1. [Home](https://www.g2.com/) 2. ... 3. [Live Chat Software](https://www.g2.com/categories/live-chat) 4. [eGain Chat Discussions](https://www.g2.com/products/egain-chat/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_53b16d5ade9efb1ac2c29e2827f80274/egain-chat.jpg "Product Avatar Image") ](/products/egain-chat/reviews) [ eGain Chat ](/products/egain-chat/reviews) (10)4.0/5 eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. Proven eGain’s chat and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels. Omnichannel Standalone solutions perpetuate silos. And silos are a big no as the consumers coming to your website are omnichannel. Read why your website needs an omnichannel website chat software (https://www.egain.com/products/chat-software/website-chat-software/). Show More * * * ### 50.0 Nps Score Already have eGain Chat? ### All eGain Chat Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # What is eGain Chat used for? ](/discussions/what-is-egain-chat-used-for) What is eGain Chat used for? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Chat+questions+and+get+answers+from+expert+users+in+our+eGain+Chat+Discussions+section.&title=eGain+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss%0aAsk+eGain+Chat+questions+and+get+answers+from+expert+users+in+our+eGain+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss%0aAsk+eGain+Chat+questions+and+get+answers+from+expert+users+in+our+eGain+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 11 years ago More Options - [ # Steps to set-up eGain social ](/discussions/steps-to-set-up-egain-social) In am new to egain support client side need steps to set-up eGain social for facebook and twitter searches. [ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) * * * \<0\>0\>Upvotes 1 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+eGain+Chat+questions+and+get+answers+from+expert+users+in+our+eGain+Chat+Discussions+section.&title=eGain+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=eGain+Chat+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=eGain+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss%0aAsk+eGain+Chat+questions+and+get+answers+from+expert+users+in+our+eGain+Chat+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=eGain+Chat+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss%0aAsk+eGain+Chat+questions+and+get+answers+from+expert+users+in+our+eGain+Chat+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/egain-chat/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/33c62430b4b4effd1832eb1170c50a0a/egain-chat.svg "Product Avatar Image") ### Have you used eGain Chat before? Answer a few questions to help the eGain Chat community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fegain-chat%2Fdiscuss%3Fsmall_ask%3Degain-chat) No ## Top Contributors in eGain Chat 1 CN Loading... ### [constintine n.](https://www.g2.com/users/a1a9aea5-274b-406a-9ce3-7d6bcb2d3129 "constintine n.") 1 pt