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Compare TeamSupport and Whatfix 
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At a Glance
Market Segments
Mid-Market (45.5% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
No pricing available
TeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in its ticket creation user experience, scoring 9.0, which reviewers mention makes it easy to log and track issues efficiently. In contrast, Whatfix does not have a comparable score in this area, indicating a potential gap in user satisfaction.
- Reviewers mention that Whatfix shines in quality of support, achieving a score of 9.7, which is significantly higher than TeamSupport's 8.9. Users on G2 appreciate the responsiveness and helpfulness of Whatfix's support team, making it a preferred choice for those needing robust assistance.
- G2 users highlight that TeamSupport's workflow management is rated at 8.6, which reviewers say allows for effective handling of customer inquiries. However, Whatfix's lower score in this area suggests that its workflow capabilities may not be as streamlined or user-friendly.
- Users say that Whatfix's self-service experience, particularly its knowledge base, scores 8.9, which is higher than TeamSupport's 8.5. Reviewers mention that this feature provides comprehensive resources that empower users to find solutions independently.
- Reviewers mention that TeamSupport's SLA management is rated at 8.4, which users report helps in maintaining service standards. In contrast, Whatfix's lower score in this area indicates that it may not provide the same level of oversight for service agreements.
- Users on G2 report that Whatfix's generative AI features, particularly AI text summarization, score 8.3, which reviewers say enhances content creation and user engagement. TeamSupport, with lower scores in generative AI, may not offer the same level of innovation in this area.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Whatfix
No pricing availableFree Trial
TeamSupport
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.7
800
8.8
337
Ease of Use
8.8
802
8.6
407
Ease of Setup
8.5
396
8.3
357
Ease of Admin
8.8
389
8.5
277
Quality of Support
8.9
724
9.7
337
Has the product been a good partner in doing business?
9.2
393
9.5
276
Product Direction (% positive)
8.9
797
9.7
322
Features by Category
Ticket and Case Management
9.0
467
|
Verified
Not enough data
8.8
465
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
8.5
417
|
Verified
Not enough data
8.4
327
|
Verified
Not enough data
8.7
449
|
Verified
Not enough data
8.8
445
|
Verified
Not enough data
8.7
351
|
Verified
Not enough data
Generative AI
7.7
26
Not enough data
7.9
26
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
358
|
Verified
Not enough data
8.9
418
|
Verified
Not enough data
8.4
261
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.5
118
|
Verified
Not enough data
Platform
7.6
154
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.4
378
|
Verified
Not enough data
8.6
388
|
Verified
Not enough data
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Conversational Platform
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Not enough data
Support Automation
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Not enough data
Generative AI
8.4
19
Not enough data
8.5
19
Not enough data
Generative AI
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Not enough data
Communication
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
Internal Use
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
8.3
70
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Not enough data
Generative AI
8.1
20
7.6
51
Self-Service Experience
8.5
168
8.9
146
8.5
159
8.8
141
7.9
117
8.1
93
7.9
45
7.0
68
8.9
48
8.2
84
Self-Service Platform
8.8
46
8.6
91
8.8
47
8.1
88
7.7
45
7.6
77
8.3
47
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Insight
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Generative AI
8.6
11
Not enough data
8.3
11
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TeamSupport and Whatfix are categorized as Customer Self-Service
Unique Categories
TeamSupport is categorized as Live Chat, Help Desk, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Alternatives
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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