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Compare Totango and UserGuiding 
At a Glance
Market Segments
Mid-Market (57.2% of reviews)
Small-Business (56.7% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial
Totango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansUserGuiding
Star Rating
(756)4.7 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in user onboarding, with many users highlighting its user-friendly interface and quick setup process. One user mentioned, "It's really user-friendly, so I could figure it out without loads of documentation or training," making it a strong choice for teams looking to streamline their onboarding experience.
- According to verified reviews, Totango shines in its integration capabilities, particularly with Salesforce. Users appreciate how updates in Salesforce automatically reflect in Totango, enhancing convenience and efficiency in managing customer data.
- Reviewers mention that UserGuiding offers superior support and ease of use, with a recent user stating, "I like that UserGuiding was easy to set up, and the editing is not too hard." This indicates that UserGuiding is particularly well-suited for small businesses that may not have extensive technical resources.
- Users say that Totango provides valuable insights into customer health and engagement, with one reviewer noting, "It gives clear visibility into accounts and tasks, which makes managing customers simpler." This feature is particularly beneficial for mid-market companies focused on customer success.
- G2 reviewers highlight that UserGuiding's digital adoption features significantly reduce customer support costs and improve retention. A user remarked, "With this tool, we have greatly reduced customer support related costs and increased customer retention," showcasing its effectiveness in driving business outcomes.
- According to recent feedback, Totango's dashboards are praised for their intuitiveness, allowing users to track customer engagement without juggling multiple tools. This aspect is particularly appealing for teams that prioritize streamlined workflows and comprehensive customer insights.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
Totango
No trial information availableUserGuiding
Free Trial is available
Ratings
Meets Requirements
8.3
966
8.9
664
Ease of Use
8.2
980
9.1
683
Ease of Setup
7.4
492
8.9
616
Ease of Admin
7.8
360
9.1
410
Quality of Support
8.4
814
9.5
639
Has the product been a good partner in doing business?
8.6
360
9.4
399
Product Direction (% positive)
8.7
943
9.6
666
Features by Category
Customer Information
8.2
772
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
8.4
746
|
Verified
Not enough data
7.7
639
|
Verified
Not enough data
8.5
759
|
Verified
Not enough data
8.0
697
|
Verified
Not enough data
7.3
569
|
Verified
Not enough data
Predictions
7.8
664
|
Verified
Not enough data
7.1
632
|
Verified
Not enough data
7.9
674
|
Verified
Not enough data
6.5
495
|
Verified
Not enough data
Platform
8.0
753
|
Verified
Not enough data
7.7
690
|
Verified
Not enough data
7.9
690
|
Verified
Not enough data
8.0
700
|
Verified
Not enough data
7.9
725
|
Verified
Not enough data
7.9
716
|
Verified
Not enough data
8.3
710
|
Verified
Not enough data
8.5
632
|
Verified
Not enough data
8.2
741
|
Verified
Not enough data
8.3
709
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Success
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
Not enough data
User Analysis
7.1
50
8.9
396
7.0
55
8.5
404
User Support
7.9
55
8.7
404
6.9
39
8.4
365
Feature Not Available
8.4
381
Walkthrough Type
Feature Not Available
8.6
381
6.6
41
9.1
410
Platform Basics - Digital Adoption Platform
7.1
7
8.5
97
6.4
7
8.8
100
Analytics - Digital Adoption Platform
6.2
7
8.1
97
Functions - Digital Adoption Platform
7.1
7
8.5
97
5.8
8
8.6
102
Agentic AI - Digital Adoption Platform
Not enough data
7.3
83
Data Sourcing
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Not enough data
Intelligence
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Onboarding Setup
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Not enough data
Project Tracking
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Not enough data
Customer Engagement
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
369
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
355
Self-Service Platform
Not enough data
8.8
361
Not enough data
8.4
205
Not enough data
7.1
188
Not enough data
8.3
351
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
47
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.3
46
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
Totango is categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Customer Journey Analytics, and SAP Store
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Computer Software
38.2%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.8%
Other
32.6%
Alternatives
Discussions
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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