Compare Salesforce Service Cloud Software and Trengo 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
€349.00 10 User Per Month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Trengo. Users appreciate its flexibility, noting that it allows for customization to meet both current and future business needs.
- Users say that Salesforce Service Cloud offers a user-friendly interface that is easy to navigate, making onboarding a smooth experience. In contrast, while Trengo is also praised for its ease of use, some users highlight that it may not be as robust in handling complex workflows.
- Reviewers mention that Salesforce Service Cloud provides a comprehensive set of features, including advanced ticket management and SLA management, which are crucial for larger organizations. Trengo, while effective for small businesses, may lack some of these advanced functionalities, as noted by users who require more extensive support capabilities.
- According to verified reviews, Salesforce Service Cloud has a strong reputation for its quality of support, with users frequently highlighting the responsiveness and helpfulness of the support team. Trengo users also commend their support, particularly mentioning the assistance from account managers, which enhances the implementation process.
- Users report that Salesforce Service Cloud's reporting and analytics features are highly regarded, allowing businesses to gain valuable insights into customer interactions. Trengo, while offering basic reporting, may not provide the same depth of analysis, which some users find limiting for strategic decision-making.
- Reviewers note that Salesforce Service Cloud has a much larger user base and a wealth of reviews, indicating a more established presence in the market. In contrast, Trengo, while effective for small businesses, has fewer reviews, which may suggest a less extensive user experience to draw from.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.2
213
Ease of Use
8.4
5,383
8.6
217
Ease of Setup
7.9
4,139
8.2
159
Ease of Admin
8.2
1,536
8.3
141
Quality of Support
8.3
2,573
8.8
217
Has the product been a good partner in doing business?
8.7
1,517
8.8
142
Product Direction (% positive)
8.3
2,753
9.0
218
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
8.3
30
8.4
1208
|
Verified
8.2
30
8.3
1249
|
Verified
8.2
29
8.3
1161
|
Verified
8.0
31
8.1
985
6.7
25
7.9
1171
|
Verified
7.7
26
8.3
1153
|
Verified
8.2
30
8.5
1047
|
Verified
8.1
29
Generative AI
7.7
180
7.2
15
7.6
178
7.1
15
Agentic AI - Help Desk
8.3
58
Not enough data
8.4
57
Not enough data
8.2
60
Not enough data
Communication Channels
8.4
1024
|
Verified
Feature Not Available
8.6
1210
|
Verified
8.0
32
8.1
852
7.7
32
8.0
810
|
Verified
7.9
30
8.1
769
6.8
25
Platform
7.8
555
|
Verified
6.7
32
8.3
819
|
Verified
7.7
73
|
Verified
8.6
694
|
Verified
8.0
34
8.3
620
|
Verified
7.8
30
8.2
1150
|
Verified
7.3
33
8.2
1167
|
Verified
7.7
32
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Channels
8.5
122
8.5
84
8.3
119
7.5
70
7.6
118
6.8
70
Design
8.4
116
7.6
72
8.0
116
6.9
67
8.3
119
7.7
78
8.4
119
7.7
76
8.5
115
7.6
70
Generative AI
7.5
112
6.0
55
7.6
111
6.1
54
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
7.8
43
8.7
101
7.9
39
8.1
100
7.1
36
8.2
104
7.6
37
Support Automation
8.1
102
7.3
36
8.1
100
7.2
35
8.1
101
7.0
33
8.0
98
7.1
38
Generative AI
7.4
96
Feature Not Available
7.5
95
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
144
7.7
13
7.9
139
5.7
12
8.2
139
7.1
13
Automation
8.2
143
6.7
12
8.2
143
7.4
12
8.1
143
6.7
12
Artificial Intelligence
7.6
138
6.8
12
7.7
137
7.7
13
7.4
134
6.8
12
Generative AI
7.8
108
6.5
27
7.7
107
6.3
26
7.7
108
6.0
27
Communication
8.5
310
|
Verified
8.2
50
|
Verified
8.6
329
|
Verified
8.0
57
|
Verified
8.4
275
|
Verified
7.5
40
8.5
277
|
Verified
7.9
42
|
Verified
7.8
160
7.4
35
Internal Use
8.3
819
|
Verified
7.7
73
|
Verified
8.3
296
|
Verified
7.7
51
|
Verified
8.5
288
|
Verified
7.5
40
8.4
318
|
Verified
7.5
46
|
Verified
8.5
289
|
Verified
8.8
57
|
Verified
8.7
323
|
Verified
7.7
55
|
Verified
Generative AI
7.3
127
Feature Not Available
Self-Service Experience
8.6
593
7.5
31
8.3
579
7.3
30
8.3
528
Feature Not Available
8.0
214
7.7
27
8.4
224
7.8
27
Self-Service Platform
8.4
223
7.9
30
8.6
229
8.1
32
7.6
199
7.0
26
8.5
215
7.6
30
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by 1.8)
54
6.1
22
8.0(won by 1.8)
54
6.2
22
Process
8.6(won by 0.1)
244
8.5
36
8.6(tied score)
264
8.6(tied score)
35
8.3(won by 0.6)
225
7.7
28
Channels
8.8(won by 0.2)
273
8.6
42
8.4
248
8.5(won by 0.1)
40
8.5(won by 0.3)
231
8.2
38
8.6(won by 2.9)
232
5.7
33
8.6(won by 0.6)
214
8.0
35
Insight
8.6(won by 1.4)
230
7.2
27
8.8(won by 1.3)
265
7.5
34
8.5(won by 1.3)
204
7.2
29
8.7(won by 1.0)
252
7.7
32
Generative AI
8.0
80
6.4
11
7.9
81
6.4
11
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Trengo are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Complaint Management, Contact Center Knowledge Base, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Trengo is categorized as Email Management, Email Client, Shared Inbox, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Consumer Services
4.9%
Retail
4.9%
Information Technology and Services
4.1%
Other
73.3%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Trengo has no discussions with answers
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