Compare Teamwork Desk and Zoho Desk
See this
side-by-side comparison of Teamwork Desk vs. Zoho Desk
based on preference data from user reviews. Teamwork Desk rates 4.4/5 stars with 52 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Teamwork Desk |  Zoho Desk Optimized for quick response | |
| Star Rating | Teamwork Desk | Zoho Desk |
| Market Segments | Teamwork Desk Small-Business (75.0% of reviews) | Zoho Desk Small-Business (70.6% of reviews) |
| Entry Level Price | Teamwork Desk $7 per agent, per month (billed annually) | Zoho Desk $0 for 3 agents |
Teamwork Desk vs Zoho Desk
When assessing the two solutions, reviewers found Teamwork Desk easier to use, set up, and administer. Reviewers also preferred doing business with Teamwork Desk overall.
- Reviewers felt that Teamwork Desk meets the needs of their business better than Zoho Desk.
- When comparing quality of ongoing product support, reviewers felt that Teamwork Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over Zoho Desk.
Categories
Shared Categories
Teamwork Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Teamwork Desk has no unique categories
Zoho Desk is categorized as Live Chat and Social Customer Service
Pricing
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Teamwork Desk
Responses: 45
Zoho Desk
Responses: 2096
Ease of Use
Teamwork Desk
Responses: 47
Zoho Desk
Responses: 2116
Ease of Setup
Teamwork Desk
Responses: 23
Zoho Desk
Responses: 1764
Ease of Admin
Teamwork Desk
Responses: 22
Zoho Desk
Responses: 1779
Quality of Support
Teamwork Desk
Responses: 44
Zoho Desk
Responses: 1888
Ease of Doing Business With
Teamwork Desk
Responses: 22
Zoho Desk
Responses: 1605
Product Direction (% positive)
Teamwork Desk
Responses: 47
Zoho Desk
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
Teamwork Desk
Responses: 37
Verified Feature
Zoho Desk
Responses: 1344
Verified Feature
Ticket response user experience
Teamwork Desk
Responses: 38
Verified Feature
Zoho Desk
Responses: 1339
Verified Feature
Workflow
Teamwork Desk
Responses: 37
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Response Automation
Teamwork Desk
Responses: 35
Verified Feature
Zoho Desk
Responses: 1120
Verified Feature
SLA Management
Teamwork Desk
Zoho Desk
Responses: 938
Verified Feature
Attachments/Screencasts
Teamwork Desk
Responses: 36
Verified Feature
Zoho Desk
Responses: 1131
Verified Feature
Ticket Collaboration
Teamwork Desk
Responses: 36
Verified Feature
Zoho Desk
Responses: 1135
Verified Feature
Customer and Contacts Database
Teamwork Desk
Responses: 20
Verified Feature
Zoho Desk
Responses: 726
Verified Feature
Knowledge Share
Knowledge Base
Teamwork Desk
Responses: 9
Zoho Desk
Responses: 654
Searchable Articles
Teamwork Desk
Responses: 8
Zoho Desk
Responses: 629
Community Forums
Teamwork Desk
Zoho Desk
Responses: 507
Interactive FAQs & Forums
Teamwork Desk
Zoho Desk
Responses: 462
Interaction
Web Portals
Teamwork Desk
Responses: 7
Zoho Desk
Responses: 625
Forum to Reponse
Teamwork Desk
Zoho Desk
Responses: 492
Tickets and Tagging
Teamwork Desk
Responses: 9
Zoho Desk
Responses: 697
Live Chat
Teamwork Desk
Responses: 5
Zoho Desk
Responses: 467
Communication Channels
Customer Portal
Teamwork Desk
Responses: 29
Verified Feature
Zoho Desk
Responses: 1055
Verified Feature
Email to Case
Teamwork Desk
Responses: 34
Verified Feature
Zoho Desk
Responses: 1209
Verified Feature
Chat/Live Support
Teamwork Desk
Responses: 5
Zoho Desk
Responses: 747
Verified Feature
Social Integration
Teamwork Desk
Zoho Desk
Responses: 621
Verified Feature
Voice
Teamwork Desk
Zoho Desk
Responses: 473
Verified Feature
Platform
Mobile User Support
Teamwork Desk
Responses: 14
Verified Feature
Zoho Desk
Responses: 645
Verified Feature
Customization
Teamwork Desk
Responses: 13
Verified Feature
Zoho Desk
Responses: 950
Verified Feature
User, Role, and Access Management
Teamwork Desk
Responses: 16
Verified Feature
Zoho Desk
Responses: 975
Verified Feature
Integration
Teamwork Desk
Responses: 7
Verified Feature
Zoho Desk
Responses: 565
Verified Feature
Reporting
Teamwork Desk
Responses: 28
Verified Feature
Zoho Desk
Responses: 1064
Verified Feature
Dashboards
Teamwork Desk
Responses: 31
Verified Feature
Zoho Desk
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both Teamwork Desk and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Teamwork Desk
Zoho Desk
Mid-Market
(51-1000 emp.)
Teamwork Desk
Zoho Desk
Enterprise
(> 1000 emp.)
Teamwork Desk
Zoho Desk
Reviewers' Industry
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising
Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...
Garret A.
User in Information Technology and Services
The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services
On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
Teamwork Desk has no discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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