Compare Zendesk for Customer Service and eGain Chat 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Enterprise (70.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
No pricing available
Zendesk for Customer Service
Star Rating
(6,787)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing planseGain Chat
Star Rating
(10)4.0 out of 5
Market Segments
Enterprise (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about eGain ChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that eGain Chat excels in ease of use, with users highlighting its intuitive interface and quick response capabilities. One user mentioned, "eGain allows us to see the challenges that our customers face, and give them hope by solving them," showcasing its effectiveness in customer engagement.
- Users say that Zendesk for Customer Service shines in streamlining customer queries, making it easier to manage tickets and emails. Reviewers appreciate its centralized platform, with one noting, "it helps in responding faster and more efficiently, which improves the overall customer experience."
- According to verified reviews, eGain Chat offers a strong quality of support, with users praising its responsiveness and helpfulness. One user remarked on the "immediacy with which it allows the user to respond," indicating a robust support system that enhances user satisfaction.
- Reviewers mention that Zendesk for Customer Service has a more polished user interface, described as "cool" and "minimalist." This aesthetic appeal, combined with its functionality, contributes to a positive user experience, making it a favorite among many customers.
- G2 reviewers highlight that while eGain Chat has a smaller user base, it still meets specific needs effectively, with a high score in meeting requirements. Users appreciate its tailored solutions, which can be particularly beneficial for enterprise-level clients.
- Users express that Zendesk for Customer Service, despite its strengths, may not be as affordable as eGain Chat, with a starting price point that could be a consideration for smaller businesses. However, its extensive features and capabilities often justify the investment for mid-market companies.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
eGain Chat
No pricing availableFree Trial
Zendesk for Customer Service
Free Trial is available
eGain Chat
Free Trial is available
Ratings
Meets Requirements
8.6
5,171
9.3
9
Ease of Use
8.6
5,272
9.8
9
Ease of Setup
8.0
3,240
Not enough data
Ease of Admin
8.2
3,107
Not enough data
Quality of Support
8.4
4,900
9.6
8
Has the product been a good partner in doing business?
8.4
3,030
Not enough data
Product Direction (% positive)
8.0
4,826
10.0
8
Features by Category
Ticket and Case Management
8.8
2578
|
Verified
Not enough data
8.7
2604
|
Verified
Not enough data
8.5
2531
|
Verified
Not enough data
8.4
2365
|
Verified
Not enough data
8.2
1930
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2407
|
Verified
Not enough data
8.3
1863
|
Verified
Not enough data
Generative AI
7.6
386
Not enough data
7.6
385
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2067
|
Verified
Not enough data
8.8
2328
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1322
|
Verified
Not enough data
Platform
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1761
|
Verified
Not enough data
7.9
2364
|
Verified
Not enough data
8.0
2417
|
Verified
Not enough data
Usability
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Not enough data
Reporting
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Not enough data
Generative AI
7.3
177
Not enough data
7.2
176
Not enough data
Responses
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Not enough data
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Not enough data
8.1
30
Not enough data
Responses
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Not enough data
Platform
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.1
112
Not enough data
8.2
111
Not enough data
Conversational Platform
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Not enough data
Support Automation
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Not enough data
Automation
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Not enough data
Artificial Intelligence
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Not enough data
Self-Service Platform
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Not enough data
Channels
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Not enough data
Insight
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Not enough data
Automation
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Not enough data
Autonomy
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and eGain Chat are categorized as Live Chat
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
eGain Chat has no unique categories
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eGain Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Computer Networking
20.0%
Medical Devices
10.0%
Internet
10.0%
Insurance
10.0%
Consumer Services
10.0%
Other
40.0%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
eGain Chat has no discussions with answers
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