1. [Home](https://www.g2.com/) 2. ... 3. [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) 4. [Usersnap Discussions](https://www.g2.com/products/usersnap/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1f75e061ce24b49a068b389736348c13/usersnap.png "Product Avatar Image") ![Reward for good Usersnap reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37399/medal.svg "Reward for good Usersnap reviews") ](/products/usersnap/reviews) [ Usersnap ](/products/usersnap/reviews) (93)4.5/5 Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment. Show More * * * ### 71.0 Nps Score Already have Usersnap? ### All Usersnap Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Usersnap used for? ](/discussions/what-is-usersnap-used-for) What is Usersnap used for? [ User Research Software ](https://www.g2.com/tags/user-research-software)[ Bug Tracking Software ](https://www.g2.com/tags/bug-tracking-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.&title=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") PR Loading... [Pato R.](https://www.g2.com/users/b4cd8cb0-95ca-41ac-931d-e9eb331d8ad3 "Pato R.") • over 6 years ago More Options - [ # Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet? ](/discussions/26252-any-way-to-integrate-this-with-salesforce-or-generate-all-the-changes-in-one-single-spreadsheet) ? [ Bug Tracking Software ](https://www.g2.com/tags/bug-tracking-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.&title=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/usersnap/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1539011502/usersnap.svg "Product Avatar Image") ### Have you used Usersnap before? Answer a few questions to help the Usersnap community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%3Fsmall_ask%3Dusersnap) No ## Top Contributors in Usersnap 1 ![James F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James F.") JF Loading... ### [James F.](https://www.g2.com/users/5ca79273-5f21-4085-bef7-96315a529bef "James F.") Digital Marketing Specialist | Marketing Infrastructure | Consultant 1 pt 2 ![Will P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will P.") WP Loading... ### [Will P.](https://www.g2.com/users/339d0b67-ad29-4262-a30c-af246e3faa22 "Will P.") Usersnap Researcher, Advocate, and Enthusiast 1 pt