Compare Whatfix vs Zendesk Support

See this
comparison of Whatfix vs. Zendesk Support
based on data from user reviews. Whatfix rates 4.7/5 stars with 55 reviews. Zendesk Support rates 4.2/5 stars with 1,608 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essential
$5
/month
 
Team
$19
/month
 
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Whatfix
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
8.7
8.6
Ease of Setup
Ease of Setup
8.1
8.2
Ease of Admin
Ease of Admin
8.2
8.3
Quality of Support
Quality of Support
9.9
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
9.8
7.6
Meets Requirements
Whatfix
8.9
Zendesk Support
8.7
Ease of Use
Whatfix
8.7
Zendesk Support
8.6
Ease of Setup
Whatfix
8.1
Zendesk Support
8.2
Ease of Admin
Whatfix
8.2
Zendesk Support
8.3
Quality of Support
Whatfix
9.9
Zendesk Support
8.3
Ease of Doing Business With
Whatfix
9.3
Zendesk Support
8.4
Product Direction (% positive)
Whatfix
9.8
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Whatfix
8.9
Zendesk Support
8.6
Searchable Articles
Whatfix
8.9
Zendesk Support
8.6
Community Forums
Whatfix
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Whatfix
8.6
Zendesk Support
8.3
Interaction
Web Portals
Whatfix
9.6
Zendesk Support
8.6
Forum to Reponse
Whatfix
9.6
Zendesk Support
8.5
Tickets and Tagging
Whatfix
9.6
Zendesk Support
8.9
Live Chat
Whatfix
9.7
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
36.4%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
29.1%
16.9%
Whatfix
Small-Business
36.4%
Mid-Market
34.5%
Enterprise
29.1%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Computer Software
25.5%
Computer Software
17.2%
 
Information Technology and Services
14.5%
Information Technology and Services
14.6%
 
Internet
7.3%
Internet
9.4%
 
Consumer Goods
5.5%
Marketing and Advertising
4.7%
 
Packaging and Containers
3.6%
Retail
3.8%
 
Other
43.6%
Other
50.3%
Whatfix
Computer Software
25.5%
Information Technology and Services
14.5%
Internet
7.3%
Consumer Goods
5.5%
Packaging and Containers
3.6%
Other
43.6%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Newspapers

Occasional Whatfix popups/beacons on similar websites that were not meant to be part of the solution. This was explained to me after we saw the issues, so technically it's easy to understand, but that would be the only thing through all of what we used that...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Whatfix
Most Helpful Favorable Review
Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Most Helpful Critical Review
Administrator in Newspapers

Occasional Whatfix popups/beacons on similar websites that were not meant to be part of the solution. This was explained to me after we saw the issues, so technically it's easy to understand, but that would be the only thing through all of what we used that...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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