Users report that "Reputation" excels in "Quality of Support" with a score of 8.9, while "Reputology" shines even brighter with a score of 9.6, indicating that users find "Reputology" to be more responsive and helpful when issues arise.
Reviewers mention that "Reputology" offers superior "Ease of Setup" with a score of 9.4 compared to "Reputation's" 8.6, suggesting that users find "Reputology" more user-friendly and quicker to implement.
G2 users highlight "Reputology's" "Social Media Management" capabilities, scoring 8.6, as being more comprehensive than "Reputation's" offerings, which users feel could benefit from additional features in this area.
Users on G2 report that "Reputation" has a strong "Centralized Platform" score of 9.2, but "Reputology" edges ahead with a score of 9.4, indicating a more integrated experience for managing various aspects of reputation management.
Reviewers say that "Reputology" provides better "Sentiment Analysis" with a score of 8.8, while "Reputation" also scores well at 8.8, but users feel that "Reputology" offers more actionable insights and user-friendly reporting features.
Users report that "Reputation" has a larger total number of reviews (2170) compared to "Reputology" (43), which may indicate a more established user base, but reviewers mention that the smaller user group of "Reputology" often leads to more personalized feedback and support experiences.
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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