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Compare Zoho Desk and eGain Chat 
At a Glance
Market Segments
Small-Business (72.6% of reviews)
Enterprise (70.0% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Zoho Desk
Star Rating
(7,196)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing planseGain Chat
Star Rating
(10)4.0 out of 5
Market Segments
Enterprise (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about eGain ChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to eGain Chat. Users appreciate its organized interface, which simplifies ticket management and allows for quick responses to customer inquiries.
- Users say that eGain Chat stands out for its user-friendly interface and immediate response capabilities. Reviewers highlight how the alert notifications help them address customer challenges promptly, making it a valuable tool for real-time support.
- According to verified reviews, Zoho Desk's implementation process is praised for being straightforward and efficient. Users transitioning from other platforms, like Zendesk, have noted the excellent support they received during integration, which contributed to a smooth onboarding experience.
- Reviewers mention that eGain Chat offers a high level of support quality, with many users feeling that it effectively addresses their specific needs. This is reflected in feedback about its ability to provide solutions that resonate with customer challenges, enhancing the overall support experience.
- G2 reviewers highlight that while Zoho Desk is favored by small businesses for its affordability and comprehensive features, eGain Chat is more commonly used in enterprise settings. This distinction may influence which product is better suited for different organizational sizes and needs.
- Users express that Zoho Desk's pricing model is competitive, offering advanced functionalities without breaking the bank. This affordability, combined with its robust feature set, makes it an attractive option for businesses looking to optimize their customer support operations.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
eGain Chat
No pricing availableFree Trial
Zoho Desk
Free Trial is available
eGain Chat
Free Trial is available
Ratings
Meets Requirements
8.7
5,729
9.3
9
Ease of Use
8.5
5,807
9.8
9
Ease of Setup
8.1
5,083
Not enough data
Ease of Admin
8.3
4,774
Not enough data
Quality of Support
8.3
5,152
9.6
8
Has the product been a good partner in doing business?
8.4
4,310
Not enough data
Product Direction (% positive)
8.9
5,493
10.0
8
Features by Category
Ticket and Case Management
8.6
3355
|
Verified
Not enough data
8.5
3301
|
Verified
Not enough data
8.3
3081
|
Verified
Not enough data
8.3
2919
|
Verified
Not enough data
8.2
2639
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2914
|
Verified
Not enough data
8.3
2505
|
Verified
Not enough data
Generative AI
7.4
960
Not enough data
7.4
949
Not enough data
Agentic AI - Help Desk
7.1
357
Not enough data
7.1
360
Not enough data
7.2
356
Not enough data
Communication Channels
8.3
2853
|
Verified
Not enough data
8.6
3076
|
Verified
Not enough data
8.2
2387
|
Verified
Not enough data
8.0
2147
|
Verified
Not enough data
7.8
1908
|
Verified
Not enough data
Platform
8.1
2285
|
Verified
Not enough data
8.2
2738
|
Verified
Not enough data
8.4
2832
|
Verified
Not enough data
8.1
2256
|
Verified
Not enough data
8.2
2795
|
Verified
Not enough data
8.4
2952
|
Verified
Not enough data
Administration
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Not enough data
Knowledge Management
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Not enough data
Compliance
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Not enough data
Data Security
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Not enough data
Generative AI
7.6
248
Not enough data
Channels
8.2
574
Not enough data
8.0
557
Not enough data
7.3
549
Not enough data
Design
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Not enough data
Generative AI
7.5
427
Not enough data
7.5
420
Not enough data
Usability
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Generative AI
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Not enough data
Communication
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Not enough data
Internal Use
8.2
2738
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
713
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Not enough data
Generative AI
7.7
423
Not enough data
Self-Service Experience
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Not enough data
Self-Service Platform
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
762
Not enough data
Agentic AI - Customer Self-Service
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.7
82
Not enough data
Generative AI
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Not enough data
Process
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Not enough data
Channels
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Not enough data
Insight
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Not enough data
Generative AI
7.6
184
Not enough data
7.7
183
Not enough data
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and eGain Chat are categorized as Live Chat
Unique Categories
eGain Chat has no unique categories
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eGain Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Computer Networking
20.0%
Medical Devices
10.0%
Internet
10.0%
Insurance
10.0%
Consumer Services
10.0%
Other
40.0%
Alternatives
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
eGain Chat has no discussions with answers
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