G2 reviewers report that Podium excels in user satisfaction, boasting a significantly higher overall rating compared to Sangoma Wholesale Carrier Services. Users appreciate Podium's intuitive interface and features like the Text-to-Pay option, which enhances customer interactions.
Users say that Podium's implementation process is smooth and efficient, with many highlighting the ease of onboarding. In contrast, Sangoma's reviews are limited, making it difficult to gauge user experiences regarding setup and integration.
Reviewers mention that Podium's centralized messaging system, which consolidates communications from various platforms like Google Business Profile and SMS, is a standout feature. This functionality is particularly praised for simplifying customer engagement, whereas Sangoma's offerings are noted for their telephony innovations but lack similar user-centric features.
According to verified reviews, Podium users find the quality of support to be high, with many noting prompt and helpful responses. In comparison, while Sangoma's support is rated positively, it does not reach the same level of satisfaction as Podium's, indicating a potential area for improvement.
Users highlight that Podium's focus on small businesses is evident in its tailored features for online reviews and reputation management, which are crucial for local businesses. Sangoma also targets small businesses but has fewer reviews to support its effectiveness in this area.
Reviewers appreciate Podium's comprehensive approach to customer communication, which includes automated review invitations and a user-friendly interface. Sangoma, while recognized for its competitive pricing and connectivity, lacks the same level of user engagement features that Podium offers.
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Podium
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How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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