Compare SAP Service Cloud and Zoho Desk 
At a Glance
Market Segments
Mid-Market (39.6% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
No pricing available
$0.00
SAP Service Cloud
Star Rating
(262)4.4 out of 5
Market Segments
Mid-Market (39.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudZoho Desk
Star Rating
(7,515)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many praising its drag-and-drop interface that significantly enhances productivity. Users appreciate the ease of organizing their systems, which they believe leads to improved processes.
- Users say that SAP Service Cloud provides robust analytics capabilities, particularly for tracking response times and customer satisfaction. This feature is highlighted as a key strength for teams looking to monitor performance across departments effectively.
- Reviewers mention that Zoho Desk's ticket management system is versatile, offering multiple options for actioning tickets, such as linking or putting them on hold. This flexibility is noted as a significant advantage for users managing high volumes of customer inquiries.
- According to verified reviews, SAP Service Cloud is recognized for its straightforward task management features, allowing users to easily assign cases and set priorities. This functionality is particularly beneficial for teams that need to streamline their workflow.
- G2 reviewers highlight that both platforms have similar scores for ease of setup, but Zoho Desk's intuitive onboarding process is frequently mentioned as a time-saver, making it easier for new users to get started without extensive training.
- Users report that while Zoho Desk has a larger market presence among small businesses, SAP Service Cloud is favored in mid-market segments, indicating that each product may cater to different organizational needs and sizes effectively.
Pricing
Entry-Level Pricing
SAP Service Cloud
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
SAP Service Cloud
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
220
8.7
6,029
Ease of Use
8.6
229
8.5
6,109
Ease of Setup
8.1
146
8.1
5,381
Ease of Admin
8.3
70
8.3
4,931
Quality of Support
8.8
216
8.3
5,418
Has the product been a good partner in doing business?
8.8
68
8.4
4,458
Product Direction (% positive)
9.4
222
8.9
5,768
Features by Category
Ticket and Case Management
8.9
98
8.6
3456
|
Verified
8.8
99
8.5
3367
|
Verified
8.7
104
8.3
3177
|
Verified
8.5
94
8.3
2958
|
Verified
8.6
91
8.2
2687
|
Verified
8.6
89
8.4
2918
|
Verified
8.8
91
8.5
2943
|
Verified
8.8
98
8.3
2530
|
Verified
Generative AI
8.3
34
7.4
969
8.5
34
7.4
955
Agentic AI - Help Desk
8.8
22
7.1
359
8.7
22
7.2
362
8.9
22
7.2
360
Communication Channels
9.0
90
8.3
2879
|
Verified
8.7
93
8.6
3123
|
Verified
8.7
93
8.2
2424
|
Verified
8.5
85
8.0
2164
|
Verified
8.3
88
7.8
1926
|
Verified
Platform
8.3
91
8.1
2306
|
Verified
8.2
96
8.2
2757
|
Verified
8.9
90
8.4
2858
|
Verified
8.6
94
8.1
2340
|
Verified
8.7
91
8.2
2841
|
Verified
8.9
91
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
8.5
66
Not enough data
8.8
60
Not enough data
8.7
60
Not enough data
8.6
62
Not enough data
Support Automation
8.5
62
Not enough data
8.9
60
Not enough data
8.8
60
Not enough data
8.7
64
Not enough data
Generative AI
8.5
17
Not enough data
8.7
17
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
719
|
Verified
Not enough data
8.7
760
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
8.2
96
8.2
2757
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.7
693
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
8.6
26
7.7
423
Self-Service Experience
8.7
98
8.5
1514
8.6
95
8.4
1471
8.5
95
8.1
1278
8.3
93
8.1
771
8.4
101
8.2
816
Self-Service Platform
8.6
98
8.3
842
8.7
101
8.3
819
8.4
97
7.8
732
8.4
98
8.2
767
Agentic AI - Customer Self-Service
8.3
10
7.7
79
9.0
10
7.7
80
8.8
10
7.9
79
9.2
10
7.8
84
9.2
10
7.8
82
8.5
10
7.8
80
8.8
10
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
9.3
16
7.7
186
9.3
17
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAP Service Cloud and Zoho Desk are categorized as Digital Customer Service Platforms, Help Desk, and Customer Self-Service
Unique Categories
SAP Service Cloud is categorized as Conversational Support
Zoho Desk is categorized as AI Customer Support Agents, Social Customer Service, Complaint Management, Live Chat, Contact Center Knowledge Base, Google Workspace for Sales, and Customer Communications Management
Reviews
Reviewers' Company Size
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Computer Software
9.7%
Accounting
4.7%
Telecommunications
4.2%
Computer & Network Security
3.4%
Other
55.1%
Information Technology and Services
17.8%
Computer Software
10.8%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
SAP Service Cloud has no discussions with answers
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
