Sentimiento del Usuario
¿Cómo se determinan estas?
Estas ideas, actualmente en beta, se recopilan a partir de reseñas de usuarios y se agrupan para mostrar una visión general del software.
- FreshChat is a tool that handles customer's live chats and assists in resolving customer complaints and queries.
- Reviewers like the easy user interface, the ability to handle multiple chats, the integration with other tools, the helpful customer support, and the Freddy AI feature that suggests resolutions.
- Users experienced sluggishness when handling several chats at once, found some features to be unintuitive, had difficulty training the AI, found the reports confusing, and suggested improvements to the notification system and chat interface.
