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At a Glance
Market Segments
Small-Business (67.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$12.00 1 User Per Month
$19.00 1 user per month billed annually
Vtiger All-In-One CRM
Star Rating
(412)4.3 out of 5
Market Segments
Small-Business (67.5% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,662)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its Ticketing System, with a score of 9.0, providing a seamless ticket creation and response user experience. In contrast, Vtiger All-In-One CRM, while still strong, scores lower at 8.4 for its Customer Portal, indicating a less intuitive experience for users.
- Reviewers mention that Zendesk's Quality of Support is rated at 8.4, which is slightly lower than Vtiger's 8.6. Users on G2 appreciate Vtiger's responsive customer service, highlighting its Knowledge Base as particularly helpful for self-service support.
- G2 users note that Zendesk's Workflow capabilities are robust, scoring 8.5, allowing for efficient task management. However, Vtiger's Automation features, rated at 8.2, are seen as less comprehensive, which may hinder productivity for some users.
- Users say that Zendesk's Integrations score of 8.4 is a significant advantage, allowing for seamless connectivity with various third-party applications. In comparison, Vtiger's integrations score of 8.1 is viewed as adequate but lacking in breadth, which may limit users' options.
- Reviewers mention that Zendesk's Reporting features, rated at 8.3, provide detailed insights into performance metrics, which users find invaluable. Vtiger's reporting capabilities, while rated higher at 8.3, are perceived as less user-friendly, making it harder for users to extract actionable insights.
- Users report that Zendesk's Customization options, scoring 8.4, allow for a tailored experience that meets diverse business needs. Conversely, Vtiger's customization features, rated at 8.3, are noted to be slightly less flexible, which may restrict users looking for specific adjustments.
Pricing
Entry-Level Pricing
Vtiger All-In-One CRM
ONE GROWTH
$12.00
1 User Per Month
A CRM for small and medium-sized businesses.
- Lead and Contact Management
- Salesforce Automation - Multiple pipelines
- Internal Collaboration
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Vtiger All-In-One CRM
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
357
8.6
5,118
Ease of Use
8.2
358
8.6
5,162
Ease of Setup
7.9
213
8.0
3,186
Ease of Admin
8.2
212
8.2
3,073
Quality of Support
8.6
342
8.4
4,796
Has the product been a good partner in doing business?
8.6
204
8.4
2,999
Product Direction (% positive)
8.9
345
8.0
4,771
Features by Category
Sales Force Automation
8.7
180
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
166
|
Verified
Not enough data
7.9
170
|
Verified
Not enough data
7.1
34
Not enough data
7.8
133
|
Verified
Not enough data
7.7
144
|
Verified
Not enough data
8.2
142
|
Verified
Not enough data
8.2
131
|
Verified
Not enough data
Marketing Automation
7.7
136
|
Verified
Not enough data
7.7
131
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
7.7
96
|
Verified
Not enough data
Customer Support
8.3
127
|
Verified
Not enough data
8.1
112
|
Verified
Not enough data
8.1
123
|
Verified
Not enough data
8.1
83
Not enough data
8.0
99
|
Verified
Not enough data
Reporting & Analytics
8.1
173
|
Verified
Not enough data
8.0
181
|
Verified
Not enough data
7.8
126
|
Verified
Not enough data
Mobile & Social
7.4
84
|
Verified
Not enough data
7.1
79
|
Verified
Not enough data
6.8
119
|
Verified
Not enough data
Platform
8.4
118
|
Verified
Not enough data
8.4
116
|
Verified
Not enough data
8.7
121
|
Verified
Not enough data
8.0
78
|
Verified
Not enough data
7.4
24
|
Verified
Not enough data
7.8
101
|
Verified
Not enough data
8.5
117
|
Verified
Not enough data
7.9
95
|
Verified
Not enough data
Integration
8.0
111
|
Verified
Not enough data
7.6
68
|
Verified
Not enough data
6.8
72
|
Verified
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.4
44
|
Verified
8.8
2552
|
Verified
8.0
41
|
Verified
8.7
2567
|
Verified
8.5
48
|
Verified
8.5
2492
|
Verified
8.5
34
|
Verified
8.4
2337
|
Verified
8.2
28
|
Verified
8.2
1921
|
Verified
8.2
33
8.4
2398
|
Verified
8.5
36
|
Verified
8.6
2386
|
Verified
8.5
41
|
Verified
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
7.9
36
|
Verified
8.5
2060
|
Verified
8.3
42
|
Verified
8.8
2310
|
Verified
8.0
34
8.4
1724
|
Verified
7.8
30
|
Verified
8.0
1428
|
Verified
8.3
23
|
Verified
8.0
1313
|
Verified
Platform
7.2
31
|
Verified
7.8
1387
|
Verified
8.3
47
|
Verified
8.0
1777
|
Verified
8.5
48
|
Verified
8.3
1947
|
Verified
7.8
31
|
Verified
8.2
1739
|
Verified
8.3
52
|
Verified
7.9
2339
|
Verified
8.1
56
|
Verified
8.0
2407
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
8.3
47
|
Verified
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vtiger All-In-One CRM and Zendesk for Customer Service are categorized as Help Desk
Unique Categories
Vtiger All-In-One CRM is categorized as CRM and Insurance CRM
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Vtiger All-In-One CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.7%
Computer Software
10.6%
Marketing and Advertising
5.4%
Telecommunications
3.9%
Retail
2.8%
Other
56.5%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Whats the best way to advertise this product to my boss so that our company can switch to vtiger
2 Comments
AM
With a presentation based on the current company needs, and sharing use cases. There are several resources online to get familiar with this wonderful...Read more
Is there any development ongoing to allow prospecting lists to be imported instead of just created via filter?
2 Comments
VD
Not sureRead more
How do companies typically use PRODUCT?
2 Comments
TC
If you sell something you can add it as a product. with cost and resale price description ect. Once you add a product you can send quotes forecasts ect and...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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