Compare LiveChat and Zoho SalesIQ 
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (73.7% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
$0.00 3 Operator Per Month
LiveChat
Star Rating
(804)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansZoho SalesIQ
Star Rating
(254)4.4 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 3 Operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in providing a seamless user experience, with many praising its intuitive interface and robust features. Users appreciate how the system is well thought out, with numerous add-on modules that facilitate lead tracking and conversion.
- Users say that Zoho SalesIQ offers a responsive solution, particularly highlighting its real-time visitor tracking capabilities. This feature allows customer service reps to engage with visitors immediately, enhancing the chances of converting leads during chat interactions.
- Reviewers mention that LiveChat's implementation process is quick and straightforward, with many users noting the effectiveness of its onboarding wizard. This ease of setup contributes to a smoother transition for teams looking to integrate live chat into their operations.
- According to verified reviews, LiveChat stands out for its quality of support, with users frequently commending the availability of helpful resources and responsive customer service. Features like canned responses and engagement tools make support tasks more efficient.
- G2 reviewers highlight that while Zoho SalesIQ is easy to configure, some users feel it lacks the depth of features found in LiveChat. However, its chatbot functionality is appreciated for providing immediate assistance, which can be beneficial for businesses with high visitor traffic.
- Users report that both platforms have similar star ratings, but LiveChat's higher overall G2 Score reflects greater user satisfaction. Reviewers note that LiveChat effectively balances automation with human interaction, making it a preferred choice for those looking to enhance customer support while driving revenue.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Zoho SalesIQ
FREE
$0.00
3 Operator Per Month
- File sharing
- Track and engage with 10K visitors/month
- 100 chat sessions/month
Free Trial
LiveChat
Free Trial is available
Zoho SalesIQ
Free Trial is available
Ratings
Meets Requirements
9.1
702
8.7
211
Ease of Use
9.3
701
8.7
211
Ease of Setup
9.0
281
8.6
154
Ease of Admin
9.1
272
8.7
152
Quality of Support
9.1
650
8.3
198
Has the product been a good partner in doing business?
9.1
264
8.9
146
Product Direction (% positive)
8.3
695
8.6
208
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
268
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
8.3
56
|
Verified
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Not enough data
Messenger
Not enough data
8.2
11
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
8.9
14
|
Verified
Channels
Not enough data
8.7
10
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
9
|
Verified
Customers
Not enough data
8.9
15
|
Verified
Not enough data
8.6
15
|
Verified
Not enough data
8.3
15
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.4
12
Not enough data
7.6
13
Not enough data
8.2
13
Not enough data
7.9
14
Not enough data
8.0
9
Platform
Not enough data
8.3
14
Not enough data
7.9
13
Not enough data
7.8
13
Not enough data
7.7
14
Not enough data
7.9
8
Not enough data
7.8
12
Not enough data
7.7
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.2
328
|
Verified
9.1
58
|
Verified
8.9
326
|
Verified
8.7
56
|
Verified
8.4
221
8.5
40
8.8
269
|
Verified
8.8
44
|
Verified
8.3
30
Feature Not Available
Internal Use
8.4
281
|
Verified
8.3
56
|
Verified
8.8
303
|
Verified
Feature Not Available
8.6
253
|
Verified
8.4
55
|
Verified
8.6
258
|
Verified
8.3
43
8.6
244
|
Verified
Feature Not Available
8.4
249
|
Verified
8.7
50
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
7.7
17
Not enough data
7.7
16
Feature Not Available
7.2
13
Not enough data
7.5
10
Not enough data
8.0
10
Self-Service Platform
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
9
Not enough data
7.5
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
7.7
8
Not enough data
7.5
6
Not enough data
7.2
6
Discovery
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.4
7
Management
Not enough data
7.5
6
Not enough data
7.0
5
Platform
Not enough data
7.3
5
Not enough data
7.9
7
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.0
10
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.5
9
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.2
6
Not enough data
7.9
7
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Zoho SalesIQ are categorized as Chatbots, Live Chat, Conversational Marketing, and Customer Self-Service
Unique Categories
LiveChat is categorized as Help Desk, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho SalesIQ
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.2%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Information Technology and Services
16.4%
Marketing and Advertising
8.2%
Computer Software
6.5%
Insurance
4.7%
Financial Services
4.3%
Other
59.9%
Alternatives
Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time.
Read more
Zoho SalesIQ has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
