Compare Agentforce Field Service (formerly Salesforce Field Service) and Praxedo 
Featured Products
At a Glance
Market Segments
Mid-Market (42.6% of reviews)
Small-Business (62.5% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
$69.00 1 user Per Month
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(983)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansPraxedo
Star Rating
(25)4.6 out of 5
Market Segments
Small-Business (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
$69.00 1 user Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service excels in overall user satisfaction, reflected in its high G2 Score of 99.33. Users appreciate its smart scheduling and real-time visibility, which streamline field operations and enhance efficiency.
- Users say that Praxedo offers a more personalized implementation experience, with dedicated support from team members who are quick to address questions and challenges. This hands-on approach has helped many users transition smoothly to a digital platform, eliminating the need for paper copies.
- Reviewers mention that while both products are user-friendly, Praxedo stands out with its ease of use, scoring higher in this area. Users highlight the convenience of having all job details and forms in one place, making it easier to manage tasks without juggling multiple applications.
- According to verified reviews, Salesforce Field Service provides robust integration capabilities with the broader Salesforce ecosystem, which is a significant advantage for businesses already using Salesforce products. This integration allows for seamless data management and enhances overall operational efficiency.
- Users highlight that while Praxedo has a strong focus on small businesses, it may not have the same level of advanced features as Salesforce Field Service, which is favored by mid-market companies. This difference can impact the scalability and complexity of solutions offered to larger organizations.
- Reviewers note that both platforms have strong support systems, but Praxedo receives particularly high marks for its quality of support. Users appreciate the quick responses and effective problem-solving, which contribute to a positive overall experience with the software.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Praxedo
ADVANCED
$69.00
1 user Per Month
- Centralized repository for resource and client data
- Work order data centralization and qualification
- Ability to group work orders (by routes and projects)
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availablePraxedo
Free Trial is available
Ratings
Meets Requirements
8.6
349
9.0
24
Ease of Use
8.4
740
9.0
24
Ease of Setup
7.8
607
8.7
22
Ease of Admin
8.3
170
8.9
17
Quality of Support
8.6
339
9.4
23
Has the product been a good partner in doing business?
8.7
163
9.4
18
Product Direction (% positive)
9.0
342
10.0
23
Features by Category
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
8.8
14
8.6
270
8.5
14
8.6
276
8.3
10
8.4
268
7.4
9
On the Job
Feature Not Available
7.7
8
8.5
274
9.0
10
Feature Not Available
7.4
7
8.5
274
6.7
7
8.4
226
7.1
8
After the Job
8.6
278
7.9
11
8.6
272
6.5
8
8.2
226
Feature Not Available
8.7
227
7.0
10
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Praxedo are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Praxedo has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Praxedo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.5%
Automotive
12.5%
Renewables & Environment
8.3%
Internet
8.3%
Information Technology and Services
8.3%
Consumer Services
8.3%
Other
54.2%
Discussions
What is Salesforce Field Service used for?
2 Comments
FS
In my view if you looking for a comprehensive sales solutions that also manages field service operations, Salesforce Field Service can be a valuable tool...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
What is Praxedo used for?
1 Comment
Official Response from Praxedo
Praxedo streamlines field operations by digitizing workflows, scheduling, and reporting. It empowers mobile technicians with real-time information, optimizes...Read more
Praxedo has no more discussions with answers
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