--- title: Zoho SalesIQ Reviews meta_title: 'Zoho SalesIQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 256 reviews by the users' company size, role or industry to find out how Zoho SalesIQ works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 256 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho SalesIQ Reviews **Vendor:** Zoho **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 256 ## About Zoho SalesIQ Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. ## Zoho SalesIQ Pros & Cons **What users like:** - Users appreciate the **ease of use** of Zoho SalesIQ, facilitating seamless real-time engagement and efficient customer interactions. (8 reviews) - Users appreciate the **responsive real-time engagement** of Zoho SalesIQ, enabling effective visitor tracking and automated customer interactions. (8 reviews) - Users love the **real-time engagement features** of Zoho SalesIQ, enhancing interactions and boosting conversions effortlessly. (5 reviews) - Users appreciate the **seamless integrations** of Zoho SalesIQ, enhancing customer support and business efficiency effortlessly. (5 reviews) - Users praise the **superb customer support** of Zoho SalesIQ, finding it responsive and extremely helpful in managing interactions. (4 reviews) - Users love the **easy integrations** of Zoho SalesIQ, enhancing collaboration and streamlining their business processes seamlessly. (4 reviews) - Users appreciate the **easy setup** of Zoho SalesIQ, allowing for quick and hassle-free implementation to enhance their business. (4 reviews) - Users find Zoho SalesIQ to be **extremely helpful** for monitoring traffic and engaging leads effectively. (4 reviews) - Automation Features (3 reviews) - Customization (3 reviews) **What users dislike:** - Users experience **excessive notifications** , including delays and duplicates, which can disrupt the overall user experience on Zoho SalesIQ. (2 reviews) - Users find the **learning curve steep** with Zoho SalesIQ due to extensive customization and multiple integrations. (2 reviews) - Users find **customization limited** in Zoho SalesIQ, feeling overwhelmed by initial setup and execution complexities. (2 reviews) - Users experience **notification issues** with delays and double alerts on the Android app, impacting overall usability. (2 reviews) - Users find the interface of Zoho SalesIQ **not intuitive** , making initial setup and customization feel overwhelming and complex. (2 reviews) - Users report **billing issues** with Zoho SalesIQ, highlighting complex charges and lack of refunds for subscriptions. (1 reviews) - Users find the **limited customization and clunky interface** in Zoho SalesIQ can hinder their chat management experience. (1 reviews) - Clunky Design (1 reviews) - Users find **Zoho SalesIQ complex** , with challenging integrations and confusing subscription fees that lead to dissatisfaction. (1 reviews) - Users find the **complexity of multiple apps and integrations** can be overwhelming, requiring a gradual transition for effective use. (1 reviews) ## Zoho SalesIQ Reviews ### 1. Real-Time Visitor Tracking and CRM Integration On-the-Go **Rating:** 4.5/5.0 stars **Reviewed by:** Nayeem M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoho SalesIQ?** I use Zoho SalesIQ as my website's receptionist and it allows me to track visitors in real-time, showing me who is on my site, where they are from, and how much time they spend. This real-time tracking lets me chat instantly with them and answer their queries. I love the chatbots feature for greeting visitors with a welcome message and solving queries automatically when I'm busy. The SalesIQ mobile app is my favorite as it lets me reply to website visitors from my phone, similar to chatting on WhatsApp or Messenger. I get notifications when a visitor lands on my website, and for new visitors who start a chat, their information is automatically saved in the CRM as a new lead, so I don't need to add anything manually. Tracking visitors helps me focus on what they're interested in, while mobile notifications ensure I never miss a chat. The automatic integration of leads' data lets me concentrate on other business aspects. The initial setup was super easy, requiring just a single line of code. Overall, Zoho SalesIQ is a valuable tool that saves me time and keeps my business available online 24/7. **What do you dislike about Zoho SalesIQ?** Sometimes the notifications arrive a little late while using the Android app. When a user lands on the website, the notifications can be delayed, but on Windows PC, I got the real-time notification. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I use Zoho SalesIQ much like a digital receptionist for my website, allowing me to monitor visitors in real time and engage in instant chats without the need for email exchanges. The chatbot steps in to respond when I am unavailable, which helps prevent the loss of potential business. Its integration with CRM is smooth, as it automatically adds new leads, saving me both time and effort. ### 2. Zobot Makes Customization and Lead Qualification Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** MANISH K. | Process Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Zoho SalesIQ?** Zobot is impressively easy to customize. We’ve been able to automate initial lead qualification and handle common FAQs, which has reduced our support volume by about 30%. It also helps ensure visitors still get answers even when our team is offline. **What do you dislike about Zoho SalesIQ?** Zobot is a powerful tool, but the setup process can feel fairly complex for non-technical users. Building more detailed conversational flows takes time to learn, and the scripting interface could be more intuitive and user-friendly for people without a coding background. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We were getting a lot of traffic to our services pages, but we didn’t have a clear way to tell which visitors were serious prospects and which were simply browsing. ### 3. Responsive Chat Solution with Powerful Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew V. | President, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Zoho SalesIQ?** I find Zoho SalesIQ to be a very responsive solution that my live customer service reps are finding helpful. The outreach is immediate, and there are expansive options to provide content to visitors. My reps try to convert leads on chat, and the easy interface enables them to get information easily to prospects. All of the Zoho products are very customizable, which allows for significant personalization of the interactions. We are planning to migrate to the extended Zoho CRM Plus product shortly, and Zoho SalesIQ integrates with that. **What do you dislike about Zoho SalesIQ?** All of the Zoho products are very customizable and it is a little overwhelming when I started. You have to set up brands for each website and each has their own settings. Plus you get to customize every aspect of the interaction so it is overwhelming at first. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ provides an easy way to connect with visitors and identify potential prospects. It's a very responsive webchat solution, helping my reps convert leads with its immediate outreach and expansive content options. ### 4. Effortless Real-Time Engagement That Drives Conversions **Rating:** 4.5/5.0 stars **Reviewed by:** Ashutosh J. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Zoho SalesIQ?** What I like most about Zoho SalesIQ is how easy it makes real-time engagement. The live chat, visitor tracking, and automation help me understand who’s on the site and start conversations at the right moment. It’s simple, fast, and boosts conversions. **What do you dislike about Zoho SalesIQ?** Sometimes Zoho SalesIQ feels a bit limited in customization, and the interface can be slightly clunky when handling multiple chats. The mobile app could also be smoother. It works well overall, but a cleaner UI and more flexibility would make it even better. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ helps me understand who’s visiting our website, what they’re looking for, and when to start a conversation. It solves the problem of missing potential leads by giving real-time insights and live chat. This makes engagement faster, improves conversions, and ensures no high-intent visitor slips away. ### 5. SalesIQ: Easy Integration, Powerful Features, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep P. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Zoho SalesIQ?** SalesIQ is super easy to use and get the analytics. This offers a large number of extremely useful features and the customer support is amazing. We use this everyday to manage our customer support chats. It was really easy to integrate to our website and implement in our work. **What do you dislike about Zoho SalesIQ?** We don't have any issues so far, will inform if we face any challenges **What problems is Zoho SalesIQ solving and how is that benefiting you?** We use SalesIQ to implement our customer support chat. The chatbot feature is really nice and helps us to take a lot of traffic through that. The software has many extremely use full features and it's really easy to manage and view the queue, do audits and get the reports ### 6. Effortless to Use with Outstanding Support and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Shiju S. | Escalation Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Zoho SalesIQ?** It is very easy to use, and the alarm sound for chat notifications is quite intense, making alerts hard to miss. Implementation is straightforward, and the customer support is superb. I use this on a daily basis, and I find its features to be quite good. It also integrates easily with my work. **What do you dislike about Zoho SalesIQ?** So far, I haven't encountered any problems with the chat option. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are using this in our organization to support customer live chat. ### 7. Great tool for Live Chat and Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Prerak J. | Associate team lead, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Zoho SalesIQ?** This tool offers real-time tracking of website visitors and includes a live chat feature, which allows me to engage with leads immediately and increase the chances of turning visitors into customers. **What do you dislike about Zoho SalesIQ?** At this point, it meets all of my needs. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I am able to chat with visitors in real time and respond to their questions before they leave my site. ### 8. Sales IQ software is a super Live Chat, Chat Bot and Online Visitor Tracking Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ridhima M. | Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Zoho SalesIQ?** It has a great function of codeless bot builder which helps you to build a bot from the scratch with various options thereby helping to sort leads as per brands, audience type too. This helps to assign leads further to the respective sales/ hr teams to take it forward. Also, it has seamless integration with Zoho CRM. This helps you to not miss the conversation post or during working hrs. instead of having an agent been online throughtout the day. It also has a great integration with Whatsapp tool. **What do you dislike about Zoho SalesIQ?** Zoho sales iq I would like to get an option to fill in the pre-requisite fields as per the modules firstly when integration is switched on between sales iq and zoho crm. In case of integration of pushing of leads allowed, then a lot of fields which are mandatory are missed and leads are still pushed to CRM . **What problems is Zoho SalesIQ solving and how is that benefiting you?** It is helping in keeping visitors engaged even post working hours and helping us with the queries to assign to our team during working hours. ### 9. Sales IQ omnichanel customer attending best solution **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel R. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2016 **What do you like best about Zoho SalesIQ?** Easy chatbot deployment,great Whatsapp, Facebook mesenger, instagram and telegram integrations. **What do you dislike about Zoho SalesIQ?** lack of voip (SIP) integration No integration with Bigin Zoho entry level crm **Recommendations to others considering Zoho SalesIQ:** Please solve the mobile browser problem, then it will be a 5 star software!!. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The chatbot reduces a lot of human interactions by providing the required information to customers, reducing the amount of necessary agents. ### 10. Complete suite of solutions for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Puneet Y. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Zoho SalesIQ?** The best thing is the zoho ecosystem that has a solution for every business need. Once you go zoho, you never say oh no! The zoho one has strong features with a great customer support that helps you in solving all issues in real time. one you use one zoho application , others can also be later inetgrated to make a complete sales + marketing suite of apps that helps keep everything in 1 ecosystem. the benefit is easier collaboration between teams, better reporting, improving sales and saving costs. One usp of zoho is that it is not expensive and so even small businesses can easily adopt it. the zoho chatbot i use for my business seamlessly intgrates with zoho crm so all leads directly go and i can also create tickets for support functions without spending extra on 3rd party tools. **What do you dislike about Zoho SalesIQ?** the multiple apps and integrations can take time getting used to for an organization so its recommended to transition slowly so all team members from across verticals can sync together and learn all the UI and functions. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Nobody likes to have businesses work with multiple vendors and zoho one with its seamless inetgrations across all its apps makes everything smooth, efficient andworks well to increase productivity and keep a track easily for all types of functions like sales, marketing, support and finance. ### 11. A good software to catch the leads in the 1st place **Rating:** 5.0/5.0 stars **Reviewed by:** Nara A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Zoho SalesIQ?** You can monitor the website traffic with details, grab the leads in the 1st place and have a live chat with them. It's a go-getter software for a go-getter salesperson. **What do you dislike about Zoho SalesIQ?** It's excellent that Zoho Sales IQ enforces a human touch rather than a bot. But I think it's just like a radar on your screen, even though there will be a notification when someone enters and exits your website. **What problems is Zoho SalesIQ solving and how is that benefiting you?** To catch the leads in the 1st place rather than waiting for them to jump on your lap. It's a go-getter software for a go-getter salesperson. If you are lazy, than this software is no use. ### 12. SalesIQ allows my team to grow our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Omar N. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about Zoho SalesIQ?** The tool is very helpful, we didnt know the amount of customers that visited our website, with SalesIQ we know can interact with the visitor of our website, this tool can help us understand what our customer is looking for. **What do you dislike about Zoho SalesIQ?** It was not very easy to use when we first configured it, now it seems way to easy. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We now know what our customers are looking for, we can easily identify the leads needs, we now the areas of our website that they visited, and it is easy to talk to them since we can talk to then in the right direction. ### 13. Feature rich solution, helped tremendously in A/B testing & improved our client's CPC substantially. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Zoho SalesIQ?** It has a lot of features that worked well for our client. visitor tracking helped tremendously in A/B testing and brought down our client's CPC substantially. They also have inbuilt VOIP capabilities which our client eventually migrated to, from their existing provider considering Zoho also offers a recording feature for their inbuilt audio call facility, and managing everything in one interface was much easier. **What do you dislike about Zoho SalesIQ?** Configuring it was a little daunting but the Zoho support team was very helpful and resolved all issues. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Our client wanted real-time feedback on what features on their website have the most visitor appeal and potential of converting, SalesIQ's visitor tracking feature worked very well in this regard. ### 14. It facilitate your work in a fast and accurate way **Rating:** 5.0/5.0 stars **Reviewed by:** Khaled M. | MENA Sales Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2023 **What do you like best about Zoho SalesIQ?** It is a great tool for tracking your leads, sales, quotes and many other features. You will get more than what you paid for. I recommend oho to be used in all sales activities. **What do you dislike about Zoho SalesIQ?** All is great about using Zoho. I'm using it in my sales procedure and never faced any problems. For me, it is a user-friendly tool. So even if you are a beginner in the sales domain, you can learn and use it easily. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It solved many problems, such as tracking a huge number of leads. Putting tasks and creating you own calendar all over the month. You can even filtrate the leads according to many features such as budget. ### 15. Zoho Sales IQ Review **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj R. | Senior Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Zoho SalesIQ?** It is the best communication product that helps me to communicate with my clients across the globe. The Live Chat helped me to connect with my older clients and build a stronger bond. **What do you dislike about Zoho SalesIQ?** It could be helpful if there is a video user manual to understand all its services to maximum benefit from it. Also, I would recommend the team work on the user interface. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It helps me with various problems. It had helped me reach the NRI clients, also my untouched clients who come from Sales IQ chat. Also the canned feature is just amazing. ### 16. Fantastic Chat software for Business Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Geetha Rani S. | Lead Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2022 **What do you like best about Zoho SalesIQ?** Zoho Sales IQ is a fantastic live and complete platform to connect with customers and solve queries through the chat. The clients are happy with the timely solutions they get, which help build rapport and business growth. **What do you dislike about Zoho SalesIQ?** Notification turns off automatically to idle, sometimes missing client queries. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It helps to connect with the customers instantly, solve their queries, and get business. I can communicate with the clients I have been untouched for a long time when they come through live chat, which helps business growth and inactive clients activated. ### 17. Intelligent Quotient - Sales IQ **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji V. | Deputy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Zoho SalesIQ?** Zoho Sales IQ is a complete platform to solve clients' queries through the chat medium. This provides the clients seamless and easy access to reach for any queries about their business relationship. **What do you dislike about Zoho SalesIQ?** The notification turns off automatically at times which ends up missing few queries. **What problems is Zoho SalesIQ solving and how is that benefiting you?** This helps clients to solve the problems on their account and also helps to leave the message to the relevant department hence the query gets recorded and acts as a perfect road map. ### 18. Chatbot Automation **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Zoho SalesIQ?** The automation part of the chatbot is great. **What do you dislike about Zoho SalesIQ?** We do not like the fact that sometimes the audio notice sometimes stop working. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Interacting with website visitors. ### 19. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik U. | Investment Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Zoho SalesIQ?** It helps to connect with our clients who are seeking support to our business which makes us more customer-centric and improves our business **What do you dislike about Zoho SalesIQ?** It will be good if we can collaborate with Zoho CRM to check the client details once we get a chat **What problems is Zoho SalesIQ solving and how is that benefiting you?** Servicing our client was more faster with Zoho sales iq ### 20. Free Chat provider for your website. **Rating:** 4.5/5.0 stars **Reviewed by:** Mustaqh Ali S. | Associate Manager - Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Zoho SalesIQ?** It is free & it allows around 5000 chats per month, what else do you need for a B2B company? **What do you dislike about Zoho SalesIQ?** Nothing much, it works well for a free tool and serves the purpose. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It is a chat tool that helps us to connect with visitors instantly and resolve their queries or convert them to leads. ### 21. New age communicator **Rating:** 5.0/5.0 stars **Reviewed by:** viren v. | dsd, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Zoho SalesIQ?** Sales IQ has been my go-to application to chat and instantly connect with my investor base. Sales IQ is intelligent communication software, easy to understand. **What do you dislike about Zoho SalesIQ?** I wish the software had the same efficiency on mobile applications, which would be easier to access. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Sales IQ helps me chat with my investor base and solve their queries instantly. ### 22. The most useful and efficient Customer Engagement Platform available in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Humayun F. | Senior Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Zoho SalesIQ?** It quickly provides a simple widget code with a few clicks once you integrate it with your website or application. You can check live website visitors' page visits so that the corresponding subject matter experts can get ready to respond when they decide to chat. It gives locations of website visitors and how long they have browsed the web pages, and if they are returning or new leads. Live chat agents can efficiently respond to visitors via the android application that notifies the agent of incoming chat queries to which they can engage or leave it to other agents. **What do you dislike about Zoho SalesIQ?** The features that are not part of the subscription plan the customer is using should be removed from the front end as they are taking up space and usually are a distraction to the users. The help to the keyboard shortcuts should prompt while using the application instead of visiting the help menu again and again. There is a distracting-looking orange notification icon that keeps appearing on the top right corner of the application. If you have downgraded your plan: this should be shifted to the sliding bar. **Recommendations to others considering Zoho SalesIQ:** If you face issues of agents not being able to respond to queries, Zoho SalesIQ is probably the best choice. The default notification is very clear and makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a remarkable feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate; hence it is advised not to always rely on it and reconfirm it from the lead. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We have integrated Zoho SalesIQ with our website to connect the website visitors to a live agent if the visitors are interested in more details of our product or would like to start using our application demo. The application is in use by the sales and customer success teams currently. However, we plan to integrate it with our cloud application so that existing customers can get live support from the technical teams for problems faced while using the application. We have also integrated Zoho SalesIQ with our demo videos website if hot lead customers want to connect with the customer success teams for unanswered queries. ### 23. User friendly app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about Zoho SalesIQ?** SalesIQ is easy to customize and to use. **What do you dislike about Zoho SalesIQ?** Everything is great, quite fast to set up and use. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Visibility of the sales, informations displayed... ### 24. boost sales and lead generation **Rating:** 4.5/5.0 stars **Reviewed by:** Dhara B. | Cyber Security Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Zoho SalesIQ?** Zoho sales IQ is one of the best solution in the entire industry to manage , create and to generate leads. It is a easy to use solution. We can easily integrate it in our work flow. It provdes breadth of data customization to take clients inputs. Zoho sales I Q is highly customizatble. We have done numerous configuration with zoho sales iq. It is not really the most priciest in the spectrum. We can also design chatbots create our own and customize it with simple steps. Sales conversion rate has certainly increased. **What do you dislike about Zoho SalesIQ?** We are not really using the customer self service feature frequently due to a lot of bugs and queries are created. There is a room for improvement in the navigation bar. sometimes the view option of user needs to be selected first and then all the leads will be seen. **Recommendations to others considering Zoho SalesIQ:** I would recommend sales iq by zoho corp to be used for any type of industry it is okay with the pricing and easy to use solution. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are using all the features for our sales process. We have seen a signigficant growth in organic and digital growth. We are using the live chat feature we provide to our clients on our official website and the quicker resolution of their queries is seen now. Due to chat bots and live chats we have seen the closing of queries increased by 40% which is quite impressive. Sales intelligence feature of sales iq is also my favorite and it can help in managing the leads and deals effectively. ### 25. SalesIQ - Great insights with industry beating potential **Rating:** 4.5/5.0 stars **Reviewed by:** Gavin P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Zoho SalesIQ?** Reliable, good amount of functionality and customisation out of the box, good support in terms of building features although a lot of the advanced customisation will require developers to configure and write script (but it cane be done!). **What do you dislike about Zoho SalesIQ?** Not much I can think of at this stage, there was a recent upgrade to the user front end interface about 6 months ago initially did not like the new interface as they moved a few things around for users but eventually, all our users got used to it. I want the ability to be able to link a deal or lead to a chat. It seems that can only happen in an automated way and that is assuming the system recognizes the user - the logic here is not fully understood. **Recommendations to others considering Zoho SalesIQ:** Spend time setting up the system and working out your strategy with SalesIQ. There are many potential service areas to be unlocked but define users' roles and rules in line with your desired outcome. If you are thinking of automation, be prepared to get developers involved in configuration. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Increase customer engagement, offer alternative support methods, allow sales users to better understand user behavior and what is interesting prospects. ### 26. So much more than just a chat plugin! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2021 **What do you like best about Zoho SalesIQ?** SalesIQ is an amazing chat plugin. It's fast and easy to use, but it does so much more! The integration with ZohoCRM gives me insight into my clients' and prospects' use of all of our websites, and it sends a weekly summary of web traffic that is much easier to use and more to-the-point than other analytics software. It's much more useful for a business owner and non-marketer who doesn't need the detail that others provide. **What do you dislike about Zoho SalesIQ?** There is nothing to dislike about the SalesIQ. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I am able to chat with my website users and am now in the process of filling out the pre-canned phrases and articles to be more efficient and type less.There are so many features to use that I am still learning after having installed it several years ago. ### 27. Great way to connect with customers and site visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Hayato H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Zoho SalesIQ?** What I love about Zoho SalesIQ is that it makes it so easy for you to connect with customers that visit your site. And because it integrates with Zoho CRM we're able to have all that data stored automatically. **What do you dislike about Zoho SalesIQ?** What I don't like about SalesIQ is that sometimes the notifications don't show up on my team member's phone. I'm not sure what to do there because we tried to resolve it, but we haven't been able to find a solution yet. **What problems is Zoho SalesIQ solving and how is that benefiting you?** With Zoho SalesIQ we have realized that we are able to connect with our clients and investors when they want to and ask any quick questions that they want immediately. ### 28. Great Web Chat and Tracking Program **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | SR VP of Operations and Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Zoho SalesIQ?** I'm able to chat with website visitors and it integrates with Zoho CRM. **What do you dislike about Zoho SalesIQ?** If I'm not online, it still rings when it could go directly to email. **What problems is Zoho SalesIQ solving and how is that benefiting you?** The ability to respond to website visitor questions in real time. ### 29. Lots of nice features and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Zoho SalesIQ?** Very easy to implement and customize. There is a lot of extra functionality, especially compared to our old live chat tool. Support has been responsive so far, as well. **What do you dislike about Zoho SalesIQ?** We need to pay per user (not a very large amount), whereas we only paid a 1-time fee for our previous live chat tool. Some customization needs to be done using Javascript, and cannot be done via the interface. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Responsive and well-functioning live chat tool that we can put on our website. Website visitors are more comfortable engaging with us now that we have a more modern live chat. ### 30. The Best Chat Solution For Your Website **Rating:** 5.0/5.0 stars **Reviewed by:** Chase W D. | Technical Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Zoho SalesIQ?** tracking customers and quoting ability... **What do you dislike about Zoho SalesIQ?** need to get alerts on my phone so that i don't miss chats **What problems is Zoho SalesIQ solving and how is that benefiting you?** selling to people that do not like to call us but rather text ### 31. Great Chat and Tracking tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Zoho SalesIQ?** Email click tracking with detailed reports pushed into my CRM are fantastic **What do you dislike about Zoho SalesIQ?** The Zobot AI chat bot needs serious improvement. It's a wicked pain to setup **Recommendations to others considering Zoho SalesIQ:** The new Answer Bot is much better than the old Zobot **What problems is Zoho SalesIQ solving and how is that benefiting you?** Marketing sourcing and understanding the way leads interact with the website ### 32. Zoho gives us a one on one customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | digital marketing leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Zoho SalesIQ?** The software has an engine that gives us a one on one customer interaction such that we can communicate one on one with a customer and negotiate. It has really boosted our sales with a bigger margin for the past period of years. It is very much available when you need it and its easy to acquire. **What do you dislike about Zoho SalesIQ?** There is absolutely nothing to dislike about the software because it is working well. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Social marketing needs with a reliable software.the software has proven very right that we can rely on it and we do. ### 33. ZOHO Sales IQ - A++++ **Rating:** 5.0/5.0 stars **Reviewed by:** Thommy S. | CMO & Head Of National Branding, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Zoho SalesIQ?** I like the ability to know how my visitors are getting to my site. And from there, how many times they've come back to visit it. It really is a unique tool to help see what is working and what is not working with Google ad words. **What do you dislike about Zoho SalesIQ?** There's not much to complain about really. It does exactly what it says it does, and then more! **What problems is Zoho SalesIQ solving and how is that benefiting you?** Our cost per client has dropped by almost 25% due to knowing which Google ad words and Google SEO campaigns are working and which Google ad words and Google SEO campaigns are not working. ### 34. Zoho SalesIQ is great for live tracking and live chatting with visitors **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ has provided invaluable insight into who is visiting our website, what specific websites they visit, and how long they spend on each site, among many other useful metrics. SalesIQ provides a wonderful live chat application, complete with a notification, tracking, and reporting system. The live chat has been very useful to us specifically, as we have been able to reach out to visitors on our website and also have visitors reach out to us with any questions while they are still engaged with our website, solutions, and various options available. This has resulted in more customers, as questions are answered live in real-time and without the visitor having to search the internet or related articles.The Reporting system also allows tracking visitors on a rolling average and can also allow for reviewing the live chat agents that you have within your company. The system also integrates very well with Zoho CRM and Zoho Desk to convert chats and visitors into Leads/Prospects/Customers and also into Technical Support tickets. **What do you dislike about Zoho SalesIQ?** Zoho SalesIQ has fit our needs greatly. I did wish that tracking of visitors was unlimited, but being a small company, the limit of 5,000 visitors tracked per user limited us to how many visitors we could track. You can purchase add-ons to track additional visitors. **What problems is Zoho SalesIQ solving and how is that benefiting you?** SalesIQ is providing a great insight into visitors of our website and also who may be most interested in each of our products, and which websites are particularly useful for visitors. ### 35. Fantastic way to generate leads from your website. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2020 **What do you like best about Zoho SalesIQ?** Its great at identifying users (and repeat users) to your website. You can even automate it to give visitors a ping when they visit a specific page on your site. It also ties in with Zoho Desk and Zoho CRM very well. It was really easy to create a process where every visitor can be automatically filed away as a ticket in Desk or a lead in CRM. **What do you dislike about Zoho SalesIQ?** The Bot (for live chat) is pretty difficult to set up. I have used other similar softwares before and they used a drag and drop interface to make it easy. Also the mobile app on Android has some bugs. Sometimes it will keep pushing the visitor alert notification even when you have already responded. **Recommendations to others considering Zoho SalesIQ:** Try out the free version first. It will give you a pretty good idea of what the paid version would be like. **What problems is Zoho SalesIQ solving and how is that benefiting you?** This allows me to interact with leads and visitors on my site that I otherwise would not be able to. ### 36. Not just monitor, convert your Visitors to Customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Sitanshu M. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Zoho SalesIQ?** Everything about the service is exemplary. From **What problems is Zoho SalesIQ solving and how is that benefiting you?** There's a complete list of things I do with ZOHO Sales IQ, and SalesIQ integrations ### 37. Love it, but wish it was a tad easier to customize **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly W. | Social Media Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Zoho SalesIQ?** I really like the live chat feature. It is a great way to engage with customers, and you can easily import any useful information right into the CRM, or convert chats to helpdesk tickets if needed. **What do you dislike about Zoho SalesIQ?** I really wish that Zobot was easier to customize. It requires HTML that I am unable to work with. It would be great if there were just little check boxes to turn on and off for automated messages and such. It's a feature we would really like to start using, but the people in our company who have the skills to get it set up are much busier with other items unfortunately. **What problems is Zoho SalesIQ solving and how is that benefiting you?** It's been great to be able to chat live with customers instead of relying on webforms that we have to sort through and oftentimes, deal with fake names and email addresses. We also really like the ability to initiate chats with people who have been on certain pages for long periods of time. ### 38. Great UI and easy to use CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Vashishtha K. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Zoho SalesIQ?** I like the easy to set up chatbot system of Zoho sales IQ. Furthermore, it is a great CRM tool. **What do you dislike about Zoho SalesIQ?** Automation is sometimes tricky for me. So, I would love to if it can be a little easy to setup. Hiring an automation is still the solution for me. **Recommendations to others considering Zoho SalesIQ:** It is a great chatbot tool not only for entry-level organizations but also for large enterprises as well. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho sales IQ works great to offer live chat support and sales help on the website in real-time. Sometime website content is not able to answer all the queries that the user have in mind, live chat solves it by responding to their questions in real time. ### 39. Live chat, the best option to meet your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ and its particular function in which we can generate a chat where you can get information from our visitors live I must say that captive my attention in the first instance, acquire information not only location but also path to the web and reference It allows us to have a broad database about where our clients come from, so this helps us expand our horizons by having clients from anywhere in the world. On the other hand it is extremely easy to use and helps us to turn this CRM data into totally practical knowledge. **What do you dislike about Zoho SalesIQ?** I can not find something that does not convince me of this program, it has paid off since it was implemented in my company improving our service to the client. **Recommendations to others considering Zoho SalesIQ:** If your goal is to increase your sales and improve customer service by offering a much more personalized experience to visitors of your own website then Zoho SalesIQ offers you the ideal tool **What problems is Zoho SalesIQ solving and how is that benefiting you?** Zoho SalesIQ helps us obtain important information from each of our clients, which allows us to improve the quality of the service we offer, since we can provide a completely personalized experience to each visitor of our website. On the other hand, it has a tool that allows us to assess or punctuate the potential of each client, which helps us to prioritize visitors that most resemble the needs of our business. ### 40. Easy to Use and Communicate with Customers via Chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Dallas Y. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Zoho SalesIQ?** With Sales IQ, your company has the ability to easily allow customers to chat in with any questions they might have. This is very helpful especially being an associate that often times has to answer the phones at the same time somebody tries to chat in. With chat, we can walk customers through the purchase process, as well as discuss which product might best fit their situation. **What do you dislike about Zoho SalesIQ?** Occasionally there is a slight delay time from the time you click the button to accept a chat to actually being able to correspond with the customer. I'm not sure whether it is an internet provider issue or an issue at the Zoho server side. But aside from this, there is not much to dislike about this app. **Recommendations to others considering Zoho SalesIQ:** We definitely recommend utilizing this for marketing purposes along with training and knowledge database to share with new employees of the company. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Our business is able to quickly and easily communicate with customers which has helped boost sales. Another benefit is that customers really enjoy the fact that they are communicating with an actual person, rather than automated generic responses. While Zoho does allow for auto communication, our company has not used this function as it doesn't work best with our business and customer service model. ### 41. Great features - Integration with CRM almost great too **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Owner/Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2019 **What do you like best about Zoho SalesIQ?** Being able to see when a visitor is online viewing my website is a powerful tool to have in engaging users in a conversation about my company's services. I also like the ability to save precomposed messages that I can quickly access when engaging with potential clients, which saves time when I don't have to type out the same thing over and over again, especially when using the SalesIQ iOS app. **What do you dislike about Zoho SalesIQ?** If I know who is viewing my website but SalesIQ doesn't, there's no way for me to assign information to that lead, or change lead information in that way. Coming from a small business where customers often call while still looking at my website, this is an opportunity lost to associate their SalesIQ information with lead info in Zoho CRM. **Recommendations to others considering Zoho SalesIQ:** If the point of your website is to drive traffic to your business and engage potential customers in a discussion about the products and services of your business, then Zoho SalesIQ is worth a shot! Being able to make the connection between all the different analytics touch-points in your business and have them work together in support of your business goals is truly powerful! You won't regret Zoho SalesIQ! **What problems is Zoho SalesIQ solving and how is that benefiting you?** Before using SalesIQ, I was not attempting to connect with website visitors while they were still on my website. I wouldn't have even dreamed of doing that and also integrating that engagement into my CRM workflow! ### 42. Essential tool for Online presence of all type of businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Improlabs P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is easy to use and essential medium for online customer service environment. It works for all most any type of businesses. It helps us to communicate with clients from cross-border regions. We can easily tract down the clients location/country which is vital for businesses like us. We can gather informtion such as email address, client details of clients who are visiting our websites. We can also track down missed clients and gather their information from Zoho SalesIQ for customer mining processes. **What do you dislike about Zoho SalesIQ?** Sometimes the live update may not provide correct number of clients in the sites and it will require reloading to make it correct. **Recommendations to others considering Zoho SalesIQ:** Compare different features of Zoho and other available tools in the market and Zoho SalesIQ will fulfill most of the requirements. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Serving clients or reaching clients to around 50 countries through Zoho SalesIQ which would be impossible by using any other communication tool or medium. ### 43. Great support - even when I wasn't a paying customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Zoho SalesIQ?** The support I've received has been terrific. Even when I was on the free product, the support guy Naveen was very helpful. And fast. He spent time getting the code right for my needs. After the trial period I had to get it all set up again because I hadn't paid on time. Again, Naveen was fantastic and spent up to an hour fixing it remotely while I watched on my screen! Great service is hard to come by and that's why I'm pleased I chose Zoho SalesIQ for my online chat needs. **What do you dislike about Zoho SalesIQ?** Nothing screams out at me. The only thing I could say is the user dashboard could be more user-friendly, just in terms of knowing where things are. Also I didn't receive a notification to get me from the free product to the premium one; had I received that, I wouldn't have had to spend the time with support again. **Recommendations to others considering Zoho SalesIQ:** Great service, lots of features, fair pricing for a good product. If you can't figure something out Support can take over your dashboard and do it for you. Would recommend to other businesses. **What problems is Zoho SalesIQ solving and how is that benefiting you?** I'm being more proactive with my customers. Hopefully this will translate into more revenue over the long term. I'm also being more strategic, because the chat widget has been set up to only appear in certain countries (due to visa regulations I can only recruit people from certain countries). So this saves me time. ### 44. Helpful insight. User-friendly chat. **Rating:** 5.0/5.0 stars **Reviewed by:** Katharine C. | Business Analyst/Marketing Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** The ability to integrate with Zoho CRM to make sure no visitors fall through the cracks is a huge benefit to our sales funnel. Our operators are our recruiters, so there's an excellent alignment between customer service and sales objectives. Besides integrating with the option to approve leads--avoiding misdirected chats and making it very easy to identify and assign missed chats--the data on visitor behavior enhances our google analytics and helps in making decisions about conversion rates by source. **What do you dislike about Zoho SalesIQ?** Reporting features could definitely be improved. Daily emails with reports include helpful data--top pages by referral source, new/returning visitors, but unfortunately (i've looked and looked!) I can't find that data available in the reporting view within Zoho SalesIQ. **Recommendations to others considering Zoho SalesIQ:** If you're using Zoho CRM, it just makes sense to use their product for chat. The data enhances our google analytics and provides meaningful insight into both the chat relationship and impact as well as visitor behavior. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We invested in Zoho SalesIQ to replace a previous chat program that was embedded on our website. This one provides seamless integration with our CRM (ZohoCRM), seamless follow-up for missed chats, the ability to embed a chat icon in an email, and more information about page performance and visitor characteristics. ### 45. Real time website activity! **Rating:** 4.5/5.0 stars **Reviewed by:** Javier S. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Zoho SalesIQ?** Sales IQ is incredible because I can see who is on our website, device, where they are from, length of time, track their activity, and even see how they got to our website. Love that it keeps track of their lead points. **What do you dislike about Zoho SalesIQ?** I do not like it when a chat comes in and the chimes blow up my headphones... :( **Recommendations to others considering Zoho SalesIQ:** Incredible tool to add onto your sales arsenal to create more leads. Great way to qualify leads by asking questions before they submit an inquiry. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are solving accessibility for new leads to ask questions. Ease of use for leads to ask questions. Very helpful to see where people visit us from. ### 46. Zoho as entire business solution ! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. **Reviewed Date:** January 31, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is a powerful tool for improving your bussiness so you will be able to biuld your own sales bot for qualified your leads, convert them, create more deals with your current customers (you can integrate your Zoho CRM easily), prioritize the visitor chat depending on where they come from and so on. Zoho SalesIQ is only one of many solutions than Zoho provide us. If you want to see all your data in one place, this is the option that you are looking for. **What do you dislike about Zoho SalesIQ?** I understand that Zoho team has many challenges every day and they are receiving feedback from partners and users as well, so I think that the should increase their support team or re-desing a help desk solution to resolve their tickets in short time. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Chats and sales missed ### 47. Awesome chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Pennie H. | Customer Services Agent, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Zoho SalesIQ?** Zoho SalesIQ is anything but difficult to utilize and fundamental mode for online client administration condition. It works for all most any sort of organizations. It causes us to speak with customers from cross-outskirt areas. We can without much of a stretch tract down the customers area/nation which is indispensable for organizations like us. We can assemble informtion, for example, email address, customer subtleties of customers who are visiting our sites. We can likewise find missed customers and assemble their data from Zoho SalesIQ for client mining forms. **What do you dislike about Zoho SalesIQ?** Now and again the live refresh may not give right number of customers in the destinations and it will require reloading to make it right. **Recommendations to others considering Zoho SalesIQ:** Analyze distinctive highlights of Zoho and other accessible devices in the market and Zoho SalesIQ will satisfy the majority of the prerequisites. **What problems is Zoho SalesIQ solving and how is that benefiting you?** Serving customers or achieving customers to around 50 nations through Zoho SalesIQ which would be unthinkable by utilizing some other specialized apparatus or medium. ### 48. The best way for interacting with website visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Lyes K. | Chef d'entreprise, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Zoho SalesIQ?** - The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support **What do you dislike about Zoho SalesIQ?** - The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small) **Recommendations to others considering Zoho SalesIQ:** Go for it, you won't be upset. Zoho is a very responsive team who will allways take care of your needs, features and support requests in the best way. **What problems is Zoho SalesIQ solving and how is that benefiting you?** This solution is helping me to buit a strong customers loyaulty by being available to help them fixing their hosting and websites issues. This also helps me to impress our prospects and to be receptive for their needs. ### 49. A fantastic way of improving businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Mahonne A. | Salesperson, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Zoho SalesIQ?** I have been using Zoho salesiq for a year or less now and it has the most quality features of sales tracking, every business needs. I give zoho products a big thumps up😉 **What do you dislike about Zoho SalesIQ?** As much as liked Zoho salesiq, i disliked one thing about it, which is their late notification of visits to site. **Recommendations to others considering Zoho SalesIQ:** I will vouch for zoho salesiq every time. **What problems is Zoho SalesIQ solving and how is that benefiting you?** i used to find it difficult to track my customers and newly visits but with the help of zoho salesiq, that was a thing not to worry any more. ### 50. It's like fishing with dynamite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Zoho SalesIQ?** What's not to like? Full tracking of individuals coming to your site, scoring to help sift the diamonds from the rough, filters to let you concentrate on high valued targets, automated scripted interactions or good old fashioned one-on-one chats. Seamless integration with the CRM, and a mobile app that actually works, and the ability to have sales, support, and any other departments you have work together to help customers. It's almost perfect. **What do you dislike about Zoho SalesIQ?** If you have gaps in coverage, the missed chat queue is not as well refined as it should be. For instance, you can't sort by the name or email to identify duplicates, and you can't see what country they came from without clicking each entry, making dividing the queue based on location difficult. **What problems is Zoho SalesIQ solving and how is that benefiting you?** We are a small company, so any missed interactions with customers is painful. Having SalesIQ lets us have instant contact and actively engage those who might not otherwise do anything more than check out our website. - [View Zoho SalesIQ pricing details and edition comparison](https://www.g2.com/products/zoho-salesiq/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A15%3A00+-0500&secure%5Bsession_id%5D=497f2ced-f6b9-43ea-8387-65b2b276b27e&secure%5Btoken%5D=751a8ba21d84ad916ddf5d466433c13e84c85e27a972b8e71f0f33457393732f&format=llm_user) ## Zoho SalesIQ Integrations - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Zoho SalesIQ Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Social Media Integration - Third-Party Integrations **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Training** - Knowledge Base - Coaching Materials **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Other - Multi-Channel Marketing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Feedback** - Review - Scorecard - Coaching Card - Leaderboard **Discovery** - Lead Management - Scoring/Ranking - Lead Context - Pipeline Management - Workflow Management - Opportunity Management - Task Management - Contact Management - Calendar Management - Email Management - Campaign Management ** Internal Use** - Customization - Lead Development - Knowledge Base - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Management** - Conversion Viability - Workflow **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Data Synchronization - Analysis - Sales Trend Analysis - Demographic/Firmographic Data - Real-Time Data **Additional Functionality** - Drag & Drop - Interaction Tracking - Customizable Fields - Multiple Scoring Models - CRM - Customer Segmentation - Predictive Analytics - Prioritization - Lead Qualification - Contact Database - Reporting & Statistics - Alerts/Notifications - Email Marketing - Lead Nurturing - Web Forms - Document Storage - Search/Filter - Prospecting Tools - Email Tracking - Sales Forecasting - Customizable Templates - Lead Generation - Sales Reports - Lead Distribution - Data Enrichment - AI Copilot - API - Real-Time Notifications - Lead Capture - Reminders - Generative AI - Forecasting - Email Templates - Activity Dashboard - Activity Tracking - Workflow Automation ## Top Zoho SalesIQ Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 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