Compare Talkdesk and Xima CCaaS 
Featured Products
At a Glance
Market Segments
Mid-Market (60.3% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
No pricing available
Talkdesk
Star Rating
(2,505)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansXima CCaaS
Star Rating
(24)4.5 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Xima CCaaSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Xima CCaaS. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and efficient, with many highlighting how agents were able to start taking calls without extensive training. In contrast, while Xima CCaaS also receives praise for its easy setup, it lacks the same volume of recent reviews, making it harder to gauge current user experiences.
- Reviewers mention that Talkdesk offers robust call routing and IVR flows, which are flexible and easy to configure. This flexibility is a key advantage for users managing high call volumes, especially during peak hours, whereas Xima CCaaS, while user-friendly, may not provide the same level of advanced features.
- According to verified reviews, Talkdesk shines in call quality, with users noting its stability even during busy periods. This reliability is crucial for maintaining customer satisfaction, while Xima CCaaS, despite its user-friendly interface, may not match this level of performance under pressure.
- Users highlight that Xima CCaaS offers excellent support, with many praising the responsiveness and helpfulness of the support team. However, Talkdesk also receives commendations for its support quality, indicating that both platforms prioritize customer assistance, though Talkdesk has a broader user base to draw from.
- Reviewers appreciate the detailed reporting capabilities of Xima CCaaS, which allows for custom insights and supervisor views. However, Talkdesk's comprehensive features and higher overall ratings suggest it may provide a more well-rounded experience for users looking for advanced analytics and performance evaluation tools.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Xima CCaaS
No pricing availableFree Trial
Talkdesk
No trial information availableXima CCaaS
No trial information availableRatings
Meets Requirements
8.9
2,035
8.8
23
Ease of Use
9.1
2,045
9.2
24
Ease of Setup
8.8
1,069
8.5
24
Ease of Admin
8.9
933
8.8
24
Quality of Support
8.8
1,812
9.1
23
Has the product been a good partner in doing business?
8.9
917
9.2
24
Product Direction (% positive)
8.7
1,940
8.5
23
Features by Category
Dialing Options
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Not enough data
Agent Tools
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Not enough data
Automation
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Not enough data
Knowledge Management
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Not enough data
Compliance
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Not enough data
Customer Support
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Not enough data
Data Security
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Not enough data
Administration
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Not enough data
Generative AI
8.7
49
Not enough data
Quality Assurance
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Not enough data
Engagement
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Not enough data
Performance
9.0
362
Not enough data
9.2
364
Not enough data
Generative AI
8.9
79
Not enough data
8.6
78
Not enough data
Channels
9.2
823
|
Verified
9.7
11
8.6
543
|
Verified
7.0
10
8.4
527
|
Verified
8.7
10
8.3
519
|
Verified
7.5
10
8.5
550
|
Verified
8.0
10
Generative AI
8.2
183
6.0
8
Functions
8.9
963
|
Verified
8.9
12
9.0
983
|
Verified
8.9
12
9.0
835
|
Verified
8.2
11
8.7
577
|
Verified
7.2
10
8.8
592
|
Verified
7.2
10
9.1
718
|
Verified
8.2
11
8.9
714
8.0
10
8.9
660
|
Verified
8.8
10
Agentic AI - Contact Center
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Not enough data
Administrative
8.8
911
|
Verified
8.5
11
9.1
929
|
Verified
9.6
12
8.8
1017
|
Verified
9.7
12
9.1
716
|
Verified
8.2
10
8.8
577
|
Verified
8.1
9
ServiceNow Apps
9.4
43
Not enough data
9.4
42
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
Administration
9.0
237
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Not enough data
Platform
8.3
186
7.4
12
7.9
195
5.9
13
8.8
217
9.2
14
8.9
220
8.8
13
9.0
220
8.5
13
8.9
210
8.5
12
8.8
211
8.6
13
Generative AI
7.7
96
7.8
6
Workforce Management
9.0
217
8.5
12
8.9
209
8.2
12
Call Center Infrastructure (CCI)
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
Administrative
9.2
222
7.5
12
8.9
224
9.3
14
Customer Support
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Not enough data
Automation
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Not enough data
Artificial Intelligence
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Not enough data
Automation
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Not enough data
Autonomy
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Xima CCaaS are categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Xima CCaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Hospital & Health Care
20.8%
Financial Services
12.5%
Utilities
8.3%
Telecommunications
8.3%
Computer Software
8.3%
Other
41.7%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Xima CCaaS has no discussions with answers
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