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Compare Talkdesk and Voiso 
Featured Products
At a Glance
Market Segments
Mid-Market (60.4% of reviews)
Mid-Market (84.4% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
$24.00 1 Concurrent User Per Month
Talkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansVoiso
Star Rating
(77)4.8 out of 5
Market Segments
Mid-Market (84.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Concurrent User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in providing a stable calling quality, even during peak hours, which is crucial for maintaining customer service efficiency. Users appreciate the quick setup process that allows agents to start taking calls with minimal training, enhancing overall productivity.
- Users say Voiso shines in its mobile accessibility, allowing agents to operate seamlessly from any device, whether in the office or on the go. This flexibility has been essential for business continuity, especially in dynamic work environments.
- Reviewers mention that Talkdesk's call routing and IVR flows are highly flexible and easy to configure, which helps streamline customer interactions. Many users find it beneficial for organizing customer service calls and emails in one location, reducing the hassle of managing multiple platforms.
- According to verified reviews, Voiso's smart routing features significantly enhance customer satisfaction by ensuring that calls are directed to the appropriate agents quickly. Users highlight the effectiveness of skills routing and priority queuing in optimizing resource use.
- G2 reviewers note that while Talkdesk has a larger market presence and a wealth of user feedback, Voiso's recent reviews reflect a high level of satisfaction, particularly in support quality and implementation processes, with users praising the guidance provided during setup.
- Users report that Talkdesk's overall user experience is rated highly, but some find it challenging to match specific workflow needs, whereas Voiso's tailored features seem to resonate well with users looking for a more customizable experience.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Voiso
CORE
$24.00
1 Concurrent User Per Month
For teams that need essential voice, SMS, routing, and admin tools, with CRM integration and mobile flexibility.
- Inbound & Outbound Calls
- Voiso Softphone
- Call Recordings
Free Trial
Talkdesk
No trial information availableVoiso
Free Trial is available
Ratings
Meets Requirements
8.9
2,031
9.4
16
Ease of Use
9.1
2,041
9.7
77
Ease of Setup
8.8
1,065
9.9
76
Ease of Admin
8.9
932
Not enough data
Quality of Support
8.8
1,808
10.0
16
Has the product been a good partner in doing business?
8.9
916
Not enough data
Product Direction (% positive)
8.7
1,938
10.0
17
Features by Category
Dialing Options
9.2
320
Feature Not Available
9.2
294
10.0
11
8.5
10
10.0
10
Agent Tools
9.2
252
|
Verified
10.0
11
9.1
256
|
Verified
9.8
11
9.4
350
|
Verified
9.8
11
Automation
9.1
244
|
Verified
10.0
11
9.1
261
|
Verified
9.9
12
8.9
226
|
Verified
9.8
11
Agentic AI - Auto Dialer
8.1
9
10.0
10
8.5
9
10.0
9
AI Capabilities - Auto Dialer
8.3
9
10.0
10
8.1
9
10.0
10
8.5
9
10.0
10
Administration
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Not enough data
Knowledge Management
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Not enough data
Compliance
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Not enough data
Customer Support
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Not enough data
Data Security
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Not enough data
Administration
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Not enough data
Generative AI
8.7
50
Not enough data
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
80
Not enough data
8.6
79
Not enough data
Channels
9.2
822
|
Verified
10.0
14
8.6
542
|
Verified
9.7
12
8.4
528
|
Verified
9.8
11
8.3
518
|
Verified
9.9
12
8.5
549
|
Verified
Feature Not Available
Generative AI
8.2
183
10.0
11
Functions
8.9
963
|
Verified
10.0
12
9.0
983
|
Verified
10.0
11
9.0
835
|
Verified
10.0
11
8.7
577
|
Verified
10.0
13
8.8
592
|
Verified
10.0
14
9.1
717
|
Verified
10.0
12
8.9
714
10.0
11
8.9
660
|
Verified
10.0
12
Agentic AI - Contact Center
8.2
29
10.0
11
8.6
29
10.0
12
8.3
29
10.0
11
8.3
29
10.0
11
Administrative
8.8
912
|
Verified
9.8
11
9.1
930
|
Verified
9.4
12
8.8
1018
|
Verified
9.9
13
9.1
716
|
Verified
10.0
11
8.8
578
|
Verified
10.0
11
ServiceNow Apps
9.4
43
Not enough data
9.4
42
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
259
|
Verified
Not enough data
9.1
240
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
Administration
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Not enough data
Platform
8.3
187
10.0
6
7.9
196
10.0
7
8.8
218
10.0
6
8.9
220
10.0
7
9.0
220
10.0
6
8.9
210
10.0
6
8.8
212
10.0
6
Generative AI
7.7
97
10.0
6
Workforce Management
9.1
218
10.0
6
8.9
210
10.0
6
Call Center Infrastructure (CCI)
8.3
21
10.0
6
8.4
21
10.0
6
8.9
21
10.0
6
8.9
21
10.0
6
Administrative
9.2
222
10.0
7
8.9
225
10.0
7
Customer Support
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Not enough data
Automation
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Not enough data
Artificial Intelligence
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Not enough data
Generative AI
8.6
16
10.0
7
Platform Basics - VoIP Providers
Not enough data
Feature Not Available
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Feature Not Available
Basic Communication
Not enough data
10.0
6
Not enough data
Feature Not Available
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.7
6
Not enough data
10.0
6
Agentic AI - VoIP Providers
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
10.0
5
Access
Not enough data
Feature Not Available
Not enough data
10.0
6
Not enough data
Feature Not Available
Advanced Features
Not enough data
10.0
6
Not enough data
9.8
7
Not enough data
10.0
6
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
10.0
6
Not enough data
10.0
6
Calling
Not enough data
9.7
10
Not enough data
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
10.0
8
Contacts
Not enough data
9.6
8
Not enough data
9.8
9
Not enough data
9.8
8
Insights
Not enough data
10.0
8
Not enough data
10.0
9
Not enough data
10.0
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
10.0
7
Customer Query Resolution - AI Customer Support Agents
7.7
34
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.3
36
Not enough data
8.4
34
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
39
Not enough data
Automation
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Not enough data
Autonomy
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Voiso are categorized as Speech Analytics, Auto Dialer, Call Center Infrastructure (CCI), and Contact Center
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Voiso
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Information Technology and Services
40.3%
Information Services
27.3%
Graphic Design
5.2%
Biotechnology
5.2%
Internet
3.9%
Other
18.2%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
What are Voiso integration options ?
1 Comment
Official Response from Voiso
Hi Alice, Thank you for your question.
You're absolutely right Voiso can be integrated with more than 10 CRMs. Some examples of CRMs we work with are...Read more
Voiso has no more discussions with answers
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