Compare Re:amaze and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$29 per agent / month
$19.00 1 user per month billed annually
Re:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansZendesk for Customer Service
Star Rating
(6,787)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users appreciating its minimalist design and intuitive user interface. This makes it easier to respond quickly and efficiently, enhancing overall customer satisfaction.
- Users say that Re:amaze offers a highly customizable platform that caters well to businesses of all sizes. The centralized communication feature allows multiple team members to access communication history and order information, which significantly improves the efficiency of customer service responses.
- Reviewers mention that Zendesk for Customer Service stands out for its robust ticket management capabilities, allowing users to consolidate all marketplace queries in one place. The inclusion of generative AI for creating multi-level responses is particularly praised, making it a powerful tool for customer support.
- According to verified reviews, Re:amaze shines in its flexibility and multi-brand approach, which is beneficial for businesses managing various brands under one roof. Users appreciate the variety of options available, which helps tailor the service to their specific needs.
- G2 reviewers highlight that while Zendesk for Customer Service has a higher overall satisfaction score, Re:amaze receives commendations for its quality of support and ease of use, with users noting that it is straightforward to set up and navigate.
- Users report that Zendesk for Customer Service, despite its higher G2 score, has a larger market presence and more extensive user base, which can lead to more frequent updates and improvements based on user feedback, whereas Re:amaze, while effective, has fewer recent reviews to gauge its ongoing performance.
Pricing
Entry-Level Pricing
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Re:amaze
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.2
121
8.6
5,170
Ease of Use
9.0
123
8.6
5,271
Ease of Setup
8.9
76
8.0
3,240
Ease of Admin
9.4
77
8.2
3,107
Quality of Support
9.4
116
8.4
4,899
Has the product been a good partner in doing business?
9.6
76
8.4
3,030
Product Direction (% positive)
9.2
121
8.0
4,825
Features by Category
Ticket and Case Management
9.3
66
|
Verified
8.8
2578
|
Verified
9.3
67
|
Verified
8.7
2604
|
Verified
9.0
67
|
Verified
8.5
2531
|
Verified
8.9
60
|
Verified
8.4
2365
|
Verified
8.8
40
|
Verified
8.2
1930
|
Verified
8.6
67
|
Verified
8.4
2408
|
Verified
9.1
58
|
Verified
8.6
2407
|
Verified
8.9
29
|
Verified
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
386
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
9.1
54
|
Verified
8.5
2067
|
Verified
9.3
64
|
Verified
8.8
2328
|
Verified
9.3
67
|
Verified
8.4
1744
|
Verified
8.8
63
|
Verified
8.0
1435
|
Verified
Feature Not Available
8.0
1322
|
Verified
Platform
9.1
49
|
Verified
7.7
1390
|
Verified
8.5
68
|
Verified
8.0
1781
|
Verified
9.2
52
|
Verified
8.3
1956
|
Verified
9.2
46
|
Verified
8.2
1761
|
Verified
9.1
57
|
Verified
7.9
2364
|
Verified
8.8
61
|
Verified
8.0
2417
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
9.6
59
|
Verified
8.6
948
|
Verified
9.4
59
|
Verified
8.4
963
|
Verified
9.1
26
|
Verified
8.1
719
9.3
39
|
Verified
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
8.5
68
|
Verified
8.0
1781
|
Verified
9.4
56
|
Verified
8.5
847
|
Verified
9.0
34
|
Verified
8.1
649
9.3
49
|
Verified
8.5
897
9.5
46
|
Verified
8.6
826
|
Verified
8.8
48
|
Verified
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.1
47
8.5
1510
9.0
48
8.5
1441
Feature Not Available
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
9.2(won by 0.8)
38
8.4
564
9.2(won by 0.1)
43
9.1
744
9.0(won by 0.2)
38
8.8
693
Channels
9.5(won by 0.5)
56
9.0
743
8.9(won by 0.5)
57
8.4
587
9.3(won by 0.6)
53
8.7
566
9.3(won by 1.1)
23
8.2
487
9.2(won by 0.9)
30
8.3
422
Insight
8.6(won by 0.5)
27
8.1
540
9.1(won by 0.8)
37
8.3
648
9.0(won by 0.5)
38
8.5
563
9.5(won by 0.8)
44
8.7
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Re:amaze and Zendesk for Customer Service are categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Re:amaze has no unique categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, and Proactive Notification
Reviews
Reviewers' Company Size
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.1%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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