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Compare RingCentral Contact Center and Zoom Contact Center 
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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $69.00 1 Agent Per Month
RingCentral Contact Center
Star Rating
(168)4.0 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingCentral Contact Center excels in its workflow automation with a score of 9.5, making it a preferred choice for businesses that prioritize efficiency in ticket management. In contrast, Zoom Contact Center, while strong, does not match this level of automation.
- Reviewers mention that Zoom Contact Center offers superior ease of use with a score of 9.2, which is particularly beneficial for teams that require quick onboarding and minimal training. RingCentral, with a score of 8.5, is still user-friendly but may require more time for new users to adapt.
- G2 users highlight the quality of support provided by Zoom Contact Center, scoring 9.0, which is significantly higher than RingCentral's score of 7.8. This difference suggests that users may find more reliable assistance and faster resolutions with Zoom.
- Users on G2 report that RingCentral's ticket collaboration features, scoring 8.5, facilitate better teamwork and communication among agents, which is crucial for handling complex customer issues. Zoom's collaboration features, while effective, do not receive the same level of praise.
- Reviewers mention that RingCentral Contact Center's customer and contacts database is robust, scoring 9.1, which allows for better management of customer interactions. Zoom's database capabilities, while functional, do not provide the same depth of features.
- Users say that Zoom Contact Center shines in its AI text-to-speech capabilities, scoring 7.5, which enhances customer interactions through more natural communication. RingCentral's score of 5.8 indicates that it may not offer the same level of sophistication in this area.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableZoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
RingCentral Contact Center
No trial information availableZoom Contact Center
No trial information availableRatings
Meets Requirements
8.4
133
8.4
52
Ease of Use
8.5
135
8.6
53
Ease of Setup
8.4
67
7.8
44
Ease of Admin
8.3
46
8.4
41
Quality of Support
7.9
117
8.3
52
Has the product been a good partner in doing business?
8.0
47
8.8
41
Product Direction (% positive)
7.1
124
9.4
54
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
8.8
13
Not enough data
8.6
15
Not enough data
9.4
13
Not enough data
9.0
10
Not enough data
9.8
10
Not enough data
9.7
12
Not enough data
Dialing Options
8.3
23
|
Verified
Not enough data
8.0
21
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.3
21
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.0
10
Not enough data
8.3
10
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
46
|
Verified
8.9
45
7.3
37
|
Verified
6.4
35
7.6
39
|
Verified
7.6
38
7.8
45
|
Verified
7.5
38
7.9
38
|
Verified
6.5
37
Generative AI
6.7
26
7.7
36
Functions
8.2
65
|
Verified
8.3
44
8.1
64
|
Verified
8.8
45
7.9
53
|
Verified
8.9
40
7.4
32
|
Verified
7.4
36
8.0
40
|
Verified
7.0
33
7.8
38
|
Verified
8.3
40
8.1
42
7.8
40
8.0
36
|
Verified
7.4
41
Agentic AI - Contact Center
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.9
7
Administrative
7.9
57
|
Verified
7.8
38
8.5
63
|
Verified
9.0
40
7.9
67
|
Verified
7.8
44
8.0
41
|
Verified
8.5
43
7.8
38
|
Verified
7.7
37
Workforce Management
8.7
13
8.9
6
8.3
11
8.1
6
8.5
10
7.5
6
7.4
11
7.8
6
9.2
14
4.2
6
Administration
8.3
13
7.2
6
8.8
11
6.7
6
9.5
14
7.2
6
8.0
10
6.7
5
8.2
11
7.3
5
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.0
9
Not enough data
7.4
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
8.3
9
Workforce Management
Not enough data
8.3
9
Not enough data
8.0
9
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
8
Not enough data
9.1
9
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.6
14
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.3
9
Not enough data
8.2
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Zoom Contact Center are categorized as Contact Center and Contact Center Workforce
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Complaint Management, and Customer Communications Management
Zoom Contact Center is categorized as Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.0%
Telecommunications
6.8%
Financial Services
6.2%
Consumer Services
6.2%
Staffing and Recruiting
4.9%
Other
67.9%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Insurance
5.6%
Other
53.7%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Zoom Contact Center has no discussions with answers
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