# Agentforce Field Service (formerly Salesforce Field Service) vs Workiz Comparison --- ## AI Generated Summary - **G2 reviewers report** that Agentforce Field Service excels in transforming business operations, with users highlighting its **autonomous dispatch and triage capabilities** that allow the system to proactively address issues before human intervention is needed. This feature significantly enhances operational efficiency compared to Workiz. - **Users say** that Workiz offers a user-friendly interface, making it easy for technicians to manage their schedules. The platform's **clean layout** and customization options for invoices and estimates are frequently praised, providing a straightforward experience that some users find appealing. - **According to verified reviews** , Agentforce Field Service has a higher overall satisfaction score, reflecting its robust features that improve management of ground operations. Users note that it has **eliminated inconsistencies** and enhanced customer service, which is a critical aspect for businesses in the field service sector. - **Reviewers mention** that while Workiz is easy to set up and use, it may not offer the same depth of functionality as Agentforce Field Service. Users appreciate the **automation features** in Workiz for customer follow-ups, but some feel that Agentforce provides a more comprehensive solution for larger operations. - **G2 reviewers highlight** that Agentforce Field Service's implementation process is efficient, with many users noting that their dispatchers can get started quickly each day. This contrasts with Workiz, where some users have expressed a desire for more advanced features to support larger teams. - **Users report** that both platforms have strong support, but Workiz edges out slightly in terms of user satisfaction with its **quality of support**. Reviewers appreciate the responsiveness and helpfulness of the Workiz support team, which can be crucial for small businesses needing immediate assistance. | | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | | **Total Reviews** | 1,256 | 243 | | **Largest Market Segment** | Mid-Market (42.0% of reviews) | Small-Business (96.5% of reviews) | | **Entry Level Price** | $165.00 1 User Per Month | Contact Us 5 Users Per Year | --- ## Top Pros & Cons ### Agentforce Field Service (formerly Salesforce Field Service) Pros: - Ease of Use (109 reviews) - Scheduling Management (103 reviews) Cons: - Improvement Needed (127 reviews) - Learning Curve (84 reviews) ### Workiz Pros: - Customer Support (21 reviews) - Ease of Use (17 reviews) Cons: - Customization Difficulties (10 reviews) - Pricing Issues (8 reviews) --- ## Ratings Comparison | Rating | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Meets Requirements** | 8.6 (375 reviews) | 8.7 (171 reviews) | | **Ease of Use** | 8.3 (942 reviews) | 8.8 (178 reviews) | | **Ease of Setup** | 7.7 (805 reviews) | 8.7 (141 reviews) | | **Ease of Admin** | 8.3 (189 reviews) | 9.1 (118 reviews) | | **Quality of Support** | 8.6 (365 reviews) | 8.7 (169 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.0 (121 reviews) | | **Product Direction (% positive)** | 8.9 (365 reviews) | 9.1 (150 reviews) | --- ## Pricing ### Agentforce Field Service (formerly Salesforce Field Service) #### Entry-Level Pricing Plan: Dispatcher Price: $165.00 1 User Per Month Description: Intelligent Dispatch Console built directly on CRM. Key Features: - Scheduling and Optimization - Resource and Work Management - Workflow Automation [Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) #### Free Trial No ### Workiz #### Entry-Level Pricing Plan: Standard Price: Contact Us 5 Users Per Year Description: The essential tools to grow and boost efficiency. Key Features: - Quickbooks Online - Total of 5 Automations - Custom fields [Browse all 3 editions](https://www.g2.com/products/workiz/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Collaboration & Productivity | Product | Score | Reviews | |---|---|---| | **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A | | **Workiz** | N/A | N/A | #### Additional Functionality | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Third-Party Integrations** | Not enough data | Not enough data | | **To-Do List** | Not enough data | Not enough data | | **@mentions** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **File Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | | **Brainstorming** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **File Transfer** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Real Time Editing** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Assignment Management** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Task Progress Tracking** | Not enough data | Not enough data | | **Discussions/Forums** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | ### Online Appointment Scheduling | Product | Score | Reviews | |---|---|---| | **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A | | **Workiz** | N/A | N/A | #### Notifications | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Confirmations & Reminders** | Not enough data | Not enough data | | **Appointment Follow-Up** | Not enough data | Not enough data | | **Scheduling Notifications** | Not enough data | Not enough data | | **Recurring Appointments** | Not enough data | Not enough data | | **Automated Scheduling** | Not enough data | Not enough data | | **Group Scheduling** | Not enough data | Not enough data | #### Settings | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Time Zone Detection** | Not enough data | Not enough data | | **Availability Settings** | Not enough data | Not enough data | | **Blocked Time Settings** | Not enough data | Not enough data | #### Personalization | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Links** | Not enough data | Not enough data | #### Integrations | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Multi- Calendar Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | | **Payment Acceptance** | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | | **Communication** | Not enough data | Not enough data | #### Generative AI | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Image** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | | **AI Image-to-Text** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Online Appointment Scheduling | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Additional Functionality | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Access Controls/Permissions** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Wait List Management** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Appointment Management** | Not enough data | Not enough data | | **Email Marketing** | Not enough data | Not enough data | | **Client Management** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Client Database** | Not enough data | Not enough data | | **Online Booking** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **Credit Card Processing** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Agentforce Field Service (formerly Salesforce Field Service)** | 8.8/10 | 546 | | **Workiz** | 8.2/10 | 140 | #### Generative AI | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **AI Text Summarization** | 8.0 (155 reviews) | 7.8 (44 reviews) | | **AI Image-to-Text** | 7.5 (150 reviews) | 6.2 (24 reviews) | | **Generative AI** | 10.0 (7 reviews) | Not enough data | #### Before the Job | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Calendar** | 8.6 (303 reviews) | 8.6 (125 reviews) | | **Dispatch** | 8.7 (316 reviews) | 8.9 (118 reviews) | | **Roles** | 8.6 (280 reviews) | 8.7 (112 reviews) | | **Booking** | 8.5 (274 reviews) | 8.4 (107 reviews) | #### On the Job | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Location** | Feature Not Available | 8.3 (107 reviews) | | **Employee Communication** | 8.5 (284 reviews) | 8.3 (116 reviews) | | **Behavior Monitoring** | Feature Not Available | 7.6 (76 reviews) | | **Client Notifications** | 8.5 (274 reviews) | 8.7 (114 reviews) | | **Field Sales** | 8.4 (226 reviews) | 8.2 (101 reviews) | | **Alerts/Notifications** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Customizable Fields** | 6.5 (40 reviews) | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Payment Collection in the Field** | Not enough data | Not enough data | #### After the Job | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Reports** | 8.7 (288 reviews) | 8.3 (111 reviews) | | **Analytics** | 8.6 (281 reviews) | 8.3 (106 reviews) | | **Billing & Invoicing** | 8.2 (225 reviews) | 8.8 (118 reviews) | | **CRM Integrations** | 8.8 (253 reviews) | 8.1 (92 reviews) | | **Accounting Integration** | Not enough data | Not enough data | | **QuickBooks Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | 6.3 (15 reviews) | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | #### Agentic AI - Field Service Management | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Autonomous Task Execution** | 8.2 (84 reviews) | 8.9 (6 reviews) | | **Natural Language Interaction** | 7.9 (67 reviews) | 7.8 (6 reviews) | | **Proactive Assistance** | 8.4 (75 reviews) | 8.3 (6 reviews) | #### Additional Functionality | Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Work Order Management** | 9.8 (20 reviews) | Not enough data | | **Checklists** | Not enough data | Not enough data | | **Maintenance Scheduling** | 9.0 (5 reviews) | Not enough data | | **Parts Management** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Residential Properties** | Not enough data | Not enough data | | **Vendor Management** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Purchase Order Management** | Not enough data | Not enough data | | **Mobile Access** | 8.2 (37 reviews) | Not enough data | | **Dispatch Management** | 9.7 (31 reviews) | Not enough data | | **Task Scheduling** | 9.0 (47 reviews) | Not enough data | | **Calendar Management** | 8.3 (15 reviews) | Not enough data | | **Asset Tracking** | 9.2 (6 reviews) | Not enough data | | **Technician Management** | 10.0 (5 reviews) | Not enough data | | **Status Tracking** | 10.0 (13 reviews) | Not enough data | | **API** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Job Management** | Not enough data | Not enough data | | **Preventive Maintenance** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Commercial Properties** | Not enough data | Not enough data | | **Real-Time Data** | 9.4 (17 reviews) | Not enough data | | **Historical Reporting** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Customer Database** | Not enough data | Not enough data | | **Barcode/Ticket Scanning** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Facility Scheduling** | Not enough data | Not enough data | | **Workflow Management** | 7.5 (10 reviews) | Not enough data | | **Inspection Management** | Not enough data | Not enough data | | **Inventory Management** | 9.0 (5 reviews) | Not enough data | | **Predictive Maintenance** | Not enough data | Not enough data | | **Routing** | 10.0 (10 reviews) | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **Chatbot** | Not enough data | Not enough data | | **Documentation Management** | Not enough data | Not enough data | | **File Storage** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Personalization and Recommendation** | Not enough data | Not enough data | | **Resource Allocation** | 10.0 (9 reviews) | Not enough data | | **GPS** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Scheduling** | 9.3 (57 reviews) | Not enough data | | **CRM** | Not enough data | Not enough data | | **Online Time Clock** | Not enough data | Not enough data | | **Workforce Management** | 10.0 (6 reviews) | Not enough data | | **Activity Tracking** | 10.0 (5 reviews) | Not enough data | | **Contact Database** | Not enough data | Not enough data | | **Productivity Analysis** | Not enough data | Not enough data | | **Prioritization** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Price and Cost Calculations** | Not enough data | Not enough data | | **Performance Management** | Not enough data | Not enough data | | **Equipment Tracking** | Not enough data | Not enough data | | **Data Capture and Transfer** | 8.2 (11 reviews) | Not enough data | | **Time Tracking** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Secure Data Storage** | Not enough data | Not enough data | | **Location Tracking** | Not enough data | Not enough data | | **Route Optimization** | 10.0 (10 reviews) | Not enough data | | **Offline Access** | 8.3 (6 reviews) | Not enough data | | **Real-Time Updates** | 9.3 (14 reviews) | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Electronic Payments** | Not enough data | Not enough data | | **Customer History** | Not enough data | Not enough data | | **Inventory Control** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Driver ETA** | Not enough data | Not enough data | | **Job Tracking** | 10.0 (7 reviews) | Not enough data | | **Automated Scheduling** | 9.0 (20 reviews) | Not enough data | | **Customer Management** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **Work Order Creation** | Not enough data | Not enough data | | **Equipment Maintenance** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Recurring Appointments** | Not enough data | Not enough data | | **Contractor Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Workflow Automation** | 9.2 (13 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Unique to Workiz (1):** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling) --- ## Reviewer Demographics ### By Company Size | Segment | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | |---|---|---| | **Small-Business** | 22.2% | 96.5% | | **Mid-Market** | 42.0% | 3.1% | | **Enterprise** | 35.8% | 0.4% | ### By Industry #### Agentforce Field Service (formerly Salesforce Field Service) - **Information Technology and Services:** 9.7% - **Manufacturing:** 8.2% - **Consulting:** 5.0% - **Computer Software:** 4.6% - **Hospital & Health Care:** 4.5% - **Telecommunications:** 4.4% - **Automotive:** 4.0% - **Consumer Services:** 3.7% - **Oil & Energy:** 3.5% - **Construction:** 3.0% - **Other:** 49.4% #### Workiz - **Construction:** 32.0% - **Consumer Services:** 25.3% - **Transportation/Trucking/Railroad:** 4.4% - **Electrical/Electronic Manufacturing:** 4.4% - **Facilities Services:** 4.0% - **Retail:** 3.6% - **Environmental Services:** 2.7% - **Security and Investigations:** 2.2% - **Utilities:** 1.8% - **Renewables & Environment:** 1.8% - **Other:** 17.8% --- ## Alternatives ### Alternatives to Agentforce Field Service (formerly Salesforce Field Service) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews) - [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (143 reviews) - [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews) ### Alternatives to Workiz - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews) - [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (124 reviews) - [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (410 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5584 reviews) - [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.4/5 stars (438 reviews) --- ## Top Discussions ### Agentforce Field Service (formerly Salesforce Field Service) - Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool..." ### Workiz - Title: [How does Housecall Pro work?](https://www.g2.com/discussions/how-does-housecall-pro-work) — 1 comment > **Top comment:** "go to the website and look at all of the plans before you decide" - Title: [How much is Workiz software?](https://www.g2.com/discussions/how-much-is-workiz-software) — 1 comment > **Top comment:** "My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly..." - Title: [How can I](https://www.g2.com/discussions/52141-how-can-i) — 1 comment, 1 upvote > **Top comment:** "Yes you can" - Title: [How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??](https://www.g2.com/discussions/42367-how-do-i-transfer-or-patch-over-a-call-from-our-main-workiz-phone-number-to-the-next-available-extension-number-also-is-there-a-way-to-sync-the-workiz-work-schedule-to-any-of-our-other-calendar-apps-such-as-google-calendar-outlook-or-calendly) — 1 comment, 1 upvote > **Top comment:** "Hey, Raymond! We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-workiz)