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Compare 360Dialog and Wati 
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At a Glance
Market Segments
Small-Business (70.4% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at €500.00 Per Month
Contact Us
360Dialog
Star Rating
(32)4.0 out of 5
Market Segments
Small-Business (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €500.00 Per Month
Browse all 7 pricing plansWati
Star Rating
(452)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user experience, with a simple and customer-friendly interface that makes communication faster and more efficient. Users appreciate how easy it is to manage chats and provide support, highlighting the intuitive design that guides them through the setup process.
- Users say that 360Dialog offers strong customer support, with many reviewers praising the team's responsiveness and willingness to help resolve issues. This level of support fosters a positive relationship, as noted by users who feel valued and well-assisted throughout their experience.
- Reviewers mention that Wati's ease of setup is a significant advantage, with many finding the onboarding process straightforward and well-structured. This contrasts with 360Dialog, where some users have reported challenges in matching the software to their specific workflows.
- According to verified reviews, Wati has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users frequently highlight the platform's efficiency in handling customer communications, which is crucial for businesses looking to enhance their support capabilities.
- G2 reviewers note that while 360Dialog has a dedicated support team, Wati's overall product direction and community support are rated higher, indicating a more robust ecosystem for users seeking ongoing assistance and updates.
- Users express that Wati's communication varieties and integration capabilities are superior, allowing for a more versatile approach to customer engagement. This flexibility is particularly beneficial for businesses that rely on multiple channels to connect with their audience.
Pricing
Entry-Level Pricing
360Dialog
WhatsApp Newsletter Marketing Automation
Starting at €500.00
Per Month
360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
360Dialog
No trial information availableWati
Free Trial is available
Ratings
Meets Requirements
8.0
19
8.9
350
Ease of Use
8.3
19
9.2
359
Ease of Setup
8.1
14
9.0
321
Ease of Admin
7.9
11
9.1
269
Quality of Support
8.2
19
8.6
342
Has the product been a good partner in doing business?
7.6
11
9.1
265
Product Direction (% positive)
8.2
19
9.3
330
Features by Category
Messenger
8.3
7
Not enough data
7.2
6
Not enough data
8.3
7
Not enough data
7.2
6
Not enough data
Channels
8.3
7
Not enough data
7.9
8
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Customers
7.6
7
Not enough data
7.2
6
Not enough data
6.9
6
Not enough data
8.1
7
Not enough data
6.9
6
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
153
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
7.6
14
8.8
129
8.1
13
8.5
117
6.4
12
8.5
114
Support
7.2
13
8.6
120
6.9
12
8.3
115
7.3
13
8.6
128
Responses
Not enough data
8.6
172
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Platform
Not enough data
8.7
163
Not enough data
8.8
141
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
89
Not enough data
9.4
90
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
88
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Categories
Categories
Shared Categories
360Dialog and Wati are categorized as WhatsApp Marketing and Communication Platform as a Service (CPaaS)
Unique Categories
360Dialog is categorized as Conversational Marketing
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
360Dialog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
40.7%
Computer Software
11.1%
Automotive
7.4%
Telecommunications
3.7%
Program Development
3.7%
Other
33.3%
Education Management
10.2%
Information Technology and Services
7.3%
Retail
6.6%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.8%
Other
64.1%
Discussions
360Dialog has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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