1. [Home](https://www.g2.com/) 2. ... 3. [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) 4. [Usersnap Discussions](https://www.g2.com/products/usersnap/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1f75e061ce24b49a068b389736348c13/usersnap.png "Product Avatar Image") ![Reward for good Usersnap reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/36819/medal.svg "Reward for good Usersnap reviews") ](/products/usersnap/reviews) [ Usersnap ](/products/usersnap/reviews) (93)4.5/5 Usersnap turns every piece of user feedback into one connected loop for evidence-led product planning. Cross-functional product teams rely on Usersnap to gain clarity on problems and make impactful decisions, faster. Companies like Red Hat, Erste Bank, LEGO, and Harvard University partner with Usersnap to power enterprise growth and operations. Your scalable workflow: capture, connect, understand, act, and engage. Key features: 🔌 MCP Server: Query your centralized Usersnap insights in natural language, right from the AI tools your team already works in. Reference with quantitative data sources like Mixpanel, and write findings straight back to the Opportunity Board. 📡 Channels: Ingest feedback in from wherever your customer conversations already happen, with AI extraction that turns CS tickets and sales calls into structured, actionable product insights. 🧠 Sentiment Sensor: AI-powered analysis that triages and classifies feedback by topic and sentiment, surfacing trends and emerging problems as they form. Get root-cause context and actionable hypotheses so you can focus on the right solutions. 📋 Opportunity Board: Turn signals into scored, prioritized opportunities your whole team can rally around. Share with stakeholders so everyone stays aligned on what you're working on and why. 📣 Announcements & Changelog: Reach users right where they already pay attention, at scale. Engage the right segments and close the loop to build lasting trust. Show More * * * ### 71.0 Nps Score Already have Usersnap? ### All Usersnap Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Usersnap used for? ](/discussions/what-is-usersnap-used-for) What is Usersnap used for? [ User Research Software ](https://www.g2.com/tags/user-research-software)[ Bug Tracking Software ](https://www.g2.com/tags/bug-tracking-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.&title=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") PR Loading... [Pato R.](https://www.g2.com/users/b4cd8cb0-95ca-41ac-931d-e9eb331d8ad3 "Pato R.") • over 6 years ago More Options - [ # Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet? ](/discussions/26252-any-way-to-integrate-this-with-salesforce-or-generate-all-the-changes-in-one-single-spreadsheet) ? [ Bug Tracking Software ](https://www.g2.com/tags/bug-tracking-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.&title=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Usersnap+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Usersnap+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%0aAsk+Usersnap+questions+and+get+answers+from+expert+users+in+our+Usersnap+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/usersnap/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/1539011502/usersnap.svg "Product Avatar Image") ### Have you used Usersnap before? Answer a few questions to help the Usersnap community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fusersnap%2Fdiscuss%3Fsmall_ask%3Dusersnap) No ## Top Contributors in Usersnap 1 ![James F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James F.") JF Loading... ### [James F.](https://www.g2.com/users/5ca79273-5f21-4085-bef7-96315a529bef "James F.") Digital Marketing Specialist | Marketing Infrastructure | Consultant 1 pt 2 ![Will P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will P.") WP Loading... ### [Will P.](https://www.g2.com/users/339d0b67-ad29-4262-a30c-af246e3faa22 "Will P.") Usersnap Researcher, Advocate, and Enthusiast 1 pt