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At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Mid-Market (58.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial 50 Seats Per Month
Zendesk for Customer Service - AC
Star Rating
(6,664)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing planslivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a strong choice for organizations that prioritize efficient ticket management. In contrast, livepro Knowledge Management, while offering a robust knowledge base, scores lower in ticketing functionality, which may impact users who rely heavily on ticketing features.
- Reviewers mention that livepro Knowledge Management shines in its knowledge base capabilities, scoring 9.6, which is significantly higher than Zendesk's 8.6. Users appreciate the rich text editor and document upload features, which enhance the usability of the knowledge base for self-service support.
- G2 users highlight the superior quality of support provided by livepro Knowledge Management, with a score of 9.8 compared to Zendesk's 8.4. Reviewers say that the responsiveness and helpfulness of livepro's support team make a notable difference in user experience.
- Users on G2 report that livepro Knowledge Management offers better ease of use, scoring 9.6, while Zendesk Support Suite scores 8.5. Reviewers mention that the intuitive interface and streamlined setup process of livepro contribute to a more user-friendly experience.
- Reviewers mention that Zendesk Support Suite has a more comprehensive ticket collaboration feature, scoring 8.6, which is beneficial for teams that require extensive collaboration on tickets. In contrast, livepro's collaboration features are less emphasized, which may be a drawback for some users.
- Users say that livepro Knowledge Management's analytics capabilities, scoring 8.9, provide deeper insights into knowledge base performance compared to Zendesk's 7.9. Reviewers appreciate the detailed reporting features that help in understanding user engagement and content effectiveness.
Pricing
Entry-Level Pricing
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Zendesk for Customer Service - AC
Free Trial is available
livepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.6
5,120
9.6
62
Ease of Use
8.6
5,164
9.7
63
Ease of Setup
8.0
3,188
9.2
50
Ease of Admin
8.2
3,074
9.1
48
Quality of Support
8.4
4,798
9.8
60
Has the product been a good partner in doing business?
8.4
3,000
10.0
46
Product Direction (% positive)
8.0
4,773
9.8
58
Features by Category
Ticket and Case Management
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2494
|
Verified
Not enough data
8.4
2338
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1854
|
Verified
Not enough data
Generative AI
7.6
385
Not enough data
7.6
385
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1725
|
Verified
Not enough data
8.0
1429
|
Verified
Not enough data
8.0
1313
|
Verified
Not enough data
Platform
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Not enough data
Administration
Not enough data
9.4
18
Not enough data
8.9
16
Not enough data
9.3
16
Knowledge Management
Not enough data
9.7
17
Not enough data
9.7
12
Not enough data
9.2
12
Compliance
Not enough data
9.8
16
Not enough data
9.8
15
Not enough data
9.8
14
Not enough data
9.4
15
Customer Support
Not enough data
9.6
12
Not enough data
8.5
11
Not enough data
9.5
13
Data Security
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
9.8
16
Not enough data
9.4
11
Administration
Not enough data
9.5
10
Not enough data
9.6
13
Not enough data
9.9
14
Generative AI
Not enough data
9.3
5
Usability
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Not enough data
Reporting
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Not enough data
Generative AI
7.3
179
Not enough data
7.2
178
Not enough data
Guide Options
Not enough data
9.2
17
Not enough data
8.7
14
Not enough data
9.1
18
Not enough data
8.0
15
Not enough data
9.0
14
Guide Tools
Not enough data
9.3
14
Not enough data
9.3
15
Not enough data
9.1
16
Not enough data
8.9
17
Access Options
Not enough data
8.0
10
Not enough data
8.2
12
Not enough data
9.5
18
Responses
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Not enough data
Platform
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Not enough data
Autonomy - AI Agents
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Not enough data
Generative AI
7.8
32
Not enough data
8.2
31
Not enough data
Responses
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Not enough data
Platform
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.2
113
Not enough data
8.2
112
Not enough data
Conversational Platform
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Not enough data
Support Automation
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Not enough data
Automation
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Not enough data
Artificial Intelligence
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Not enough data
Communication
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1499
9.8
10
8.5
1436
9.3
9
8.0
1024
8.8
7
7.7
648
Not enough data
8.0
780
Not enough data
Self-Service Platform
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Not enough data
Channels
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Not enough data
Insight
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Not enough data
Automation
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Not enough data
Autonomy
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service - AC and livepro Knowledge Management are categorized as Customer Self-Service
Unique Categories
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
livepro Knowledge Management is categorized as Work Instructions, Contact Center Knowledge Base, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Government Administration
17.3%
Financial Services
17.3%
Insurance
16.0%
Consumer Services
7.4%
Telecommunications
4.9%
Other
37.0%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
livepro Knowledge Management has no discussions with answers
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