Compare Teamwork Desk and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$8.50
$0.00
Teamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansZoho Desk
Star Rating
(7,511)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their company's system, making it a top choice for those seeking a straightforward solution.
- Users say that Teamwork Desk offers a robust set of features, including centralized ticketing that benefits multiple teams. Reviewers highlight its integrations with other Teamwork apps, which streamline workflows and enhance collaboration across projects.
- According to verified reviews, Zoho Desk has a much higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users mention the software's speed and reliability, noting that it doesn't require installation on personal servers, which simplifies the setup process.
- Reviewers mention that while Teamwork Desk is easy to use, it sometimes lacks the depth of features found in Zoho Desk. Users appreciate Teamwork's ticket organization and searchability, but some feel that Zoho Desk's multiple options for actioning tickets provide a more comprehensive experience.
- Users highlight that Zoho Desk's support quality is commendable, with many noting the helpfulness of the support team. In contrast, Teamwork Desk users have mixed feelings about support, with some expressing a desire for more responsive assistance during critical times.
- G2 reviewers report that Zoho Desk's extensive user feedback and high review count indicate a well-established product, while Teamwork Desk's limited reviews suggest it may not be as widely adopted. This disparity can impact potential users' confidence in choosing Teamwork Desk for their needs.
Pricing
Entry-Level Pricing
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Teamwork Desk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
50
8.7
6,020
Ease of Use
8.8
52
8.5
6,100
Ease of Setup
8.8
27
8.1
5,372
Ease of Admin
8.9
25
8.3
4,930
Quality of Support
8.7
48
8.3
5,410
Has the product been a good partner in doing business?
8.9
25
8.4
4,457
Product Direction (% positive)
9.3
52
8.9
5,761
Features by Category
Ticket and Case Management
8.9
42
|
Verified
8.6
3453
|
Verified
8.8
43
|
Verified
8.5
3365
|
Verified
8.8
42
|
Verified
8.3
3173
|
Verified
9.0
40
|
Verified
8.3
2957
|
Verified
Feature Not Available
8.2
2686
|
Verified
8.6
41
|
Verified
8.4
2918
|
Verified
8.8
41
|
Verified
8.5
2941
|
Verified
8.7
24
|
Verified
8.3
2530
|
Verified
Generative AI
Not enough data
7.4
969
Not enough data
7.4
955
Agentic AI - Help Desk
Not enough data
7.1
359
Not enough data
7.2
362
Not enough data
7.2
360
Communication Channels
8.5
32
|
Verified
8.3
2878
|
Verified
9.1
38
|
Verified
8.6
3123
|
Verified
6.0
8
8.2
2424
|
Verified
5.6
6
8.0
2165
|
Verified
Feature Not Available
7.8
1926
|
Verified
Platform
7.8
17
|
Verified
8.1
2307
|
Verified
7.4
16
|
Verified
8.2
2756
|
Verified
8.9
19
|
Verified
8.4
2855
|
Verified
8.2
10
|
Verified
8.1
2337
|
Verified
7.6
31
|
Verified
8.2
2841
|
Verified
8.4
34
|
Verified
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.4
16
|
Verified
8.2
2756
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
9.2
11
8.5
1514
8.7
10
8.4
1471
Feature Not Available
8.1
1278
Not enough data
8.1
771
Not enough data
8.2
816
Self-Service Platform
Not enough data
8.3
842
Not enough data
8.3
818
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Teamwork Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Graphic Design
5.2%
Other
36.2%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Teamwork Desk has no discussions with answers
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
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