Compare Sendbird and Wati 
Featured Products
At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Contact Us
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansWati
Star Rating
(461)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in streamlining communication through WhatsApp, with features like structured message campaigns and automated replies, making it particularly effective for businesses looking to enhance client interactions during busy periods.
- Users say that Sendbird offers a robust API that is easy to navigate, allowing even non-developers to create scripts for data export, which is a significant advantage for those needing detailed reporting and data management.
- Reviewers mention that Wati's user-friendly dashboard simplifies task management, enabling users to easily assign tasks and updates to team members, which is a big plus for small businesses that require efficient collaboration.
- According to verified reviews, Sendbird is praised for its detailed message management capabilities, allowing users to easily identify and manage messages from different client groups, which enhances operational efficiency for customer support teams.
- Users highlight that both platforms have a similar ease of setup, but Wati's initial onboarding process is noted as particularly straightforward, which can be a deciding factor for businesses looking for quick implementation.
- G2 reviewers indicate that while Sendbird has a slight edge in support quality, Wati still provides adequate support, though some users feel it could improve in this area, especially for more complex issues.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Sendbird
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
9.1
105
8.9
356
Ease of Use
9.2
109
9.2
366
Ease of Setup
9.0
94
9.0
329
Ease of Admin
9.1
59
9.1
275
Quality of Support
9.2
104
8.6
348
Has the product been a good partner in doing business?
9.1
58
9.1
271
Product Direction (% positive)
9.1
107
9.3
336
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
154
Not enough data
7.9
152
Not enough data
8.6
165
Not enough data
8.5
153
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.7
68
8.8
133
8.7
68
8.5
117
8.6
64
8.5
114
Support
8.4
67
8.6
119
8.1
65
8.3
114
9.0
67
8.6
129
Responses
Not enough data
8.6
173
Not enough data
8.8
167
Not enough data
8.7
165
Not enough data
8.6
159
Not enough data
8.5
153
Platform
Not enough data
8.7
163
Not enough data
8.8
142
Not enough data
8.4
159
Not enough data
8.0
162
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
67
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
67
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Not enough data
Communication
Feature Not Available
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
9.3
49
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
50
Not enough data
8.5
46
Not enough data
8.1
47
Not enough data
8.5
45
Not enough data
8.7
46
Not enough data
8.7
45
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.6(won by default)
57
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
92
Not enough data
9.2
88
Not enough data
9.0
87
Not enough data
9.1
86
Not enough data
9.2
90
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
84
Not enough data
8.6
78
Not enough data
8.8
81
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Not enough data
Automation
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Not enough data
Autonomy
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Wati are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Live Chat
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Food & Beverages
6.0%
Consumer Services
6.0%
Real Estate
6.0%
Other
57.3%
Education Management
10.3%
Information Technology and Services
7.2%
Retail
6.5%
Health, Wellness and Fitness
6.0%
Marketing and Advertising
6.0%
Other
64.1%
Discussions
Sendbird has no discussions with answers
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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