# Zoho Desk vs osTicket Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to osTicket. Users appreciate its **integrated solutions** and find it **easy to use** , making it a preferred choice for many small businesses.
- **Users say** that Zoho Desk's implementation process is notably smooth, with many highlighting its **intuitive onboarding wizard** that simplifies setup. In contrast, osTicket, while functional, has not received recent reviews to confirm its current ease of setup.
- **Reviewers mention** that Zoho Desk offers robust automation options and workflows, which are particularly valued for adapting support operations. Users have noted features like **macros** that enhance efficiency, whereas osTicket is recognized for its straightforward ticket management but lacks advanced automation capabilities.
- **According to verified reviews** , Zoho Desk provides superior support quality, with users rating it highly for responsiveness and helpfulness. In comparison, osTicket's support quality has been critiqued, with users expressing a desire for more comprehensive assistance.
- **Users highlight** that Zoho Desk's ticket creation and response experiences are streamlined, with features that facilitate quick resolutions. While osTicket is praised for its **search functionality** and ticket assignment capabilities, it does not match the overall user experience reported by Zoho Desk users.
- **G2 reviewers note** that Zoho Desk's flexibility in customization and integration with other tools makes it a strong contender for businesses looking to tailor their support processes. osTicket, while easy to use, has been described as less adaptable, with users mentioning limitations in customization options.



| | Zoho Desk | osTicket | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 7,629 | 44 | 
| **Largest Market Segment** | Small-Business (72.9% of reviews) | Small-Business (56.8% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

### osTicket

**Not enough data**

---
## Ratings Comparison
| Rating | Zoho Desk | osTicket | 
|---|---|---|
  | **Meets Requirements** | 8.7 (6137 reviews) | 8.8 (41 reviews) | 
  | **Ease of Use** | 8.5 (6218 reviews) | 8.2 (41 reviews) | 
  | **Ease of Setup** | 8.1 (5489 reviews) | 8.0 (29 reviews) | 
  | **Ease of Admin** | 8.3 (4933 reviews) | 8.3 (29 reviews) | 
  | **Quality of Support** | 8.3 (5523 reviews) | 6.9 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4461 reviews) | 8.4 (24 reviews) | 
  | **Product Direction (% positive)** | 8.9 (5854 reviews) | 8.8 (39 reviews) | 

---
## Pricing

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

### osTicket

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.1/10 | 4375 |
| **osTicket** | 7.4/10 | 33 |

#### Ticket and Case Management

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Ticket creation user experience** | 8.7 (3495 reviews) ✓ Verified | 8.6 (32 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (3390 reviews) ✓ Verified | 8.7 (32 reviews) ✓ Verified | 
| **Workflow** | 8.4 (3220 reviews) ✓ Verified | 8.0 (31 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (2971 reviews) ✓ Verified | 8.4 (29 reviews) ✓ Verified | 
| **SLA Management** | 8.2 (2697 reviews) ✓ Verified | 8.0 (24 reviews) | 
| **Attachments/Screencasts** | 8.4 (2918 reviews) ✓ Verified | 7.7 (30 reviews) | 
| **Ticket Collaboration** | 8.5 (2951 reviews) ✓ Verified | 8.3 (31 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (2533 reviews) ✓ Verified | 7.3 (17 reviews) | 

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.4 (973 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (953 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (359 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (362 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (359 reviews) | Not enough data | 

#### Communication Channels

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Customer Portal** | 8.3 (2882 reviews) ✓ Verified | 8.1 (24 reviews) ✓ Verified | 
| **Email to Case** | 8.6 (3137 reviews) ✓ Verified | 9.0 (27 reviews) | 
| **Chat/Live Support** | 8.2 (2424 reviews) ✓ Verified | 5.3 (10 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (2164 reviews) ✓ Verified | 5.3 (10 reviews) | 
| **Voice** | 7.8 (1931 reviews) ✓ Verified | 4.0 (7 reviews) | 

#### Platform

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Mobile User Support** | 8.1 (2309 reviews) ✓ Verified | 5.4 (16 reviews) | 
| **Customization ** | 8.2 (2761 reviews) ✓ Verified | 7.1 (23 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (2864 reviews) ✓ Verified | 8.8 (25 reviews) ✓ Verified | 
| **Integration** | 8.2 (2384 reviews) ✓ Verified | 6.8 (13 reviews) ✓ Verified | 
| **Reporting** | 8.3 (2856 reviews) ✓ Verified | 7.2 (26 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (2990 reviews) ✓ Verified | 7.8 (27 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 377 |
| **osTicket** | N/A | N/A |

#### Administration

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Database Management ** | 8.2 (344 reviews) | Not enough data | 
| **Data Workflows** | 8.2 (342 reviews) | Not enough data | 
| **Issue Management** | 8.4 (346 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Knowledge Base** | 8.6 (325 reviews) | Not enough data | 
| **Publishing Workflows** | 8.2 (316 reviews) | Not enough data | 
| **Analytics** | 8.2 (322 reviews) | Not enough data | 

#### Compliance

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Policies and Controls** | 8.3 (337 reviews) | Not enough data | 
| **Data Governance** | 8.3 (334 reviews) | Not enough data | 
| **Compliance** | 8.2 (336 reviews) | Not enough data | 
| **Auditing** | 8.1 (334 reviews) | Not enough data | 

#### Customer Support

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Intelligent Search** | 8.2 (311 reviews) | Not enough data | 
| **Suggestions** | 8.2 (312 reviews) | Not enough data | 
| **Decision Trees** | 8.0 (310 reviews) | Not enough data | 

#### Data Security

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Risk Data Attributes** | 8.1 (336 reviews) | Not enough data | 
| **Data Transport** | 8.1 (330 reviews) | Not enough data | 
| **Access Management** | 8.4 (335 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.4 (333 reviews) | Not enough data | 

#### Administration

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Integrations** | 8.1 (313 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.4 (315 reviews) | Not enough data | 
| **Performance and Reliability** | 8.5 (313 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Summarization** | 7.6 (248 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.9/10 | 612 |
| **osTicket** | N/A | N/A |

#### Channels

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Multi-Channel Coverage** | 8.2 (579 reviews) | Not enough data | 
| **Open Listening** | 8.0 (558 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (547 reviews) | Not enough data | 
| **Create Content** | 7.7 (556 reviews) | Not enough data | 
| **Personalization** | 8.1 (554 reviews) | Not enough data | 
| **Inbound Identification** | 8.1 (550 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.1 (533 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.5 (428 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (421 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.2/10 | 461 |
| **osTicket** | N/A | N/A |

#### Usability

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **All-Employee Access** | 8.3 (448 reviews) | Not enough data | 
| **Supporting Documents** | 8.3 (442 reviews) | Not enough data | 
| **Two-Way Communication** | 8.3 (434 reviews) | Not enough data | 

#### Reporting

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (431 reviews) | Not enough data | 
| **Trend Analysis** | 8.2 (416 reviews) | Not enough data | 
| **Performance Monitoring** | 8.3 (423 reviews) | Not enough data | 

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.7 (329 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (324 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.5/10 | 3384 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.9 (175 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (177 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Pop-up Chat** | 8.8 (719 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.7 (760 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.6 (659 reviews) | Not enough data | 
| **In-App Messaging** | 8.6 (632 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.3 (356 reviews) | Not enough data | 

####  Internal Use

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Customization ** | 8.2 (2761 reviews) ✓ Verified | 7.1 (23 reviews) ✓ Verified | 
| **Conversation Archiving** | Feature Not Available | Not enough data | 
| **Lead Development** | 8.4 (455 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (714 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.7 (693 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (707 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.0/10 | 1875 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Summarization** | 7.7 (422 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Knowledge Base** | 8.5 (1513 reviews) | Not enough data | 
| **Searchable Articles** | 8.4 (1470 reviews) | Not enough data | 
| **Community Forums** | 8.1 (1277 reviews) | Not enough data | 
| **Mobile Optimization** | 8.1 (770 reviews) | Not enough data | 
| **Personalization** | 8.2 (815 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Branding** | 8.3 (841 reviews) | Not enough data | 
| **Automation** | 8.3 (818 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.8 (731 reviews) | Not enough data | 
| **Integrations** | 8.2 (766 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (79 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (79 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (84 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (80 reviews) | Not enough data | 
| **Decision Making** | 7.8 (85 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 8.7/10 | 756 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Generation** | 8.2 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (118 reviews) | Not enough data | 

#### Process

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Mentions** | 8.7 (491 reviews) | Not enough data | 
| **Tickets** | 9.0 (638 reviews) | Not enough data | 
| **Macros** | 8.5 (490 reviews) | Not enough data | 

#### Channels

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Email** | 9.0 (627 reviews) | Not enough data | 
| **Social** | 8.5 (545 reviews) | Not enough data | 
| **Live Chat** | 8.7 (516 reviews) | Not enough data | 
| **Phone** | 8.6 (459 reviews) | Not enough data | 
| **Text** | 8.8 (485 reviews) | Not enough data | 

#### Insight

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Surveys** | 8.7 (494 reviews) | Not enough data | 
| **Reporting** | 8.9 (546 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (516 reviews) | Not enough data | 
| **Help Desk** | 9.0 (591 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.7/10 | 190 |
| **osTicket** | N/A | N/A |

#### Generative AI

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **AI Text Generation** | 7.7 (186 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (185 reviews) | Not enough data | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | 7.3/10 | 7 |
| **osTicket** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (6 reviews) | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Zoho Desk** | N/A | N/A |
| **osTicket** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Zoho Desk | osTicket | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Zoho Desk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to osTicket (1):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Zoho Desk | osTicket | 
|---|---|---|
| **Small-Business** | 72.9% | 56.8% | 
| **Mid-Market** | 23.6% | 34.1% | 
| **Enterprise** | 3.6% | 9.1% | 

### By Industry

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.4%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

#### osTicket

- **Information Technology and Services:** 22.7%
- **Education Management:** 13.6%
- **Computer Software:** 11.4%
- **Telecommunications:** 4.5%
- **Retail:** 4.5%
- **Primary/Secondary Education:** 4.5%
- **Internet:** 4.5%
- **Accounting:** 2.3%
- **Capital Markets:** 2.3%
- **Computer Games:** 2.3%
- **Other:** 27.3%

---
## Alternatives

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1536 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

### Alternatives to osTicket

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [OTRS](https://www.g2.com/products/otrs/reviews) — 4.4/5 stars (38 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Zammad](https://www.g2.com/products/zammad/reviews) — 4.5/5 stars (10 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (978 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Vision Helpdesk](https://www.g2.com/products/vision-helpdesk/reviews) — 4.6/5 stars (95 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)

---
## Top Discussions

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

### osTicket

- Title: [What is ticket support system?](https://www.g2.com/discussions/what-is-ticket-support-system) — 1 comment
  > **Top comment:** "TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/zoho-desk-vs-osticket)