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Compare Zoho Desk and osTicket 
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At a Glance
Market Segments
Small-Business (72.6% of reviews)
Small-Business (56.8% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Zoho Desk
Star Rating
(7,182)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansosTicket
Star Rating
(44)4.4 out of 5
Market Segments
Small-Business (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, with many praising its intuitive interface that keeps everything organized. Users appreciate how easy it is to track tickets and respond to customers without confusion, making it a strong choice for those who prioritize usability.
- According to verified reviews, osTicket serves as a solid entry-level option for managing customer requests. Users find it easy to assign tickets to different teams, which helps streamline their workflow, although it may lack some of the advanced features found in more robust systems like Zoho Desk.
- Users say that Zoho Desk offers excellent support, particularly during the transition from other platforms. Reviewers have highlighted the responsiveness of the support team and the ease of integration, which can be crucial for businesses looking to switch systems without disruption.
- Reviewers mention that while osTicket is user-friendly, it may not provide the same level of comprehensive support as Zoho Desk. Users have noted that the quality of support can vary, which might be a concern for businesses that require consistent assistance.
- G2 reviewers highlight that Zoho Desk's pricing is competitive, especially considering the advanced functionalities it offers. Users appreciate the value for money, particularly for small businesses looking for a feature-rich solution without breaking the bank.
- According to recent feedback, both platforms have their strengths in ticket management, but Zoho Desk's additional features, such as better automation and reporting capabilities, give it an edge for users who need more than just basic ticketing. Users have noted that Zoho Desk's automation tools significantly enhance their efficiency.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
osTicket
No pricing availableFree Trial
Zoho Desk
Free Trial is available
osTicket
No trial information availableRatings
Meets Requirements
8.7
5,710
8.8
41
Ease of Use
8.5
5,788
8.2
41
Ease of Setup
8.1
5,064
8.0
29
Ease of Admin
8.3
4,759
8.3
29
Quality of Support
8.3
5,136
6.9
27
Has the product been a good partner in doing business?
8.4
4,297
8.4
24
Product Direction (% positive)
8.9
5,474
8.8
39
Features by Category
Ticket and Case Management
8.6
3346
|
Verified
8.6
32
|
Verified
8.5
3299
|
Verified
8.7
32
|
Verified
8.3
3076
|
Verified
8.0
31
|
Verified
8.3
2917
|
Verified
8.4
29
|
Verified
8.2
2637
|
Verified
8.0
24
8.4
2907
|
Verified
7.7
30
8.5
2913
|
Verified
8.3
31
|
Verified
8.3
2504
|
Verified
7.3
17
Generative AI
7.4
960
Not enough data
7.4
949
Not enough data
Agentic AI - Help Desk
7.1
358
Not enough data
7.1
361
Not enough data
7.2
356
Not enough data
Communication Channels
8.3
2854
|
Verified
8.1
24
|
Verified
8.6
3077
|
Verified
9.0
27
8.2
2387
|
Verified
5.3
10
|
Verified
8.0
2147
|
Verified
5.3
10
7.8
1908
|
Verified
4.0
7
Platform
8.1
2285
|
Verified
5.4
16
8.2
2734
|
Verified
7.1
23
|
Verified
8.4
2832
|
Verified
8.8
25
|
Verified
8.1
2252
|
Verified
6.8
13
|
Verified
8.2
2791
|
Verified
7.2
26
|
Verified
8.4
2951
|
Verified
7.8
27
|
Verified
Administration
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Not enough data
Knowledge Management
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Not enough data
Compliance
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Not enough data
Data Security
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Not enough data
Generative AI
7.6
248
Not enough data
Channels
8.2
572
Not enough data
8.0
557
Not enough data
7.3
549
Not enough data
Design
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Not enough data
Generative AI
7.5
427
Not enough data
7.5
420
Not enough data
Usability
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Generative AI
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Not enough data
Communication
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Not enough data
Internal Use
8.2
2734
|
Verified
7.1
23
|
Verified
8.5
361
Not enough data
8.4
456
Not enough data
8.7
713
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Not enough data
Generative AI
7.7
423
Not enough data
Self-Service Experience
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Not enough data
Self-Service Platform
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Not enough data
Agentic AI - Customer Self-Service
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.8
83
Not enough data
Generative AI
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Not enough data
Process
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Not enough data
Channels
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Not enough data
Insight
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Not enough data
Generative AI
7.6
184
Not enough data
7.7
183
Not enough data
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Not enough data
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and osTicket are categorized as Help Desk
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
osTicket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Information Technology and Services
22.7%
Education Management
13.6%
Computer Software
11.4%
Telecommunications
4.5%
Retail
4.5%
Other
43.2%
Alternatives
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
What is ticket support system?
1 Comment
NO
TicketSupport is OSTicket’s Software as a Service. Where as, OSTicket is typically self-hosted. Read more
osTicket has no more discussions with answers
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