# Thryv vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Thryv excels in its **automation** and **user interface** , making it a favorite for small businesses looking to streamline their operations. Users appreciate how it simplifies managing customers, appointments, and payments all in one place, which saves time and enhances organization.
- **Users say** that Zoho CRM Plus stands out for its **integration capabilities** and **workflow management**. Reviewers highlight its effectiveness in tracking orders and providing a clear lead flow, which helps maintain a smooth operation across sales and support teams.
- **According to verified reviews** , Thryv's **ease of navigation** is a significant advantage, with users noting that it reduces the need for manual input and enhances deliverability in sales campaigns. This feature is particularly beneficial for those who prioritize efficiency in their daily tasks.
- **Reviewers mention** that while Zoho CRM Plus offers a robust set of features, some users find it slightly more complex to set up compared to Thryv. However, once established, its seamless functionality and user-friendly design make it a powerful tool for managing customer relationships.
- **G2 reviewers highlight** that both products receive high marks for **quality of support** , but Zoho CRM Plus has a slight edge in overall user satisfaction, as indicated by its higher G2 Score. Users appreciate the responsive support that helps them navigate any challenges they encounter.
- **Users report** that Thryv is particularly well-suited for small businesses, with a significant majority of its reviews coming from this segment. This focus allows it to cater specifically to the needs of smaller operations, while Zoho CRM Plus appeals to a broader audience, offering more extensive features that may benefit larger organizations.



| | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,011 | 129 | 
| **Largest Market Segment** | Small-Business (90.3% of reviews) | Small-Business (56.7% of reviews) | 
| **Entry Level Price** | Starting at $255.00 Per Month | $57.00 Per Month | 

---
## Top Pros & Cons

### Thryv

Pros:
- Ease of Use (109 reviews)
- Automation (95 reviews)

Cons:
- Missing Features (60 reviews)
- Learning Curve (50 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | Thryv | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 8.4 (1564 reviews) | 8.8 (96 reviews) | 
  | **Ease of Use** | 7.5 (1587 reviews) | 8.6 (98 reviews) | 
  | **Ease of Setup** | 7.2 (940 reviews) | 8.4 (78 reviews) | 
  | **Ease of Admin** | 7.9 (909 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 8.5 (1545 reviews) | 8.6 (88 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (904 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 7.9 (1526 reviews) | 9.2 (90 reviews) | 

---
## Pricing

### Thryv

#### Entry-Level Pricing

Plan: Thryv Marketing Center

Price: Starting at $255.00 Per Month

Description: For local marketing and ads.

Key Features:
- Social Media Management
- Enhanced Local Listings
- Online Review Management

[Browse all 2 editions](https://www.g2.com/products/thryv/pricing)

#### Free Trial

No

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.9/10 | 585 |
| **Zoho CRM Plus** | 8.2/10 | 80 |

#### Sales Force Automation

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 8.5 (457 reviews) ✓ Verified | 8.8 (61 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (406 reviews) ✓ Verified | 8.4 (55 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.1 (432 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.2 (257 reviews) | 8.1 (45 reviews) ✓ Verified | 
| **Desktop Integration** | 8.1 (390 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.8 (334 reviews) ✓ Verified | 8.4 (47 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.6 (316 reviews) ✓ Verified | 8.0 (48 reviews) ✓ Verified | 
| **Customer Contract Management** | 7.7 (341 reviews) | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 8.7 (462 reviews) ✓ Verified | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | 8.7 (449 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 8.4 (442 reviews) ✓ Verified | 8.6 (55 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.7 (356 reviews) ✓ Verified | 8.3 (47 reviews) ✓ Verified | 

#### Customer Support

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | 7.7 (350 reviews) | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.0 (385 reviews) ✓ Verified | 8.1 (53 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (395 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Call Center Features** | 7.5 (340 reviews) | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 7.8 (342 reviews) | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 7.9 (412 reviews) ✓ Verified | 8.7 (63 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (457 reviews) ✓ Verified | 8.6 (61 reviews) ✓ Verified | 
| **Forecasting** | 7.2 (323 reviews) | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | 7.8 (180 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | 8.1 (199 reviews) ✓ Verified | 8.2 (50 reviews) ✓ Verified | 
| **Mobile User Support** | 7.6 (339 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Platform

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Customization** | 8.1 (316 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **Workflow Capability** | 8.3 (301 reviews) | 8.6 (42 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.5 (329 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | 7.5 (228 reviews) | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.6 (244 reviews) | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.7 (274 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (339 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 7.5 (265 reviews) | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (313 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (302 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (274 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 6.6 (110 reviews) | 8.2 (28 reviews) | 

#### Agentic AI - CRM

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (15 reviews) | 
| **Decision Making** | Not enough data | 8.4 (16 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.8/10 | 682 |
| **Zoho CRM Plus** | N/A | N/A |

#### Email Marketing

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Building and Personalizing Emails** | 8.4 (575 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.5 (562 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (548 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 8.6 (549 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Landing Pages and Forms** | 7.9 (516 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 7.9 (463 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 7.2 (365 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 7.6 (481 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.6 (379 reviews) | Not enough data | 

#### Lead Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Marketing Lead Database** | 8.3 (492 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.1 (471 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 8.4 (479 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.9 (403 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 8.4 (479 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.7 (411 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 8.3 (477 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 8.3 (480 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Program Management** | 8.2 (456 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.1 (409 reviews) | Not enough data | 
| **Calendaring** | 7.9 (374 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 7.2 (324 reviews) | Not enough data | 

#### Social

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Social Listening** | 7.1 (309 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 7.6 (346 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 7.6 (339 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 7.4 (332 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 7.3 (319 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Basic Reporting** | 8.0 (518 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 7.5 (405 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 7.3 (372 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 7.5 (363 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 6.9 (330 reviews) | Not enough data | 

#### Platform

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Customization ** | 7.9 (386 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.0 (351 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.2 (378 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.3 (262 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.5 (266 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.2 (375 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 7.4 (295 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (369 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.8 (343 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.8 (339 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Generation

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.1/10 | 116 |
| **Zoho CRM Plus** | N/A | N/A |

#### Templates

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Text and Themes** | 7.6 (104 reviews) | Not enough data | 
| **Stock Images** | 6.4 (87 reviews) | Not enough data | 
| **Proofing** | 6.8 (87 reviews) | Not enough data | 
| **Mobile Responsive** | 7.4 (95 reviews) | Not enough data | 

#### Edit

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Pre-Made** | 7.4 (93 reviews) | Not enough data | 
| **Build** | 7.9 (102 reviews) | Not enough data | 
| **HTML** | 7.5 (88 reviews) | Not enough data | 

#### Logistics

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Analytics** | 7.3 (96 reviews) | Not enough data | 
| **Issues** | 7.1 (92 reviews) | Not enough data | 
| **Integrations** | 7.6 (93 reviews) | Not enough data | 
| **Shareable Link** | 7.7 (90 reviews) | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 5.5 (48 reviews) | Not enough data | 
| **AI Text Summarization** | 5.5 (48 reviews) | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.6/10 | 139 |
| **Zoho CRM Plus** | N/A | N/A |

#### Listing Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Network Directory** | 8.7 (111 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.5 (98 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.4 (99 reviews) ✓ Verified | Not enough data | 
| **Optimization** | 8.7 (109 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Real-Time Updates** | 8.7 (117 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.7 (120 reviews) ✓ Verified | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.8/10 | 80 |
| **Zoho CRM Plus** | N/A | N/A |

#### Payment Processing

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Encryption** | 8.9 (55 reviews) | Not enough data | 
| **Credit Card Processing** | 9.2 (64 reviews) | Not enough data | 
| **Mobile Payments** | 9.3 (60 reviews) | Not enough data | 
| **Digital Wallet Integration** | 8.8 (53 reviews) | Not enough data | 

#### Administration

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Reporting & Analytics** | 8.9 (55 reviews) | Not enough data | 
| **E-commerce Integration** | 8.8 (46 reviews) | Not enough data | 
| **Processing Fees** | 8.1 (61 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 8.5 (50 reviews) | Not enough data | 
| **Levels 1 & 2** | Feature Not Available | Not enough data | 
| **Level 3** | Feature Not Available | Not enough data | 

#### Payment Options

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Multi-Currency** | 8.5 (45 reviews) | Not enough data | 
| **Online payment portal** | 9.4 (63 reviews) | Not enough data | 

#### Security

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **POS Verification** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Accounting integration** | 8.5 (50 reviews) | Not enough data | 
| **E-commerce Integration** | 8.6 (44 reviews) | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.6/10 | 203 |
| **Zoho CRM Plus** | N/A | N/A |

#### Content & Collaboration

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Content Calendar** | 8.9 (141 reviews) | Not enough data | 
| **Content Library** | 8.3 (140 reviews) | Not enough data | 
| **Shared Inbox** | 8.3 (124 reviews) | Not enough data | 
| **Approval Workflows** | 8.0 (116 reviews) | Not enough data | 
| **Users and Permissions** | 8.4 (127 reviews) | Not enough data | 
| **Content Creation** | 8.7 (110 reviews) | Not enough data | 

#### Social Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Social Analytics** | 8.8 (160 reviews) | Not enough data | 
| **Social Publishing** | 9.0 (173 reviews) | Not enough data | 
| **Campaign Optimization** | 8.8 (166 reviews) | Not enough data | 
| **Social Engagement** | 8.9 (165 reviews) | Not enough data | 
| **Social Ads** | Feature Not Available | Not enough data | 
| **Campaign Planning** | 8.5 (110 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.6 (52 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.3/10 | 72 |
| **Zoho CRM Plus** | N/A | N/A |

#### Page Customization

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Drag and Drop** | 8.0 (63 reviews) | Not enough data | 
| **Templates** | 7.7 (67 reviews) | Not enough data | 
| **Advanced Customization** | 7.3 (61 reviews) | Not enough data | 
| **Content Library** | 7.4 (61 reviews) | Not enough data | 

#### Page Optimization

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **A/B Testing** | 7.1 (45 reviews) | Not enough data | 
| **Mobile Responsive** | 7.4 (58 reviews) | Not enough data | 
| **Web Analytics** | 6.8 (47 reviews) | Not enough data | 
| **SEO** | 6.1 (43 reviews) | Not enough data | 

#### Integrations

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **E-Commerce Integration** | 7.2 (55 reviews) | Not enough data | 
| **Email Marketing Integration** | 8.4 (61 reviews) | Not enough data | 
| **Domain Integration** | 7.6 (54 reviews) | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 6.6 (18 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.7/10 | 112 |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Monitoring

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Features** | 8.2 (98 reviews) | Not enough data | 
| **Performance** | 8.0 (93 reviews) | Not enough data | 
| **Identification** | 7.1 (81 reviews) | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Capture

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Mobile** | 7.4 (84 reviews) | Not enough data | 
| **Websites** | 7.9 (90 reviews) | Not enough data | 
| **Social Media** | 6.4 (70 reviews) | Not enough data | 
| **Data** | 7.4 (85 reviews) | Not enough data | 

#### Analytics

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Export/Import** | 8.2 (90 reviews) | Not enough data | 
| **Reporting** | 7.7 (93 reviews) | Not enough data | 

#### Customization

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Forms** | 7.7 (97 reviews) | Not enough data | 
| **Personalization** | 8.1 (94 reviews) | Not enough data | 
| **Templates** | 7.9 (94 reviews) | Not enough data | 
| **Integration** | 7.8 (88 reviews) | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.4/10 | 86 |
| **Zoho CRM Plus** | N/A | N/A |

#### Notifications

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Confirmations & Reminders** | 8.9 (79 reviews) | Not enough data | 
| **Appointment Follow-Up** | 8.9 (79 reviews) | Not enough data | 
| **Scheduling Notifications** | 9.0 (77 reviews) | Not enough data | 

#### Settings

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Time Zone Detection** | 8.6 (71 reviews) | Not enough data | 
| **Availability Settings** | 8.9 (78 reviews) | Not enough data | 
| **Blocked Time Settings** | 8.9 (79 reviews) | Not enough data | 

#### Personalization

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Branding** | 8.9 (75 reviews) | Not enough data | 
| **Links** | 8.9 (74 reviews) | Not enough data | 

#### Integrations

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Multi- Calendar Integration** | 8.6 (68 reviews) | Not enough data | 
| **Website Integration** | 9.1 (74 reviews) | Not enough data | 
| **Payment Acceptance** | 8.7 (74 reviews) | Not enough data | 
| **Video Conferencing** | 8.1 (61 reviews) | Not enough data | 
| **Communication** | 8.6 (74 reviews) | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 7.5 (36 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (31 reviews) | Not enough data | 
| **AI Text-to-Image** | 7.4 (30 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (30 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.3 (30 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 7.2/10 | 29 |
| **Zoho CRM Plus** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Lead Opportunity** | 7.5 (27 reviews) | Not enough data | 
| **Lead Assignment** | 7.5 (26 reviews) | Not enough data | 
| **Pipeline Acceleration** | 7.2 (26 reviews) | Not enough data | 

#### Discovery

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Lead Management** | 7.6 (27 reviews) | Not enough data | 
| **Scoring/Ranking** | 7.1 (26 reviews) | Not enough data | 
| **Lead Context** | 6.9 (21 reviews) | Not enough data | 

#### Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Conversion Viability** | 6.8 (21 reviews) | Not enough data | 
| **Workflow** | 7.6 (22 reviews) | Not enough data | 

#### Platform

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Data Synchronization** | 6.9 (22 reviews) | Not enough data | 
| **Analysis** | 6.9 (25 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (6 reviews) | 

#### Incentives

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Badges** | Not enough data | 8.3 (6 reviews) | 
| **Triggers** | Not enough data | 8.6 (6 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (6 reviews) | 
| **Leaderboards** | Not enough data | 8.9 (6 reviews) | 

#### Personalization

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | Not enough data | 8.6 (6 reviews) | 
| **Custom Reports** | Not enough data | 8.9 (6 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 
| **Goal Setting** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (6 reviews) | 
| **Employee Structure** | Not enough data | 7.8 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.5 (6 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | 8.4/10 | 175 |
| **Zoho CRM Plus** | N/A | N/A |

#### Consumer Intelligence

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Customer Feedback** | 8.6 (136 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.4 (136 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | 8.2 (132 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 7.8 (110 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 8.8 (147 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Social Networks Monitoring** | 8.9 (152 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.8 (153 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.6 (142 reviews) | Not enough data | 

#### In-House Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 7.2 (41 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Thryv** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform

| Feature | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Thryv (10):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)

**Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | Thryv | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 90.3% | 56.7% | 
| **Mid-Market** | 8.3% | 37.5% | 
| **Enterprise** | 1.3% | 5.8% | 

### By Industry

#### Thryv

- **Marketing and Advertising:** 13.7%
- **Health, Wellness and Fitness:** 6.9%
- **Professional Training & Coaching:** 5.7%
- **Real Estate:** 5.1%
- **Construction:** 5.0%
- **Consumer Services:** 3.9%
- **Information Technology and Services:** 3.6%
- **Financial Services:** 3.6%
- **Management Consulting:** 3.4%
- **Computer Software:** 2.8%
- **Other:** 46.3%

#### Zoho CRM Plus

- **Information Technology and Services:** 21.5%
- **Computer Software:** 12.1%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.7%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.5%

---
## Alternatives

### Alternatives to Thryv

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (532 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14843 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (646 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [vcita](https://www.g2.com/products/vcita/reviews) — 4.5/5 stars (81 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25844 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2938 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13860 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25844 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14843 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3085 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (532 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1239 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1620 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)

---
## Top Discussions

### Thryv

- Title: [Is KEAP an Infusionsoft?](https://www.g2.com/discussions/is-keap-an-infusionsoft) — 4 comments
  > **Top comment:** "Keap is an Infusionsoft product."
- Title: [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) — 3 comments
  > **Top comment:** "We use it to manage our contacts, collect leads, send email broadcasts, and automate marketing processes and connect disparate systems like ClickFunnels and..."
- Title: [What is Thryv software?](https://www.g2.com/discussions/what-is-thryv-software) — 3 comments
  > **Top comment:** "A software solution to help you run your ENTIRE business! Get your life back from the chaos that is un-organization!"
- Title: [What else should I be using to fully benefit from the platform?](https://www.g2.com/discussions/24182-what-else-should-i-be-using-to-fully-benefit-from-the-platform) — 3 comments, 1 upvote
  > **Top comment:** "Try the pipeline feature! That can help you see where your leads are in their buying process, and you can attach automation to each stage. They also just..."
- Title: [How much does Thryv software cost?](https://www.g2.com/discussions/how-much-does-thryv-software-cost) — 2 comments
  > **Top comment:** "$2400/year is the cheapest"

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/thryv-vs-zoho-crm-plus-2018-12-06)