# Sendbird vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Wati excels in streamlining communication through WhatsApp, with features like structured message campaigns and automated replies, making it particularly effective for businesses looking to enhance client interactions during busy periods.
- **Users say** that Sendbird offers a robust API that is easy to navigate, allowing even non-developers to create scripts for data export, which is a significant advantage for those needing detailed reporting and data management.
- **Reviewers mention** that Wati's user-friendly dashboard simplifies task management, enabling users to easily assign tasks and updates to team members, which is a big plus for small businesses that require efficient collaboration.
- **According to verified reviews** , Sendbird is praised for its detailed message management capabilities, allowing users to easily identify and manage messages from different client groups, which enhances operational efficiency for customer support teams.
- **Users highlight** that both platforms have a similar ease of setup, but Wati's initial onboarding process is noted as particularly straightforward, which can be a deciding factor for businesses looking for quick implementation.
- **G2 reviewers indicate** that while Sendbird has a slight edge in support quality, Wati still provides adequate support, though some users feel it could improve in this area, especially for more complex issues.



| | Sendbird | Wati | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 124 | 488 | 
| **Largest Market Segment** | Mid-Market (48.7% of reviews) | Small-Business (76.9% of reviews) | 
| **Entry Level Price** | Contact Us 10000 Conversation based pricing | Contact Us | 

---
## Top Pros & Cons

### Sendbird

Pros:
- Ease of Use (47 reviews)
- Customer Support (31 reviews)

Cons:
- Expensive (18 reviews)
- Learning Curve (10 reviews)

### Wati

Pros:
- Ease of Use (102 reviews)
- Automation (71 reviews)

Cons:
- Expensive (39 reviews)
- Cost (32 reviews)

---
## Ratings Comparison
| Rating | Sendbird | Wati | 
|---|---|---|
  | **Meets Requirements** | 9.1 (105 reviews) | 8.9 (369 reviews) | 
  | **Ease of Use** | 9.2 (109 reviews) | 9.2 (380 reviews) | 
  | **Ease of Setup** | 9.0 (94 reviews) | 8.9 (343 reviews) | 
  | **Ease of Admin** | 9.1 (59 reviews) | 9.1 (290 reviews) | 
  | **Quality of Support** | 9.2 (104 reviews) | 8.5 (361 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (58 reviews) | 9.1 (285 reviews) | 
  | **Product Direction (% positive)** | 9.1 (107 reviews) | 9.3 (347 reviews) | 

---
## Pricing

### Sendbird

#### Entry-Level Pricing

Plan: Sendbird AI Agent

Price: Contact Us 10000 Conversation based pricing

Description: Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:

Key Features:
-  Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team

[Browse all 2 editions](https://www.g2.com/products/sendbird/pricing)

#### Free Trial

Yes

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 7.2/10 | 20 |
| **Wati** | N/A | N/A |

#### Campaigns

| Feature | Sendbird | Wati | 
|---|---|---|
| **Customize** | 8.0 (19 reviews) | Not enough data | 
| **Scheduling** | 6.9 (19 reviews) | Not enough data | 
| **Retarget** | 6.7 (19 reviews) | Not enough data | 
| **Segmentation** | Feature Not Available | Not enough data | 
| **Triggered Notifications** | 7.0 (19 reviews) | Not enough data | 

#### Analytics

| Feature | Sendbird | Wati | 
|---|---|---|
| **Campaign Performance** | 7.2 (19 reviews) | Not enough data | 
| **Audience Insights** | 7.2 (19 reviews) | Not enough data | 

#### Optimization

| Feature | Sendbird | Wati | 
|---|---|---|
| **A/B Testing** | Feature Not Available | Not enough data | 
| **Personalization** | 7.8 (19 reviews) | Not enough data | 
| **Rich Notifications** | 7.8 (19 reviews) | Not enough data | 
| **Integrations** | 6.9 (19 reviews) | Not enough data | 

#### Agentic AI - Push Notification

| Feature | Sendbird | Wati | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Wati** | 8.5/10 | 182 |

#### Channels

| Feature | Sendbird | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Sendbird | Wati | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.7 (156 reviews) | 
| **Create Content** | Not enough data | 7.9 (152 reviews) | 
| **Personalization** | Not enough data | 8.7 (166 reviews) | 
| **Inbound Identification** | Not enough data | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (153 reviews) | 

#### Generative AI

| Feature | Sendbird | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.6/10 | 70 |
| **Wati** | 8.6/10 | 158 |

#### Functionality

| Feature | Sendbird | Wati | 
|---|---|---|
| **Ease Of Integration** | 8.7 (68 reviews) | 8.8 (137 reviews) | 
| **API Call Speed** | 8.7 (68 reviews) | 8.6 (118 reviews) | 
| **Communication Varieties** | 8.6 (64 reviews) | 8.6 (116 reviews) | 

#### Support

| Feature | Sendbird | Wati | 
|---|---|---|
| **Documentation** | 8.4 (67 reviews) | 8.6 (118 reviews) | 
| **Community Support** | 8.1 (65 reviews) | 8.4 (114 reviews) | 
| **Professional Support** | 9.0 (67 reviews) | 8.7 (131 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | Sendbird | Wati | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (176 reviews) | 
| **Control** | Not enough data | 8.8 (169 reviews) | 
| **Route To Human** | Not enough data | 8.7 (166 reviews) | 
| **Menu bars** | Not enough data | 8.6 (159 reviews) | 
| **Drip sequences** | Not enough data | 8.5 (156 reviews) | 

#### Platform

| Feature | Sendbird | Wati | 
|---|---|---|
| **Live chat** | Not enough data | 8.8 (164 reviews) | 
| **Integrations** | Not enough data | 8.8 (146 reviews) | 
| **Branding** | Not enough data | 8.4 (160 reviews) | 
| **Analytics** | Not enough data | 8.0 (163 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.7 (152 reviews) | 
| **Collection of information** | Not enough data | 8.6 (152 reviews) | 

#### Generative AI

| Feature | Sendbird | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (98 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Wati** | 8.3/10 | 61 |

#### Conversational Platform

| Feature | Sendbird | Wati | 
|---|---|---|
| **Personalization** | Not enough data | 8.6 (49 reviews) | 
| **Omnichannel** | Not enough data | 7.6 (43 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (46 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (52 reviews) | 

#### Support Automation

| Feature | Sendbird | Wati | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (43 reviews) | 
| **Seamless Escalation** | Not enough data | 8.5 (47 reviews) | 
| **Transcripts** | Not enough data | 7.9 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.5 (46 reviews) | 

#### Generative AI

| Feature | Sendbird | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | Sendbird | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | Sendbird | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.7 (67 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 7.8/10 | 6 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Sendbird | Wati | 
|---|---|---|
| **AI Text Generation** | 7.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (6 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Sendbird | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.4/10 | 51 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | Sendbird | Wati | 
|---|---|---|
| **AI Text Generation** | 7.4 (39 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (39 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (32 reviews) | Not enough data | 

#### Communication

| Feature | Sendbird | Wati | 
|---|---|---|
| **Pop-up Chat** | Feature Not Available | Not enough data | 
| **Notifications** | 8.9 (48 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (49 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | Sendbird | Wati | 
|---|---|---|
| **Customization ** | 8.9 (50 reviews) | Not enough data | 
| **Conversation Archiving** | 8.5 (46 reviews) | Not enough data | 
| **Lead Development** | 8.1 (47 reviews) | Not enough data | 
| **Knowledge Base** | 8.5 (45 reviews) | Not enough data | 
| **Team Inbox ** | 8.7 (46 reviews) | Not enough data | 
| **Customer Profiles** | 8.7 (45 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | Sendbird | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Sendbird | Wati | 
|---|---|---|
| **Mentions** | Not enough data | 8.3 (55 reviews) | 
| **Tickets** | Not enough data | 8.6 (58 reviews) | 
| **Macros** | Not enough data | 8.5 (54 reviews) | 

#### Channels

| Feature | Sendbird | Wati | 
|---|---|---|
| **Email** | Not enough data | Feature Not Available | 
| **Social** | Not enough data | 8.4 (56 reviews) | 
| **Live Chat** | Not enough data | 8.6 (60 reviews) | 
| **Phone** | Not enough data | 7.7 (50 reviews) | 
| **Text** | Not enough data | 8.5 (51 reviews) | 

#### Insight

| Feature | Sendbird | Wati | 
|---|---|---|
| **Surveys** | Not enough data | 8.0 (49 reviews) | 
| **Reporting** | Not enough data | Feature Not Available | 
| **Visitor Activity** | Not enough data | Feature Not Available | 
| **Help Desk** | Not enough data | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Wati** | 9.1/10 | 107 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Sendbird | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (92 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (90 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.2 (86 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (94 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Sendbird | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.9 (81 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | 8.7/10 | 13 |
| **Wati** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Sendbird | Wati | 
|---|---|---|
| **Automated Ticket Resolution** | 8.5 (12 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.9 (12 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.5 (12 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.8 (12 reviews) | Not enough data | 
| **Multilingual Support** | 8.5 (12 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Sendbird | Wati | 
|---|---|---|
| **Proactive Customer Outreach** | 8.9 (12 reviews) | Not enough data | 
| **Feedback Collection** | 8.5 (12 reviews) | Not enough data | 
| **Escalation Handling** | 8.5 (12 reviews) | Not enough data | 
| **Workflow Optimization** | 9.0 (12 reviews) | Not enough data | 

#### Automation

| Feature | Sendbird | Wati | 
|---|---|---|
| **Customer Interaction Automation** | 8.6 (13 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (12 reviews) | Not enough data | 
| **Document Processing** | 8.7 (13 reviews) | Not enough data | 

#### Autonomy

| Feature | Sendbird | Wati | 
|---|---|---|
| **Independent Decision Making** | 8.9 (12 reviews) | Not enough data | 
| **Adaptive Responses** | 8.6 (12 reviews) | Not enough data | 
| **Task Execution** | 8.2 (12 reviews) | Not enough data | 
| **Problem Solving** | 8.9 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Sendbird** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Sendbird | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Sendbird (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Push Notification Software](https://www.g2.com/categories/push-notification), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Wati (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Sendbird | Wati | 
|---|---|---|
| **Small-Business** | 32.5% | 76.9% | 
| **Mid-Market** | 48.7% | 21.5% | 
| **Enterprise** | 18.8% | 1.6% | 

### By Industry

#### Sendbird

- **Computer Software:** 13.7%
- **Health, Wellness and Fitness:** 11.1%
- **Food & Beverages:** 6.0%
- **Consumer Services:** 6.0%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.1%
- **Financial Services:** 5.1%
- **Hospital & Health Care:** 4.3%
- **Sports:** 3.4%
- **Computer Games:** 3.4%
- **Other:** 35.9%

#### Wati

- **Education Management:** 10.4%
- **Information Technology and Services:** 7.2%
- **Retail:** 6.3%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.6%
- **Automotive:** 3.0%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Consumer Services:** 2.5%
- **Other:** 49.1%

---
## Alternatives

### Alternatives to Sendbird

- [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) — 4.5/5 stars (53 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [CometChat](https://www.g2.com/products/cometchat/reviews) — 4.6/5 stars (111 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (497 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (67 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Sendbird

No discussions available for this product.

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sendbird-vs-wati)