Zoho SalesIQ Reviews & Product Details

I use Zoho SalesIQ as my website's receptionist and it allows me to track visitors in real-time, showing me who is on my site, where they are from, and how much time they spend. This real-time tracking lets me chat instantly with them and answer their queries. I love the chatbots feature for greeting visitors with a welcome message and solving queries automatically when I'm busy. The SalesIQ mobile app is my favorite as it lets me reply to website visitors from my phone, similar to chatting on WhatsApp or Messenger. I get notifications when a visitor lands on my website, and for new visitors who start a chat, their information is automatically saved in the CRM as a new lead, so I don't need to add anything manually. Tracking visitors helps me focus on what they're interested in, while mobile notifications ensure I never miss a chat. The automatic integration of leads' data lets me concentrate on other business aspects. The initial setup was super easy, requiring just a single line of code. Overall, Zoho SalesIQ is a valuable tool that saves me time and keeps my business available online 24/7. Review collected by and hosted on G2.com.

Sometimes the notifications arrive a little late while using the Android app. When a user lands on the website, the notifications can be delayed, but on Windows PC, I got the real-time notification. Review collected by and hosted on G2.com.

I find Zoho SalesIQ to be a very responsive solution that my live customer service reps are finding helpful. The outreach is immediate, and there are expansive options to provide content to visitors. My reps try to convert leads on chat, and the easy interface enables them to get information easily to prospects. All of the Zoho products are very customizable, which allows for significant personalization of the interactions. We are planning to migrate to the extended Zoho CRM Plus product shortly, and Zoho SalesIQ integrates with that. Review collected by and hosted on G2.com.

All of the Zoho products are very customizable and it is a little overwhelming when I started. You have to set up brands for each website and each has their own settings. Plus you get to customize every aspect of the interaction so it is overwhelming at first. Review collected by and hosted on G2.com.

What I like most about Zoho SalesIQ is how easy it makes real-time engagement. The live chat, visitor tracking, and automation help me understand who’s on the site and start conversations at the right moment. It’s simple, fast, and boosts conversions. Review collected by and hosted on G2.com.

Sometimes Zoho SalesIQ feels a bit limited in customization, and the interface can be slightly clunky when handling multiple chats. The mobile app could also be smoother. It works well overall, but a cleaner UI and more flexibility would make it even better. Review collected by and hosted on G2.com.

SalesIQ is super easy to use and get the analytics. This offers a large number of extremely useful features and the customer support is amazing. We use this everyday to manage our customer support chats. It was really easy to integrate to our website and implement in our work. Review collected by and hosted on G2.com.

We don't have any issues so far, will inform if we face any challenges Review collected by and hosted on G2.com.

It is very easy to use, and the alarm sound for chat notifications is quite intense, making alerts hard to miss. Implementation is straightforward, and the customer support is superb. I use this on a daily basis, and I find its features to be quite good. It also integrates easily with my work. Review collected by and hosted on G2.com.

So far, I haven't encountered any problems with the chat option. Review collected by and hosted on G2.com.

It’s pretty easy to configure, and Chatbot is nice. Review collected by and hosted on G2.com.

Some integrations are a bit difficult, since you need to write code in Zoho’s Deluge language. Review collected by and hosted on G2.com.

This tool offers real-time tracking of website visitors and includes a live chat feature, which allows me to engage with leads immediately and increase the chances of turning visitors into customers. Review collected by and hosted on G2.com.

At this point, it meets all of my needs. Review collected by and hosted on G2.com.

It has a great function of codeless bot builder which helps you to build a bot from the scratch with various options thereby helping to sort leads as per brands, audience type too. This helps to assign leads further to the respective sales/ hr teams to take it forward. Also, it has seamless integration with Zoho CRM. This helps you to not miss the conversation post or during working hrs. instead of having an agent been online throughtout the day. It also has a great integration with Whatsapp tool. Review collected by and hosted on G2.com.

Zoho sales iq I would like to get an option to fill in the pre-requisite fields as per the modules firstly when integration is switched on between sales iq and zoho crm. In case of integration of pushing of leads allowed, then a lot of fields which are mandatory are missed and leads are still pushed to CRM . Review collected by and hosted on G2.com.

Honestly I was attracted by the features they mentioned and as a part of Zoho , I respected Zohosalesiq also. But after using it as a live chat app and chatbot app for my website, I came to the conclusion that they just want money out of your pocket. I will explain this in later part of my review Review collected by and hosted on G2.com.

Do not try Zoho Salesiq. It is complex and they just want you to pay for numerous departments, brands, operators and etc. Once you take subscription for all these, you will be charged continuosly and thyey will never return your money back Review collected by and hosted on G2.com.

The chat systemis very easy to use and canned replies is a very effective feature. Review collected by and hosted on G2.com.

The notification system can improve a bit i keep getting double notification somehow. Review collected by and hosted on G2.com.