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Compare Teamwork Desk and Zoho Desk 
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At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$8.50
$0.00
Teamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansZoho Desk
Star Rating
(7,105)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Desk excels in ticket creation user experience with a score of 8.7, while Teamwork Desk shines even brighter with a score of 9.0, indicating a more intuitive interface for creating tickets.
- Reviewers mention that Teamwork Desk offers superior response automation features, scoring 9.1 compared to Zoho Desk's 8.4, which suggests that Teamwork Desk may provide more efficient automated responses to customer inquiries.
- G2 users highlight that Teamwork Desk's ticket collaboration features are rated higher at 8.9, compared to Zoho Desk's 8.6, indicating a more effective environment for team collaboration on tickets.
- Users on G2 report that Teamwork Desk has a better overall ease of setup with a score of 8.8, while Zoho Desk lags slightly behind at 8.2, suggesting that Teamwork Desk may be quicker to implement for new users.
- Reviewers say that Zoho Desk's knowledge base is rated at 8.6, while Teamwork Desk's is even higher at 9.2, indicating that Teamwork Desk provides a more comprehensive self-service experience for customers.
- Users report that Teamwork Desk has a more robust multi-channel coverage with a score of 8.3, while Zoho Desk's score is lower, suggesting that Teamwork Desk may better support various customer communication channels.
Pricing
Entry-Level Pricing
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Teamwork Desk
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
50
8.7
5,642
Ease of Use
8.8
52
8.5
5,720
Ease of Setup
8.7
27
8.1
4,995
Ease of Admin
8.9
25
8.3
4,703
Quality of Support
8.7
48
8.3
5,073
Has the product been a good partner in doing business?
8.9
25
8.4
4,244
Product Direction (% positive)
9.1
52
8.9
5,408
Features by Category
Ticket and Case Management
8.9
42
|
Verified
8.6
3305
|
Verified
8.8
43
|
Verified
8.5
3284
|
Verified
8.8
42
|
Verified
8.3
3056
|
Verified
9.0
40
|
Verified
8.3
2910
|
Verified
Feature Not Available
8.2
2623
|
Verified
8.6
41
|
Verified
8.4
2905
|
Verified
8.9
40
|
Verified
8.5
2910
|
Verified
8.8
23
|
Verified
8.3
2497
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
354
Communication Channels
8.5
32
|
Verified
8.3
2850
|
Verified
9.1
38
|
Verified
8.6
3069
|
Verified
6.0
8
8.2
2380
|
Verified
5.6
6
8.0
2144
|
Verified
Feature Not Available
7.8
1905
|
Verified
Platform
8.2
16
|
Verified
8.1
2274
|
Verified
7.4
16
|
Verified
8.2
2721
|
Verified
8.9
19
|
Verified
8.4
2820
|
Verified
8.2
10
|
Verified
8.1
2235
|
Verified
7.6
31
|
Verified
8.2
2781
|
Verified
8.4
34
|
Verified
8.4
2938
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
321
Not enough data
8.2
315
Not enough data
8.2
320
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
335
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
311
Not enough data
8.0
309
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
314
Not enough data
8.5
311
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
570
Not enough data
8.0
556
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
441
Not enough data
8.3
434
Reporting
Not enough data
8.3
428
Not enough data
8.2
414
Not enough data
8.3
421
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
7.4
16
|
Verified
8.2
2721
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
9.2
11
8.5
1508
8.7
10
8.4
1469
Feature Not Available
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Teamwork Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Teamwork Desk has no unique categories
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Communications Management, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Information Technology and Services
17.7%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Teamwork Desk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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