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Compare Re:amaze and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$29 per agent / month
$12.00 1 Per Staff Per Month
Re:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansRe:amaze vs Vision Helpdesk
When assessing the two solutions, reviewers found them equally easy to use. However, Re:amaze is easier to set up and administer.reviewers also preferred doing business with Re:amaze overall.
- Re:amaze and Vision Helpdesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, Re:amaze and Vision Helpdesk provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Re:amaze.
Pricing
Entry-Level Pricing
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Re:amaze
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
9.2
121
9.2
88
Ease of Use
9.0
123
9.0
88
Ease of Setup
8.9
76
8.7
82
Ease of Admin
9.4
77
9.1
74
Quality of Support
9.4
116
9.4
86
Has the product been a good partner in doing business?
9.6
76
9.5
73
Product Direction (% positive)
9.2
121
9.3
83
Features by Category
Ticket and Case Management
9.3
66
|
Verified
9.4
69
|
Verified
9.3
67
|
Verified
9.2
68
|
Verified
9.0
67
|
Verified
8.9
65
|
Verified
8.9
60
|
Verified
9.2
62
8.8
40
|
Verified
8.8
56
|
Verified
8.6
67
|
Verified
9.0
64
|
Verified
9.1
58
|
Verified
8.8
61
|
Verified
8.9
29
|
Verified
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
54
|
Verified
9.2
66
|
Verified
9.3
64
|
Verified
9.3
61
|
Verified
9.3
67
|
Verified
8.7
38
8.8
63
|
Verified
8.9
39
|
Verified
Feature Not Available
8.3
27
|
Verified
Platform
9.1
49
|
Verified
8.7
49
|
Verified
8.5
68
|
Verified
8.4
57
|
Verified
9.2
52
|
Verified
9.1
57
|
Verified
9.2
46
|
Verified
8.8
40
|
Verified
9.1
57
|
Verified
8.7
56
|
Verified
8.8
61
|
Verified
9.1
58
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.6
59
|
Verified
9.2
11
9.4
59
|
Verified
9.1
11
9.1
26
|
Verified
8.8
11
9.3
39
|
Verified
9.1
11
Not enough data
8.8
11
Internal Use
8.5
68
|
Verified
8.4
57
|
Verified
9.4
56
|
Verified
8.6
11
9.0
34
|
Verified
9.1
11
9.3
49
|
Verified
9.2
11
9.5
46
|
Verified
9.4
11
8.8
48
|
Verified
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.1
47
9.4
24
9.0
48
9.2
24
Feature Not Available
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
9.2(won by default)
38
Not enough data
9.2(won by default)
43
Not enough data
9.0(won by default)
38
Not enough data
Channels
9.5(won by default)
56
Not enough data
8.9(won by default)
57
Not enough data
9.3(won by default)
53
Not enough data
9.3(won by default)
23
Not enough data
9.2(won by default)
30
Not enough data
Insight
8.6(won by default)
27
Not enough data
9.1(won by default)
37
Not enough data
9.0(won by default)
38
Not enough data
9.5(won by default)
44
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Re:amaze and Vision Helpdesk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Re:amaze is categorized as Social Customer Service and Digital Customer Service Platforms
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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