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# 360Dialog vs Wati Comparison - What are their main differences?

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360DialogWati[+ Add Product](#)

Pricing

**360Dialog**
 **€49.00** 1 Per Number Per Month · WhatsApp API | Regular

**Wati**
Free Trial

**Contact Us** · Growth

**Pricing Insights**
from reviews

Time to Implement

**360Dialog**
1 month

Based on 38 responses

**Wati**
1 month

Based on 86 responses

Return on Investment

**360Dialog**
8 months1 month sooner

Based on 38 responses

**Wati**
9 months

Based on 82 responses

Perceived Cost

**360Dialog**
$$$$$

**Wati**
$$$$$

Average Discount

**360Dialog**
14%6% more

**Wati**
8%

 ![360Dialog](https://images.g2crowd.com/uploads/product/hd_favicon/eb25aee52a331758f296afb7b37a9578/360dialog.svg "360Dialog")

 ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")

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**Pros & Cons**
from reviews

**360Dialog**
[
Customer Support (1)
](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235236&qs=pros-and-cons#reviews)[
Ease of Use (1)
](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235162&qs=pros-and-cons#reviews)[
Downtime Issues (2)
](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235284&qs=pros-and-cons#reviews)[
Poor Customer Support (2)
](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235226&qs=pros-and-cons#reviews)

**Wati**
[
Ease of Use (178)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1841817&qs=pros-and-cons#reviews)[
Automation (117)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1840381&qs=pros-and-cons#reviews)[
Expensive (61)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1840777&qs=pros-and-cons#reviews)[
Cost (49)
](https://www.g2.com/products/wati/reviews?filters%5Bsentiment_snippet%5D=1836552&qs=pros-and-cons#reviews)

Integrations

**360Dialog**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4779cfb4c2599a3c393d0760d3fdb570/0673e7c9-1380-4a47-bc24-e35226c43662.png "Product Avatar Image")

Activepieces

](https://www.g2.com/products/activepieces/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d3f45cba961c86f37a8a857f7b37d89b/automcp-convert-agents-to-mcp-servers.jpg "Product Avatar Image")

AutoMCP: Convert Agents to...

](https://www.g2.com/products/automcp-convert-agents-to-mcp-servers/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd1391a4645e8459903fe21583c920c8/docker-hub.png "Product Avatar Image")

Docker hub

](https://www.g2.com/products/docker-hub/reviews)[
View all
](https://www.g2.com/products/360dialog/integrations)

**Wati**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_22d045bcbe7e89b774567153a9fabed3/aitrillion-com-aitrillion.png "Product Avatar Image")

AiTrillion

](https://www.g2.com/products/aitrillion-com-aitrillion/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cc105d919bde2943d6e4c0040e054480/wati-astra-by-wati.png "Product Avatar Image")

Astra by Wati

](https://www.g2.com/products/wati-astra-by-wati/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image")

Bitrix24

](https://www.g2.com/products/bitrix24/reviews)[
View all
](https://www.g2.com/products/wati/integrations)

Screenshots

**360Dialog**
 ![360Dialog screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1896138/360Dialog_G2_Img1.png)

**Wati**
 ![Wati screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1806107/G2-Features-Tiktok-_1_.jpg)

**Ratings**
from reviews

Meets Requirements

**360Dialog**

9.5

9.581

**Wati**

8.9

8.9389

Ease of Use

**360Dialog**

9.1

9.183

**Wati**

9.1

9.1402

Ease of Setup

**360Dialog**

9.1

9.180

**Wati**

8.9

8.9365

Ease of Admin

**360Dialog**

9.4

9.455

**Wati**

9.1

9.1308

Quality of Support

**360Dialog**

9.7

9.781

**Wati**

8.5

8.5380

Has the product been a good partner in doing business?

**360Dialog**

9.6

9.654

**Wati**

9.0

9.0303

Product Direction (% positive)

**360Dialog**

9.5

9.577

**Wati**

9.3

9.3364

**Features**
ratings from reviews

Communication Platform as a Service (CPaaS)[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

9.1

33

8.6

168

Additional Functionality

Automated Responses

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Audio/Video Conferencing

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Functionality

Ease Of Integration

9.6(won by 0.7)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.9

144

API Call Speed

9.7(won by 1.1)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

120

Unified Communications

7.2

10

8.6(won by 1.4)

118

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Alerts/Notifications

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Support

Documentation

9.2(won by 0.6)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

120

Community Support

9.3(won by 0.9)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

116

Professional Support

9.8(won by 1.1)

22

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

137

WhatsApp Marketing[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

9.5

15

9.1

117

WhatsApp Messaging - WhatsApp Marketing

Transactional Messages

9.8(won by 0.6)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.2

96

Bulk WhatsApp Messaging

9.4(tied score)

9

9.4(tied score)

103

Conversational Messaging

9.3(tied score)

5

9.3(tied score)

96

Promotional Messages

9.3(won by 0.2)

5

9.1

89

Automated Replies

9.3(tied score)

5

9.3(tied score)

98

Personalization

Not enough data

9.1(won by default)

89

WhatsApp Business Platform - WhatsApp Marketing

API Integration

9.9(won by 0.8)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.1

91

Segmentation

Not enough data

8.7(won by default)

88

WhatsApp Commerce

Not enough data

8.6(won by default)

80

Analytics

Not enough data

8.8(won by default)

83

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

8.5

187

Channels

Multi-Channel Coverage

Not enough data

Feature Not Available

Open Listening

Not enough data

Feature Not Available

Physical Media

Not enough data

Feature Not Available

Design

Communications Strategy Development

Not enough data

8.7(won by default)

159

Create Content

Not enough data

7.9(won by default)

154

Personalization

Not enough data

8.7(won by default)

169

Inbound Identification

Not enough data

8.5(won by default)

157

Regulatory Compliance

Not enough data

8.7(won by default)

155

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

8.3

70

Conversational Platform

Personalization

Not enough data

8.4(won by default)

51

Omnichannel

Not enough data

7.7(won by default)

45

Contextual Engagement

Not enough data

8.3(won by default)

47

Proactive Engagement

Not enough data

8.8(won by default)

56

Support Automation

Intelligent Routing

Not enough data

8.1(won by default)

44

Seamless Escalation

Not enough data

8.5(won by default)

48

Transcripts

Not enough data

7.9(won by default)

39

Self-Serve Support

Not enough data

8.6(won by default)

49

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.3

71

Generative AI

AI Text Generation

Not enough data

Feature Not Available

AI Text Summarization

Not enough data

Feature Not Available

Process

Mentions

Not enough data

8.3(won by default)

55

Tickets

Not enough data

8.6(won by default)

58

Macros

Not enough data

8.5(won by default)

55

Channels

Social

Not enough data

8.4(won by default)

56

Live Chat

Not enough data

8.6(won by default)

61

Phone

Not enough data

7.7(won by default)

50

Text

Not enough data

8.6(won by default)

52

Email

Not enough data

Feature Not Available

Insight

Surveys

Not enough data

8.0(won by default)

49

Reporting

Not enough data

Feature Not Available

Visitor Activity

Not enough data

Feature Not Available

Help Desk

Not enough data

Feature Not Available

Proactive Notification[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

8.4

83

Messaging Channels

SMS Messaging

Not enough data

7.4(won by default)

44

Voice Messaging

Not enough data

7.1(won by default)

46

Two way messaging

Not enough data

9.2(won by default)

69

Email

Not enough data

Feature Not Available

Administration

Scheduling

Not enough data

9.2(won by default)

68

Triggered Notifications

Not enough data

9.0(won by default)

65

Segmentation

Not enough data

8.2(won by default)

60

Integrations

Not enough data

8.8(won by default)

69

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

9.1

59

Not enough data

Messenger

Sequencing

9.7(won by default)

6

Not enough data

AI

8.6(won by default)

15

Not enough data

Video Chat

9.2(won by default)

15

Not enough data

Customization Interface

8.6(won by default)

14

Not enough data

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

9.9(won by default)

17

Not enough data

Website

9.2(won by default)

8

Not enough data

Other

9.6(won by default)

25

Not enough data

Text Message (SMS)

Not enough data

Not enough data

Voice Assistants

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Audience Targeting

8.9(won by default)

6

Not enough data

Profiles

8.7(won by default)

5

Not enough data

Analytics

7.8(won by default)

6

Not enough data

Lead Gathering

9.3(won by default)

7

Not enough data

Sales Conversion

8.3(won by default)

7

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Cross-system Integration

9.8(won by default)

8

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

API

10.0(won by default)

9

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

8.5

196

Responses

Customization

Not enough data

8.7(won by default)

178

Control

Not enough data

8.8(won by default)

169

Route To Human

Not enough data

8.7(won by default)

166

Menu bars

Not enough data

8.6(won by default)

159

Drip sequences

Not enough data

8.5(won by default)

156

Platform

Live chat

Not enough data

8.8(won by default)

165

Integrations

Not enough data

8.8(won by default)

148

Branding

Not enough data

8.4(won by default)

160

Analytics

Not enough data

8.0(won by default)

163

Role-based access

Not enough data

8.7(won by default)

153

Collection of information

Not enough data

8.6(won by default)

152

A/B testing

Not enough data

Feature Not Available

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

7.4(won by default)

98

AI Text Summarization

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Agent Builders[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

Not enough data

Customization - AI Agent Builders

Tone Customization

Not enough data

Not enough data

Natural Language Configuration

Not enough data

Not enough data

Security Guardrails

Not enough data

Not enough data

API Security

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Functionality - AI Agent Builders

Omni-channel Support

Not enough data

Not enough data

Agent Branding

Not enough data

Not enough data

Proactive Response Capabilities

Not enough data

Not enough data

Seamless Human Escalation

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Multi-Modal Input Support

Not enough data

Not enough data

Data and Analytics - AI Agent Builders

Analytics & Reporting

Not enough data

Not enough data

Contextual Awareness

Not enough data

Not enough data

Data Privacy Compliance

Not enough data

Not enough data

Integration - AI Agent Builders

Workflow Automation

Not enough data

Not enough data

API Usage

Not enough data

Not enough data

Platform Interoperability

Not enough data

Not enough data

CRM Data Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Version Control

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Webhooks

Not enough data

Not enough data

API

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Fallback Handling

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Built-in AI Assistant

Not enough data

Not enough data

Automated Testing

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Agent Design Tools

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Model Training

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Debugging

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

Not enough data

Not enough data

Lead Facilitation

Customer-facing Chatbot

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Follow-up

Not enough data

Not enough data

Meeting Scheduling 

Not enough data

Not enough data

Organization

Opportunity and Pipeline Management 

Not enough data

Not enough data

Data Entry

Not enough data

Not enough data

Integrations / APIs

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

Not enough data

Not enough data

Peformance Tracking

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

Not enough data

Not enough data

Sales Forecasting 

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![360Dialog](https://images.g2crowd.com/uploads/product/hd_favicon/eb25aee52a331758f296afb7b37a9578/360dialog.svg "360Dialog")](https://www.g2.com/products/360dialog/reviews)

360Dialog

Small-Business(50 or fewer emp.)

81.8%

Mid-Market(51-1000 emp.)

17.5%

Enterprise(\> 1000 emp.)

0.7%

[![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")](https://www.g2.com/products/wati/reviews)

Wati

Small-Business(50 or fewer emp.)

76.5%

Mid-Market(51-1000 emp.)

21.5%

Enterprise(\> 1000 emp.)

1.9%

Small-Business

(50 or fewer emp.)

81.8%

76.5%

Mid-Market

(51-1000 emp.)

17.5%

21.5%

Enterprise

(\> 1000 emp.)

0.7%

1.9%

Reviewers' Industry

[![360Dialog](https://images.g2crowd.com/uploads/product/hd_favicon/eb25aee52a331758f296afb7b37a9578/360dialog.svg "360Dialog")](https://www.g2.com/products/360dialog/reviews)
360Dialog

Information Technology and Services

20.7%

Computer Software

8.7%

Marketing and Advertising

6.5%

Construction

5.4%

Real Estate

4.3%

Other

54.3%

[![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")](https://www.g2.com/products/wati/reviews)
Wati

Education Management

10.4%

Information Technology and Services

7.3%

Retail

5.9%

Marketing and Advertising

5.7%

Health, Wellness and Fitness

5.5%

Other

65.2%

FAQs

## 360Dialog vs Wati FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between 360Dialog vs Wati?

360Dialog stands out for its higher Quality of Support score, while Wati is more frequently praised for ease of use and automation features.

| [360Dialog](https://www.g2.com/products/360dialog/reviews) | [Wati](https://www.g2.com/products/wati/reviews) |
| --- | --- |
| 4.7/5 (111 reviews) | 4.6/5 (500 reviews) |
| Small-Business | Small-Business |
| 8.9 | 8.9 |
| 9.5 | 8.5 |
| Support responsiveness and technical integration | Ease of use and automation (178 and 117 all-time mentions) |

### How do the pricing models of 360Dialog and Wati compare?

360Dialog is rated higher for price satisfaction, indicating reviewers consider it the stronger value compared to Wati.

- **360Dialog:** Reviewers describe pricing as fair and transparent, with several noting satisfaction until higher usage tiers are reached.
- **Wati:** In recent reviews, many cite Wati as expensive, with 61 all-time mentions of "Expensive" and 49 for "Cost" as cons.
- **Switching-reason:** Several reviewers mention switching to 360Dialog from other providers for better pricing and agility.

### What are the best alternatives to 360Dialog and Wati?

The top 3 alternatives to 360Dialog and Wati are Gallabox, Twilio, and respond.io.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [360Dialog](https://www.g2.com/products/360dialog/reviews) | 4.7/5 (111 reviews) | Small-Business | Pricing is fair and transparent | Support responsiveness and technical integration |
| [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5 (500 reviews) | Small-Business | Many reviewers cite high cost | Ease of use and automation (178 and 117 all-time mentions) |
| [Gallabox](https://www.g2.com/products/gallabox/reviews) | 4.6/5 (169 reviews) | Small-Business | — | — |
| [Twilio](https://www.g2.com/products/twilio/reviews) | 4.1/5 (530 reviews) | Small-Business | — | — |
| [respond.io](https://www.g2.com/products/respond-io/reviews) | 4.8/5 (527 reviews) | Small-Business | — | — |

### Which Conversational Marketing features should I prioritize when comparing 360Dialog and Wati?

Buyers should prioritize automation, ease of use, integrations, support quality, and pricing satisfaction when comparing 360Dialog and Wati.

- **Automation:** Wati is cited for automation in 117 all-time reviews; 360Dialog is praised for technical integration but lacks a comparable automation mention count.
- **Ease of Use:** Wati leads with 178 all-time mentions for ease of use and a 9.2 score; 360Dialog scores 9.0.
- **Integrations:** Wati has 77 all-time mentions for integrations, including Make, Facebook, and Zapier; 360Dialog is mentioned for Make integration.
- **Support Quality:** 360Dialog scores 9.5 for Quality of Support, while Wati scores 8.5.
- **Pricing Satisfaction:** 360Dialog is rated higher for price satisfaction, while Wati has 61 all-time mentions of being expensive.

### What are the pros and cons of 360Dialog vs Wati?

360Dialog's headline strength is support quality, while Wati's is ease of use and automation.

- **360Dialog strengths:** High Quality of Support score (9.5), praised for responsive and knowledgeable support, technical integration, and clear documentation.
- **360Dialog trade-offs:** Some reviewers note slower support response during peak times and a more technical onboarding process for non-developers.
- **Wati strengths:** Ease of use (178 all-time mentions), automation (117), integrations (77), and a user-friendly interface (59); praised for fast setup and broad feature set.
- **Wati trade-offs:** 61 all-time mentions of being expensive, with additional mentions of pricing issues (36) and some reviewers citing limited advanced customization and occasional support delays.

### Is 360Dialog or Wati better for small businesses?

Both 360Dialog and Wati are primarily used by small businesses, but Wati receives more frequent praise for ease of use and automation in small-business reviews.

- **360Dialog:** Largest segment is Small-Business; reviewers highlight strong support and technical integration as key benefits for small teams.
- **Wati:** Largest segment is Small-Business; reviewers frequently cite ease of use, automation, and integrations as major advantages for small businesses.

### Which Conversational Marketing platform has better integrations?

Wati is favored for integrations, with more reviewer-cited integration mentions and a broader range of supported tools.

- **360Dialog:** Make integration is mentioned in 16 all-time reviews, with additional qualitative mentions of Claude and Sendcloud.
- **Wati:** Make (76 all-time mentions), Facebook (13), and Zapier (11) are the most frequently cited integrations, with reviewers highlighting ease of connecting to multiple platforms.

### How do 360Dialog and Wati compare on customer support?

360Dialog leads Wati on Quality of Support by a full point (9.5 vs 8.5), a material difference.

- **360Dialog:** Reviewers consistently praise responsive, knowledgeable, and helpful support, with many citing fast resolution and clear documentation.
- **Wati:** Reviewers note helpful support, but also mention occasional delays and a desire for more direct or live support options.

### Which is easier to implement, 360Dialog or Wati?

360Dialog and Wati are rated equally on Ease of Setup (8.9 each), indicating parity in implementation experience.

- **360Dialog:** Reviewers describe setup as straightforward, with clear documentation and support, though some note technical onboarding steps for advanced use cases.
- **Wati:** Reviewers highlight easy and fast setup, with many citing a user-friendly onboarding process and minimal training required.

### Which product has better AI?

Wati is more frequently cited for AI features, with higher all-time mention counts and recent reviewer praise for AI-assisted templates and automation.

- **360Dialog:** Reviewers mention AI agents and integration with AI-driven workflows, but without a high all-time mention count.
- **Wati:** AI is cited in automation and template management features, with reviewers highlighting AI-assisted templates, conversation summaries, and CX scoring as valuable additions.

Alternatives

**360Dialog Alternatives**

 ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio")

[
Twilio
](/products/twilio/reviews)

 ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo")

[
Plivo
](/products/plivo/reviews)

 ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs")

[
Vonage Communications APIs
](/products/vonage-communications-apis/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

**Wati Alternatives**

 ![Gallabox](https://images.g2crowd.com/uploads/product/hd_favicon/8bb8e6a9a72f3b9fa88dd3e5aaaa2fed/gallabox.svg "Gallabox")

[
Gallabox
](/products/gallabox/reviews)

 ![SleekFlow](https://images.g2crowd.com/uploads/product/hd_favicon/fb29baaffde857283e06632884ed1aa4/sleekflow.svg "SleekFlow")

[
SleekFlow
](/products/sleekflow/reviews)

 ![respond.io](https://images.g2crowd.com/uploads/product/hd_favicon/efbf9b9ef7793c2f2cdcd51e4ff15a58/respond-io.svg "respond.io")

[
respond.io
](/products/respond-io/reviews)

 ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio")

[
Twilio
](/products/twilio/reviews)