martina and Lolitha! **What do you dislike about 360Dialog?** I like everything, it's very convenient and pleasant to work with a professional team. But I would like, 1. for companies that are strictly bound to the rules of currency control and tax legislation of their state to be able to automatically receive the necessary documents based on the results of the reporting period. 2. Receive detailed customer reports automatically. 3. In the personal accounts of our clients, remove the insights section so that the client does not see the amount that is intended for payment in dialog 360. Since this does not complicate our communication with customers much, we are resellers and the cost shown in this section differs by at least 20 percent (the amount of tax **What problems is 360Dialog solving and how is that benefiting you?** Very convenient and uncomplicated integration and the section for registering templates is very simple and easy to use. We do not hide on our side that we work with the help of the technology partner 360 Dialogue - this gives us status and makes our cooperation transparent ### 34. Overall outstanding support and stability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about 360Dialog?** - Their responsiveness and friendliness - Their technical knowledge about WhatsApp - Their ability to solve issues caused by Meta - The stability, speed and availability of their API - The documentation - Clear pricing model **What do you dislike about 360Dialog?** - The AI chat assistant often keeps you in a support loop and thus making it unnecessary hard to open a support case. (Support requests via WhatsApp usually give you a better user experience.) - I don't like the backend. They should merge the number (app) and WhatsApp business account (wabamanagement) tabs into a single view to improve the user experience. **What problems is 360Dialog solving and how is that benefiting you?** 360Dialog allowed us to deeply integrate WhatsApp in our CRM and messaging platform. ### 35. 360dialog a customer-oriented company **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey K. | Marketolog, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about 360Dialog?** I like the way the company works, that everything is postponed. They help with solving problems and are included in the dialogue. **What do you dislike about 360Dialog?** I enjoyed working with them.Only the chatbot is annoying sometimes. **What problems is 360Dialog solving and how is that benefiting you?** Setting up whatsapp for our businesses ### 36. Excellent Client Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about 360Dialog?** The direct Meta optimization and API link with other platforms. The consumer support is amazing, constant and personalized. **What do you dislike about 360Dialog?** The price might be too elevated and not clear, but it seems more worthy with the customer support quality. **What problems is 360Dialog solving and how is that benefiting you?** The Name Verification of my webpage and this is benefitting me integrating digitalization in low digital literacy communities. So keeps my work essential. ### 37. Best Business Solution Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Amoolya K. | Team Lead Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about 360Dialog?** 1) They have both on premise and cloud APIS for the easy integration 2) The interface and dashboard is very easy and convinent to use. 3) The support team is very quick in responding to the queris 4) All the related features on META are implemented on 360 smoothly and quicky **What do you dislike about 360Dialog?** Sometime the downtime in onboarding is too much **What problems is 360Dialog solving and how is that benefiting you?** 1) 360 is solving and helping in the use of META APIs to implement whatsapp api 2) It is solving the credit line issue which major of API provider fail to do 3) They have very easy documentation of steps to understand the META APIs 4) They have the very easy dashboard for navigation of each account 5) Meta restriction are appealing is very easy and migration from another BSP also becomes very easy. ### 38. Great info and followup **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Automotive Business Consultant and Co-Owner of Several Ventures in the Republic of Panama, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about 360Dialog?** Great product and great service and follow up. **What do you dislike about 360Dialog?** Don’t have any issues with the company or product **What problems is 360Dialog solving and how is that benefiting you?** Needed after hours sales help ### 39. Unreliable and unprofessional **Rating:** 0.0/5.0 stars **Reviewed by:** Peter O. | Head of Online Systems (Head of IT), Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about 360Dialog?** It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly. **What do you dislike about 360Dialog?** customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". What. The. Actual. F. Please avoid if you are looking for a reliable provider. **What problems is 360Dialog solving and how is that benefiting you?** They don't seem to benefit in any way, as the service and the company is completely unreliable. ### 40. This company took my money **Rating:** 2.5/5.0 stars **Reviewed by:** Tim T. | Design and development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about 360Dialog?** The onboarding seems a dream and intuitive. **What do you dislike about 360Dialog?** The response was slow between 2021 and 2022, 2023 seems different. It was great to have a real person reach out to me about my concerns. **What problems is 360Dialog solving and how is that benefiting you?** It helps the team be more efficient and keeps them accurately communicating with their clientele with ease. ### 41. One of the Best WhatsApp Business API Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Anish A. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2022 **What do you like best about 360Dialog?** 360dialog features and accessibility to onboard clients to WhatsApp Business API are top-notch. 360dialog's customer support is also excellent compared to the competitors. **What do you dislike about 360Dialog?** 360dialog interface could have been a bit better. 360dialog 's UI is too simple now, with fewer functionalities compared to the functions the APIs provide for the same. **What problems is 360Dialog solving and how is that benefiting you?** We partnered with 360dialog to onboard our users to WhatsApp Business API. With the incredible embedded signup flow, we can onboard a client within 10 - 15 minutes compared to competitors, which takes up to 10 days. ### 42. Best BSP for WhatsApp **Rating:** 4.5/5.0 stars **Reviewed by:** Shalini A. | Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about 360Dialog?** The best Business Service provider for WhatsApp Best API integration Quick onboarding **What do you dislike about 360Dialog?** The biggest issue is their support Their TAT for replying or solving the issue is quite long **What problems is 360Dialog solving and how is that benefiting you?** For us to get the green tick and get the number verified in order to use the WhatsApp business account. This helps to smoothen the onboarding process ### 43. We're customer of 360Dialog for a long time. We're super happy to have you! **Rating:** 5.0/5.0 stars **Reviewed by:** Jamil A. | Sales & Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about 360Dialog?** It provides us with seamless integration. In just a few minutes, all is done. **What do you dislike about 360Dialog?** We experienced a small issue with verification, and in a few hours, they solved it. Besides, there is no issue. **Recommendations to others considering 360Dialog:** As far as I know, 360Dialog is the easiest way of integrating WABA. **What problems is 360Dialog solving and how is that benefiting you?** We can provide our customers with WABA, Green Badge. We are benefiting financially, we offer this functionality in the omnichannel platform offering package. ### 44. WhatsApp Business API Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay N. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about 360Dialog?** - 360dialog is one of the best WhatsApp Business API providers in the world - 360dialog APIs are reliable and have significantly less failure rate - Having three types of signup forms helps to get the client onboard easily **What do you dislike about 360Dialog?** I have no dislikes what so ever 360dialog does the job. I could get WhatsApp Business API within 10 minutes and quickly use it. Its APIs are reliable and work well even for a big data load. **Recommendations to others considering 360Dialog:** 360dialog is the best WhatsApp Business API provider compared to its competitors **What problems is 360Dialog solving and how is that benefiting you?** - Onboarding clients is so easy with embedded signup forms we don't have to wait one week to get the WhatsApp Business API. It helps significantly with client conversion rate ### 45. Best WhatsApp Business API provider **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2022 **What do you like best about 360Dialog?** - 360dialog fully focused on WhatsApp Business API and WhatsApp solutions so it's easy to discuss any issues - Embedded signup helps to onboard users within one day **What do you dislike about 360Dialog?** - I can't able to add an embedded signup form using iframe inside my website so we always have to redirect users to the 360dialog page and make them come back to our website to finish the setup **Recommendations to others considering 360Dialog:** 360dialog is easily one of the best WhatsApp Business API providers with affordable pricing **What problems is 360Dialog solving and how is that benefiting you?** - Official WhatsApp Business API providers - Onboard clients easily with embedded signup - Cost is way cheaper compared to competitors - WhatsApp contact verification API helps a lot to identify active users before sending messages ### 46. 360dialog review **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag G. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about 360Dialog?** 360dialog is an official WhatsApp Business Solution Provider, and the best thing about them is their onboarding time. With the help of their embedded onboarding, we could get WhatsApp Business within 10 minutes **What do you dislike about 360Dialog?** As of now, I don't dislike anything about 360dialog their APIs are reliable, and their price is affordable for small business to enterprise-level customers. **What problems is 360Dialog solving and how is that benefiting you?** 360dialog helps us to get Official WhatsApp Business API which we use to send bulk WhatsApp outreach to our customers and integrate with other software to send necessary notifications ### 47. 360dialog **Rating:** 5.0/5.0 stars **Reviewed by:** anish a. | Website Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about 360Dialog?** Their success time no need to wait for weeks to get the Official WhatsApp Business API. It can be done within one day using embedded signup, and we can start sending 50 messages right away **What do you dislike about 360Dialog?** 360dialog is one of the best WhatsApp API providers. We don't dislike anything **What problems is 360Dialog solving and how is that benefiting you?** - They provide WhatsApp Business API at an affordable price, and their APIs are working well without any issues ### 48. 360dialog - Official WhatsApp API **Rating:** 4.5/5.0 stars **Reviewed by:** Ajith K. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about 360Dialog?** - Providing Official WhatsApp Business API at an affordable price - Clear documentation to use the API for sending messages to the customer **What do you dislike about 360Dialog?** - I don't dislike anything. 360dialog APIs works well and does the job never had any issues with them **What problems is 360Dialog solving and how is that benefiting you?** - Using embedded signup, I could get WhatsApp Business API within 10 minutes, which is excellent compared to its competitors ### 49. Best broker **Rating:** 5.0/5.0 stars **Reviewed by:** Andreik C. | Gerente geral, Opa! Suite, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2021 **What do you like best about 360Dialog?** The attention with which the team always addresses the demands and requests, the partnership between 360 and our company, the company's business rule, values, and the way of working, not to mention the technology applied, which is top-notch. **What do you dislike about 360Dialog?** I believe that all companies always have something to improve, grow, and evolve. Within this context, we still have some issues that we are aligning, and soon the service will improve even more. However, in terms of not liking, I would have nothing to declare. **What problems is 360Dialog solving and how is that benefiting you?** The problem solved is having access to cutting-edge technology so we can apply it to our service platform and offer IXCSoft/Opa! Suite customers access to WhatsApp Business API resources directly through the platform. This has made our customers more satisfied, and on our side, as a service provider, we have a more stable, high-quality platform with guaranteed delivery and proper functioning of the messaging service. ### 50. Good service and technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Cosmo A. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about 360Dialog?** Fast message service, good contact with sales and support team. Also, every request is fastly answered, with no downtimes. We can have a high overload of chat transactions and be sure we're not having any issues with high request time. It's great! **What do you dislike about 360Dialog?** I dislike nothing. They're good at what they do. **Recommendations to others considering 360Dialog:** It's great, it's cheap, it's fast, it's good. **What problems is 360Dialog solving and how is that benefiting you?** Managing message for business, using WhatsApp Business API. It's fast, it works, and it's simple. Using that, we can have a high overload of chats happenings ## 360Dialog Discussions - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) - [View 360Dialog pricing details and edition comparison](https://www.g2.com/products/360dialog/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A49%3A10+-0500&secure%5Bsession_id%5D=1121f534-af98-49c1-ada2-d2d41f392e69&secure%5Btoken%5D=bb0305336f059768c7d85931c5d12ea921ec16f0dcc5cc64f093dca56ac569d5&format=llm_user) ## 360Dialog Integrations - [AutoMCP: Convert Agents to MCP Servers](https://www.g2.com/products/automcp-convert-agents-to-mcp-servers/reviews) - [Base44](https://www.g2.com/products/base44/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Google Compute Engine](https://www.g2.com/products/google-compute-engine/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta AI App](https://www.g2.com/products/meta-ai-app/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [OpenAI SDK](https://www.g2.com/products/openai-sdk/reviews) - [Python](https://www.g2.com/products/python/reviews) - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) - [UChat](https://www.g2.com/products/uchat/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [ZEPIC](https://www.g2.com/products/zepic/reviews) ## 360Dialog Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Support** - Documentation - Community Support - Professional Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking ## Top 360Dialog Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews)