# Totango vs UserGuiding Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserGuiding excels in user onboarding, with many users highlighting its **user-friendly interface** and quick setup process. One user mentioned, "It's really user-friendly, so I could figure it out without loads of documentation or training," making it a strong choice for teams looking to streamline their onboarding experience.
- **According to verified reviews** , Totango shines in its integration capabilities, particularly with Salesforce. Users appreciate how updates in Salesforce automatically reflect in Totango, enhancing convenience and efficiency in managing customer data.
- **Reviewers mention** that UserGuiding offers superior support and ease of use, with a recent user stating, "I like that UserGuiding was easy to set up, and the editing is not too hard." This indicates that UserGuiding is particularly well-suited for small businesses that may not have extensive technical resources.
- **Users say** that Totango provides valuable insights into customer health and engagement, with one reviewer noting, "It gives clear visibility into accounts and tasks, which makes managing customers simpler." This feature is particularly beneficial for mid-market companies focused on customer success.
- **G2 reviewers highlight** that UserGuiding's digital adoption features significantly reduce customer support costs and improve retention. A user remarked, "With this tool, we have greatly reduced customer support related costs and increased customer retention," showcasing its effectiveness in driving business outcomes.
- **According to recent feedback** , Totango's dashboards are praised for their intuitiveness, allowing users to track customer engagement without juggling multiple tools. This aspect is particularly appealing for teams that prioritize streamlined workflows and comprehensive customer insights.



| | Totango | UserGuiding | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,150 | 766 | 
| **Largest Market Segment** | Mid-Market (57.0% of reviews) | Small-Business (56.6% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Free Trial | 

---
## Top Pros & Cons

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

### UserGuiding

Pros:
- Ease of Use (177 reviews)
- Customer Support (95 reviews)

Cons:
- Limited Customization (41 reviews)
- Learning Curve (21 reviews)

---
## Ratings Comparison
| Rating | Totango | UserGuiding | 
|---|---|---|
  | **Meets Requirements** | 8.3 (970 reviews) | 8.9 (670 reviews) | 
  | **Ease of Use** | 8.2 (984 reviews) | 9.1 (690 reviews) | 
  | **Ease of Setup** | 7.4 (494 reviews) | 8.9 (624 reviews) | 
  | **Ease of Admin** | 7.8 (362 reviews) | 9.1 (410 reviews) | 
  | **Quality of Support** | 8.4 (816 reviews) | 9.5 (645 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (361 reviews) | 9.4 (399 reviews) | 
  | **Product Direction (% positive)** | 8.7 (946 reviews) | 9.6 (671 reviews) | 

---
## Pricing

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

### UserGuiding

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Description: 14-day free trial, no credit-card needed!

Key Features:
- All Professional Plan Features are included in the Free Trial

[Browse all 4 editions](https://www.g2.com/products/userguiding/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.9/10 | 822 |
| **UserGuiding** | N/A | N/A |

#### Customer Information

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Customer Health Scores** | 8.2 (775 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.4 (753 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (748 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 7.7 (639 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.5 (759 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.0 (697 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 7.3 (569 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Churn Risk** | 7.8 (667 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.1 (634 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 7.9 (674 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.6 (495 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Reporting & Dashboards** | 8.0 (756 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.7 (692 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.9 (690 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.0 (701 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 7.9 (726 reviews) ✓ Verified | Not enough data | 
| **Customization** | 7.9 (717 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.3 (710 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.5 (632 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.2 (742 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.3 (710 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Totango | UserGuiding | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (53 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (52 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (51 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (51 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (52 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 6.8/10 | 63 |
| **UserGuiding** | 8.5/10 | 446 |

#### User Analysis

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Survey Implementation** | 7.1 (50 reviews) | 9.0 (402 reviews) | 
| **Data Analysis** | 7.0 (55 reviews) | 8.5 (406 reviews) | 

#### User Support

| Feature | Totango | UserGuiding | 
|---|---|---|
| **User Segmentation** | 7.9 (55 reviews) | 8.7 (406 reviews) | 
| **Multi-Language Support** | 6.9 (39 reviews) | 8.4 (367 reviews) | 
| **Behavior-responsive Messaging** | Feature Not Available | 8.4 (383 reviews) | 

#### Walkthrough Type

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Audio-visual Walkthroughs** | Feature Not Available | 8.6 (383 reviews) | 
| **Text Bubble Walkthroughs** | 6.6 (41 reviews) | 9.1 (411 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Integration** | 7.1 (7 reviews) | 8.5 (99 reviews) | 
| **Communications** | 6.4 (7 reviews) | 8.9 (109 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Analytics** | 6.2 (7 reviews) | 8.1 (99 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Customer self-service** | 7.1 (7 reviews) | 8.6 (100 reviews) | 
| **In-app guidance** | 5.8 (8 reviews) | 8.6 (107 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.4 (85 reviews) | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.6/10 | 224 |
| **UserGuiding** | N/A | N/A |

#### Data Sourcing

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Data Enrichment** | 8.1 (178 reviews) ✓ Verified | Not enough data | 
| **Expandability** | 8.1 (178 reviews) ✓ Verified | Not enough data | 
| **Content Marketing** | 7.1 (110 reviews) | Not enough data | 
| **Multiple Devices** | 7.6 (113 reviews) | Not enough data | 

#### Intelligence

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Marketing Metrics** | Feature Not Available | Not enough data | 
| **Predictive Modeling** | 7.2 (157 reviews) ✓ Verified | Not enough data | 
| **Recommendation Engine** | Feature Not Available | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.7/10 | 92 |
| **UserGuiding** | N/A | N/A |

#### Sales Team

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Flexible Sales Process** | 7.4 (68 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.6 (74 reviews) | Not enough data | 

#### Intelligence

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Opportunity Identification** | 7.3 (72 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (66 reviews) | Not enough data | 
| **Smart Content** | 6.8 (62 reviews) | Not enough data | 

#### Mapping

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Multiple Org Charts** | Feature Not Available | Not enough data | 
| **Stakeholder Roles** | Feature Not Available | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (7 reviews) | Not enough data | 
| **Decision Making** | 7.9 (8 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.7/10 | 192 |
| **UserGuiding** | N/A | N/A |

#### Platform Basics

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Templates** | 8.0 (143 reviews) | Not enough data | 
| **Exporting** | 7.7 (146 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.2 (139 reviews) | Not enough data | 
| **Multiple Personas** | Feature Not Available | Not enough data | 
| **Data Analytics ** | 7.6 (132 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (18 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 8.1/10 | 270 |
| **UserGuiding** | N/A | N/A |

#### Platform Basics

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Dynamic Segmentation** | 8.4 (228 reviews) ✓ Verified | Not enough data | 
| **Journey Optimization** | 8.2 (227 reviews) ✓ Verified | Not enough data | 

#### Platform Data

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Journey Reporting** | 8.0 (221 reviews) ✓ Verified | Not enough data | 
| **Trends Reporting** | 7.9 (222 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (242 reviews) ✓ Verified | Not enough data | 
| **Advanced Data Filtering** | 8.2 (227 reviews) ✓ Verified | Not enough data | 

#### Platform Additional Functionality

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Journey Mapping** | 8.2 (219 reviews) ✓ Verified | Not enough data | 
| **Integrations** | 7.9 (227 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts** | 8.1 (199 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (15 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.8/10 | 126 |
| **UserGuiding** | N/A | N/A |

#### Analytics

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.1 (101 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.2 (95 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Feature Not Available | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### Customization

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Stakeholder Management** | 8.0 (90 reviews) | Not enough data | 
| **Multilanguage Support** | Feature Not Available | Not enough data | 
| **Multiple Branding Support** | 7.6 (76 reviews) | Not enough data | 
| **Vertical-specific Solutions** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Totango | UserGuiding | 
|---|---|---|
| **AI Text Generation** | 6.4 (51 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (52 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (8 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 8.1/10 | 243 |
| **UserGuiding** | N/A | N/A |

#### Onboarding Setup

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Workflows** | 8.2 (221 reviews) | Not enough data | 
| **Templates** | 7.9 (212 reviews) | Not enough data | 
| **Checklists** | 8.0 (202 reviews) | Not enough data | 

#### Project Tracking

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Monitoring** | 8.2 (199 reviews) | Not enough data | 
| **Resources** | Feature Not Available | Not enough data | 
| **Content** | 8.0 (195 reviews) | Not enough data | 
| **Tasks** | 8.4 (212 reviews) | Not enough data | 
| **Optimization** | 8.0 (193 reviews) | Not enough data | 

#### Customer Engagement

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Portal** | 7.9 (188 reviews) | Not enough data | 
| **Engagement** | 8.0 (204 reviews) | Not enough data | 
| **Branding** | 7.7 (199 reviews) | Not enough data | 
| **Visibility** | 8.3 (198 reviews) | Not enough data | 
| **Collaboration** | Feature Not Available | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **UserGuiding** | 7.8/10 | 381 |

#### Generative AI

| Feature | Totango | UserGuiding | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.8 (137 reviews) | 

#### Self-Service Experience

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (372 reviews) | 
| **Searchable Articles** | Not enough data | 8.8 (367 reviews) | 
| **Community Forums** | Not enough data | 7.6 (339 reviews) | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.6 (356 reviews) | 

#### Self-Service Platform

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Branding** | Not enough data | 8.8 (364 reviews) | 
| **Automation** | Not enough data | 8.5 (207 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.2 (189 reviews) | 
| **Integrations** | Not enough data | 8.3 (351 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (49 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (48 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (46 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (47 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (47 reviews) | 
| **Decision Making** | Not enough data | 7.4 (47 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **UserGuiding** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Totango | UserGuiding | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Totango (8):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to UserGuiding (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Totango | UserGuiding | 
|---|---|---|
| **Small-Business** | 22.3% | 56.6% | 
| **Mid-Market** | 57.0% | 37.0% | 
| **Enterprise** | 20.7% | 6.4% | 

### By Industry

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

#### UserGuiding

- **Computer Software:** 38.1%
- **Information Technology and Services:** 16.7%
- **Marketing and Advertising:** 4.9%
- **Accounting:** 3.8%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Human Resources:** 1.5%
- **Hospital & Health Care:** 1.5%
- **Legal Services:** 1.4%
- **Construction:** 1.4%
- **Other:** 23.9%

---
## Alternatives

### Alternatives to Totango

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (504 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1600 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (931 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1739 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (701 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (566 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1796 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1384 reviews)

### Alternatives to UserGuiding

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (545 reviews)
- [Userflow](https://www.g2.com/products/userflow/reviews) — 4.8/5 stars (115 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (567 reviews)
- [Product Fruits](https://www.g2.com/products/product-fruits/reviews) — 4.7/5 stars (234 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1796 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (994 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (357 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)

---
## Top Discussions

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

### UserGuiding

- Title: [RTL support](https://www.g2.com/discussions/34724-rtl-support) — 2 comments, 1 upvote
  > **Top comment:** "Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:..."
- Title: [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) — 1 comment
  > **Top comment:** "User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education."
- Title: [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) — 1 comment, 1 upvote
  > **Top comment:** "For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/totango-vs-userguiding)