--- title: Zoho SalesIQ Reviews meta_title: 'Zoho SalesIQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 256 reviews by the users' company size, role or industry to find out how Zoho SalesIQ works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 256 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho SalesIQ Reviews **Vendor:** Zoho **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 256 ## About Zoho SalesIQ Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. ## Zoho SalesIQ Pros & Cons **What users like:** - Users appreciate the **ease of use** of Zoho SalesIQ, facilitating seamless real-time engagement and efficient customer interactions. (8 reviews) - Users appreciate the **responsive real-time engagement** of Zoho SalesIQ, enabling effective visitor tracking and automated customer interactions. (8 reviews) - Users love the **real-time engagement features** of Zoho SalesIQ, enhancing interactions and boosting conversions effortlessly. (5 reviews) - Users appreciate the **seamless integrations** of Zoho SalesIQ, enhancing customer support and business efficiency effortlessly. (5 reviews) - Users praise the **superb customer support** of Zoho SalesIQ, finding it responsive and extremely helpful in managing interactions. (4 reviews) - Users love the **easy integrations** of Zoho SalesIQ, enhancing collaboration and streamlining their business processes seamlessly. (4 reviews) - Users appreciate the **easy setup** of Zoho SalesIQ, allowing for quick and hassle-free implementation to enhance their business. (4 reviews) - Users find Zoho SalesIQ to be **extremely helpful** for monitoring traffic and engaging leads effectively. (4 reviews) - Automation Features (3 reviews) - Customization (3 reviews) **What users dislike:** - Users experience **excessive notifications** , including delays and duplicates, which can disrupt the overall user experience on Zoho SalesIQ. (2 reviews) - Users find the **learning curve steep** with Zoho SalesIQ due to extensive customization and multiple integrations. (2 reviews) - Users find **customization limited** in Zoho SalesIQ, feeling overwhelmed by initial setup and execution complexities. (2 reviews) - Users experience **notification issues** with delays and double alerts on the Android app, impacting overall usability. (2 reviews) - Users find the interface of Zoho SalesIQ **not intuitive** , making initial setup and customization feel overwhelming and complex. (2 reviews) - Users report **billing issues** with Zoho SalesIQ, highlighting complex charges and lack of refunds for subscriptions. (1 reviews) - Users find the **limited customization and clunky interface** in Zoho SalesIQ can hinder their chat management experience. (1 reviews) - Clunky Design (1 reviews) - Users find **Zoho SalesIQ complex** , with challenging integrations and confusing subscription fees that lead to dissatisfaction. (1 reviews) - Users find the **complexity of multiple apps and integrations** can be overwhelming, requiring a gradual transition for effective use. (1 reviews) ## Zoho SalesIQ Reviews ### 1. Great Chat and Tracking tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Zoho SalesIQ?** Email click tracking with detailed reports pushed into my CRM are fantastic **What do you dislike about Zoho SalesIQ?** The Zobot AI chat bot needs serious improvement. It's a wicked pain to setup **Recommendations to others considering Zoho SalesIQ:** The new Answer Bot is much better than the old Zobot **What problems is Zoho SalesIQ solving and how is that benefiting you?** Marketing sourcing and understanding the way leads interact with the website ### 2. Zoho gives us a one on one customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | digital marketing leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Zoho SalesIQ?** The software has an engine that gives us a one on one customer interaction such that we can communicate one on one with a customer and negotiate. It has really boosted our sales with a bigger margin for the past period of years. It is very much available when you need it and its easy to acquire. **What do you dislike about Zoho SalesIQ?** There is absolutely nothing to dislike about the software because it is working well. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Social marketing needs with a reliable software.the software has proven very right that we can rely on it and we do. ### 3. best sales app for small business **Rating:** 4.0/5.0 stars **Reviewed by:** Sandeep K. | Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Zoho SalesIQ?** UI with friendly use. easy to use and work through. really really convenient to use. **What do you dislike about Zoho SalesIQ?** less templates and unable to edit in certain area of the process. **Recommendations to others considering Zoho SalesIQ:** if you running small home based business than its really perfect for it. **What problems is Zoho SalesIQ solving and how is that benefiting you?** inventory counts and sales records. ### 4. ZOHO Sales IQ - A++++ **Rating:** 5.0/5.0 stars **Reviewed by:** Thommy S. | CMO & Head Of National Branding, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Zoho SalesIQ?** I like the ability to know how my visitors are getting to my site. And from there, how many times they've come back to visit it. It really is a unique tool to help see what is working and what is not working with Google ad words. **What do you dislike about Zoho SalesIQ?** There's not much to complain about really. It does exactly what it says it does, and then more! **What problems is Zoho SalesIQ solving and how is that benefiting you?** Our cost per client has dropped by almost 25% due to knowing which Google ad words and Google SEO campaigns are working and which Google ad words and Google SEO campaigns are not working. ### 5. Zoho SalesIQ is great for live tracking and live chatting with visitors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ has provided invaluable insight into who is visiting our website, what specific websites they visit, and how long they spend on each site, among many other useful metrics. SalesIQ provides a wonderful live chat application, complete with a notification, tracking, and reporting system. The live chat has been very useful to us specifically, as we have been able to reach out to visitors on our website and also have visitors reach out to us with any questions while they are still engaged with our website, solutions, and various options available. This has resulted in more customers, as questions are answered live in real-time and without the visitor having to search the internet or related articles.The Reporting system also allows tracking visitors on a rolling average and can also allow for reviewing the live chat agents that you have within your company. The system also integrates very well with Zoho CRM and Zoho Desk to convert chats and visitors into Leads/Prospects/Customers and also into Technical Support tickets. **What do you dislike about Zoho SalesIQ?** Zoho SalesIQ has fit our needs greatly. I did wish that tracking of visitors was unlimited, but being a small company, the limit of 5,000 visitors tracked per user limited us to how many visitors we could track. You can purchase add-ons to track additional visitors. **What problems is Zoho SalesIQ solving and how is that benefiting you?** SalesIQ is providing a great insight into visitors of our website and also who may be most interested in each of our products, and which websites are particularly useful for visitors. ### 6. Fantastic way to generate leads from your website. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2020 **What do you like best about Zoho SalesIQ?** Its great at identifying users (and repeat users) to your website. You can even automate it to give visitors a ping when they visit a specific page on your site. It also ties in with Zoho Desk and Zoho CRM very well. It was really easy to create a process where every visitor can be automatically filed away as a ticket in Desk or a lead in CRM. **What do you dislike about Zoho SalesIQ?** The Bot (for live chat) is pretty difficult to set up. I have used other similar softwares before and they used a drag and drop interface to make it easy. Also the mobile app on Android has some bugs. Sometimes it will keep pushing the visitor alert notification even when you have already responded. **Recommendations to others considering Zoho SalesIQ:** Try out the free version first. It will give you a pretty good idea of what the paid version would be like. **What problems is Zoho SalesIQ solving and how is that benefiting you?** This allows me to interact with leads and visitors on my site that I otherwise would not be able to. ### 7. Zobot is HORRIBLE. Stick with Intercom for simple bot functions **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Zoho SalesIQ?** Integration with Zoho CRM, Desk and Assist **What do you dislike about Zoho SalesIQ?** Zobot requires a Zobot experienced developer PERIOD. Their support to set up a Zobot similar to a custom function in CRM is nonexistent. The SalesIQ support team will direct you to the help site without actually guiding you through the process or help to implement parts of the Zobot that are troublesome. After escalating, we saw that these are instructions from the top - Do not help with Zobot scripts, direct out to a third party. No one else besides for a select few, Zoho SalesIQ Developers, within the company know how to script a Zobot. With our Enterprise level support package, we were able to leverage some help after BEGGING. After reviewing their scripts we saw that part of the requirements were not even implemented. Have in mind already the scripts were submitted later than promised. Additionally, the tracking is okay. I wouldn't rely on it or bet my money Disappointed. Zoho agents are usually very helpful to solve problems **What problems is Zoho SalesIQ solving and how is that benefiting you?** Tracking on our websites ### 8. Not just monitor, convert your Visitors to Customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Sitanshu M. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Zoho SalesIQ?** Everything about the service is exemplary. From **What problems is Zoho SalesIQ solving and how is that benefiting you?** There's a complete list of things I do with ZOHO Sales IQ, and SalesIQ integrations ### 9. It will never let you miss any lead and hence increase sales **Rating:** 4.0/5.0 stars **Reviewed by:** Ruby G. | Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2019 **What do you like best about Zoho SalesIQ?** It is so easy to integrate with your website. We are using the Zoho suite which helps us in integrating this tool with Zoho CRM and Zoho Campaigns. We can easily get lots of genuine leads of people visiting our website without doing any major effort. You can daily mails regarding leads, you can also check live sessions and all the data is saved in one place. **What do you dislike about Zoho SalesIQ?** There is nothing, in particular, I don't like about Zoho Sales IQ. But you can't do segregation, set standards and metrics for leads. **Recommendations to others considering Zoho SalesIQ:** It is amazing software if you have a steady flow of leads coming in as it is a little expensive. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are solving the problem of generating leads and taking relevant action on time to engage them. One of the major advantages is that we can connect with our leads even if we are not available at that particular time. ### 10. Love it, but wish it was a tad easier to customize **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly W. | Social Media Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Zoho SalesIQ?** I really like the live chat feature. It is a great way to engage with customers, and you can easily import any useful information right into the CRM, or convert chats to helpdesk tickets if needed. **What do you dislike about Zoho SalesIQ?** I really wish that Zobot was easier to customize. It requires HTML that I am unable to work with. It would be great if there were just little check boxes to turn on and off for automated messages and such. It's a feature we would really like to start using, but the people in our company who have the skills to get it set up are much busier with other items unfortunately. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It's been great to be able to chat live with customers instead of relying on webforms that we have to sort through and oftentimes, deal with fake names and email addresses. We also really like the ability to initiate chats with people who have been on certain pages for long periods of time. ### 11. Very valuable when used in conjunction with Zoho CRM. **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan C. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Zoho SalesIQ?** The integration with CRM to track users web **What do you dislike about Zoho SalesIQ?** Some leads get entered without ever providing contact information (IP based? - not sure how SalesIQ knows who they are). **Recommendations to others considering Zoho SalesIQ:** Using strictly just the chatbot is a great feature. Also tracks the people who are on your site and how long they've visited/what pages/etc. Really only useful when used in conjunction with Zoho CRM however. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Tracking who visits our site/what they view. Ability to proactively generate conversations with people based on their viewing patterns. ### 12. Great UI and easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Vashishtha K. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Zoho SalesIQ?** I like the easy to set up chatbot system of Zoho sales IQ. Furthermore, it is a great CRM tool. **What do you dislike about Zoho SalesIQ?** Automation is sometimes tricky for me. So, I would love to if it can be a little easy to setup. Hiring an automation is still the solution for me. **Recommendations to others considering Zoho SalesIQ:** It is a great chatbot tool not only for entry-level organizations but also for large enterprises as well. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho sales IQ works great to offer live chat support and sales help on the website in real-time. Sometime website content is not able to answer all the queries that the user have in mind, live chat solves it by responding to their questions in real time. ### 13. Improve your sales with Zoho SalesIQ! **Rating:** 3.5/5.0 stars **Reviewed by:** John S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is a hassle-free potential live chat software. Zoho SalesIQ is a product that facilitates business growth by providing an easy-to-implement service, which has tracking features, mobile and desktop applications. Zoho SalesIQ also offers a high-quality audio call feature for greater contact with our customers, ensuring potential sales. **What do you dislike about Zoho SalesIQ?** I believe that Zoho SalesIQ is a very comprehensive and easy-to-use tool that has improved our annual sales, but it would be a good idea for Zoho SalesIQ to show which country our customers are from, so we can offer better service and communication with those customers. On the other hand, we have no issues with technical support, as it is very effective and attentive! **Recommendations to others considering Zoho SalesIQ:** My recommendation is that if you have problems with your sales, your best option would be to implement this amazing service! **What problems is Zoho SalesIQ solving and how is that benefiting you?** I believe that a few years ago our company needed a service that would provide greater contact with our potential customers to ensure the sale of our products, and now we can say that we have found in Zoho SalesIQ the tool we needed to offer real-time service for all our customers, offering calls and live chat. ### 14. Very good tool to increase sales! **Rating:** 4.0/5.0 stars **Reviewed by:** Landon R. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Zoho SalesIQ?** It is very easy to integrate into the website and the very intuitive user interface and the mobile application that works well are also very appreciable. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free plan available. **What do you dislike about Zoho SalesIQ?** It would be great to add different communication channels instead of having everything separate: let's switch from SalesIQ to FB Messenger since we already use Messenger and it's one less channel. **Recommendations to others considering Zoho SalesIQ:** I recommend this service 100%, as it is very reliable and profitable, which meets all the requirements to establish a harmonious environment among clients and achieve better sales! **What problems is Zoho SalesIQ solving and how is that benefiting you?** SalesIQ is a great tool. By integrating with Zoho CRM, we can quickly track our customers' actions and answer questions. We can see how long the customer needs to go through the ordering process and, when necessary, we can customize the site. Tracking the number of visitors and the results of their visit is easy to follow. In short, a great tool for our sales department. ### 15. Live chat, the best option to meet your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ and its particular function in which we can generate a chat where you can get information from our visitors live I must say that captive my attention in the first instance, acquire information not only location but also path to the web and reference It allows us to have a broad database about where our clients come from, so this helps us expand our horizons by having clients from anywhere in the world. On the other hand it is extremely easy to use and helps us to turn this CRM data into totally practical knowledge. **What do you dislike about Zoho SalesIQ?** I can not find something that does not convince me of this program, it has paid off since it was implemented in my company improving our service to the client. **Recommendations to others considering Zoho SalesIQ:** If your goal is to increase your sales and improve customer service by offering a much more personalized experience to visitors of your own website then Zoho SalesIQ offers you the ideal tool **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ helps us obtain important information from each of our clients, which allows us to improve the quality of the service we offer, since we can provide a completely personalized experience to each visitor of our website. On the other hand, it has a tool that allows us to assess or punctuate the potential of each client, which helps us to prioritize visitors that most resemble the needs of our business. ### 16. Easy to Use and Communicate with Customers via Chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Dallas Y. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Zoho SalesIQ?** With Sales IQ, your company has the ability to easily allow customers to chat in with any questions they might have. This is very helpful especially being an associate that often times has to answer the phones at the same time somebody tries to chat in. With chat, we can walk customers through the purchase process, as well as discuss which product might best fit their situation. **What do you dislike about Zoho SalesIQ?** Occasionally there is a slight delay time from the time you click the button to accept a chat to actually being able to correspond with the customer. I'm not sure whether it is an internet provider issue or an issue at the Zoho server side. But aside from this, there is not much to dislike about this app. **Recommendations to others considering Zoho SalesIQ:** We definitely recommend utilizing this for marketing purposes along with training and knowledge database to share with new employees of the company. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Our business is able to quickly and easily communicate with customers which has helped boost sales. Another benefit is that customers really enjoy the fact that they are communicating with an actual person, rather than automated generic responses. While Zoho does allow for auto communication, our company has not used this function as it doesn't work best with our business and customer service model. ### 17. Great features - Integration with CRM almost great too **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Owner/Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2019 **What do you like best about Zoho SalesIQ?** Being able to see when a visitor is online viewing my website is a powerful tool to have in engaging users in a conversation about my company's services. I also like the ability to save precomposed messages that I can quickly access when engaging with potential clients, which saves time when I don't have to type out the same thing over and over again, especially when using the SalesIQ iOS app. **What do you dislike about Zoho SalesIQ?** If I know who is viewing my website but SalesIQ doesn't, there's no way for me to assign information to that lead, or change lead information in that way. Coming from a small business where customers often call while still looking at my website, this is an opportunity lost to associate their SalesIQ information with lead info in Zoho CRM. **Recommendations to others considering Zoho SalesIQ:** If the point of your website is to drive traffic to your business and engage potential customers in a discussion about the products and services of your business, then Zoho SalesIQ is worth a shot! Being able to make the connection between all the different analytics touch-points in your business and have them work together in support of your business goals is truly powerful! You won't regret Zoho SalesIQ! **What problems is Zoho SalesIQ solving and how is that benefiting you?** Before using SalesIQ, I was not attempting to connect with website visitors while they were still on my website. I wouldn't have even dreamed of doing that and also integrating that engagement into my CRM workflow! ### 18. Sales IQ user for approx 2 years. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Zoho SalesIQ?** Low cost and easy to setup. The system works, and it works well - but it's just a bit basic (in terms of visual) and clunky (in terms of admin). **What do you dislike about Zoho SalesIQ?** Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very amateur. **Recommendations to others considering Zoho SalesIQ:** Good pricing! Does the job, but maybe not as well as some of the other vendors. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho Sales IQ is really great for being able to chat with clients visiting our website who are surfing to find out more info. ### 19. A very good tracking and support platform **Rating:** 4.0/5.0 stars **Reviewed by:** Jose R. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Zoho SalesIQ?** I use Salesiq mainly to track people on my website and try to close deals with the Zobot, their personal chat bot created on the platform. **What do you dislike about Zoho SalesIQ?** Some things can be not so user friendly as they should be. Also the Chatbot creation its very difficult and there's not many documentation. **Recommendations to others considering Zoho SalesIQ:** Try its, it haves a free version **What problems is Zoho SalesIQ solving and how is that benefiting you?** I track all my website users with it. ### 20. Essential tool for Online presence of all type of businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Improlabs P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is easy to use and essential medium for online customer service environment. It works for all most any type of businesses. It helps us to communicate with clients from cross-border regions. We can easily tract down the clients location/country which is vital for businesses like us. We can gather informtion such as email address, client details of clients who are visiting our websites. We can also track down missed clients and gather their information from Zoho SalesIQ for customer mining processes. **What do you dislike about Zoho SalesIQ?** Sometimes the live update may not provide correct number of clients in the sites and it will require reloading to make it correct. **Recommendations to others considering Zoho SalesIQ:** Compare different features of Zoho and other available tools in the market and Zoho SalesIQ will fulfill most of the requirements. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Serving clients or reaching clients to around 50 countries through Zoho SalesIQ which would be impossible by using any other communication tool or medium. ### 21. Respectable chat solution ot utilize with other Zoho products **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan O. | Director Of Ecommerce, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Zoho SalesIQ?** I like the easy integration options with our eCommerce platform as well as other Zoho products we utilize like CRM, Projects, and Desk. Within just a few minutes you can have a new employee familiar, and up and running with this platform. Pre-built reporting is just what we need to track specific KPI's for our business. The ability to add AI with integrated chatbots (they call them Zobot's) is also a nice feature. **What do you dislike about Zoho SalesIQ?** Like any system it seems to have its quirks. We do have times where the notifications to not alert our staff and end up missing chats because of this. I wish there was more flexibility to the layouts of the main dashboard. It allows you to visualize your visitors in either rings or a card view. Then when you click on a visitor you can see more info about them. It would be nice to be able to see additional info on visitors without having to click on each individual. **What problems is Zoho SalesIQ solving and how is that benefiting you?** With Zoho SalesIQ we were trying to give our CSR team a bit more visibility into customer analytics and this allowed them to visualize basic traffic to the site. We also needed a chat system and this certainly fills that need. We also wanted a chat that would integrate well with our CRM (which is Zoho CRM), so this naturally filled that need. We have also began using the Zoho Desk platform for support ticketing and the integration with Desk has been well received so that we can automatically create tickets from any missed chats or chat topics that require escalation to another team. ### 22. Well designed but unreliable **Rating:** 1.5/5.0 stars **Reviewed by:** Jeremy M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Zoho SalesIQ?** The simplicity of the product is good. We have 3 chat operators that use it and there's never any confusion about functionality. I like that you can see who is on your website by name (for returning customers), transfer chats easily, etc. I also like the integration with Zoho Desk where tickets are automatically created. **What do you dislike about Zoho SalesIQ?** We've had several connectivity issues - our chat widget says we are offline when we are not. Chats come in without any notifications, and are then labeled as "missed" but over 30 minutes later. I watched messages sent to a customer disappear off the screen without warning - some of them returned, others didn't. Every time we reach out to support, they blame the browser. **Recommendations to others considering Zoho SalesIQ:** If this is for a crucial connection between you and existing or potential customers, look elsewhere for a product. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The ability to connect with our customers in live time is very valuable. We would like to use the chat widget of Zoho Desk for this case, but their widget lacks functionality and looks much worse than the SalesIQ widget. I don't know why they don't use the same one - they are both Zoho products. It makes no sense. ### 23. Great support - even when I wasn't a paying customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Zoho SalesIQ?** The support I've received has been terrific. Even when I was on the free product, the support guy Naveen was very helpful. And fast. He spent time getting the code right for my needs. After the trial period I had to get it all set up again because I hadn't paid on time. Again, Naveen was fantastic and spent up to an hour fixing it remotely while I watched on my screen! Great service is hard to come by and that's why I'm pleased I chose Zoho SalesIQ for my online chat needs. **What do you dislike about Zoho SalesIQ?** Nothing screams out at me. The only thing I could say is the user dashboard could be more user-friendly, just in terms of knowing where things are. Also I didn't receive a notification to get me from the free product to the premium one; had I received that, I wouldn't have had to spend the time with support again. **Recommendations to others considering Zoho SalesIQ:** Great service, lots of features, fair pricing for a good product. If you can't figure something out Support can take over your dashboard and do it for you. Would recommend to other businesses. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I'm being more proactive with my customers. Hopefully this will translate into more revenue over the long term. I'm also being more strategic, because the chat widget has been set up to only appear in certain countries (due to visa regulations I can only recruit people from certain countries). So this saves me time. ### 24. Helpful insight. User-friendly chat. **Rating:** 5.0/5.0 stars **Reviewed by:** Katharine C. | Business Analyst/Marketing Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** The ability to integrate with Zoho CRM to make sure no visitors fall through the cracks is a huge benefit to our sales funnel. Our operators are our recruiters, so there's an excellent alignment between customer service and sales objectives. Besides integrating with the option to approve leads--avoiding misdirected chats and making it very easy to identify and assign missed chats--the data on visitor behavior enhances our google analytics and helps in making decisions about conversion rates by source. **What do you dislike about Zoho SalesIQ?** Reporting features could definitely be improved. Daily emails with reports include helpful data--top pages by referral source, new/returning visitors, but unfortunately (i've looked and looked!) I can't find that data available in the reporting view within Zoho SalesIQ. **Recommendations to others considering Zoho SalesIQ:** If you're using Zoho CRM, it just makes sense to use their product for chat. The data enhances our google analytics and provides meaningful insight into both the chat relationship and impact as well as visitor behavior. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We invested in Zoho SalesIQ to replace a previous chat program that was embedded on our website. This one provides seamless integration with our CRM (ZohoCRM), seamless follow-up for missed chats, the ability to embed a chat icon in an email, and more information about page performance and visitor characteristics. ### 25. Real time website activity! **Rating:** 4.5/5.0 stars **Reviewed by:** Javier S. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Zoho SalesIQ?** Sales IQ is incredible because I can see who is on our website, device, where they are from, length of time, track their activity, and even see how they got to our website. Love that it keeps track of their lead points. **What do you dislike about Zoho SalesIQ?** I do not like it when a chat comes in and the chimes blow up my headphones... :( **Recommendations to others considering Zoho SalesIQ:** Incredible tool to add onto your sales arsenal to create more leads. Great way to qualify leads by asking questions before they submit an inquiry. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are solving accessibility for new leads to ask questions. Ease of use for leads to ask questions. Very helpful to see where people visit us from. ### 26. Not only a chat for customer support **Rating:** 4.0/5.0 stars **Reviewed by:** João A. | Chief MarTech Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Zoho SalesIQ?** Salesiq its a great tool for customer support but not only. With it you can track the users you got on your website, do scoring and also send their information to your CRM! **What do you dislike about Zoho SalesIQ?** A little hard to configure some of the features. **Recommendations to others considering Zoho SalesIQ:** Everyone that uses the Zoho One bundle should try this app **What problems is Zoho SalesIQ solving and how is that benefiting you?** Customer support chat and tracking ### 27. Zoho as entire business solution ! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. **Reviewed Date:** January 31, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is a powerful tool for improving your bussiness so you will be able to biuld your own sales bot for qualified your leads, convert them, create more deals with your current customers (you can integrate your Zoho CRM easily), prioritize the visitor chat depending on where they come from and so on. Zoho SalesIQ is only one of many solutions than Zoho provide us. If you want to see all your data in one place, this is the option that you are looking for. **What do you dislike about Zoho SalesIQ?** I understand that Zoho team has many challenges every day and they are receiving feedback from partners and users as well, so I think that the should increase their support team or re-desing a help desk solution to resolve their tickets in short time. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Chats and sales missed ### 28. Awesome chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Pennie H. | Customer Services Agent, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is anything but difficult to utilize and fundamental mode for online client administration condition. It works for all most any sort of organizations. It causes us to speak with customers from cross-outskirt areas. We can without much of a stretch tract down the customers area/nation which is indispensable for organizations like us. We can assemble informtion, for example, email address, customer subtleties of customers who are visiting our sites. We can likewise find missed customers and assemble their data from Zoho SalesIQ for client mining forms. **What do you dislike about Zoho SalesIQ?** Now and again the live refresh may not give right number of customers in the destinations and it will require reloading to make it right. **Recommendations to others considering Zoho SalesIQ:** Analyze distinctive highlights of Zoho and other accessible devices in the market and Zoho SalesIQ will satisfy the majority of the prerequisites. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Serving customers or achieving customers to around 50 nations through Zoho SalesIQ which would be unthinkable by utilizing some other specialized apparatus or medium. ### 29. The best way for interacting with website visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Lyes K. | Chef d'entreprise, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Zoho SalesIQ?** - The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support **What do you dislike about Zoho SalesIQ?** - The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small) **Recommendations to others considering Zoho SalesIQ:** Go for it, you won't be upset. Zoho is a very responsive team who will allways take care of your needs, features and support requests in the best way. **What problems is Zoho SalesIQ solving and how is that benefiting you?** This solution is helping me to buit a strong customers loyaulty by being available to help them fixing their hosting and websites issues. This also helps me to impress our prospects and to be receptive for their needs. ### 30. A fantastic way of improving businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mahonne A. | Salesperson, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Zoho SalesIQ?** I have been using Zoho salesiq for a year or less now and it has the most quality features of sales tracking, every business needs. I give zoho products a big thumps up😉 **What do you dislike about Zoho SalesIQ?** As much as liked Zoho salesiq, i disliked one thing about it, which is their late notification of visits to site. **Recommendations to others considering Zoho SalesIQ:** I will vouch for zoho salesiq every time. **What problems is Zoho SalesIQ solving and how is that benefiting you?** i used to find it difficult to track my customers and newly visits but with the help of zoho salesiq, that was a thing not to worry any more. ### 31. It's like fishing with dynamite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It's almost perfect. **What do you dislike about Zoho SalesIQ?** If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website. ### 32. Great product helps my team reach out to prospective clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** Ability to chat with clients, attach files etc to chat with our prospective customers when they 1st visit our website for the first time. If gives us an easy way to reach out and communicate with those that prefer not to call in to our office. It also allows multiple users to take over conversations that need to be passed onto someone more senior to resolve any higher level customer issues. **What do you dislike about Zoho SalesIQ?** nothing the program does what I need it to do. It was easy to install and fast to set up on the same day we decided to move forward with the software. We even have a remote employee who uses the program. **Recommendations to others considering Zoho SalesIQ:** I recommend use of this product for online chat with customers, its easy to setup on and simple to use. It gives us a tool that we didnt have before. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Better communication with clients, fast response times to online customer inquiries. Ability to save common responses so we dont have to retype the same replies over and over again. We also love the instant emails we receive when we are not online, allowing us to reply to customer inquiries quickly and address their concerns in a timely manner. The program has greatly improved our customers satisfaction levels when it come to online questions. We look forward to continuing ### 33. Easy way To Connect With Your Website Data In A Meaningful Way **Rating:** 4.0/5.0 stars **Reviewed by:** Drew I. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Zoho SalesIQ?** Daily Email highlighting website traffic and breaking it into useful nuggets of information. The same can probably be gotten from Google Analytics but Sales IQ makes it seamless **What do you dislike about Zoho SalesIQ?** Data doesn't always agree with Google Analytics so there is some room for doubt as to who is right. **Recommendations to others considering Zoho SalesIQ:** None really. Very straightforward **What problems is Zoho SalesIQ solving and how is that benefiting you?** Connection to web activity, sales activity, sources of leads, sources of interest. ### 34. Wow! **Rating:** 4.0/5.0 stars **Reviewed by:** Diana L. | Senior Financial Analyst, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Zoho SalesIQ?** The chat is cool. The crm integration is cool. the analytics are cool. colors are pretty rad too. Basically, what's amazing is that you can chat with people online but when you do chat, your chats are connected to their CRM profile so that you can recall their last purchase and what the last email campaign they got and if they opt-ed in or etc. so it's just wonderful **What do you dislike about Zoho SalesIQ?** There's a lot of tech that needs to happen to make this work. I had my friend set it up for me with all the integrations but it was set up in a day. Also, some of the really cool features are only available on the higher plans. **Recommendations to others considering Zoho SalesIQ:** i close deals via live chat once a month. that pays for it's self. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Just makes it easier to sell things. when someone chats with me I know if they are a customer and what they've purchased last and what page on my site they are on. It also makes it easier for me to give support to my customers. ### 35. Performance of Zoho Sales IQ **Rating:** 4.0/5.0 stars **Reviewed by:** Tomas M. | Soporte Biotempak, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** We like it and it is very useful to us because it allows us to provide personalized attention, and more than sales agents, we have sales advisors who help our visitors and customers make an informed decision about the products that will best serve them. It helps us evaluate metrics along with other tools to analyze the ROI of our web technologies. **What do you dislike about Zoho SalesIQ?** Sometimes it does not respect the assignment of the lead to the salesperson **What problems is Zoho SalesIQ solving and how is that benefiting you?** Personalized and immediate attention to the visitors of our portal, analysis and segmentation of visitors and conversions. ### 36. A good chat and analytic software to go along with its CRM software. **Rating:** 3.5/5.0 stars **Reviewed by:** Brian M. | Shift Supervisor, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Zoho SalesIQ?** A good chat feature to help manage sales along with zoho CRM software. Tracking visitor logs is easy and vastly helps improve website traffic and know who the target audience is. It will show you how many of the visitors coming to you website are returning users and those who are first time visitors, which is nice when trying to approach a customer to being a chat. **What do you dislike about Zoho SalesIQ?** It is very clunky and goes down a lot for service which makes it inconvenient when trying to do work. Their customer service department is really lacking in communication with problems. **Recommendations to others considering Zoho SalesIQ:** The software that Zoho SalesIQ implements is well worth the investment if you want to boost your online sales and give customers a more personal feel when starting a chat with them. If you have never used Zoho before it can be a bit intimidating but once you get the hang of it, it will be a breeze. Just as mentioned before the customer service side of it is their pitfall, slow and not always the most thorough and helpful when dealing with issues. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Finding out which States/Countries most of the website traffic was coming from. It helped drive campaigns to target areas with high website traffic. ### 37. Nice experience **Rating:** 4.5/5.0 stars **Reviewed by:** Mehmet T. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** Clean interface, nice support team. Enough feature for pay. **What do you dislike about Zoho SalesIQ?** It should have WHMCS integration, for creating tickets from live chat especially. You have to add yourself to every team and add users for monitoring, thats bad. **Recommendations to others considering Zoho SalesIQ:** You should give a chance for SalesIQ. We are glad to work with them. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We could reach the clients easy way with SalesIQ. We could track potential clients, current clients and score them. Also creating intelligent trigger provides nice touch for visitors who reachs you first-time. ### 38. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Denys G. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Zoho SalesIQ?** SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM). **What do you dislike about Zoho SalesIQ?** I think it would be great to improve the feature of creating the deal and task in Zoho CRM through the chat. But it's OK. **Recommendations to others considering Zoho SalesIQ:** Yeap. I recommend. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Full synchronization with other Zoho products. Easy to create an Omni-channel sales system! ### 39. Simple and Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Zoho SalesIQ?** I like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers **What do you dislike about Zoho SalesIQ?** What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software. **Recommendations to others considering Zoho SalesIQ:** You will not get a value for money than this programme. Take the trail for a spin. Utilise the smart triggers and the bots. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The problem that was solved was that customers were now able to contact me easier and at times convenient for them. I was missing out on conversations like these before ### 40. Good tool for customer support & lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Prasad K. | Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Zoho SalesIQ?** The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive. **What do you dislike about Zoho SalesIQ?** It is not very customizable, to a larger extent you can only use what is offered to you by the tool. **Recommendations to others considering Zoho SalesIQ:** Nothing in specific. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We intended to offer customer service. However, lately we have also started lead generation from salesiq ### 41. The best and most complete chat **Rating:** 5.0/5.0 stars **Reviewed by:** Comercial O. | Sr., Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** Of everything, but without a doubt, the visitor tracking, with a great amount of detail, is excellent. **What do you dislike about Zoho SalesIQ?** There is no native integration with Facebook chat. **Recommendations to others considering Zoho SalesIQ:** You can hire without fear, as it is a stable system, with many features and professional. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The biggest problem was having a stable chat system that worked on all browsers and wasn't heavy, and we achieved all of this with Zoho SalesIQ. ### 42. SalesIQ gives great insight into website traffic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ allows great options for tracking, as well as communicating with, live visitors to your website. You get detailed insight into exactly how each visitor traveled through your website structure, how long they stayed on each page, and therefore, what likely interested (and disinterested) that visitor. You can use reporting as well as visitor feedback to directly improve your site. Zoho SalesIQ integrates with other Zoho Apps, including CRM and Campaigns, among others. **What do you dislike about Zoho SalesIQ?** Zoho SalesIQ has been great for us so far, and we have not had any major drawbacks or issues at this time. **Recommendations to others considering Zoho SalesIQ:** Give Zoho SalesIQ a try - like other Zoho Apps, you can trial the period for some time in order to verify if the product fits your specific needs. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ has enabled us to get real, live feedback regarding our website and our potential prospects and customers. ### 43. Easy to use and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume S. | Managing Partner / Your Outplacement partner, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect! **What do you dislike about Zoho SalesIQ?** The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The possibility to check a user footprint on our website and to be able to connect with them before they even think about trying to reach out to us. ### 44. Zoho review **Rating:** 5.0/5.0 stars **Reviewed by:** lourdes m. | customer service rep., Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Zoho SalesIQ?** Zoho is convenient and very simple to learn how to use. **What do you dislike about Zoho SalesIQ?** There is way to open tabs. We should try removing some from the site. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Im solving a lot of sales. Im resolving residential issues. ### 45. A really useful social media tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jon N. | Co-Founder and Director, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Zoho SalesIQ?** One message can be broadcast to a number of channels **What do you dislike about Zoho SalesIQ?** Restrictions on reporting from Linkedin and no auto sizing for Instagram **What problems is Zoho SalesIQ solving and how is that benefiting you?** Time on social media ### 46. Sales IQ Benifits **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Zoho SalesIQ?** The option to set up departments, take calls, screen share and share pictures and files over chat to offer maximum support to your clients. **What do you dislike about Zoho SalesIQ?** No issues - always support available, always there to help. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Sales IQ provide a variety of sales text options and the speed, design, and quality of the chats are outstanding. This is definitely the best online chat solution I have used. ### 47. Zoho SalisIQ is the best at website traffic tracking and customer chatt **Rating:** 5.0/5.0 stars **Reviewed by:** MarryingMarc . | Officiant, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Zoho SalesIQ?** Allows me to see from my desk and my phone the current traffic on my website. **What do you dislike about Zoho SalesIQ?** It was a bit tough at first to get the code on my website but once it did it I realized I was making it more difficult than it actually was. **Recommendations to others considering Zoho SalesIQ:** Make sure you (or someone in your company) is comfortable placing code in your website. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Traffic tracking and chatting with online customers anywhere ### 48. Great tool to convert customers!! **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan D. | Creative Director - Wayfinding & Branding, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Zoho SalesIQ?** The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!! **What do you dislike about Zoho SalesIQ?** Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Connecting with potential customers. ### 49. Easy as 1 2 3 **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony S. | Laboratory Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** A nice simple to integrate and use. I have a separate monitor that is on all day watching Internet traffic. In about 9 months I have had about visits and several business opportunities. **What do you dislike about Zoho SalesIQ?** Could use a little more analytics so that I can improve my web site **What problems is Zoho SalesIQ solving and how is that benefiting you?** Analytical Testing Consumer product testing ### 50. Easy to use and inexpensive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Zoho SalesIQ?** I can easily chat with the online store visitors. **What do you dislike about Zoho SalesIQ?** Would prefer more customization options... Like automated FAQ **Recommendations to others considering Zoho SalesIQ:** Be clear about what features you want and compare with other similar products. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Chatting with potential customers live and answering their questions on the spot. - [View Zoho SalesIQ pricing details and edition comparison](https://www.g2.com/products/zoho-salesiq/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+11%3A33%3A11+-0500&secure%5Bsession_id%5D=a330e96d-50f6-41ad-9cfa-9f4569955879&secure%5Btoken%5D=a9283c903f982a5c95673c8e7e6c69931c111de87d36481b5ee8f789b9c63abb&format=llm_user) ## Zoho SalesIQ Integrations - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Zoho SalesIQ Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Training** - Knowledge Base - Coaching Materials **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Feedback** - Review - Scorecard - Coaching Card - Leaderboard **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management ** Internal Use** - Customization - Lead Development - Knowledge Base - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Management** - Conversion Viability - Workflow **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation ## Top Zoho SalesIQ Alternatives - 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