--- title: Zoho SalesIQ Reviews meta\_title: 'Zoho SalesIQ Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 256 reviews by the users' company size, role or industry to find out how Zoho SalesIQ works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 256 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zoho SalesIQ Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Zoho SalesIQ but has limited features. Are you part of the Zoho SalesIQ team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. * * * Seller [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) Discussions [Zoho SalesIQ Community](https://www.g2.com/products/zoho-salesiq/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Zoho Corporation Show More ## Pricing Pricing provided by Zoho SalesIQ. ### FREE $0.00 3 Operator Per Month ### BASIC $7.00 1 Operator Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-salesiq/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-salesiq/competitors/alternatives) ## User Insights Average based on 256 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Zoho SalesIQ Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SuiteCRM ](https://www.g2.com/products/suitecrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Hayato H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayato H.") HH Hayato H. Owner Small-Business (50 or fewer emp.) 1/6/2022 "Great way to connect with customers and site visitors" 5/5 What do you like best about Zoho SalesIQ? What I love about Zoho SalesIQ is that it makes it so easy for you to connect with customers that visit your site. And because it integrates with Zoho CRM we're able to have all that data stored automatically. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? What I don't like about SalesIQ is that sometimes the notifications don't show up on my team member's phone. I'm not sure what to do there because we tried to resolve it, but we haven't been able to find a solution yet. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? With Zoho SalesIQ we have realized that we are able to connect with our clients and investors when they want to and ask any quick questions that they want immediately. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KG Kevin G. CEO Small-Business (50 or fewer emp.) 1/17/2022 "Great concept but the need to know deluge to program makes it more difficult to use" 4/5 What do you like best about Zoho SalesIQ? The feature we liked best was the analytic feature, knowing who is shopping and from where makes targetted sales that much easier for all of our sales agents when chatting Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? The feature we disliked the most was the fact that most of programming needed to be done with deluge making it harder as its zoho's own language. Had to hire a dev Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? The problems we were able to solve were mostly from a sales and analytic point of view. Knowing key information gave our sales agents more of an advantage when chatting Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chris G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris G.") CG Chris G. SR VP of Operations and Transformation Mid-Market (51-1000 emp.) 2/17/2022 "Great Web Chat and Tracking Program" 5/5 What do you like best about Zoho SalesIQ? I'm able to chat with website visitors and it integrates with Zoho CRM. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? If I'm not online, it still rings when it could go directly to email. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? The ability to respond to website visitor questions in real time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") CA Verified User in Automotive Small-Business (50 or fewer emp.) 11/11/2021 "Live Chat Interactions Offer Many Features But ChatBot Building Needs Significant Improvements" 2/5 What do you like best about Zoho SalesIQ? The variest of ways to interact with the website visitor during live chat, including FAQ's, voice, screen recordings, multiple brands. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? The chatflow builder lacks basic features, such as the ability to redirect to a link on a button, the ability to replace a web contact form, ability to style the conversation elements, the ability to support tel: and sms: url's in links for starters. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: May be a good choice for larger organizations wanting a live chat interface for support. The chatbot lacks a lot of features needed for SMB's in my case. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? We are trying to offer a more personalized experience on the website to ultimately drive leads to various channels, while communicating frequently asked questions. Review collected by and hosted on G2.com. Show More 11/11/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 11/11/2021 "Lots of nice features and easy to use" 4.5/5 What do you like best about Zoho SalesIQ? Very easy to implement and customize. There is a lot of extra functionality, especially compared to our old live chat tool. Support has been responsive so far, as well. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? We need to pay per user (not a very large amount), whereas we only paid a 1-time fee for our previous live chat tool. Some customization needs to be done using Javascript, and cannot be done via the interface. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? Responsive and well-functioning live chat tool that we can put on our website. Website visitors are more comfortable engaging with us now that we have a more modern live chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 11/18/2021 "Efficient, light, surprisingly full of features" 3.5/5 What do you like best about Zoho SalesIQ? The history of previous sessions of the same IP Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Sometimes, not very frequently, the connection is broken. Usually, it should be a client-side problem, but...makes you wonder Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? It covers several needs: not only keeps a very usefull live chat, but recovers and organizes a lot of sales intelligence, and the logs and sessions transcriptions help us with the sales coaching. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Manoj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manoj M.") MM Manoj M. Sr. Technical Support Small-Business (50 or fewer emp.) 5/8/2021 "Great efficient customisable chat platform" 4/5 What do you like best about Zoho SalesIQ? Zoho team customises the chat platform as per our business requirement. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Sometimes, bot wont transfer chats to agents due to which we have to answer our customers. Also it wont send chat transcript to customers automatically when chat is disconnected. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: Easy to use interface. Customizable, great efficiency Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? We accets chats from our customers 24\*7. It provides tools to view more info the incoming chat client. Can easily convert chat to ticket and easily add the lead or contact to zoho crm. Review collected by and hosted on G2.com. Show More 6/1/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Shivam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivam S.") SS Shivam S. Technical Consultant Mid-Market (51-1000 emp.) 10/6/2021 "One of the best software to provide tools and notifications for sales alert" 3.5/5 What do you like best about Zoho SalesIQ? It really helps for sales,support and marketing on the web applications to perform the process faster. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Notification alerts sometimes got delayed due to heavy load. Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? After getting the sales alert it is forwarded to the particular agent and rest the processes being executed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kamal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kamal C.") KC Kamal C. IT Purchase Associate Mid-Market (51-1000 emp.) 6/2/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Real-time track through ads" 4/5 What do you like best about Zoho SalesIQ? The price range is best and lowest compare to other software, can get in touch with customer in efficient way with resolve and support their questions and easy to implement and follow up. Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? Missing any chat can be issue for small firms, alert pop up notification should have been better updated and instant. Review collected by and hosted on G2.com. Recommendations to others considering Zoho SalesIQ: Sure in current situation definitely would recommend it to other Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? With small company we can coordinate with customers in effective way with great interface. There is free of charge plan too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chase W D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chase W D.") CD Chase W D. Technical Sales Engineer Small-Business (50 or fewer emp.) 9/1/2021 "The Best Chat Solution For Your Website" 5/5 What do you like best about Zoho SalesIQ? tracking customers and quoting ability... Review collected by and hosted on G2.com. What do you dislike about Zoho SalesIQ? need to get alerts on my phone so that i don't miss chats Review collected by and hosted on G2.com. What problems is Zoho SalesIQ solving and how is that benefiting you? selling to people that do not like to call us but rather text Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Zoho SalesIQ. ### FREE $0.00 3 Operator Per Month ### BASIC $7.00 1 Operator Per Month ### PROFESSIONAL $12.75 1 Operator Per Month [ View More Pricing Information ](https://www.g2.com/products/zoho-salesiq/pricing) Zoho SalesIQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-zoho-salesiq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-zoho-salesiq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(203) [ Compare Now ](https://www.g2.com/compare/zoho-salesiq-vs-tawk-to) ##### ##### Zoho SalesIQ Features Self-Service Experience Knowledge Base Searchable Articles Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Lead Development Knowledge Base Messenger Video Chat [ View More Features ](https://www.g2.com/products/zoho-salesiq/features) ##### Categories on G2 [Sales Coaching](https://www.g2.com/categories/sales-coaching)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Sales Coaching](https://www.g2.com/categories/sales-coaching)[Live Chat](https://www.g2.com/categories/live-chat)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Lead Scoring](https://www.g2.com/categories/lead-scoring)[Visitor Identification](https://www.g2.com/categories/visitor-identification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What's the best e-commerce fraud protection for small online stores](https://www.g2.com/discussions/what-s-the-best-e-commerce-fraud-protection-for-small-online-stores)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which programmatic job advertising platforms have the strongest analytics and campaign optimization for a talent acquisition team that wants to improve cost-per-hire over time?](https://www.g2.com/discussions/which-programmatic-job-advertising-platforms-have-the-strongest-analytics-and-campaign-optimization-for-a-talent-acquisition-team-that-wants-to-improve-cost-per-hire-over-time) [Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[What are the top platforms for virtual and hybrid event promotion?](https://www.g2.com/discussions/what-are-the-top-platforms-for-virtual-and-hybrid-event-promotion)[Pros and Cons Details](https://www.g2.com/products/zoho-salesiq/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)