Compare Smartsupp and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (96.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
Free 1 operator Per Month
$19.00 1 user per month billed annually
Smartsupp
Star Rating
(1,043)4.7 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 operator Per Month
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,824)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a comprehensive platform for managing customer queries, with users appreciating its ability to streamline tickets and emails, which enhances response efficiency and overall customer experience.
- Users say that Smartsupp stands out for its intuitive interface and quick installation, making it easy for teams to start using the software right away. Reviewers highlight its real-time visitor tracking feature, which allows businesses to engage customers effectively as they navigate the website.
- According to verified reviews, Zendesk for Customer Service has a higher overall satisfaction score, reflecting its robust capabilities in customer service automation and chatbot functionalities, which users find beneficial for handling complex customer interactions.
- Reviewers mention that while Smartsupp is praised for its simplicity and smart design, it may not offer the same depth of features as Zendesk, particularly in areas like customer service automation, where Zendesk's advanced tools provide a more comprehensive solution.
- G2 reviewers highlight that Zendesk's generative AI service is a favorite among users, as it helps create multi-level responses tailored to customer needs, showcasing its strength in customization and adaptability to various business requirements.
- Users report that while Smartsupp is favored by small businesses for its free entry-level pricing, Zendesk's mid-market focus and extensive feature set may provide better long-term value for larger organizations looking for a scalable customer service solution.
Pricing
Entry-Level Pricing
Smartsupp
FREE
Free
1 operator Per Month
Ideal for individuals enhancing website performance with Live Chat.
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Smartsupp
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.9
870
8.6
5,192
Ease of Use
9.2
898
8.6
5,300
Ease of Setup
9.2
793
8.0
3,256
Ease of Admin
9.0
696
8.2
3,125
Quality of Support
8.9
708
8.4
4,926
Has the product been a good partner in doing business?
9.0
633
8.4
3,048
Product Direction (% positive)
9.2
879
8.0
4,845
Features by Category
Ticket and Case Management
Not enough data
8.8
2583
|
Verified
Not enough data
8.7
2612
|
Verified
Not enough data
8.5
2541
|
Verified
Not enough data
8.4
2372
|
Verified
Not enough data
8.2
1933
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2410
|
Verified
Not enough data
8.3
1866
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2335
|
Verified
Not enough data
8.4
1748
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1325
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
8.8
564
8.0
1780
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2369
|
Verified
Not enough data
8.0
2419
|
Verified
Messenger
8.7
193
Not enough data
7.8
185
Not enough data
9.2
201
Not enough data
8.7
194
Not enough data
Channels
8.0
177
Not enough data
9.0
187
Not enough data
7.5
166
Not enough data
7.0
167
Not enough data
7.5
164
Not enough data
Customers
8.3
174
Not enough data
8.3
175
Not enough data
8.3
178
Not enough data
8.2
169
Not enough data
8.2
177
Not enough data
Agentic AI - Conversational Marketing
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
8.9
9
Not enough data
Lead Facilitation
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Not enough data
Organization
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Not enough data
Performance Analysis
7.8
117
Not enough data
8.0
118
Not enough data
Sales Analysis
7.9
116
Not enough data
7.7
112
Not enough data
Generative AI
8.4
71
Not enough data
8.4
71
Not enough data
Agentic AI - AI Sales Assistant
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
Not enough data
Usability
Not enough data
8.3
664
Not enough data
8.3
660
Not enough data
8.4
633
Reporting
Not enough data
8.3
586
Not enough data
7.9
561
Not enough data
8.2
642
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
8.6
339
8.1
465
8.7
336
8.1
463
8.7
330
8.3
446
8.6
331
8.1
445
Feature Not Available
8.1
354
Platform
9.1
343
8.6
469
8.8
333
8.3
468
8.7
322
8.3
462
8.6
321
8.2
464
8.0
299
Feature Not Available
8.6
313
Feature Not Available
8.7
318
8.4
453
Generative AI
8.0
278
8.1
111
Feature Not Available
8.2
110
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
682
Not enough data
8.2
747
Support Automation
Not enough data
8.1
712
Not enough data
8.3
756
Not enough data
8.4
715
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
8.6
163
8.1
83
8.0
161
7.5
76
8.2
159
8.1
85
Automation
8.3
157
8.0
84
8.5
155
8.2
82
8.4
156
8.0
82
Artificial Intelligence
8.3
152
7.8
81
8.4
157
7.6
80
8.2
153
7.7
84
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
7.9
206
Feature Not Available
Feature Not Available
Communication
9.2
603
8.6
949
|
Verified
9.0
592
8.5
964
|
Verified
Feature Not Available
8.1
719
9.0
564
8.5
736
|
Verified
Feature Not Available
8.0
520
Internal Use
8.8
564
8.0
1780
|
Verified
8.7
565
8.5
847
|
Verified
Feature Not Available
8.1
649
Feature Not Available
8.5
897
8.6
551
8.6
826
|
Verified
Feature Not Available
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smartsupp and Zendesk for Customer Service are categorized as Customer Service Automation, Chatbots, and Live Chat
Unique Categories
Smartsupp is categorized as AI Sales Assistant and Conversational Marketing
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Help Desk, Conversational Support, Workforce Management, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
7.2%
Apparel & Fashion
4.1%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.8%
Automotive
3.5%
Other
77.5%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
Smartsupp has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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