Compare Splunk AppDynamics and SysAid 
Featured Products
At a Glance
Market Segments
Enterprise (54.3% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Start a free trial
Free Trial 1 Agent Per Year
Splunk AppDynamics
Star Rating
(375)4.3 out of 5
Market Segments
Enterprise (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Start a free trial
Browse all 3 pricing plansSysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSplunk AppDynamics vs SysAid
When assessing the two solutions, reviewers found SysAid easier to use, set up, and administer. Reviewers also preferred doing business with SysAid overall.
- Reviewers felt that SysAid meets the needs of their business better than Splunk AppDynamics.
- When comparing quality of ongoing product support, reviewers felt that SysAid is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SysAid over Splunk AppDynamics.
Pricing
Entry-Level Pricing
Splunk AppDynamics
APM Pro
Start a free trial
End-to-end monitoring of key business transactions within your applications
Start Free Trial https://www.appdynamics.com/free-trial/
- Core APM Functionality with the flexibility to switch between languages; includes basic infrastructure monitoring
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Splunk AppDynamics
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.6
258
8.9
594
Ease of Use
8.5
257
9.0
597
Ease of Setup
7.9
118
8.5
524
Ease of Admin
8.1
117
8.8
519
Quality of Support
8.3
248
9.0
585
Has the product been a good partner in doing business?
8.5
113
9.1
511
Product Direction (% positive)
8.3
233
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
265
|
Verified
Not enough data
8.8
271
|
Verified
Service Desk
Not enough data
9.5
291
|
Verified
Not enough data
9.3
280
|
Verified
Not enough data
8.9
256
|
Verified
Management
Not enough data
8.7
252
|
Verified
Not enough data
9.0
255
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
267
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Experience
8.9
9
Not enough data
8.1
9
Not enough data
7.6
9
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.0
9
Not enough data
9.1
9
Not enough data
7.6
9
Not enough data
Performance
9.3
9
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
8.7
9
Not enough data
Monitoring
8.8
22
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
8.7
21
Not enough data
Not enough data
Not enough data
Administration
9.0
21
Not enough data
8.5
20
Not enough data
8.5
22
Not enough data
Not enough data
Not enough data
Analysis
8.9
22
Not enough data
8.9
22
Not enough data
8.7
19
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.3
22
Not enough data
8.3
22
Not enough data
9.2
27
Not enough data
Issue Resolution
9.1
27
Not enough data
8.8
27
Not enough data
8.8
25
Not enough data
Management
8.9
27
Not enough data
9.2
26
Not enough data
9.4
27
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
16
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Not enough data
Management
8.5
17
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
9.3
17
Not enough data
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.6
11
Not enough data
8.8
11
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
10
Not enough data
9.7
10
Not enough data
9.7
10
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
Response
9.7
10
Not enough data
8.8
10
Not enough data
9.3
10
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.9
26
Not enough data
8.5
25
Not enough data
Functionality
8.8
26
Not enough data
8.9
23
Not enough data
8.5
27
Not enough data
8.5
25
Not enough data
Alerts management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
406
Not enough data
8.9
418
Not enough data
9.1
426
Not enough data
8.4
388
Not enough data
8.5
375
Reporting
Not enough data
8.6
415
Not enough data
8.4
388
Not enough data
8.3
325
Access & Usability
Not enough data
7.4
295
Not enough data
8.8
392
Not enough data
9.0
385
Not enough data
8.6
313
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Splunk AppDynamics and SysAid are categorized as AIOps Platforms
Unique Categories
Splunk AppDynamics is categorized as Digital Experience Monitoring (DEM), Cloud Infrastructure Monitoring, ServiceNow Store Apps, Container Monitoring, Application Performance Monitoring (APM), Enterprise Monitoring, Observability Software, and SAP Store
Reviews
Reviewers' Company Size
Splunk AppDynamics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.7%
Computer Software
10.1%
Financial Services
8.1%
Banking
5.4%
Insurance
5.1%
Other
45.7%
Information Technology and Services
14.4%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
Can AppDynamics be deployed in a private cloud?
1 Comment
AY
yesRead more
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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