Compare Puzzel CX Platform and VCC Live 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Puzzel CX Platform
Star Rating
(149)4.6 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX PlatformVCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Puzzel CX Platform and VCC Live offer a solid user experience, with both platforms receiving a star rating of 4.6. However, users of Puzzel appreciate its ease of use and the depth of features available for coaching, which allows for tailored feedback to agents.
- Users say that VCC Live excels in setup and configuration, with many finding it easy to fine-tune their call center operations. This is highlighted by feedback mentioning the platform's efficiency in managing call flows from start to finish.
- According to verified reviews, Puzzel CX Platform has a slight edge in customer support, with users praising the responsiveness and helpfulness of the support team. This is contrasted by VCC Live, which, while also well-rated, has received slightly lower scores in this area.
- Reviewers mention that VCC Live provides robust reporting capabilities, making it easier for users to generate insights and manage projects quickly. This feature is particularly appreciated by those who need to analyze call center performance effectively.
- G2 reviewers highlight that Puzzel CX Platform's recent updates, such as the Conversational Intelligence module, have improved its functionality significantly, making onboarding smoother and more customizable for users.
- Users report that while both platforms cater well to mid-market segments, VCC Live has a slight advantage in automation features, which are crucial for streamlining operations and enhancing overall productivity in call centers.
Pricing
Entry-Level Pricing
Puzzel CX Platform
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Puzzel CX Platform
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.4
109
8.9
141
Ease of Use
8.7
113
8.9
143
Ease of Setup
8.5
102
8.9
130
Ease of Admin
8.5
96
8.6
116
Quality of Support
8.8
109
9.2
140
Has the product been a good partner in doing business?
9.1
99
9.4
113
Product Direction (% positive)
9.3
111
9.1
136
Features by Category
Dialing Options
9.5
10
8.4
44
|
Verified
8.7
10
8.6
40
|
Verified
Not enough data
9.8
7
Agent Tools
7.5
10
9.0
39
|
Verified
8.0
11
9.1
48
|
Verified
8.8
11
9.4
49
|
Verified
Automation
6.7
9
8.4
37
|
Verified
8.1
9
8.7
42
|
Verified
6.7
8
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Knowledge Management
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Compliance
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Customer Support
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administration
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Not enough data
Artificial Intelligence - Conversation Intelligence
9.3
27
Not enough data
9.0
26
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.0
27
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Engagement
9.3
27
Not enough data
9.0
27
Not enough data
8.8
26
Not enough data
Performance
8.3
27
Not enough data
9.3
26
Not enough data
Generative AI
7.8
9
Not enough data
7.8
9
Not enough data
Channels
9.1
44
9.1
97
|
Verified
7.0
28
7.5
62
|
Verified
7.8
33
7.4
57
|
Verified
7.4
29
8.1
67
|
Verified
7.5
34
8.1
75
|
Verified
Generative AI
6.3
21
6.3
26
Functions
7.9
36
8.9
82
|
Verified
8.5
35
9.0
81
|
Verified
8.1
35
9.0
82
|
Verified
6.2
26
7.5
48
6.5
31
9.0
83
|
Verified
8.9
35
9.3
89
|
Verified
7.8
36
8.6
80
|
Verified
6.8
30
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
7.3
31
8.9
78
|
Verified
8.7
40
9.1
93
|
Verified
7.8
44
8.7
93
|
Verified
8.2
36
9.0
87
|
Verified
6.7
32
8.4
75
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.4
12
9.1
23
|
Verified
6.7
10
8.8
22
|
Verified
7.0
11
7.9
18
|
Verified
7.3
11
7.8
19
|
Verified
6.3
10
8.3
14
Administration
7.4
11
8.3
22
|
Verified
7.7
11
8.8
22
|
Verified
6.9
12
8.0
23
|
Verified
7.3
10
7.2
19
|
Verified
6.8
10
8.9
19
Feedback Management
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Not enough data
Feedback Analysis
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Not enough data
Feedback Sources
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
Generative AI
7.5
6
Not enough data
7.8
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.8
22
8.1
31
6.6
21
7.1
25
8.3
23
8.8
37
8.5
23
9.0
35
8.3
25
8.9
37
8.2
20
9.2
39
8.2
23
9.0
38
Generative AI
6.4
19
7.3
15
Workforce Management
7.2
23
9.0
40
7.0
21
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.7
21
9.2
39
7.6
23
8.4
37
Generative AI
4.3
7
Not enough data
4.3
7
Not enough data
4.3
7
Not enough data
Communication
8.1
14
Not enough data
8.0
14
Not enough data
7.1
12
Not enough data
7.8
10
Not enough data
5.8
10
Not enough data
Internal Use
8.6
12
Not enough data
7.8
10
Not enough data
6.7
8
Not enough data
7.4
13
Not enough data
6.0
12
Not enough data
6.7
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Puzzel CX Platform and VCC Live are categorized as Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Puzzel CX Platform is categorized as AI Customer Support Agents, Co-Browsing, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Social Customer Service, Live Chat, Conversation Intelligence, and Feedback Analytics
VCC Live has no unique categories
Reviews
Reviewers' Company Size
Puzzel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
17.8%
Oil & Energy
11.1%
Insurance
8.9%
Information Technology and Services
7.4%
Consumer Services
5.9%
Other
48.9%
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Alternatives
Discussions
Puzzel CX Platform has no discussions with answers
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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