Introducing G2.ai, the future of software buying.Try now
Compare SAP Service Cloud and Zoho Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (39.7% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
SAP Service Cloud
Star Rating
(240)4.4 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudZoho Desk
Star Rating
(7,238)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, particularly highlighting its intuitive interface that keeps everything organized. Users appreciate how easy it is to track tickets and respond to customers without confusion, making daily operations smoother.
- Users say that SAP Service Cloud offers robust case management workflows, which streamline query resolution. Reviewers find the system's ability to provide a single point of truth for customer issues particularly beneficial, allowing for quicker responses and improved efficiency.
- According to verified reviews, Zoho Desk stands out for its affordability, with many users noting that it provides advanced customer support functionalities at lower prices compared to competitors. This value proposition is especially appealing to small businesses looking for cost-effective solutions.
- Reviewers mention that while SAP Service Cloud has strong automation features, some users feel that it can be complex to navigate at times. This complexity can hinder the overall user experience, especially for those who prefer a more straightforward interface.
- G2 reviewers highlight that Zoho Desk's implementation process is quick and user-friendly, with many users praising the responsive support team during integration. This ease of setup is a significant advantage for businesses transitioning from other platforms.
- Users appreciate the intelligence features integrated into SAP Service Cloud, which provide critical information during urgent situations. This capability allows support teams to act swiftly, but some users still express a desire for a more seamless experience across different functionalities.
Pricing
Entry-Level Pricing
SAP Service Cloud
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
SAP Service Cloud
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
208
8.7
5,770
Ease of Use
8.7
216
8.5
5,848
Ease of Setup
8.2
134
8.1
5,124
Ease of Admin
8.3
70
8.3
4,807
Quality of Support
8.9
203
8.3
5,187
Has the product been a good partner in doing business?
8.8
68
8.4
4,341
Product Direction (% positive)
9.5
211
8.9
5,533
Features by Category
Ticket and Case Management
8.9
94
8.6
3370
|
Verified
8.8
93
8.5
3310
|
Verified
8.7
96
8.3
3098
|
Verified
8.5
94
8.3
2927
|
Verified
8.6
89
8.2
2647
|
Verified
8.6
89
8.4
2909
|
Verified
8.8
91
8.5
2917
|
Verified
8.8
89
8.3
2508
|
Verified
Generative AI
8.4
33
7.4
962
8.5
34
7.4
950
Agentic AI - Help Desk
8.8
22
7.1
357
8.7
22
7.1
360
8.9
22
7.2
357
Communication Channels
9.0
90
8.3
2862
|
Verified
8.8
90
8.6
3086
|
Verified
8.8
91
8.2
2393
|
Verified
8.5
84
8.0
2149
|
Verified
8.3
85
7.8
1909
|
Verified
Platform
8.3
90
8.1
2289
|
Verified
8.2
95
8.2
2740
|
Verified
8.9
89
8.4
2837
|
Verified
8.6
89
8.1
2261
|
Verified
8.7
89
8.2
2802
|
Verified
8.9
89
8.4
2959
|
Verified
Administration
Not enough data
8.2
343
Not enough data
8.2
342
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
576
Not enough data
8.0
556
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Conversational Platform
8.5
65
Not enough data
8.8
60
Not enough data
8.7
60
Not enough data
8.6
62
Not enough data
Support Automation
8.5
62
Not enough data
8.9
60
Not enough data
8.8
59
Not enough data
8.7
64
Not enough data
Generative AI
8.5
17
Not enough data
8.7
17
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
7.8
176
Communication
Not enough data
8.8
717
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
8.2
95
8.2
2740
|
Verified
Not enough data
8.5
360
Not enough data
8.4
455
Not enough data
8.7
713
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
8.6
26
7.7
422
Self-Service Experience
8.7
98
8.5
1510
8.6
95
8.4
1469
8.5
95
8.1
1275
8.3
93
8.1
770
8.4
101
8.2
815
Self-Service Platform
8.6
98
8.3
839
8.7
101
8.3
816
8.4
97
7.8
728
8.4
98
8.2
763
Agentic AI - Customer Self-Service
8.3
10
7.7
79
9.0
10
7.7
80
8.8
10
7.9
79
9.2
10
7.8
84
9.2
10
7.8
82
8.5
10
7.8
80
8.8
10
7.7
82
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
636
Not enough data
8.5(won by default)
488
Channels
Not enough data
9.0(won by default)
625
Not enough data
8.5(won by default)
544
Not enough data
8.7(won by default)
515
Not enough data
8.6(won by default)
458
Not enough data
8.8(won by default)
483
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
590
Generative AI
9.3
16
7.6
184
9.4
16
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAP Service Cloud and Zoho Desk are categorized as Digital Customer Service Platforms, Help Desk, and Customer Self-Service
Unique Categories
SAP Service Cloud is categorized as Conversational Support
Zoho Desk is categorized as Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Google Workspace for Sales, Social Customer Service, Live Chat, and AI Customer Support Agents
Reviews
Reviewers' Company Size
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.7%
Computer Software
9.8%
Accounting
4.9%
Telecommunications
3.6%
Computer & Network Security
3.6%
Other
54.5%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
SAP Service Cloud has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
