--- title: Zoho SalesIQ Reviews meta\_title: 'Zoho SalesIQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 256 reviews by the users' company size, role or industry to find out how Zoho SalesIQ works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 256 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho SalesIQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Zoho SalesIQ but has limited features. Are you part of the Zoho SalesIQ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho SalesIQ Community](https://www.g2.com/products/zoho-salesiq/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Zoho Corporation Show More ## Pricing Pricing provided by Zoho SalesIQ. ### FREE $0.00 3 Operator Per Month ### BASIC $7.00 1 Operator Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-salesiq/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-salesiq/competitors/alternatives) ## User Insights Average based on 256 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zoho SalesIQ Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SuiteCRM ](https://www.g2.com/products/suitecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/23/2019 "It's like fishing with dynamite" 5/5 What do you like best about Zoho SalesIQ? What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It's almost perfect. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") AP Verified User in Printing Small-Business (50 or fewer emp.) 1/23/2019 "Great product helps my team reach out to prospective clients" 4.5/5 What do you like best about Zoho SalesIQ? Ability to chat with clients, attach files etc to chat with our prospective customers when they 1st visit our website for the first time. If gives us an easy way to reach out and communicate with those that prefer not to call in to our office. It also allows multiple users to take over conversations that need to be passed onto someone more senior to resolve any higher level customer issues. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? nothing the program does what I need it to do. It was easy to install and fast to set up on the same day we decided to move forward with the software. We even have a remote employee who uses the program. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: I recommend use of this product for online chat with customers, its easy to setup on and simple to use. It gives us a tool that we didnt have before. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Better communication with clients, fast response times to online customer inquiries. Ability to save common responses so we dont have to retype the same replies over and over again. We also love the instant emails we receive when we are not online, allowing us to reply to customer inquiries quickly and address their concerns in a timely manner. The program has greatly improved our customers satisfaction levels when it come to online questions. We look forward to continuing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DI Drew I. Owner/CEO Small-Business (50 or fewer emp.) 4/30/2019 "Easy way To Connect With Your Website Data In A Meaningful Way" 4/5 What do you like best about Zoho SalesIQ? Daily Email highlighting website traffic and breaking it into useful nuggets of information. The same can probably be gotten from Google Analytics but Sales IQ makes it seamless Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Data doesn't always agree with Google Analytics so there is some room for doubt as to who is right. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: None really. Very straightforward Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Connection to web activity, sales activity, sources of leads, sources of interest. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite DL Diana L. Senior Financial Analyst Higher Education Small-Business (50 or fewer emp.) 11/1/2018 "Wow!" 4/5 What do you like best about Zoho SalesIQ? The chat is cool. The crm integration is cool. the analytics are cool. colors are pretty rad too. Basically, what's amazing is that you can chat with people online but when you do chat, your chats are connected to their CRM profile so that you can recall their last purchase and what the last email campaign they got and if they opt-ed in or etc. so it's just wonderful Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? There's a lot of tech that needs to happen to make this work. I had my friend set it up for me with all the integrations but it was set up in a day. Also, some of the really cool features are only available on the higher plans. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: i close deals via live chat once a month. that pays for it's self. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Just makes it easier to sell things. when someone chats with me I know if they are a customer and what they've purchased last and what page on my site they are on. It also makes it easier for me to give support to my customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tomas M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas M.") TM Tomas M. Soporte Biotempak Small-Business (50 or fewer emp.) 1/23/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Performance of Zoho Sales IQ" 4/5 What do you like best about Zoho SalesIQ? We like it and it is very useful to us because it allows us to provide personalized attention, and more than sales agents, we have sales advisors who help our visitors and customers make an informed decision about the products that will best serve them. It helps us evaluate metrics along with other tools to analyze the ROI of our web technologies. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Sometimes it does not respect the assignment of the lead to the salesperson Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Personalized and immediate attention to the visitors of our portal, analysis and segmentation of visitors and conversions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Brian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian M.") BM Brian M. Shift Supervisor Retail Mid-Market (51-1000 emp.) 12/4/2018 "A good chat and analytic software to go along with its CRM software." 3.5/5 What do you like best about Zoho SalesIQ? A good chat feature to help manage sales along with zoho CRM software. Tracking visitor logs is easy and vastly helps improve website traffic and know who the target audience is. It will show you how many of the visitors coming to you website are returning users and those who are first time visitors, which is nice when trying to approach a customer to being a chat. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? It is very clunky and goes down a lot for service which makes it inconvenient when trying to do work. Their customer service department is really lacking in communication with problems. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: The software that Zoho SalesIQ implements is well worth the investment if you want to boost your online sales and give customers a more personal feel when starting a chat with them. If you have never used Zoho before it can be a bit intimidating but once you get the hang of it, it will be a breeze. Just as mentioned before the customer service side of it is their pitfall, slow and not always the most thorough and helpful when dealing with issues. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Finding out which States/Countries most of the website traffic was coming from. It helped drive campaigns to target areas with high website traffic. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MT Mehmet T. Technical Manager Small-Business (50 or fewer emp.) 1/23/2019 "Nice experience" 4.5/5 What do you like best about Zoho SalesIQ? Clean interface, nice support team. Enough feature for pay. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? It should have WHMCS integration, for creating tickets from live chat especially. You have to add yourself to every team and add users for monitoring, thats bad. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: You should give a chance for SalesIQ. We are glad to work with them. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? We could reach the clients easy way with SalesIQ. We could track potential clients, current clients and score them. Also creating intelligent trigger provides nice touch for visitors who reachs you first-time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DG Denys G. Head of Sales Small-Business (50 or fewer emp.) 2/1/2019 "Great product! " 5/5 What do you like best about Zoho SalesIQ? SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM). Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? I think it would be great to improve the feature of creating the deal and task in Zoho CRM through the chat. But it's OK. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: Yeap. I recommend. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Full synchronization with other Zoho products. Easy to create an Omni-channel sales system! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 1/31/2019 "Simple and Effective" 4.5/5 What do you like best about Zoho SalesIQ? I like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: You will not get a value for money than this programme. Take the trail for a spin. Utilise the smart triggers and the bots. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? The problem that was solved was that customers were now able to contact me easier and at times convenient for them. I was missing out on conversations like these before Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PK Prasad K. Digital Marketing Mid-Market (51-1000 emp.) 1/24/2019 "Good tool for customer support & lead generation" 5/5 What do you like best about Zoho SalesIQ? The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? It is not very customizable, to a larger extent you can only use what is offered to you by the tool. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: Nothing in specific. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? We intended to offer customer service. However, lately we have also started lead generation from salesiq Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Zoho SalesIQ. ### FREE $0.00 3 Operator Per Month ### BASIC $7.00 1 Operator Per Month ### PROFESSIONAL $12.75 1 Operator Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-salesiq/pricing) Zoho SalesIQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-zoho-salesiq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-zoho-salesiq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(203) [ Compare Now ](https://www.g2.com/compare/zoho-salesiq-vs-tawk-to) ##### ##### Zoho SalesIQ Features Self-Service Experience Knowledge Base Searchable Articles Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Lead Development Knowledge Base Messenger Video Chat [ View More Features ](https://www.g2.com/products/zoho-salesiq/features) ##### Categories on G2 [Sales Coaching](https://www.g2.com/categories/sales-coaching)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Sales Coaching](https://www.g2.com/categories/sales-coaching)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Visitor Identification](https://www.g2.com/categories/visitor-identification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which DNS security solution is best for preventing phishing and data exfiltration at the DNS layer before anything even hits the endpoint?](https://www.g2.com/discussions/which-dns-security-solution-is-best-for-preventing-phishing-and-data-exfiltration-at-the-dns-layer-before-anything-even-hits-the-endpoint)[What platform provides advanced SEO tools for websites?](https://www.g2.com/discussions/what-platform-provides-advanced-seo-tools-for-websites)[What's the top survey app for employee feedback](https://www.g2.com/discussions/top-survey-app-for-employee-feedback-what-are-people-actually-using) [Best-rated employee review platform for software industry](https://www.g2.com/discussions/best-rated-employee-review-platform-for-the-software-industry-what-s-your-team-using)[Which Adobe consulting partners bring both technical expertise and strategic pressure-testing to Adobe Campaign implementations?](https://www.g2.com/discussions/which-adobe-consulting-partners-bring-both-technical-expertise-and-strategic-pressure-testing-to-adobe-campaign-implementations)[Pros and Cons Details](https://www.g2.com/products/zoho-salesiq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)