# Agentforce Field Service (formerly Salesforce Field Service) vs Workiz Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in transforming business operations, with users highlighting its **autonomous dispatch and triage capabilities** that allow the system to proactively address issues before human intervention is needed. This feature significantly enhances operational efficiency compared to Workiz.
- **Users say** that Workiz offers a user-friendly interface, making it easy for technicians to manage their schedules. The platform's **clean layout** and customization options for invoices and estimates are frequently praised, providing a straightforward experience that some users find appealing.
- **According to verified reviews** , Agentforce Field Service has a higher overall satisfaction score, reflecting its robust features that improve management of ground operations. Users note that it has **eliminated inconsistencies** and enhanced customer service, which is a critical aspect for businesses in the field service sector.
- **Reviewers mention** that while Workiz is easy to set up and use, it may not offer the same depth of functionality as Agentforce Field Service. Users appreciate the **automation features** in Workiz for customer follow-ups, but some feel that Agentforce provides a more comprehensive solution for larger operations.
- **G2 reviewers highlight** that Agentforce Field Service's implementation process is efficient, with many users noting that their dispatchers can get started quickly each day. This contrasts with Workiz, where some users have expressed a desire for more advanced features to support larger teams.
- **Users report** that both platforms have strong support, but Workiz edges out slightly in terms of user satisfaction with its **quality of support**. Reviewers appreciate the responsiveness and helpfulness of the Workiz support team, which can be crucial for small businesses needing immediate assistance.



| | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,047 | 236 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (96.4% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Contact Us 5 Users Per Year | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Workiz

Pros:
- Customer Support (21 reviews)
- Ease of Use (17 reviews)

Cons:
- Customization Difficulties (10 reviews)
- Pricing Issues (8 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.7 (167 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.8 (173 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.7 (136 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.1 (114 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.7 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.0 (117 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.2 (146 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Workiz

#### Entry-Level Pricing

Plan: Standard

Price: Contact Us 5 Users Per Year

Description: The essential tools to grow and boost efficiency.

Key Features:
- Quickbooks Online
-  Total of 5 Automations
- Custom fields

[Browse all 3 editions](https://www.g2.com/products/workiz/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Workiz** | N/A | N/A |

#### Notifications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | 
| **Appointment Follow-Up** | Not enough data | Not enough data | 
| **Scheduling Notifications** | Not enough data | Not enough data | 

#### Settings

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | 
| **Availability Settings** | Not enough data | Not enough data | 
| **Blocked Time Settings** | Not enough data | Not enough data | 

#### Personalization

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Links** | Not enough data | Not enough data | 

#### Integrations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Payment Acceptance** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Workiz** | 8.2/10 | 134 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.8 (44 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 6.2 (24 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.5 (124 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.8 (115 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.7 (111 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.4 (107 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Location** | Feature Not Available | 8.3 (106 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.3 (115 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.6 (76 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.7 (113 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.2 (101 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.3 (111 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.3 (106 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.8 (116 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.1 (91 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | 8.9 (6 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 7.8 (6 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 8.3 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Workiz (1):** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Workiz | 
|---|---|---|
| **Small-Business** | 21.7% | 96.4% | 
| **Mid-Market** | 42.7% | 3.2% | 
| **Enterprise** | 35.5% | 0.5% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Workiz

- **Construction:** 32.3%
- **Consumer Services:** 25.0%
- **Transportation/Trucking/Railroad:** 4.5%
- **Electrical/Electronic Manufacturing:** 4.1%
- **Facilities Services:** 4.1%
- **Retail:** 3.6%
- **Environmental Services:** 2.7%
- **Security and Investigations:** 2.3%
- **Utilities:** 1.8%
- **Renewables & Environment:** 1.8%
- **Other:** 17.7%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Workiz

- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (123 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (406 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (414 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Workiz

- Title: [How does Housecall Pro work?](https://www.g2.com/discussions/how-does-housecall-pro-work) — 1 comment
  > **Top comment:** "go to the website and look at all of the plans before you decide"
- Title: [How much is Workiz software?](https://www.g2.com/discussions/how-much-is-workiz-software) — 1 comment
  > **Top comment:** "My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly..."
- Title: [How can I](https://www.g2.com/discussions/52141-how-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can"
- Title: [How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??](https://www.g2.com/discussions/42367-how-do-i-transfer-or-patch-over-a-call-from-our-main-workiz-phone-number-to-the-next-available-extension-number-also-is-there-a-way-to-sync-the-workiz-work-schedule-to-any-of-our-other-calendar-apps-such-as-google-calendar-outlook-or-calendly) — 1 comment, 1 upvote
  > **Top comment:** "Hey, Raymond!
We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-workiz)