Top 10 Xima CCaaS Alternatives & Competitors

Top 10 Alternatives to Xima CCaaS Recently Reviewed By G2 Community

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Talkdesk
By Talkdesk
4.4/5
(2,503)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Xima CCaaS, Talkdesk is:
Slower to reach roi
Easier to set up
Better at meeting requirements
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

Genesys Cloud CX
By Genesys
4.4/5
(1,541)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Xima CCaaS, Genesys Cloud CX is:
Slower to reach roi
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(610)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to Xima CCaaS, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

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RingEX
By RingCentral
4.2/5
(1,355)
Product Description
AI-powered communications that redefines customer engagement for modern teams.
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Reviewers say compared to Xima CCaaS, RingEX is:
Slower to reach roi
Better at meeting requirements
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)

JustCall
By Saas Labs
4.3/5
(2,382)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Xima CCaaS, JustCall is:
Easier to set up
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

LiveAgent
By QualityUnit
4.5/5
(1,537)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Xima CCaaS, LiveAgent is:
Easier to set up
Better at meeting requirements
Easier to admin
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

UJET
By UJET
4.7/5
(1,129)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Xima CCaaS, UJET is:
Slower to reach roi
Easier to set up
Better at meeting requirements
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

3CX
By 3CX
4.4/5
(546)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Xima CCaaS, 3CX is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat

Salesmsg
By Salesmsg
4.7/5
(379)
Product Description
Salesmsg makes it easy for businesses to send and receive text messages.
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Reviewers say compared to Xima CCaaS, Salesmsg is:
Easier to set up
Easier to admin
Better at meeting requirements
Categories in common with Xima CCaaS:
Call Center Infrastructure (CCI)
Contact Center
Live Chat