# Zoho SalesIQ Reviews **Vendor:** Zoho **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 254 ## About Zoho SalesIQ Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. ## Zoho SalesIQ Pros & Cons **What users like:** - Users appreciate the **responsive and easy-to-use features** of Zoho SalesIQ, enhancing real-time engagement and support. (9 reviews) - Users love the **ease of use** of Zoho SalesIQ, enhancing real-time engagement and boosting customer support efficiency. (8 reviews) - Users appreciate the **ease of use and real-time engagement** in Zoho SalesIQ, enhancing customer support and conversions. (5 reviews) - Users appreciate the **seamless integrations** of Zoho SalesIQ, enhancing collaboration and expanding functionality within the Zoho ecosystem. (5 reviews) - Users appreciate the **superb customer support** of Zoho SalesIQ, facilitating real-time issue resolution and enhancing user experience. (4 reviews) - Users love the **easy integrations** of Zoho SalesIQ, enhancing collaboration and streamlining their business processes seamlessly. (4 reviews) - Users appreciate the **easy setup** of Zoho SalesIQ, allowing for quick and hassle-free implementation to enhance their business. (4 reviews) - Users find Zoho SalesIQ to be **extremely helpful** for monitoring traffic and engaging leads effectively. (4 reviews) - Automation Features (3 reviews) - Customization (3 reviews) **What users dislike:** - Users find the **learning curve steep** , overwhelmed by extensive customization and complex setup required for Zoho SalesIQ. (3 reviews) - Users find Zoho SalesIQ to have **complex integrations** , making it challenging and costly to implement effectively. (2 reviews) - Users face issues with **excessive notifications** , including delays and double alerts, impacting their experience on Zoho SalesIQ. (2 reviews) - Users feel that **customization options are sometimes limited** , impacting ease of use and overall user experience. (2 reviews) - Users experience **notification delays** on the Android app, occasionally receiving double notifications, impacting their overall experience. (2 reviews) - Not Intuitive (2 reviews) - Steep Learning Curve (2 reviews) - Users report **billing issues** with Zoho SalesIQ, highlighting complex charges and lack of refunds for subscriptions. (1 reviews) - Users find the **limited customization and clunky interface** in Zoho SalesIQ can hinder their chat management experience. (1 reviews) - Clunky Design (1 reviews) ## Zoho SalesIQ Reviews ### 1. Real-Time Visitor Tracking and CRM Integration On-the-Go **Rating:** 4.5/5.0 stars **Reviewed by:** Nayeem M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho SalesIQ?** I use Zoho SalesIQ as my website's receptionist and it allows me to track visitors in real-time, showing me who is on my site, where they are from, and how much time they spend. This real-time tracking lets me chat instantly with them and answer their queries. I love the chatbots feature for greeting visitors with a welcome message and solving queries automatically when I'm busy. The SalesIQ mobile app is my favorite as it lets me reply to website visitors from my phone, similar to chatting on WhatsApp or Messenger. I get notifications when a visitor lands on my website, and for new visitors who start a chat, their information is automatically saved in the CRM as a new lead, so I don't need to add anything manually. Tracking visitors helps me focus on what they're interested in, while mobile notifications ensure I never miss a chat. The automatic integration of leads' data lets me concentrate on other business aspects. The initial setup was super easy, requiring just a single line of code. Overall, Zoho SalesIQ is a valuable tool that saves me time and keeps my business available online 24/7. **What do you dislike about Zoho SalesIQ?** Sometimes the notifications arrive a little late while using the Android app. When a user lands on the website, the notifications can be delayed, but on Windows PC, I got the real-time notification. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I use Zoho SalesIQ much like a digital receptionist for my website, allowing me to monitor visitors in real time and engage in instant chats without the need for email exchanges. The chatbot steps in to respond when I am unavailable, which helps prevent the loss of potential business. Its integration with CRM is smooth, as it automatically adds new leads, saving me both time and effort. ### 2. Zobot Makes Customization and Lead Qualification Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** MANISH K. | Process Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Zoho SalesIQ?** Zobot is impressively easy to customize. We’ve been able to automate initial lead qualification and handle common FAQs, which has reduced our support volume by about 30%. It also helps ensure visitors still get answers even when our team is offline. **What do you dislike about Zoho SalesIQ?** Zobot is a powerful tool, but the setup process can feel fairly complex for non-technical users. Building more detailed conversational flows takes time to learn, and the scripting interface could be more intuitive and user-friendly for people without a coding background. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We were getting a lot of traffic to our services pages, but we didn’t have a clear way to tell which visitors were serious prospects and which were simply browsing. ### 3. Responsive Chat Solution with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew V. | President, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Zoho SalesIQ?** I find Zoho SalesIQ to be a very responsive solution that my live customer service reps are finding helpful. The outreach is immediate, and there are expansive options to provide content to visitors. My reps try to convert leads on chat, and the easy interface enables them to get information easily to prospects. All of the Zoho products are very customizable, which allows for significant personalization of the interactions. We are planning to migrate to the extended Zoho CRM Plus product shortly, and Zoho SalesIQ integrates with that. **What do you dislike about Zoho SalesIQ?** All of the Zoho products are very customizable and it is a little overwhelming when I started. You have to set up brands for each website and each has their own settings. Plus you get to customize every aspect of the interaction so it is overwhelming at first. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ provides an easy way to connect with visitors and identify potential prospects. It's a very responsive webchat solution, helping my reps convert leads with its immediate outreach and expansive content options. ### 4. Effortless Real-Time Engagement That Drives Conversions **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh J. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Zoho SalesIQ?** What I like most about Zoho SalesIQ is how easy it makes real-time engagement. The live chat, visitor tracking, and automation help me understand who’s on the site and start conversations at the right moment. It’s simple, fast, and boosts conversions. **What do you dislike about Zoho SalesIQ?** Sometimes Zoho SalesIQ feels a bit limited in customization, and the interface can be slightly clunky when handling multiple chats. The mobile app could also be smoother. It works well overall, but a cleaner UI and more flexibility would make it even better. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ helps me understand who’s visiting our website, what they’re looking for, and when to start a conversation. It solves the problem of missing potential leads by giving real-time insights and live chat. This makes engagement faster, improves conversions, and ensures no high-intent visitor slips away. ### 5. SalesIQ: Easy Integration, Powerful Features, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Zoho SalesIQ?** SalesIQ is super easy to use and get the analytics. This offers a large number of extremely useful features and the customer support is amazing. We use this everyday to manage our customer support chats. It was really easy to integrate to our website and implement in our work. **What do you dislike about Zoho SalesIQ?** We don't have any issues so far, will inform if we face any challenges **What problems is Zoho SalesIQ solving and how is that benefiting you?** We use SalesIQ to implement our customer support chat. The chatbot feature is really nice and helps us to take a lot of traffic through that. The software has many extremely use full features and it's really easy to manage and view the queue, do audits and get the reports ### 6. Effortless to Use with Outstanding Support and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Shiju S. | Escalation Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Zoho SalesIQ?** It is very easy to use, and the alarm sound for chat notifications is quite intense, making alerts hard to miss. Implementation is straightforward, and the customer support is superb. I use this on a daily basis, and I find its features to be quite good. It also integrates easily with my work. **What do you dislike about Zoho SalesIQ?** So far, I haven't encountered any problems with the chat option. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are using this in our organization to support customer live chat. ### 7. Easy to Configure with Great Customization Options **Rating:** 4.0/5.0 stars **Reviewed by:** Jithin J. | Lead - Customer Success Data Analysis and Process Insights , Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Zoho SalesIQ?** It’s pretty easy to configure, and Chatbot is nice. **What do you dislike about Zoho SalesIQ?** Some integrations are a bit difficult, since you need to write code in Zoho’s Deluge language. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We have implemented Zoho Sales IQ as our primary chatbot and live chat support solution. ### 8. Great tool for Live Chat and Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Prerak J. | Associate team lead, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Zoho SalesIQ?** This tool offers real-time tracking of website visitors and includes a live chat feature, which allows me to engage with leads immediately and increase the chances of turning visitors into customers. **What do you dislike about Zoho SalesIQ?** At this point, it meets all of my needs. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I am able to chat with visitors in real time and respond to their questions before they leave my site. ### 9. Sales IQ software is a super Live Chat, Chat Bot and Online Visitor Tracking Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ridhima M. | Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Zoho SalesIQ?** It has a great function of codeless bot builder which helps you to build a bot from the scratch with various options thereby helping to sort leads as per brands, audience type too. This helps to assign leads further to the respective sales/ hr teams to take it forward. Also, it has seamless integration with Zoho CRM. This helps you to not miss the conversation post or during working hrs. instead of having an agent been online throughtout the day. It also has a great integration with Whatsapp tool. **What do you dislike about Zoho SalesIQ?** Zoho sales iq I would like to get an option to fill in the pre-requisite fields as per the modules firstly when integration is switched on between sales iq and zoho crm. In case of integration of pushing of leads allowed, then a lot of fields which are mandatory are missed and leads are still pushed to CRM . **What problems is Zoho SalesIQ solving and how is that benefiting you?** It is helping in keeping visitors engaged even post working hours and helping us with the queries to assign to our team during working hours. ### 10. Worst Application for Live chat- They have created infinite addons to increase your shopping cart **Rating:** 0.0/5.0 stars **Reviewed by:** Ashish S. | Freelance LinkedIn Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Zoho SalesIQ?** Honestly I was attracted by the features they mentioned and as a part of Zoho , I respected Zohosalesiq also. But after using it as a live chat app and chatbot app for my website, I came to the conclusion that they just want money out of your pocket. I will explain this in later part of my review **What do you dislike about Zoho SalesIQ?** Do not try Zoho Salesiq. It is complex and they just want you to pay for numerous departments, brands, operators and etc. Once you take subscription for all these, you will be charged continuosly and thyey will never return your money back **What problems is Zoho SalesIQ solving and how is that benefiting you?** They should solve all the problems related to live chat and chtbot but in actual terms they are increasing complexity anfd confusion in using these features. ### 11. Experinence of SalesIQ **Rating:** 4.0/5.0 stars **Reviewed by:** uzair a. | sales executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Zoho SalesIQ?** The chat systemis very easy to use and canned replies is a very effective feature. **What do you dislike about Zoho SalesIQ?** The notification system can improve a bit i keep getting double notification somehow. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The live chat feature is good and helping us a lot. ### 12. Sales IQ omnichanel customer attending best solution **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel R. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2016 **What do you like best about Zoho SalesIQ?** Easy chatbot deployment,great Whatsapp, Facebook mesenger, instagram and telegram integrations. **What do you dislike about Zoho SalesIQ?** lack of voip (SIP) integration No integration with Bigin Zoho entry level crm **Recommendations to others considering Zoho SalesIQ:** Please solve the mobile browser problem, then it will be a 5 star software!!. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The chatbot reduces a lot of human interactions by providing the required information to customers, reducing the amount of necessary agents. ### 13. Complete suite of solutions for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Puneet Y. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Zoho SalesIQ?** The best thing is the zoho ecosystem that has a solution for every business need. Once you go zoho, you never say oh no! The zoho one has strong features with a great customer support that helps you in solving all issues in real time. one you use one zoho application , others can also be later inetgrated to make a complete sales + marketing suite of apps that helps keep everything in 1 ecosystem. the benefit is easier collaboration between teams, better reporting, improving sales and saving costs. One usp of zoho is that it is not expensive and so even small businesses can easily adopt it. the zoho chatbot i use for my business seamlessly intgrates with zoho crm so all leads directly go and i can also create tickets for support functions without spending extra on 3rd party tools. **What do you dislike about Zoho SalesIQ?** the multiple apps and integrations can take time getting used to for an organization so its recommended to transition slowly so all team members from across verticals can sync together and learn all the UI and functions. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Nobody likes to have businesses work with multiple vendors and zoho one with its seamless inetgrations across all its apps makes everything smooth, efficient andworks well to increase productivity and keep a track easily for all types of functions like sales, marketing, support and finance. ### 14. A good software to catch the leads in the 1st place **Rating:** 5.0/5.0 stars **Reviewed by:** Nara A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Zoho SalesIQ?** You can monitor the website traffic with details, grab the leads in the 1st place and have a live chat with them. It's a go-getter software for a go-getter salesperson. **What do you dislike about Zoho SalesIQ?** It's excellent that Zoho Sales IQ enforces a human touch rather than a bot. But I think it's just like a radar on your screen, even though there will be a notification when someone enters and exits your website. **What problems is Zoho SalesIQ solving and how is that benefiting you?** To catch the leads in the 1st place rather than waiting for them to jump on your lap. It's a go-getter software for a go-getter salesperson. If you are lazy, than this software is no use. ### 15. SalesIQ allows my team to grow our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar N. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Zoho SalesIQ?** The tool is very helpful, we didnt know the amount of customers that visited our website, with SalesIQ we know can interact with the visitor of our website, this tool can help us understand what our customer is looking for. **What do you dislike about Zoho SalesIQ?** It was not very easy to use when we first configured it, now it seems way to easy. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We now know what our customers are looking for, we can easily identify the leads needs, we now the areas of our website that they visited, and it is easy to talk to them since we can talk to then in the right direction. ### 16. Great Solution for Sales Tracking, MUST Put In The Time To Set Up - Otherwise Garbage In Garbage Out **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica R. | Team Leader, Hilgenberg & Associates, Certified Probate & Trust Realtors, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Zoho SalesIQ?** ZohoSalesIQ forces Sales Managers or Salespeople to really look at their true numbers, not just guesses. It helped me outline goals and milestones for my team. This is invaluable when running a team! You have to have targets to aim and hit. **What do you dislike about Zoho SalesIQ?** Zoho SalesIQ could be a little overwhelming to set up. I wish there was more of a guided setup. Terminology in sales is often thought to be interchangeable but it is not. If I am setting up a tool to help me define my team's goals I need to thoroughly understand what terms mean what in the software. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ helped me define milestones and goals for my team. It helped quantify their activities and identify areas of weakness and strength for each team member. I was able to train specifically for the team members' weaknesses and increase activities in the areas where team members excelled. ### 17. Sales make smarter and faster **Rating:** 4.0/5.0 stars **Reviewed by:** Sanjeev K. | Senior Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Zoho SalesIQ?** With Zoho SalesIQ, we have raised the bar of customer relationship. The platform is friendly for both sides and connects well with Zoho CRM, giving us complete information of whom we're talking to." **What do you dislike about Zoho SalesIQ?** Not now if there something issue i will definitely write **What problems is Zoho SalesIQ solving and how is that benefiting you?** I no worry to interact my customer at same time with the helping of Zoho chat my work so easy and handle the client it's also help to increase the sales and productivity ### 18. It shows the realtime view of visitors on the website **Rating:** 4.0/5.0 stars **Reviewed by:** soumen d. | Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2023 **What do you like best about Zoho SalesIQ?** It shows the realtime view of users along with their country location. If I want to reachout, I can do that via zoho chat. It also shows how long the visitors stays on the website **What do you dislike about Zoho SalesIQ?** Sometime it does not work and does not show the real time users. Another bug is that if I come online after a while, it starts to show all the users that were on the website **What problems is Zoho SalesIQ solving and how is that benefiting you?** visitors insights on a real time basis, Chat feature is good, and we integrated the chat within 1 hour. ### 19. Feature rich solution, helped tremendously in A/B testing & improved our client's CPC substantially. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Zoho SalesIQ?** It has a lot of features that worked well for our client. visitor tracking helped tremendously in A/B testing and brought down our client's CPC substantially. They also have inbuilt VOIP capabilities which our client eventually migrated to, from their existing provider considering Zoho also offers a recording feature for their inbuilt audio call facility, and managing everything in one interface was much easier. **What do you dislike about Zoho SalesIQ?** Configuring it was a little daunting but the Zoho support team was very helpful and resolved all issues. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Our client wanted real-time feedback on what features on their website have the most visitor appeal and potential of converting, SalesIQ's visitor tracking feature worked very well in this regard. ### 20. It facilitate your work in a fast and accurate way **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled M. | MENA Sales Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2023 **What do you like best about Zoho SalesIQ?** It is a great tool for tracking your leads, sales, quotes and many other features. You will get more than what you paid for. I recommend oho to be used in all sales activities. **What do you dislike about Zoho SalesIQ?** All is great about using Zoho. I'm using it in my sales procedure and never faced any problems. For me, it is a user-friendly tool. So even if you are a beginner in the sales domain, you can learn and use it easily. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It solved many problems, such as tracking a huge number of leads. Putting tasks and creating you own calendar all over the month. You can even filtrate the leads according to many features such as budget. ### 21. Powerful tool But Lacks basic features **Rating:** 3.5/5.0 stars **Reviewed by:** Ashwath g. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Zoho SalesIQ?** 1. The live view page that shows the live website visits 2. The Codeless chatbot builder is straightforward for non-coders to build a bot. 3. The pre-defined reports are of great use for saily monitoring. **What do you dislike about Zoho SalesIQ?** 1. Customised bots have some limitations concerning reports and analysis. 2. More than a single bot should be able to get attached to a brand. 3. If a chat is missed by bot then it is not getting mapped to the department instead it is mapped to the bot itself. **What problems is Zoho SalesIQ solving and how is that benefiting you?** 1. Specific chat routing - Routing chats of customers to their advisors. 2. Tracking the number of visitors visiting the website live. 3. Starting proactive chats with them. ### 22. ZohoSalesIQ-a best live chat software for consumers **Rating:** 3.5/5.0 stars **Reviewed by:** Kavyansh G. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Zoho SalesIQ?** It is one of the best chat plugin software. We can easily track our sales on every level. It is an effective and efficient tool from the business point of view. It is also good for generating, creating and managing leads. It is user-friendly software. **What do you dislike about Zoho SalesIQ?** Zoho SalesIQ should upgrade some more features in this software. They should also change their interface. The notification system of this software is not good, sometimes I and my team members do not get the notification on time. **What problems is Zoho SalesIQ solving and how is that benefiting you?** ZohoSalesIQ is great software as we can easily connect with our clients and the other members. It helps in solving CRM problems. It is an important tool from the business point of view. ### 23. Zoho Sales IQ Review **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj R. | Senior Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Zoho SalesIQ?** It is the best communication product that helps me to communicate with my clients across the globe. The Live Chat helped me to connect with my older clients and build a stronger bond. **What do you dislike about Zoho SalesIQ?** It could be helpful if there is a video user manual to understand all its services to maximum benefit from it. Also, I would recommend the team work on the user interface. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It helps me with various problems. It had helped me reach the NRI clients, also my untouched clients who come from Sales IQ chat. Also the canned feature is just amazing. ### 24. Fantastic Chat software for Business Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Geetha Rani S. | Lead Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2022 **What do you like best about Zoho SalesIQ?** Zoho Sales IQ is a fantastic live and complete platform to connect with customers and solve queries through the chat. The clients are happy with the timely solutions they get, which help build rapport and business growth. **What do you dislike about Zoho SalesIQ?** Notification turns off automatically to idle, sometimes missing client queries. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It helps to connect with the customers instantly, solve their queries, and get business. I can communicate with the clients I have been untouched for a long time when they come through live chat, which helps business growth and inactive clients activated. ### 25. Good but can be better **Rating:** 4.0/5.0 stars **Reviewed by:** Shivansh P. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Zoho SalesIQ?** Live view and chats are very useful. I also like that we can automate bots to trigger on certain webpage URLs or actions of the users and it's pretty easy to script. Also, it's pretty affordable for start-ups. **What do you dislike about Zoho SalesIQ?** It is somewhat buggy. Bots are triggered at the wrong instances and sometimes even the chat doesn't allow you to answer if some bot is triggered. The online application is pretty sorted but the mobile one needs improvement. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Helping us with the support and customer tracking on our marketing website as well as online tool. We've been pretty good so far with it's usage and even our clients like our quick support. ### 26. Functional but leaves a bit to want... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Zoho SalesIQ?** Sales IQ offers features to make your life easier, including FAQs, articles, and canned responses, which make assisting customers easier. Even better, those tools are more functional because you can pre-program in dynamic content so assisting customers is more personal. They also offer a couple options for Answer Bots, including their own AI Zia bot, or if you want something a little more tailored without coding, a codeless bot builder. Overall, this makes assisting customer far more efficient than early or non-integrated chat systems. **What do you dislike about Zoho SalesIQ?** While there are things I don't like about Sales IQ, please keep in mind I use Sales IQ in conjunction with Zoho Desk as it is being used for Customer Support. Where Sales IQ appears to be designed for marketing, these may not be an issue depending on how your company intends to use Sales IQ. With that in mind, the things I don't like are: 1. It's not a seamless transition between Zoho Desk and Sales IQ. Tickets are viewable between Desk to Sales IQ, but not the other way around (unless I wanted ALL my chat bot interactions to move to Desk as well). 2. The reporting is largely image-based, so it can be difficult to pull out raw data. 3. Their chat box design leaves a bit to be desired. While they have a few pre-programmed style options, if you want the chat box to be well branded or look modern, you'll need to do some coding. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho Sales IQ connects to our help desk, Zoho Desk, to provide a live-chat contact option for our customers from our website. ### 27. Intelligent Quotient - Sales IQ **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji V. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Zoho SalesIQ?** Zoho Sales IQ is a complete platform to solve clients' queries through the chat medium. This provides the clients seamless and easy access to reach for any queries about their business relationship. **What do you dislike about Zoho SalesIQ?** The notification turns off automatically at times which ends up missing few queries. **What problems is Zoho SalesIQ solving and how is that benefiting you?** This helps clients to solve the problems on their account and also helps to leave the message to the relevant department hence the query gets recorded and acts as a perfect road map. ### 28. Chatbot Automation **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Zoho SalesIQ?** The automation part of the chatbot is great. **What do you dislike about Zoho SalesIQ?** We do not like the fact that sometimes the audio notice sometimes stop working. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Interacting with website visitors. ### 29. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik U. | Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Zoho SalesIQ?** It helps to connect with our clients who are seeking support to our business which makes us more customer-centric and improves our business **What do you dislike about Zoho SalesIQ?** It will be good if we can collaborate with Zoho CRM to check the client details once we get a chat **What problems is Zoho SalesIQ solving and how is that benefiting you?** Servicing our client was more faster with Zoho sales iq ### 30. Free Chat provider for your website. **Rating:** 4.5/5.0 stars **Reviewed by:** Mustaqh Ali S. | Associate Manager - Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Zoho SalesIQ?** It is free & it allows around 5000 chats per month, what else do you need for a B2B company? **What do you dislike about Zoho SalesIQ?** Nothing much, it works well for a free tool and serves the purpose. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It is a chat tool that helps us to connect with visitors instantly and resolve their queries or convert them to leads. ### 31. New age communicator **Rating:** 5.0/5.0 stars **Reviewed by:** viren v. | dsd, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Zoho SalesIQ?** Sales IQ has been my go-to application to chat and instantly connect with my investor base. Sales IQ is intelligent communication software, easy to understand. **What do you dislike about Zoho SalesIQ?** I wish the software had the same efficiency on mobile applications, which would be easier to access. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Sales IQ helps me chat with my investor base and solve their queries instantly. ### 32. One of the best tool to use. it works as an alternative for google analytics. **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham J. | Brand Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Zoho SalesIQ?** 1. Real-time tracking 2. Detailed user activity tracking 3. Easy integration with marketing automation tools 4. Con current user login **What do you dislike about Zoho SalesIQ?** 1. Some marketing tools which are highly demanded in the market have serious integration issues. 2. Data stitching in some cases with the leads entered in the Zoho CRM is difficult. **What problems is Zoho SalesIQ solving and how is that benefiting you?** 1. User tracking 2. Helping my marketing team to understand the user's perspective 3. More targeted marketing campaigns 4. Increase in digital user interaction ### 33. The most useful and efficient Customer Engagement Platform available in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Humayun F. | Senior Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Zoho SalesIQ?** It quickly provides a simple widget code with a few clicks once you integrate it with your website or application. You can check live website visitors' page visits so that the corresponding subject matter experts can get ready to respond when they decide to chat. It gives locations of website visitors and how long they have browsed the web pages, and if they are returning or new leads. Live chat agents can efficiently respond to visitors via the android application that notifies the agent of incoming chat queries to which they can engage or leave it to other agents. **What do you dislike about Zoho SalesIQ?** The features that are not part of the subscription plan the customer is using should be removed from the front end as they are taking up space and usually are a distraction to the users. The help to the keyboard shortcuts should prompt while using the application instead of visiting the help menu again and again. There is a distracting-looking orange notification icon that keeps appearing on the top right corner of the application. If you have downgraded your plan: this should be shifted to the sliding bar. **Recommendations to others considering Zoho SalesIQ:** If you face issues of agents not being able to respond to queries, Zoho SalesIQ is probably the best choice. The default notification is very clear and makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a remarkable feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate; hence it is advised not to always rely on it and reconfirm it from the lead. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We have integrated Zoho SalesIQ with our website to connect the website visitors to a live agent if the visitors are interested in more details of our product or would like to start using our application demo. The application is in use by the sales and customer success teams currently. However, we plan to integrate it with our cloud application so that existing customers can get live support from the technical teams for problems faced while using the application. We have also integrated Zoho SalesIQ with our demo videos website if hot lead customers want to connect with the customer success teams for unanswered queries. ### 34. Amazing Chat Plugin for a Website. **Rating:** 4.0/5.0 stars **Reviewed by:** Yaqoob N. | Client Acquisition Manager (Sales), Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is one of the best chat plugins for a website. I have never seen such a fantastic chat plugin tool for a website. It is easy to use, easy to deploy, light for a website, and provides us with sales support with an option to chat with our website visitors. **What do you dislike about Zoho SalesIQ?** It is a complete chat plugin. There is not much to be dissatisfied with. Does what it says. But sometimes, the visitor notifications are late, especially on the android app version. But that is okay. **Recommendations to others considering Zoho SalesIQ:** If you are looking for a light and quick chat plugin for your website, you should try Zoho SalesIQ. **What problems is Zoho SalesIQ solving and how is that benefiting you?** With Zoho SalesIQ, I am using it for Real-time tracking of visitors on my website and converting the chats into sales leads, which has resulted in a sales growth of our company. Moreover, it is light for a website compared to other chat plugins. ### 35. User friendly app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Zoho SalesIQ?** SalesIQ is easy to customize and to use. **What do you dislike about Zoho SalesIQ?** Everything is great, quite fast to set up and use. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Visibility of the sales, informations displayed... ### 36. boost sales and lead generation **Rating:** 4.5/5.0 stars **Reviewed by:** Dhara B. | Cyber Security Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Zoho SalesIQ?** Zoho sales IQ is one of the best solution in the entire industry to manage , create and to generate leads. It is a easy to use solution. We can easily integrate it in our work flow. It provdes breadth of data customization to take clients inputs. Zoho sales I Q is highly customizatble. We have done numerous configuration with zoho sales iq. It is not really the most priciest in the spectrum. We can also design chatbots create our own and customize it with simple steps. Sales conversion rate has certainly increased. **What do you dislike about Zoho SalesIQ?** We are not really using the customer self service feature frequently due to a lot of bugs and queries are created. There is a room for improvement in the navigation bar. sometimes the view option of user needs to be selected first and then all the leads will be seen. **Recommendations to others considering Zoho SalesIQ:** I would recommend sales iq by zoho corp to be used for any type of industry it is okay with the pricing and easy to use solution. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are using all the features for our sales process. We have seen a signigficant growth in organic and digital growth. We are using the live chat feature we provide to our clients on our official website and the quicker resolution of their queries is seen now. Due to chat bots and live chats we have seen the closing of queries increased by 40% which is quite impressive. Sales intelligence feature of sales iq is also my favorite and it can help in managing the leads and deals effectively. ### 37. SalesIQ - Great insights with industry beating potential **Rating:** 4.5/5.0 stars **Reviewed by:** Gavin P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Zoho SalesIQ?** Reliable, good amount of functionality and customisation out of the box, good support in terms of building features although a lot of the advanced customisation will require developers to configure and write script (but it cane be done!). **What do you dislike about Zoho SalesIQ?** Not much I can think of at this stage, there was a recent upgrade to the user front end interface about 6 months ago initially did not like the new interface as they moved a few things around for users but eventually, all our users got used to it. I want the ability to be able to link a deal or lead to a chat. It seems that can only happen in an automated way and that is assuming the system recognizes the user - the logic here is not fully understood. **Recommendations to others considering Zoho SalesIQ:** Spend time setting up the system and working out your strategy with SalesIQ. There are many potential service areas to be unlocked but define users' roles and rules in line with your desired outcome. If you are thinking of automation, be prepared to get developers involved in configuration. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Increase customer engagement, offer alternative support methods, allow sales users to better understand user behavior and what is interesting prospects. ### 38. So much more than just a chat plugin! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Zoho SalesIQ?** SalesIQ is an amazing chat plugin. It's fast and easy to use, but it does so much more! The integration with ZohoCRM gives me insight into my clients' and prospects' use of all of our websites, and it sends a weekly summary of web traffic that is much easier to use and more to-the-point than other analytics software. It's much more useful for a business owner and non-marketer who doesn't need the detail that others provide. **What do you dislike about Zoho SalesIQ?** There is nothing to dislike about the SalesIQ. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I am able to chat with my website users and am now in the process of filling out the pre-canned phrases and articles to be more efficient and type less.There are so many features to use that I am still learning after having installed it several years ago. ### 39. Great way to connect with customers and site visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Hayato H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Zoho SalesIQ?** What I love about Zoho SalesIQ is that it makes it so easy for you to connect with customers that visit your site. And because it integrates with Zoho CRM we're able to have all that data stored automatically. **What do you dislike about Zoho SalesIQ?** What I don't like about SalesIQ is that sometimes the notifications don't show up on my team member's phone. I'm not sure what to do there because we tried to resolve it, but we haven't been able to find a solution yet. **What problems is Zoho SalesIQ solving and how is that benefiting you?** With Zoho SalesIQ we have realized that we are able to connect with our clients and investors when they want to and ask any quick questions that they want immediately. ### 40. Great concept but the need to know deluge to program makes it more difficult to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Zoho SalesIQ?** The feature we liked best was the analytic feature, knowing who is shopping and from where makes targetted sales that much easier for all of our sales agents when chatting **What do you dislike about Zoho SalesIQ?** The feature we disliked the most was the fact that most of programming needed to be done with deluge making it harder as its zoho's own language. Had to hire a dev **What problems is Zoho SalesIQ solving and how is that benefiting you?** The problems we were able to solve were mostly from a sales and analytic point of view. Knowing key information gave our sales agents more of an advantage when chatting ### 41. Great Web Chat and Tracking Program **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | SR VP of Operations and Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Zoho SalesIQ?** I'm able to chat with website visitors and it integrates with Zoho CRM. **What do you dislike about Zoho SalesIQ?** If I'm not online, it still rings when it could go directly to email. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The ability to respond to website visitor questions in real time. ### 42. Live Chat Interactions Offer Many Features But ChatBot Building Needs Significant Improvements **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Zoho SalesIQ?** The variest of ways to interact with the website visitor during live chat, including FAQ's, voice, screen recordings, multiple brands. **What do you dislike about Zoho SalesIQ?** The chatflow builder lacks basic features, such as the ability to redirect to a link on a button, the ability to replace a web contact form, ability to style the conversation elements, the ability to support tel: and sms: url's in links for starters. **Recommendations to others considering Zoho SalesIQ:** May be a good choice for larger organizations wanting a live chat interface for support. The chatbot lacks a lot of features needed for SMB's in my case. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are trying to offer a more personalized experience on the website to ultimately drive leads to various channels, while communicating frequently asked questions. ### 43. Lots of nice features and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Zoho SalesIQ?** Very easy to implement and customize. There is a lot of extra functionality, especially compared to our old live chat tool. Support has been responsive so far, as well. **What do you dislike about Zoho SalesIQ?** We need to pay per user (not a very large amount), whereas we only paid a 1-time fee for our previous live chat tool. Some customization needs to be done using Javascript, and cannot be done via the interface. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Responsive and well-functioning live chat tool that we can put on our website. Website visitors are more comfortable engaging with us now that we have a more modern live chat. ### 44. Efficient, light, surprisingly full of features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Zoho SalesIQ?** The history of previous sessions of the same IP **What do you dislike about Zoho SalesIQ?** Sometimes, not very frequently, the connection is broken. Usually, it should be a client-side problem, but...makes you wonder **What problems is Zoho SalesIQ solving and how is that benefiting you?** It covers several needs: not only keeps a very usefull live chat, but recovers and organizes a lot of sales intelligence, and the logs and sessions transcriptions help us with the sales coaching. ### 45. Great efficient customisable chat platform **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj M. | Sr. Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2021 **What do you like best about Zoho SalesIQ?** Zoho team customises the chat platform as per our business requirement. **What do you dislike about Zoho SalesIQ?** Sometimes, bot wont transfer chats to agents due to which we have to answer our customers. Also it wont send chat transcript to customers automatically when chat is disconnected. **Recommendations to others considering Zoho SalesIQ:** Easy to use interface. Customizable, great efficiency **What problems is Zoho SalesIQ solving and how is that benefiting you?** We accets chats from our customers 24*7. It provides tools to view more info the incoming chat client. Can easily convert chat to ticket and easily add the lead or contact to zoho crm. ### 46. One of the best software to provide tools and notifications for sales alert **Rating:** 3.5/5.0 stars **Reviewed by:** Shivam S. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Zoho SalesIQ?** It really helps for sales,support and marketing on the web applications to perform the process faster. **What do you dislike about Zoho SalesIQ?** Notification alerts sometimes got delayed due to heavy load. **What problems is Zoho SalesIQ solving and how is that benefiting you?** After getting the sales alert it is forwarded to the particular agent and rest the processes being executed. ### 47. Real-time track through ads **Rating:** 4.0/5.0 stars **Reviewed by:** Kamal C. | IT Purchase Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Zoho SalesIQ?** The price range is best and lowest compare to other software, can get in touch with customer in efficient way with resolve and support their questions and easy to implement and follow up. **What do you dislike about Zoho SalesIQ?** Missing any chat can be issue for small firms, alert pop up notification should have been better updated and instant. **Recommendations to others considering Zoho SalesIQ:** Sure in current situation definitely would recommend it to other **What problems is Zoho SalesIQ solving and how is that benefiting you?** With small company we can coordinate with customers in effective way with great interface. There is free of charge plan too. ### 48. The Best Chat Solution For Your Website **Rating:** 5.0/5.0 stars **Reviewed by:** Chase W D. | Technical Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Zoho SalesIQ?** tracking customers and quoting ability... **What do you dislike about Zoho SalesIQ?** need to get alerts on my phone so that i don't miss chats **What problems is Zoho SalesIQ solving and how is that benefiting you?** selling to people that do not like to call us but rather text ### 49. Great Chat and Tracking tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Zoho SalesIQ?** Email click tracking with detailed reports pushed into my CRM are fantastic **What do you dislike about Zoho SalesIQ?** The Zobot AI chat bot needs serious improvement. It's a wicked pain to setup **Recommendations to others considering Zoho SalesIQ:** The new Answer Bot is much better than the old Zobot **What problems is Zoho SalesIQ solving and how is that benefiting you?** Marketing sourcing and understanding the way leads interact with the website ### 50. Zoho gives us a one on one customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | digital marketing leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Zoho SalesIQ?** The software has an engine that gives us a one on one customer interaction such that we can communicate one on one with a customer and negotiate. It has really boosted our sales with a bigger margin for the past period of years. It is very much available when you need it and its easy to acquire. **What do you dislike about Zoho SalesIQ?** There is absolutely nothing to dislike about the software because it is working well. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Social marketing needs with a reliable software.the software has proven very right that we can rely on it and we do. - [View Zoho SalesIQ pricing details and edition comparison](https://www.g2.com/products/zoho-salesiq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A26%3A45+-0500&secure%5Bsession_id%5D=c8fb1c50-e375-4859-8841-7ce5f9861f47&secure%5Btoken%5D=4008de3ac124f04a0a8304ca4f0bd464bf6d3bf4be39b37591d44f4fe2256d8e&format=llm_user) ## Zoho SalesIQ Integrations - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Zoho SalesIQ Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Training** - Knowledge Base - Coaching Materials **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Channels** - Social Media - Website - Other **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Feedback** - Review - Scorecard - Coaching Card - Leaderboard **Discovery** - Lead Management - Scoring/Ranking - Lead Context ** Internal Use** - Customization - Lead Development - Knowledge Base - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Management** - Conversion Viability - Workflow **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Data Synchronization - Analysis ## Top Zoho SalesIQ Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,686 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)