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# Smartsupp vs Zendesk for Customer Service Comparison - What are their main differences?

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SmartsuppZendesk for Customer Service[+ Add Product](#)

Pricing

**Smartsupp**
Free Trial

**Free** 1 operator Per Month · FREE

**Starting at $17.00** 1 operator Per Month · SOLO

**Starting at $25.00** 3 operators Per Month · PLUS

**Starting at $83.00** 5 operators Per Month · EXPERT

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**Zendesk for Customer Service**
Free Trial

**$19.00** 1 user per month billed annually · Support Only (Team)

**$55.00** 1 user per month billed annually · Suite Team

**$89.00** 1 user per month billed annually · Suite Growth

**$115.00** 1 user per month billed annually · Suite Pro

**Contact Us** 1 user per month billed annually · Suite Enterprise

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**Pricing Insights**
from reviews

Perceived Cost

**Smartsupp**
$$$$$

**Zendesk for Customer Service**
$$$$$

Average Discount

**Smartsupp**
8%

**Zendesk for Customer Service**
10%2% more

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Smartsupp** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

Return on Investment

**Smartsupp** 6 months
Based on 100 responses

**Zendesk for Customer Service** 6 months
Based on 100 responses

 ![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg "Smartsupp")

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

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**Pros & Cons**
from reviews

**Smartsupp**
[
Ease of Use (126)
](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678040&qs=pros-and-cons#reviews)[
Helpful (76)
](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678648&qs=pros-and-cons#reviews)[
Expensive (31)
](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678274&qs=pros-and-cons#reviews)[
Cost (21)
](https://www.g2.com/products/smartsupp/reviews?filters%5Bsentiment_snippet%5D=1678838&qs=pros-and-cons#reviews)

**Zendesk for Customer Service**
[
Intuitive Interface (352)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2522451&qs=pros-and-cons#reviews)[
Efficient Ticket Management (217)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523093&qs=pros-and-cons#reviews)[
Expensive As Teams Grow (126)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=2523978&qs=pros-and-cons#reviews)[
Steep Learning Curve (109)
](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640974&qs=pros-and-cons#reviews)

Integrations

**Smartsupp**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image")

Google Analytics

](https://www.g2.com/products/google-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8c9641b3619ea08775358f16db34c821/hi-marley.jpg "Product Avatar Image")

Hi Marley

](https://www.g2.com/products/hi-marley/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_920f3ddbd3b24feb0ebcb1d3ae81afc5/prestashop.png "Product Avatar Image")

PrestaShop

](https://www.g2.com/products/prestashop/reviews)[
View all
](https://www.g2.com/products/smartsupp/integrations)

**Zendesk for Customer Service**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image")

Ada

](https://www.g2.com/products/ada-support-inc-ada/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image")

Adapt Ideations

](https://www.g2.com/products/adapt-ideations/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[
View all
](https://www.g2.com/products/zendesk-for-customer-service/integrations)

Screenshots

**Smartsupp**
 ![Smartsupp screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120255/Live-chat.png)

**Zendesk for Customer Service**
 ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png)

**Ratings**
from reviews

Meets Requirements

**Smartsupp**

**8.9** /10

Based on 901 responses

**Zendesk for Customer Service**

**8.6** /10

Based on 5,265 responses

Ease of Use

**Smartsupp**

**9.2** /10

Based on 931 responses

**Zendesk for Customer Service**

**8.5** /10

Based on 5,550 responses

Ease of Setup

**Smartsupp**

**9.1** /10

Based on 825 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 3,400 responses

Ease of Admin

**Smartsupp**

**9.0** /10

Based on 724 responses

**Zendesk for Customer Service**

**8.2** /10

Based on 3,193 responses

Quality of Support

**Smartsupp**

**8.9** /10

Based on 734 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 5,094 responses

Has the product been a good partner in doing business?

**Smartsupp**

**9.0** /10

Based on 660 responses

**Zendesk for Customer Service**

**8.4** /10

Based on 3,116 responses

Product Direction (% positive)

**Smartsupp**

**9.2** /10

Based on 905 responses

**Zendesk for Customer Service**

**8.0** /10

Based on 4,910 responses

**Features**
ratings from reviews

Chatbots

**8.6** /10

Based on 404 responses

**8.2** /10

Based on 614 responses

Customer Service Automation

**8.3** /10

Based on 192 responses

**7.9** /10

Based on 121 responses

Live Chat

**8.9** /10

Based on 717 responses

**8.3** /10

Based on 2,706 responses

Uncover more feature rated insights from real users to improve your shopping experience.

See it for free

AI Customer Support Agents

Not enough data

**8.3** /10

Based on 119 responses

Help Desk

Not enough data

**8.6** /10

Based on 3,880 responses

Conversational Marketing

**8.3** /10

Based on 231 responses

Not enough data

Complaint Management

Not enough data

**8.2** /10

Based on 897 responses

Shared Inbox

Not enough data

**8.1** /10

Based on 425 responses

Conversational Support

Not enough data

**8.1** /10

Based on 1,099 responses

Proactive Notification

Not enough data

**8.4** /10

Based on 198 responses

Customer Self-Service

Not enough data

**8.2** /10

Based on 1,799 responses

Social Customer Service

Not enough data

**8.4** /10

Based on 843 responses

Digital Customer Service Platforms

Not enough data

**8.1** /10

Based on 80 responses

Workforce Management

Not enough data

**8.7** /10

Based on 28 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
96.1%

Mid-Market(51-1000 emp.)
3.2%

Enterprise(\> 1000 emp.)
0.7%

Small-Business(50 or fewer emp.)
96.1%

Mid-Market(51-1000 emp.)
3.2%

Enterprise(\> 1000 emp.)
0.7%

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

Small-Business(50 or fewer emp.)
40.7%

Mid-Market(51-1000 emp.)
45.9%

Enterprise(\> 1000 emp.)
13.3%

**Reviewers' Industry**

[![Smartsupp](https://images.g2crowd.com/uploads/product/hd_favicon/bda35bab637cbc4068d25b04262606f9/smartsupp.svg "Smartsupp")](https://www.g2.com/products/smartsupp/reviews)
Smartsupp

Retail
7.4%

Apparel & Fashion
4.0%

Consumer Goods
3.9%

Health, Wellness and Fitness
3.8%

Automotive
3.6%

Other
77.3%

[![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews)
Zendesk for Customer Service

Computer Software
14.1%

Information Technology and Services
12.6%

Financial Services
5.9%

Retail
5.1%

Consumer Services
4.4%

Other
58.0%

Alternatives

**Smartsupp Alternatives**

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Freshchat](https://images.g2crowd.com/uploads/product/hd_favicon/11816ec7e2663eb06b74cbab32900fda/freshworks-freshchat.svg "Freshchat")

[
FreshChat
](/products/freshworks-freshchat/reviews)

**Zendesk for Customer Service Alternatives**

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)