--- title: Zoho SalesIQ Reviews meta\_title: 'Zoho SalesIQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 256 reviews by the users' company size, role or industry to find out how Zoho SalesIQ works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 256 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho SalesIQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Zoho SalesIQ but has limited features. Are you part of the Zoho SalesIQ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho SalesIQ Community](https://www.g2.com/products/zoho-salesiq/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Zoho Corporation Show More ## Pricing Pricing provided by Zoho SalesIQ. ### FREE $0.00 3 Operator Per Month ### BASIC $7.00 1 Operator Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-salesiq/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-salesiq/competitors/alternatives) ## User Insights Average based on 256 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zoho SalesIQ Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SuiteCRM ](https://www.g2.com/products/suitecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") CB Verified User in Banking Enterprise (\> 1000 emp.) 4/22/2023 "Feature rich solution, helped tremendously in A/B testing & improved our client's CPC substantially." 4.5/5 What do you like best about Zoho SalesIQ? It has a lot of features that worked well for our client. visitor tracking helped tremendously in A/B testing and brought down our client's CPC substantially. They also have inbuilt VOIP capabilities which our client eventually migrated to, from their existing provider considering Zoho also offers a recording feature for their inbuilt audio call facility, and managing everything in one interface was much easier. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Configuring it was a little daunting but the Zoho support team was very helpful and resolved all issues. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Our client wanted real-time feedback on what features on their website have the most visitor appeal and potential of converting, SalesIQ's visitor tracking feature worked very well in this regard. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Khaled M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khaled M.") KM Khaled M. MENA Sales Executive Small-Business (50 or fewer emp.) 1/28/2023 "It facilitate your work in a fast and accurate way" 5/5 What do you like best about Zoho SalesIQ? It is a great tool for tracking your leads, sales, quotes and many other features. You will get more than what you paid for. I recommend oho to be used in all sales activities. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? All is great about using Zoho. I'm using it in my sales procedure and never faced any problems. For me, it is a user-friendly tool. So even if you are a beginner in the sales domain, you can learn and use it easily. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? It solved many problems, such as tracking a huge number of leads. Putting tasks and creating you own calendar all over the month. You can even filtrate the leads according to many features such as budget. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashwath g.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwath g.") AG Ashwath g. Data Analyst Mid-Market (51-1000 emp.) 9/27/2022 "Powerful tool But Lacks basic features" 3.5/5 What do you like best about Zoho SalesIQ? 1. The live view page that shows the live website visits 2. The Codeless chatbot builder is straightforward for non-coders to build a bot. 3. The pre-defined reports are of great use for saily monitoring. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? 1. Customised bots have some limitations concerning reports and analysis. 2. More than a single bot should be able to get attached to a brand. 3. If a chat is missed by bot then it is not getting mapped to the department instead it is mapped to the bot itself. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? 1. Specific chat routing - Routing chats of customers to their advisors. 2. Tracking the number of visitors visiting the website live. 3. Starting proactive chats with them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kavyansh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kavyansh G.") KG Kavyansh G. Business Analyst Small-Business (50 or fewer emp.) 8/17/2022 "ZohoSalesIQ-a best live chat software for consumers" 3.5/5 What do you like best about Zoho SalesIQ? It is one of the best chat plugin software. We can easily track our sales on every level. It is an effective and efficient tool from the business point of view. It is also good for generating, creating and managing leads. It is user-friendly software. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Zoho SalesIQ should upgrade some more features in this software. They should also change their interface. The notification system of this software is not good, sometimes I and my team members do not get the notification on time. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? ZohoSalesIQ is great software as we can easily connect with our clients and the other members. It helps in solving CRM problems. It is an important tool from the business point of view. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Suraj R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suraj R.") SR Suraj R. Senior Investment Coach Mid-Market (51-1000 emp.) 9/20/2022 "Zoho Sales IQ Review" 5/5 What do you like best about Zoho SalesIQ? It is the best communication product that helps me to communicate with my clients across the globe. The Live Chat helped me to connect with my older clients and build a stronger bond. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? It could be helpful if there is a video user manual to understand all its services to maximum benefit from it. Also, I would recommend the team work on the user interface. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? It helps me with various problems. It had helped me reach the NRI clients, also my untouched clients who come from Sales IQ chat. Also the canned feature is just amazing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Geetha Rani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geetha Rani S.") GS Geetha Rani S. Lead Investment Coach Mid-Market (51-1000 emp.) 10/1/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Fantastic Chat software for Business Growth" 4.5/5 What do you like best about Zoho SalesIQ? Zoho Sales IQ is a fantastic live and complete platform to connect with customers and solve queries through the chat. The clients are happy with the timely solutions they get, which help build rapport and business growth. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Notification turns off automatically to idle, sometimes missing client queries. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? It helps to connect with the customers instantly, solve their queries, and get business. I can communicate with the clients I have been untouched for a long time when they come through live chat, which helps business growth and inactive clients activated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shivansh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivansh P.") SP Shivansh P. Product Manager Small-Business (50 or fewer emp.) 7/27/2022 "Good but can be better" 4/5 What do you like best about Zoho SalesIQ? Live view and chats are very useful. I also like that we can automate bots to trigger on certain webpage URLs or actions of the users and it's pretty easy to script. Also, it's pretty affordable for start-ups. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? It is somewhat buggy. Bots are triggered at the wrong instances and sometimes even the chat doesn't allow you to answer if some bot is triggered. The online application is pretty sorted but the mobile one needs improvement. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Helping us with the support and customer tracking on our marketing website as well as online tool. We've been pretty good so far with it's usage and even our clients like our quick support. Review collected by and hosted on G2.com. Show More 8/13/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 7/26/2022 "Functional but leaves a bit to want..." 3/5 What do you like best about Zoho SalesIQ? Sales IQ offers features to make your life easier, including FAQs, articles, and canned responses, which make assisting customers easier. Even better, those tools are more functional because you can pre-program in dynamic content so assisting customers is more personal. They also offer a couple options for Answer Bots, including their own AI Zia bot, or if you want something a little more tailored without coding, a codeless bot builder. Overall, this makes assisting customer far more efficient than early or non-integrated chat systems. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? While there are things I don't like about Sales IQ, please keep in mind I use Sales IQ in conjunction with Zoho Desk as it is being used for Customer Support. Where Sales IQ appears to be designed for marketing, these may not be an issue depending on how your company intends to use Sales IQ. With that in mind, the things I don't like are: 1. It's not a seamless transition between Zoho Desk and Sales IQ. Tickets are viewable between Desk to Sales IQ, but not the other way around (unless I wanted ALL my chat bot interactions to move to Desk as well). 2. The reporting is largely image-based, so it can be difficult to pull out raw data. 3. Their chat box design leaves a bit to be desired. While they have a few pre-programmed style options, if you want the chat box to be well branded or look modern, you'll need to do some coding. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Zoho Sales IQ connects to our help desk, Zoho Desk, to provide a live-chat contact option for our customers from our website. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Balaji V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balaji V.") BV Balaji V. Deputy Manager Mid-Market (51-1000 emp.) 9/23/2022 "Intelligent Quotient - Sales IQ" 5/5 What do you like best about Zoho SalesIQ? Zoho Sales IQ is a complete platform to solve clients' queries through the chat medium. This provides the clients seamless and easy access to reach for any queries about their business relationship. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? The notification turns off automatically at times which ends up missing few queries. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? This helps clients to solve the problems on their account and also helps to leave the message to the relevant department hence the query gets recorded and acts as a perfect road map. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![John W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John W.") JW John W. President Small-Business (50 or fewer emp.) 12/20/2022 "Chatbot Automation" 4.5/5 What do you like best about Zoho SalesIQ? The automation part of the chatbot is great. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? We do not like the fact that sometimes the audio notice sometimes stop working. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Interacting with website visitors. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Zoho SalesIQ. ### FREE $0.00 3 Operator Per Month ### BASIC $7.00 1 Operator Per Month ### PROFESSIONAL $12.75 1 Operator Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-salesiq/pricing) Zoho SalesIQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-zoho-salesiq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-zoho-salesiq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(203) [ Compare Now ](https://www.g2.com/compare/zoho-salesiq-vs-tawk-to) ##### ##### Zoho SalesIQ Features Self-Service Experience Knowledge Base Searchable Articles Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Lead Development Knowledge Base Messenger Video Chat [ View More Features ](https://www.g2.com/products/zoho-salesiq/features) ##### Categories on G2 [Sales Coaching](https://www.g2.com/categories/sales-coaching)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Sales Coaching](https://www.g2.com/categories/sales-coaching)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Visitor Identification](https://www.g2.com/categories/visitor-identification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best e-commerce fraud protection for small online stores](https://www.g2.com/discussions/what-s-the-best-e-commerce-fraud-protection-for-small-online-stores)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which programmatic job advertising platforms have the strongest analytics and campaign optimization for a talent acquisition team that wants to improve cost-per-hire over time?](https://www.g2.com/discussions/which-programmatic-job-advertising-platforms-have-the-strongest-analytics-and-campaign-optimization-for-a-talent-acquisition-team-that-wants-to-improve-cost-per-hire-over-time) [Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[What are the top platforms for virtual and hybrid event promotion?](https://www.g2.com/discussions/what-are-the-top-platforms-for-virtual-and-hybrid-event-promotion)[Pros and Cons Details](https://www.g2.com/products/zoho-salesiq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)