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Compare SAP Service Cloud and Salesforce Service Cloud Software 
Featured Products
At a Glance
Market Segments
Mid-Market (39.8% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $25.00 1 User Per Month
SAP Service Cloud
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (39.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudSalesforce Service Cloud
Star Rating
(7,192)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in providing a comprehensive view of customer interactions, with features like the Lightning Console that minimize context-switching. Users appreciate how this leads to faster, more empathetic support, which is crucial for maintaining customer satisfaction.
- Users say that SAP Service Cloud offers a robust live-chat tool with impressive automation capabilities. The Inbox module is highlighted as a standout feature, allowing for direct communication with clients and streamlining the support process, making it easier for teams to manage customer inquiries.
- Reviewers mention that Salesforce Service Cloud's scalability and integration of omnichannel communication make it a powerful tool for managing customer support. Users have noted measurable improvements, such as a 15% reduction in call volumes due to effective case management and automation.
- According to verified reviews, SAP Service Cloud is praised for its case management workflows that automate and streamline query resolution. This feature is seen as a significant advantage, enabling support teams to resolve customer issues more quickly and efficiently.
- G2 reviewers highlight that while both platforms have similar star ratings, Salesforce Service Cloud's higher G2 Score reflects greater overall user satisfaction. Users have expressed that it brings together cases, communication, and reporting in one place, enhancing the efficiency of support teams.
- Users report that SAP Service Cloud provides a single point of truth for customer messages, which simplifies the support process. This feature allows support agents to respond faster by consolidating information, reducing the need to navigate multiple platforms.
Pricing
Entry-Level Pricing
SAP Service Cloud
No pricing availableSalesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
SAP Service Cloud
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
209
8.6
2,782
Ease of Use
8.7
218
8.4
5,362
Ease of Setup
8.2
136
7.9
4,117
Ease of Admin
8.3
70
8.2
1,534
Quality of Support
8.9
205
8.3
2,561
Has the product been a good partner in doing business?
8.8
68
8.7
1,515
Product Direction (% positive)
9.5
213
8.3
2,741
Features by Category
Ticket and Case Management
8.9
95
8.5
1208
|
Verified
8.8
94
8.4
1204
|
Verified
8.7
96
8.3
1242
|
Verified
8.5
94
8.3
1158
|
Verified
8.6
89
8.1
984
8.6
89
7.9
1169
|
Verified
8.8
91
8.3
1152
|
Verified
8.8
90
8.5
1039
|
Verified
Generative AI
8.4
33
7.6
179
8.5
34
7.6
177
Agentic AI - Help Desk
8.8
22
8.2
55
8.7
22
8.3
55
8.9
22
8.2
57
Communication Channels
9.0
90
8.4
1023
|
Verified
8.7
91
8.6
1209
|
Verified
8.8
91
8.1
851
8.5
84
8.0
809
|
Verified
8.3
86
8.1
768
Platform
8.3
91
7.8
555
|
Verified
8.2
96
8.3
818
|
Verified
8.9
90
8.6
693
|
Verified
8.5
90
8.3
613
|
Verified
8.7
90
8.2
1147
|
Verified
8.9
90
8.2
1165
|
Verified
Administration
Not enough data
8.8
228
Not enough data
8.8
227
Not enough data
8.6
224
Knowledge Management
Not enough data
8.7
219
Not enough data
8.5
211
Not enough data
8.4
209
Compliance
Not enough data
8.7
227
Not enough data
8.7
224
Not enough data
8.6
224
Not enough data
8.6
221
Customer Support
Not enough data
8.1
210
Not enough data
8.2
203
Not enough data
8.0
192
Data Security
Not enough data
8.6
216
Not enough data
8.7
217
Not enough data
9.0
218
Not enough data
9.1
218
Administration
Not enough data
8.6
209
Not enough data
8.8
210
Not enough data
8.9
214
Generative AI
Not enough data
7.5
148
Channels
Not enough data
8.5
121
Not enough data
8.3
118
Not enough data
7.5
117
Design
Not enough data
8.4
114
Not enough data
8.0
115
Not enough data
8.2
117
Not enough data
8.4
117
Not enough data
8.5
114
Generative AI
Not enough data
7.4
111
Not enough data
7.5
110
Usability
Not enough data
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Reporting
Not enough data
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Generative AI
Not enough data
7.6
179
Not enough data
7.6
180
Quality Assurance
Not enough data
8.7
69
Not enough data
8.7
66
Not enough data
8.7
68
Engagement
Not enough data
8.8
67
Not enough data
8.8
67
Not enough data
8.8
67
Performance
Not enough data
8.7
67
Not enough data
8.8
67
Generative AI
Not enough data
7.7
58
Not enough data
7.9
59
Channels
Not enough data
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Generative AI
Not enough data
7.0
217
Functions
Not enough data
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Agentic AI - Contact Center
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Administrative
Not enough data
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Workforce Management
Not enough data
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Administration
Not enough data
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Conversational Platform
8.5
66
8.5
103
8.8
60
8.7
101
8.7
60
8.1
100
8.6
62
8.2
103
Support Automation
8.5
62
8.2
101
8.9
60
8.1
100
8.8
60
8.1
101
8.7
64
8.0
98
Generative AI
8.5
17
7.4
96
8.7
17
7.5
95
Customer Support
Not enough data
8.3
143
Not enough data
7.9
138
Not enough data
8.2
138
Automation
Not enough data
8.2
141
Not enough data
8.2
142
Not enough data
8.1
142
Artificial Intelligence
Not enough data
7.6
136
Not enough data
7.6
136
Not enough data
7.3
133
Generative AI
Not enough data
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Communication
Not enough data
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Internal Use
8.2
96
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
322
|
Verified
Generative AI
8.6
26
7.3
127
Self-Service Experience
8.7
98
8.6
593
8.6
95
8.3
579
8.5
95
8.3
528
8.3
93
8.0
214
8.4
101
8.4
224
Self-Service Platform
8.6
98
8.4
223
8.7
101
8.6
228
8.4
97
7.6
199
8.4
98
8.5
215
Agentic AI - Customer Self-Service
8.3
10
8.6
7
9.0
10
8.6
7
8.8
10
8.6
7
9.2
10
8.8
7
9.2
10
8.6
7
8.5
10
9.0
7
8.8
10
8.8
7
Generative AI
Not enough data
7.9(won by default)
53
Not enough data
8.0(won by default)
53
Process
Not enough data
8.6(won by default)
243
Not enough data
8.6(won by default)
263
Not enough data
8.3(won by default)
224
Channels
Not enough data
8.8(won by default)
272
Not enough data
8.4(won by default)
247
Not enough data
8.5(won by default)
230
Not enough data
8.6(won by default)
231
Not enough data
8.6(won by default)
213
Insight
Not enough data
8.6(won by default)
229
Not enough data
8.8(won by default)
264
Not enough data
8.5(won by default)
203
Not enough data
8.7(won by default)
251
Generative AI
9.3
16
8.0
80
9.3
17
7.9
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
SAP Service Cloud and Salesforce Service Cloud are categorized as Digital Customer Service Platforms, Conversational Support, Help Desk, and Customer Self-Service
Unique Categories
SAP Service Cloud has no unique categories
Salesforce Service Cloud is categorized as Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Reviews
Reviewers' Company Size
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.5%
Computer Software
9.7%
Accounting
4.9%
Telecommunications
3.5%
Computer & Network Security
3.5%
Other
54.9%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Alternatives
Discussions
SAP Service Cloud has no discussions with answers
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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