Compare Agentforce Field Service (formerly Salesforce Field Service) and Workiz 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (96.2% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$187.00 1 Members Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansWorkiz
Star Rating
(224)4.5 out of 5
Market Segments
Small-Business (96.2% of reviews)
Pros & Cons
Entry-Level Pricing
$187.00 1 Members Per Month
Browse all 4 pricing plansAgentforce Field Service (formerly Salesforce Field Service) vs Workiz
When assessing the two solutions, reviewers found Workiz easier to use, set up, and administer. Reviewers also preferred doing business with Workiz overall.
- Reviewers felt that Workiz meets the needs of their business better than Agentforce Field Service (formerly Salesforce Field Service).
- When comparing quality of ongoing product support, reviewers felt that Workiz is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Workiz over Agentforce Field Service (formerly Salesforce Field Service).
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Workiz
Kickstart
$187.00
1 Members Per Month
The perfect starter kit.
- Scheduling
- 2 Automations
- Jobs, estimates & invoices
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableWorkiz
Free Trial is available
Ratings
Meets Requirements
8.6
349
8.7
160
Ease of Use
8.4
739
8.8
165
Ease of Setup
7.8
606
8.7
129
Ease of Admin
8.3
170
9.1
108
Quality of Support
8.6
339
8.7
159
Has the product been a good partner in doing business?
8.7
163
9.1
110
Product Direction (% positive)
9.0
342
9.2
139
Features by Category
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
152
7.8
44
7.5
150
6.2
24
Before the Job
8.5
276
8.5
119
8.6
270
8.8
113
8.6
276
8.7
111
8.4
268
8.4
105
On the Job
Feature Not Available
8.3
106
8.5
273
8.3
114
Feature Not Available
7.6
76
8.5
274
8.7
111
8.4
226
8.2
99
After the Job
8.6
278
8.3
110
8.6
272
8.3
106
8.2
226
8.8
112
8.7
227
8.1
91
Agentic AI - Field Service Management
7.6
58
8.9
6
7.8
59
7.8
6
8.0
59
8.3
6
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Workiz are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Workiz is categorized as Online Appointment Scheduling
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workiz
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
33.0%
Consumer Services
24.5%
Transportation/Trucking/Railroad
4.7%
Electrical/Electronic Manufacturing
4.2%
Retail
3.8%
Other
29.7%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??
1 Comment
TE
Hey, Raymond!
We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call...Read more
How much is Workiz software?
1 Comment
KC
My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly...Read more
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