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Compare Teamwork Desk and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$8.50
$0.00
Teamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansZoho Desk
Star Rating
(7,389)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, with many praising its flexibility to create fields and workflows. Users appreciate the automated reply and notification features, which make managing tickets straightforward and efficient.
- Users say that Teamwork Desk is easy to use, highlighting its centralized ticketing system that allows multiple teams to manage requests effectively. The integration with other Teamwork apps is also a plus, making it a seamless experience for users already within that ecosystem.
- According to verified reviews, Zoho Desk's implementation process is notably smooth, with users mentioning that the setup was quick and the interface is clean and easy to navigate. This ease of onboarding is a significant advantage for teams looking to get started quickly.
- Reviewers mention that while Teamwork Desk offers a variety of features, some users find it challenging to customize workflows to their specific needs. However, they appreciate the intricate features that help keep tickets organized and searchable.
- Users highlight that Zoho Desk's automation tools and SLA features are simple to configure, which can lead to immediate improvements in efficiency. This capability is particularly beneficial for teams that rely heavily on timely responses and organized ticket management.
- G2 reviewers note that Teamwork Desk's “Follow” feature is helpful for keeping track of customer interactions, especially when team members are not directly responding. This feature, along with the modern design, contributes to a positive user experience, even if it may not match the overall satisfaction seen with Zoho Desk.
Pricing
Entry-Level Pricing
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Teamwork Desk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
50
8.7
5,914
Ease of Use
8.8
52
8.5
5,994
Ease of Setup
8.7
27
8.1
5,268
Ease of Admin
8.9
25
8.3
4,903
Quality of Support
8.7
48
8.3
5,316
Has the product been a good partner in doing business?
8.9
25
8.4
4,432
Product Direction (% positive)
9.1
52
8.9
5,668
Features by Category
Ticket and Case Management
8.9
42
|
Verified
8.6
3422
|
Verified
8.8
43
|
Verified
8.5
3346
|
Verified
8.8
42
|
Verified
8.3
3144
|
Verified
9.0
40
|
Verified
8.3
2949
|
Verified
Feature Not Available
8.2
2671
|
Verified
8.6
41
|
Verified
8.4
2915
|
Verified
8.9
40
|
Verified
8.5
2927
|
Verified
8.8
23
|
Verified
8.3
2522
|
Verified
Generative AI
Not enough data
7.4
966
Not enough data
7.4
952
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.2
361
Not enough data
7.2
359
Communication Channels
8.5
32
|
Verified
8.3
2871
|
Verified
9.1
38
|
Verified
8.6
3106
|
Verified
6.0
8
8.2
2414
|
Verified
5.6
6
8.0
2158
|
Verified
Feature Not Available
7.8
1920
|
Verified
Platform
8.2
16
|
Verified
8.1
2301
|
Verified
7.4
16
|
Verified
8.2
2749
|
Verified
8.9
19
|
Verified
8.4
2850
|
Verified
8.2
10
|
Verified
8.1
2301
|
Verified
7.6
31
|
Verified
8.3
2827
|
Verified
8.4
34
|
Verified
8.4
2976
|
Verified
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
717
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
7.4
16
|
Verified
8.2
2749
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
9.2
11
8.5
1514
8.7
10
8.4
1472
Feature Not Available
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
842
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.7
84
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Teamwork Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Teamwork Desk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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