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At a Glance
Market Segments
Mid-Market (48.7% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Contact Us
Sendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansWati
Star Rating
(445)4.6 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Sendbird and Wati have a strong star rating of 4.6, indicating overall satisfaction, but Sendbird has a slight edge in quality of support with a score of 9.2 compared to Wati's 8.6, suggesting that users find Sendbird's support team more responsive and helpful.
- Reviewers mention that Sendbird is favored by mid-market companies (48.2% of reviews), while Wati is more popular among small businesses (78.7% of reviews), indicating that Sendbird may offer features that cater better to larger organizations.
- Users on G2 highlight that both products have the same entry-level price of "Contact Us," but Sendbird's ease of use score of 9.1 slightly outperforms Wati's 9.2, suggesting that Sendbird may have a more intuitive interface for users.
- Reviewers say that Sendbird excels in quality of support with a score of 9.2, where users appreciate the detailed documentation and professional support, while Wati's support is rated lower at 8.6, indicating potential delays in response times.
- G2 users report that both platforms have similar ease of integration scores (8.7), but Sendbird's API call speed (8.7) is slightly better than Wati's (8.6), which may lead to faster performance in applications that rely heavily on API interactions.
- Users say that Sendbird shines in community support with a score of 8.1, while Wati has a slightly better score of 8.3, indicating that Wati may have a more active user community for sharing tips and troubleshooting advice.
Pricing
Entry-Level Pricing
Sendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
Sendbird
Free Trial is available
Wati
Free Trial is available
Ratings
Meets Requirements
9.1
102
8.9
343
Ease of Use
9.2
106
9.2
352
Ease of Setup
9.0
92
8.9
314
Ease of Admin
9.1
58
9.1
265
Quality of Support
9.2
102
8.6
337
Has the product been a good partner in doing business?
9.1
57
9.1
261
Product Direction (% positive)
9.1
104
9.3
325
Features by Category
Campaigns
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
Analytics
7.2
19
Not enough data
7.2
19
Not enough data
Optimization
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Not enough data
Agentic AI - Push Notification
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
8.7
152
Not enough data
7.9
152
Not enough data
8.6
164
Not enough data
8.4
152
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.7
68
8.8
127
8.7
68
8.5
116
8.6
64
8.5
113
Support
8.4
67
8.6
119
8.1
65
8.3
114
9.0
67
8.6
125
Responses
Not enough data
8.6
169
Not enough data
8.8
166
Not enough data
8.6
164
Not enough data
8.6
159
Not enough data
8.5
153
Platform
Not enough data
8.7
162
Not enough data
8.7
138
Not enough data
8.4
159
Not enough data
8.0
158
Not enough data
Feature Not Available
Not enough data
8.7
149
Not enough data
8.6
150
Generative AI
Not enough data
7.3
95
Not enough data
Feature Not Available
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
7.2
6
Not enough data
8.3
6
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Not enough data
Communication
Feature Not Available
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
9.2
48
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
48
Not enough data
8.5
45
Not enough data
8.1
47
Not enough data
8.4
44
Not enough data
8.7
45
Not enough data
8.7
45
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
58
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
85
Not enough data
9.3
86
Not enough data
9.2
84
Not enough data
9.0
84
Not enough data
9.1
84
Not enough data
9.2
84
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.8
81
Not enough data
9.1
79
Not enough data
8.6
76
Not enough data
8.8
77
Customer Query Resolution - AI Customer Support Agents
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
Automation
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Not enough data
Autonomy
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sendbird and Wati are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Sendbird is categorized as AI Customer Support Agents, Push Notification, Bot Platforms, and Live Chat
Wati is categorized as Chatbots, Proactive Notification, Customer Communications Management, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Education Management
10.1%
Information Technology and Services
7.4%
Retail
6.7%
Marketing and Advertising
5.9%
Health, Wellness and Fitness
5.9%
Other
64.0%
Discussions
Sendbird has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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