Compare Smartsupp and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (96.4% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free 1 operator Per Month
$19.00 1 user per month billed annually
Smartsupp
Star Rating
(1,031)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 operator Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,750)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a seamless user experience, with many users highlighting its "fast, easy interactions" and effective communication during issue escalations. This is particularly beneficial for teams that require a reliable support system.
- Users say that Smartsupp stands out for its automation capabilities, particularly with its AI chatbot, MiraAI. Reviewers appreciate how it "responds better than a live operator," making it a strong choice for businesses looking to enhance their customer support efficiency.
- According to verified reviews, Zendesk for Customer Service has a higher overall satisfaction score, reflecting its robust features and dedicated solutions. Users have noted that it "stands out" among other support systems, which can be crucial for businesses needing dependable customer service tools.
- Reviewers mention that Smartsupp offers great customization possibilities, allowing businesses to tailor the platform to their specific needs. This flexibility is praised by users who value a personalized approach to customer interactions.
- G2 reviewers highlight that while Zendesk has a more extensive feature set, Smartsupp's ease of use and setup is a significant advantage, with many users noting its "smooth operation" and intuitive interface, making it ideal for small businesses or those new to customer service software.
- Users report that Zendesk's support quality is commendable, with many praising the efficiency of their support team in resolving issues. This level of support can be a deciding factor for companies that prioritize quick and effective customer service solutions.
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
1 operator Per Month
Ideal for individuals enhancing website performance with Live Chat.
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Smartsupp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
861
8.6
5,165
Ease of Use
9.2
889
8.6
5,240
Ease of Setup
9.1
785
8.0
3,235
Ease of Admin
9.0
687
8.2
3,103
Quality of Support
8.9
700
8.4
4,870
Has the product been a good partner in doing business?
9.0
626
8.4
3,027
Product Direction (% positive)
9.2
873
8.0
4,821
Features by Category
Ticket and Case Management
Not enough data
8.8
2571
|
Verified
Not enough data
8.7
2597
|
Verified
Not enough data
8.5
2518
|
Verified
Not enough data
8.4
2356
|
Verified
Not enough data
8.2
1928
|
Verified
Not enough data
8.4
2406
|
Verified
Not enough data
8.6
2404
|
Verified
Not enough data
8.3
1862
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
384
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2066
|
Verified
Not enough data
8.8
2324
|
Verified
Not enough data
8.4
1742
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1321
|
Verified
Platform
Not enough data
7.8
1390
|
Verified
8.8
564
8.0
1782
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1752
|
Verified
Not enough data
7.9
2353
|
Verified
Not enough data
8.0
2412
|
Verified
Messenger
8.7
193
Not enough data
7.8
185
Not enough data
9.2
201
Not enough data
8.7
194
Not enough data
Channels
8.0
177
Not enough data
9.0
187
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Not enough data
Customers
8.3
174
Not enough data
8.3
175
Not enough data
8.3
178
Not enough data
8.2
169
Not enough data
8.2
177
Not enough data
Agentic AI - Conversational Marketing
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
8.9
9
Not enough data
Lead Facilitation
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Not enough data
Organization
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Not enough data
Performance Analysis
7.8
117
Not enough data
8.0
118
Not enough data
Sales Analysis
7.9
116
Not enough data
7.7
112
Not enough data
Generative AI
8.4
71
Not enough data
8.4
71
Not enough data
Agentic AI - AI Sales Assistant
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
642
Generative AI
Not enough data
7.3
178
Not enough data
7.2
177
Responses
Not enough data
8.2
63
Not enough data
8.6
70
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.5
26
Not enough data
7.8
26
Not enough data
7.6
26
Not enough data
7.6
26
Not enough data
7.9
26
Platform
Not enough data
8.2
68
Not enough data
8.2
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.5
26
Not enough data
7.5
27
Not enough data
7.6
27
Generative AI
Not enough data
7.7
32
Not enough data
8.2
31
Responses
8.6
338
8.1
467
8.7
336
8.1
465
8.7
330
8.3
448
8.6
331
8.1
447
Feature Not Available
8.2
356
Platform
9.1
342
8.6
471
8.8
332
8.3
469
8.7
322
8.3
464
8.6
321
8.2
466
8.0
299
Feature Not Available
8.6
313
Feature Not Available
8.7
318
8.4
455
Generative AI
8.0
278
8.2
113
Feature Not Available
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
717
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
712
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
169
Not enough data
8.3
93
Not enough data
8.5
100
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
8.6
163
8.1
83
8.0
161
7.6
77
8.2
159
8.1
85
Automation
8.3
157
8.1
85
8.5
155
8.2
83
8.4
156
8.1
83
Artificial Intelligence
8.3
152
7.8
82
8.4
157
7.7
81
8.2
153
7.7
84
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
7.9
206
Feature Not Available
Feature Not Available
Communication
9.2
596
8.6
949
|
Verified
9.0
591
8.4
963
|
Verified
Feature Not Available
8.1
720
9.0
562
8.5
736
|
Verified
Feature Not Available
8.0
521
Internal Use
8.8
564
8.0
1782
|
Verified
8.7
565
8.5
847
|
Verified
Feature Not Available
8.1
650
Feature Not Available
8.5
898
8.6
550
8.6
825
|
Verified
Feature Not Available
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1506
Not enough data
8.5
1439
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
661
Not enough data
8.2
808
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
69
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
69
Automation
Not enough data
8.7
71
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smartsupp and Zendesk for Customer Service are categorized as Customer Service Automation, Chatbots, and Live Chat
Unique Categories
Smartsupp is categorized as AI Sales Assistant and Conversational Marketing
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.2%
Apparel & Fashion
4.2%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.5%
Other
77.4%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
58.0%
Discussions
Smartsupp has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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