# 360Dialog vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 360Dialog excels in **customer support** , with users highlighting its responsiveness and quick assistance. One user mentioned, "Very responsive when I have an issue and easy to set up," showcasing the platform's commitment to helping users effectively.
- **Users say** that Wati offers a **user-friendly interface** that simplifies the experience, making it easy for newcomers to navigate. A reviewer noted, "Its user-friendliness. Easy-to-understand and use interface," which can be a significant advantage for teams looking to onboard quickly.
- **According to verified reviews** , 360Dialog stands out for its **integration capabilities** , particularly with the WhatsApp Business API. Users appreciate the ability to maintain their chat history while connecting to their CRM, as one user stated, "The official WhatsApp Business API and Coexistence setup is the biggest benefit for us."
- **Reviewers mention** that Wati's **customer support** is exceptional, with many praising the team's ability to address specific needs through API integration. One user remarked, "the integration as an API with my special needs," indicating that Wati is adaptable to various business requirements.
- **G2 reviewers highlight** that both platforms have similar scores for **ease of setup** , but 360Dialog's straightforward dashboard and quick testing process are frequently praised. Users have noted, "Easy set up, Easy testing, Quick support," which can lead to a smoother onboarding experience.
- **Users say** that while both platforms cater to small businesses, 360Dialog has a slight edge in **quality of support** , with a higher rating in this area. Reviewers appreciate the professional support, stating, "Quick support" as a key benefit, which can be crucial for businesses needing immediate assistance.



---
## Frequently Asked Questions

### What is the difference between 360Dialog vs Wati?

360Dialog stands out for its higher Quality of Support score, while Wati is more frequently praised for ease of use and automation features.

| [360Dialog](https://www.g2.com/products/360dialog/reviews) | [Wati](https://www.g2.com/products/wati/reviews) |
| --- | --- |
| 4.7/5 (111 reviews) | 4.6/5 (500 reviews) |
| Small-Business | Small-Business |
| 8.9 | 8.9 |
| 9.5 | 8.5 |
| Support responsiveness and technical integration | Ease of use and automation (178 and 117 all-time mentions) |



### How do the pricing models of 360Dialog and Wati compare?

360Dialog is rated higher for price satisfaction, indicating reviewers consider it the stronger value compared to Wati.

- **360Dialog:** Reviewers describe pricing as fair and transparent, with several noting satisfaction until higher usage tiers are reached.
- **Wati:** In recent reviews, many cite Wati as expensive, with 61 all-time mentions of "Expensive" and 49 for "Cost" as cons.
- **Switching-reason:** Several reviewers mention switching to 360Dialog from other providers for better pricing and agility.



### What are the best alternatives to 360Dialog and Wati?

The top 3 alternatives to 360Dialog and Wati are Gallabox, Twilio, and respond.io.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [360Dialog](https://www.g2.com/products/360dialog/reviews) | 4.7/5 (111 reviews) | Small-Business | Pricing is fair and transparent | Support responsiveness and technical integration |
| [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5 (500 reviews) | Small-Business | Many reviewers cite high cost | Ease of use and automation (178 and 117 all-time mentions) |
| [Gallabox](https://www.g2.com/products/gallabox/reviews) | 4.6/5 (169 reviews) | Small-Business | — | — |
| [Twilio](https://www.g2.com/products/twilio/reviews) | 4.1/5 (530 reviews) | Small-Business | — | — |
| [respond.io](https://www.g2.com/products/respond-io/reviews) | 4.8/5 (527 reviews) | Small-Business | — | — |



### Which Conversational Marketing features should I prioritize when comparing 360Dialog and Wati?

Buyers should prioritize automation, ease of use, integrations, support quality, and pricing satisfaction when comparing 360Dialog and Wati.

- **Automation:** Wati is cited for automation in 117 all-time reviews; 360Dialog is praised for technical integration but lacks a comparable automation mention count.
- **Ease of Use:** Wati leads with 178 all-time mentions for ease of use and a 9.2 score; 360Dialog scores 9.0.
- **Integrations:** Wati has 77 all-time mentions for integrations, including Make, Facebook, and Zapier; 360Dialog is mentioned for Make integration.
- **Support Quality:** 360Dialog scores 9.5 for Quality of Support, while Wati scores 8.5.
- **Pricing Satisfaction:** 360Dialog is rated higher for price satisfaction, while Wati has 61 all-time mentions of being expensive.



### What are the pros and cons of 360Dialog vs Wati?

360Dialog's headline strength is support quality, while Wati's is ease of use and automation.

- **360Dialog strengths:** High Quality of Support score (9.5), praised for responsive and knowledgeable support, technical integration, and clear documentation.
- **360Dialog trade-offs:** Some reviewers note slower support response during peak times and a more technical onboarding process for non-developers.
- **Wati strengths:** Ease of use (178 all-time mentions), automation (117), integrations (77), and a user-friendly interface (59); praised for fast setup and broad feature set.
- **Wati trade-offs:** 61 all-time mentions of being expensive, with additional mentions of pricing issues (36) and some reviewers citing limited advanced customization and occasional support delays.



### Is 360Dialog or Wati better for small businesses?

Both 360Dialog and Wati are primarily used by small businesses, but Wati receives more frequent praise for ease of use and automation in small-business reviews.

- **360Dialog:** Largest segment is Small-Business; reviewers highlight strong support and technical integration as key benefits for small teams.
- **Wati:** Largest segment is Small-Business; reviewers frequently cite ease of use, automation, and integrations as major advantages for small businesses.



### Which Conversational Marketing platform has better integrations?

Wati is favored for integrations, with more reviewer-cited integration mentions and a broader range of supported tools.

- **360Dialog:** Make integration is mentioned in 16 all-time reviews, with additional qualitative mentions of Claude and Sendcloud.
- **Wati:** Make (76 all-time mentions), Facebook (13), and Zapier (11) are the most frequently cited integrations, with reviewers highlighting ease of connecting to multiple platforms.



### How do 360Dialog and Wati compare on customer support?

360Dialog leads Wati on Quality of Support by a full point (9.5 vs 8.5), a material difference.

- **360Dialog:** Reviewers consistently praise responsive, knowledgeable, and helpful support, with many citing fast resolution and clear documentation.
- **Wati:** Reviewers note helpful support, but also mention occasional delays and a desire for more direct or live support options.



### Which is easier to implement, 360Dialog or Wati?

360Dialog and Wati are rated equally on Ease of Setup (8.9 each), indicating parity in implementation experience.

- **360Dialog:** Reviewers describe setup as straightforward, with clear documentation and support, though some note technical onboarding steps for advanced use cases.
- **Wati:** Reviewers highlight easy and fast setup, with many citing a user-friendly onboarding process and minimal training required.



### Which product has better AI?

Wati is more frequently cited for AI features, with higher all-time mention counts and recent reviewer praise for AI-assisted templates and automation.

- **360Dialog:** Reviewers mention AI agents and integration with AI-driven workflows, but without a high all-time mention count.
- **Wati:** AI is cited in automation and template management features, with reviewers highlighting AI-assisted templates, conversation summaries, and CX scoring as valuable additions.



| | 360Dialog | Wati | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 132 | 507 | 
| **Largest Market Segment** | Small-Business (81.3% of reviews) | Small-Business (76.4% of reviews) | 
| **Entry Level Price** | Starting at €500.00 Per Month | Contact Us | 

---
## Top Pros & Cons

### 360Dialog

Pros:
- Customer Support (1 reviews)
- Ease of Use (1 reviews)

Cons:
- Downtime Issues (2 reviews)
- Poor Customer Support (2 reviews)

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | 360Dialog | Wati | 
|---|---|---|
  | **Meets Requirements** | 9.5 (73 reviews) | 8.9 (383 reviews) | 
  | **Ease of Use** | 9.1 (75 reviews) | 9.1 (396 reviews) | 
  | **Ease of Setup** | 9.0 (72 reviews) | 8.9 (359 reviews) | 
  | **Ease of Admin** | 9.3 (49 reviews) | 9.1 (302 reviews) | 
  | **Quality of Support** | 9.6 (73 reviews) | 8.5 (375 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (48 reviews) | 9.0 (297 reviews) | 
  | **Product Direction (% positive)** | 9.7 (69 reviews) | 9.3 (358 reviews) | 

---
## Pricing

### 360Dialog

#### Entry-Level Pricing

Plan: WhatsApp Newsletter Marketing Automation

Price: Starting at €500.00 Per Month

Description: 360dialog is providing a powerful marketing automation customized for WhatsApp use cases around bulk messages

Key Features:
- Access to the WhatsApp Business API, increased service level
- Free WhatsApp inbox solution included

[Browse all 7 editions](https://www.g2.com/products/360dialog/pricing)

#### Free Trial

No

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 9.1/10 | 28 |
| **Wati** | 8.6/10 | 168 |

#### Additional Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Automated Responses** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Audio/Video Conferencing** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Chat Transcript** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Ease Of Integration** | 9.5 (22 reviews) | 8.9 (144 reviews) | 
| **API Call Speed** | 9.7 (16 reviews) | 8.6 (120 reviews) | 
| **Unified Communications** | 7.2 (10 reviews) | 8.6 (118 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Support

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Documentation** | 9.1 (15 reviews) | 8.6 (120 reviews) | 
| **Community Support** | 9.2 (11 reviews) | 8.4 (116 reviews) | 
| **Professional Support** | 9.8 (20 reviews) | 8.7 (137 reviews) | 

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Additional Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 9.1/10 | 55 |
| **Wati** | N/A | N/A |

#### Messenger

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Sequencing** | 9.7 (6 reviews) | Not enough data | 
| **AI** | 8.5 (14 reviews) | Not enough data | 
| **Video Chat** | 9.2 (15 reviews) | Not enough data | 
| **Customization Interface** | 8.5 (13 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Channels

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Social Media Integration** | 9.9 (17 reviews) | Not enough data | 
| **Website** | 9.0 (7 reviews) | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | 9.6 (23 reviews) | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 

#### Customers

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Audience Targeting** | 8.9 (6 reviews) | Not enough data | 
| **Profiles** | 8.7 (5 reviews) | Not enough data | 
| **Analytics** | 7.8 (6 reviews) | Not enough data | 
| **Lead Gathering** | 9.3 (7 reviews) | Not enough data | 
| **Sales Conversion** | 8.3 (7 reviews) | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.8 (8 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Customizable Fields** | Not enough data | Not enough data | 
| **API** | 10.0 (7 reviews) | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Human Handover** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Product Recommendations** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-time Conversations** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Lead Facilitation

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | 360Dialog | Wati | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 360Dialog | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Email Response Control** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **AI Writing Assistant** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sales Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Lead Engagement** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Omnichannel Outreach** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | 8.5/10 | 186 |

#### Channels

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.7 (159 reviews) | 
| **Create Content** | Not enough data | 7.9 (154 reviews) | 
| **Personalization** | Not enough data | 8.7 (169 reviews) | 
| **Inbound Identification** | Not enough data | 8.5 (156 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (155 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 360Dialog | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | 8.5/10 | 195 |

#### Responses

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (178 reviews) | 
| **Control** | Not enough data | 8.8 (169 reviews) | 
| **Route To Human** | Not enough data | 8.7 (166 reviews) | 
| **Menu bars** | Not enough data | 8.6 (159 reviews) | 
| **Drip sequences** | Not enough data | 8.5 (156 reviews) | 

#### Platform

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Live chat** | Not enough data | 8.8 (164 reviews) | 
| **Integrations** | Not enough data | 8.8 (147 reviews) | 
| **Branding** | Not enough data | 8.4 (160 reviews) | 
| **Analytics** | Not enough data | 8.0 (163 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.7 (152 reviews) | 
| **Collection of information** | Not enough data | 8.6 (152 reviews) | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 360Dialog | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | 8.3/10 | 66 |

#### Conversational Platform

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.4 (51 reviews) | 
| **Omnichannel** | Not enough data | 7.7 (45 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (47 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (55 reviews) | 

#### Support Automation

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (44 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (48 reviews) | 
| **Transcripts** | Not enough data | 7.9 (39 reviews) | 
| **Self-Serve Support** | Not enough data | 8.6 (48 reviews) | 

#### Generative AI

| Feature | 360Dialog | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | 8.4/10 | 82 |

#### Messaging Channels

| Feature | 360Dialog | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.2 (69 reviews) | 

#### Administration

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (68 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (65 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.8 (68 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | 360Dialog | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | 9.5/10 | 12 |
| **Wati** | 9.1/10 | 113 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Transactional Messages** | 9.8 (8 reviews) | 9.2 (95 reviews) | 
| **Bulk WhatsApp Messaging** | 9.4 (9 reviews) | 9.4 (101 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (95 reviews) | 
| **Personalization** | Not enough data | 9.1 (88 reviews) | 
| **Promotional Messages** | 9.3 (5 reviews) | 9.1 (89 reviews) | 
| **Automated Replies** | 9.3 (5 reviews) | 9.3 (97 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (87 reviews) | 
| **API Integration** | 9.8 (10 reviews) | 9.1 (89 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (80 reviews) | 
| **Analytics** | Not enough data | 8.8 (83 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **360Dialog** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Customization - AI Agent Builders

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Natural Language Configuration** | Not enough data | Not enough data | 
| **Tone Customization** | Not enough data | Not enough data | 
| **Security Guardrails** | Not enough data | Not enough data | 
| **API Security** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 

#### Functionality - AI Agent Builders

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Omni-channel Support** | Not enough data | Not enough data | 
| **Agent Branding** | Not enough data | Not enough data | 
| **Proactive Response Capabilities** | Not enough data | Not enough data | 
| **Seamless Human Escalation** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multi-Modal Input Support** | Not enough data | Not enough data | 

#### Data and Analytics - AI Agent Builders

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Analytics & Reporting** | Not enough data | Not enough data | 
| **Contextual Awareness** | Not enough data | Not enough data | 
| **Data Privacy Compliance** | Not enough data | Not enough data | 

#### Integration - AI Agent Builders

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **API Usage** | Not enough data | Not enough data | 
| **Platform Interoperability** | Not enough data | Not enough data | 
| **CRM Data Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 360Dialog | Wati | 
|---|---|---|
| **Version Control** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Webhooks** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Fallback Handling** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple LLM Models** | Not enough data | Not enough data | 
| **Built-in AI Assistant** | Not enough data | Not enough data | 
| **Automated Testing** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Pre-built Templates** | Not enough data | Not enough data | 
| **Agent Design Tools** | Not enough data | Not enough data | 
| **Deep Learning** | Not enough data | Not enough data | 
| **Model Training** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Debugging** | Not enough data | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Proactive Error Detection** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to 360Dialog (1):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Wati (7):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | 360Dialog | Wati | 
|---|---|---|
| **Small-Business** | 81.3% | 76.4% | 
| **Mid-Market** | 17.9% | 21.7% | 
| **Enterprise** | 0.8% | 2.0% | 

### By Industry

#### 360Dialog

- **Information Technology and Services:** 22.6%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 7.1%
- **Construction:** 6.0%
- **Apparel & Fashion:** 3.6%
- **Telecommunications:** 3.6%
- **Automotive:** 3.6%
- **Real Estate:** 3.6%
- **Consumer Services:** 3.6%
- **Leisure, Travel & Tourism:** 3.6%
- **Other:** 34.5%

#### Wati

- **Education Management:** 10.5%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.0%
- **Marketing and Advertising:** 5.8%
- **Health, Wellness and Fitness:** 5.6%
- **Computer Software:** 4.7%
- **Automotive:** 2.9%
- **Higher Education:** 2.7%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Other:** 49.6%

---
## Alternatives

### Alternatives to 360Dialog

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (528 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (403 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4233 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3910 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (540 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (526 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14978 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (540 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (528 reviews)
- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) — 4.6/5 stars (205 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (501 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (68 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3910 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7066 reviews)

---
## Top Discussions

### 360Dialog

No discussions available for this product.

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/360dialog-vs-wati)