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At a Glance
Market Segments
Small-Business (50.9% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $99.00 Per Month
Twilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twiliorespond.io
Star Rating
(406)4.8 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API Call Speed with a score of 8.3, making it a preferred choice for developers needing quick responses. In contrast, respond.io shines in Ease of Use with a score of 9.2, indicating a more user-friendly interface for non-technical users.
- Reviewers mention that Twilio's Multi-Channel Coverage is rated at 9.3, allowing businesses to engage customers across various platforms effectively. However, respond.io outperforms in Quality of Support with a score of 9.3, suggesting that users find it easier to get help when needed.
- G2 users highlight that Twilio's Scalability is a strong point, making it suitable for growing businesses. On the other hand, users on G2 report that respond.io's Conversational Messaging feature, rated at 9.5, provides a more seamless experience for customer interactions.
- Reviewers say that Twilio's Transactional Messages feature is highly effective, scoring 9.4, which is crucial for businesses needing reliable communication. In comparison, respond.io's Bulk WhatsApp Messaging feature, rated at 9.6, is noted for its efficiency in reaching larger audiences quickly.
- Users report that Twilio's Security and Compliance features, including HIPAA and GDPR compliance, are robust, with scores of 8.5 and 8.7 respectively. However, respond.io is praised for its Support Automation capabilities, particularly in Intelligent Routing (8.9), which enhances customer service efficiency.
- Users on G2 mention that Twilio's Live Chat feature is effective but lacks some advanced functionalities. In contrast, respond.io's Personalization capabilities, rated at 9.0, allow for tailored customer interactions, which many users find beneficial for engagement.
Pricing
Entry-Level Pricing
Twilio
No pricing availablerespond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Twilio
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.8
363
9.1
219
Ease of Use
8.2
368
9.3
319
Ease of Setup
7.7
207
9.0
242
Ease of Admin
7.9
195
9.2
151
Quality of Support
7.8
329
9.2
209
Has the product been a good partner in doing business?
8.1
186
9.3
151
Product Direction (% positive)
8.3
353
9.6
215
Features by Category
Channels
Not enough data
9.3
150
Not enough data
8.9
142
Not enough data
Feature Not Available
Design
Not enough data
9.0
144
Not enough data
Feature Not Available
Not enough data
9.0
145
Not enough data
8.9
143
Not enough data
9.0
141
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
113
Functionality
8.0
107
|
Verified
Not enough data
8.3
105
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
Support
7.6
105
|
Verified
Not enough data
Feature Not Available
Not enough data
7.1
104
|
Verified
Not enough data
API Features
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
Security and Compliance
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Not enough data
Conversational Platform
Not enough data
8.9
127
Not enough data
9.1
128
Not enough data
8.8
127
Not enough data
9.0
126
Support Automation
Not enough data
8.8
125
Not enough data
8.7
126
Not enough data
8.7
125
Not enough data
8.6
126
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
105
Basic Communication - Cloud PBX
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
Advanced Features - Cloud PBX
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.0
47
Not enough data
9.2
44
Not enough data
9.3
45
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.2
46
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
44
Not enough data
9.4
45
Not enough data
8.6
43
Not enough data
9.0
44
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio and respond.io are categorized as WhatsApp Marketing
Unique Categories
Twilio is categorized as Communication Platform as a Service (CPaaS), Video Platform as a Service (VPaaS), Cloud PBX Platforms, and RCS Business Messaging
respond.io is categorized as Conversational Support and Customer Communications Management
Reviews
Reviewers' Company Size
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Marketing and Advertising
6.6%
Leisure, Travel & Tourism
6.6%
Information Technology and Services
6.6%
Computer Software
5.8%
Consumer Services
5.3%
Other
69.0%
Discussions
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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