Top 10 eGain Chat Alternatives & Competitors

(10)4.0 out of 5

Explore the best alternatives to eGain Chat for users who need new software features or want to try different solutions. Live Chat Software is a widely used technology, and many people are seeking easy to use, reliable software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to eGain Chat include user interface. The best overall eGain Chat alternative is Zendesk for Customer Service - AC. Other similar apps like eGain Chat are Freshdesk, Salesforce Service Cloud, Genesys Cloud CX, and Oracle Service Cloud (formerly RightNow). eGain Chat alternatives can be found in Live Chat Software but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to eGain Chat

Zendesk for Customer Service - AC
Freshdesk
Salesforce Service Cloud
Genesys Cloud CX
Oracle Service Cloud (formerly RightNow)
Five9 Intelligent Cloud Contact Center Platform
Zoho Desk
Gladly

Top 10 Alternatives to eGain Chat Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how eGain Chat stacks up to the competition, check reviews from current & previous users in industries like Computer Networking, Computer Hardware, and Internet, and find the best product for your business.

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with eGain Chat:

By Freshworks

Product Description

Categories in common with eGain Chat:

Live Chat

Salesforce Service Cloud

By Salesforce

4.4/5

(7,169)

Product Description

Categories in common with eGain Chat:

Live Chat

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Oracle Service Cloud (formerly RightNow)

By Oracle

3.9/5

(134)

Product Description

Reviewers say compared to eGain Chat, Oracle Service Cloud (formerly RightNow) is:

More expensive

Categories in common with eGain Chat:

Live Chat

Five9 Intelligent Cloud Contact Center Platform

By Five9

4.1/5

(576)

Product Description

Categories in common with eGain Chat:

By Zoho

Product Description

Categories in common with eGain Chat:

By Gladly

Product Description

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.

Reviewers say compared to eGain Chat, Gladly is:

Better at meeting requirements

Categories in common with eGain Chat:

Live Chat