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At a Glance
Market Segments
Enterprise (59.6% of reviews)
Mid-Market (76.6% of reviews)
Entry-Level Pricing
No pricing available
$ < 50,000 annual customer service requests
WalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeZoom Virtual Agent
Star Rating
(215)4.5 out of 5
Market Segments
Mid-Market (76.6% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in user behavior tracking, particularly with its "Click Tracking" feature, which received a high score of 9.0, while Zoom Virtual Agent's tracking capabilities are less robust, particularly in "Eye Tracking" which scored only 6.4.
- Reviewers mention that WalkMe's "User Segmentation" feature is rated at 8.4, allowing for effective targeting of different user demographics, whereas Zoom Virtual Agent's segmentation capabilities are less impressive, with a score of 7.5.
- G2 users highlight that WalkMe's "Quality of Support" is rated at 8.8, indicating a strong support system, while Zoom Virtual Agent received a slightly higher score of 9.0, suggesting it may offer even better customer service experiences.
- Users on G2 report that WalkMe's "Self-Service Experience" is enhanced by its "Knowledge Base" feature, which scored 8.4, compared to Zoom Virtual Agent's 8.0, indicating a more comprehensive resource for users seeking assistance.
- Reviewers mention that WalkMe's "Customization" options are rated at 7.4, which some users find limiting, while Zoom Virtual Agent offers better flexibility with a score of 7.7, allowing for more tailored user experiences.
- Users say that WalkMe's "Real-Time Insights" feature scored 8.1, providing valuable analytics, but Zoom Virtual Agent's "Tracking & Reporting" capabilities are rated higher at 8.2, suggesting it may offer more detailed insights into user interactions.
Pricing
Entry-Level Pricing
WalkMe
No pricing availableZoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
WalkMe
Free Trial is available
Zoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.7
465
8.6
148
Ease of Use
8.3
473
8.7
148
Ease of Setup
8.1
382
8.5
104
Ease of Admin
8.3
360
8.6
98
Quality of Support
8.8
460
9.0
147
Has the product been a good partner in doing business?
8.9
358
9.4
100
Product Direction (% positive)
9.0
451
9.0
135
Features by Category
User Identification
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Not enough data
Tracking & Reporting
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Not enough data
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
User Analysis
7.9
286
Not enough data
8.1
320
Not enough data
User Support
8.6
310
Not enough data
7.7
250
Not enough data
8.0
258
Not enough data
Walkthrough Type
8.0
266
Not enough data
9.0
318
Not enough data
Platform Basics - Digital Adoption Platform
8.3
45
Not enough data
8.9
45
Not enough data
Analytics - Digital Adoption Platform
8.6
45
Not enough data
Functions - Digital Adoption Platform
8.8
46
Not enough data
9.2
46
Not enough data
Agentic AI - Digital Adoption Platform
7.0
32
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
10.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
7.9
34
Not enough data
7.7
34
Not enough data
8.4
34
Not enough data
8.2
29
Not enough data
Feature Not Available
Platform
Not enough data
8.3
29
Not enough data
8.0
33
Not enough data
8.4
34
Not enough data
8.2
33
Not enough data
7.2
23
Not enough data
7.8
24
Not enough data
7.3
27
Generative AI
Not enough data
9.3
10
Not enough data
9.3
10
Generative AI
7.6
98
8.7
5
Self-Service Experience
8.4
201
8.1
45
8.3
200
8.1
80
8.1
192
6.6
27
6.7
137
8.6
30
8.1
171
7.8
36
Self-Service Platform
8.3
174
8.4
44
8.2
179
8.1
42
7.1
137
7.8
44
7.6
158
7.9
36
Agentic AI - Customer Self-Service
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.6
9
Not enough data
9.3
7
Not enough data
9.2
8
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
9
Not enough data
8.1
8
Not enough data
8.8
8
Meeting Insights - AI Meeting Assistants
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
9.1
9
Accessibility - AI Meeting Assistants
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Agentic AI - AI Meeting Assistants
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
Variation Testing
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Not enough data
Reporting
8.1
23
Not enough data
8.2
24
Not enough data
Personalization
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Not enough data
Administration
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Not enough data
Categories
Categories
Shared Categories
WalkMe and Zoom Virtual Agent are categorized as Customer Self-Service
Unique Categories
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Mobile App Analytics, and Mobile App Optimization
Zoom Virtual Agent is categorized as Chatbots, AI Meeting Assistants, AI Chatbots, and AI Writing Assistant
Reviews
Reviewers' Company Size
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Computer Software
19.4%
Retail
7.0%
Internet
7.0%
Health, Wellness and Fitness
5.5%
Consumer Services
5.5%
Other
55.7%
Discussions
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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