Introducing G2.ai, the future of software buying.Try now
Compare Planhat and Userlane 
Featured Products
At a Glance
Market Segments
Mid-Market (60.9% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
Custom
Contact Us Per Year
Planhat
Star Rating
(883)4.5 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
Custom
Learn more about PlanhatUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Planhat excels in providing a clean and intuitive interface, making it easy to track customer health and manage accounts. Users appreciate the customizable dashboards that centralize customer data, which enhances visibility into renewal risks and necessary actions.
- Users say that Userlane stands out for its exceptional support, with many highlighting the prompt assistance available whenever needed. The user-friendly editor and quick editing capabilities are also frequently praised, making it easier for teams to adapt their workflows.
- Reviewers mention that while Userlane has a higher score for ease of setup and use, Planhat's recent updates have improved its usability. Users have noted that the platform is becoming more intuitive, which is a positive sign for potential buyers looking for a user-friendly experience.
- According to verified reviews, Planhat has a significantly larger number of recent reviews, indicating a more active user base and potentially more reliable insights into its current performance. This volume of feedback suggests that users are consistently engaging with the platform and finding value in its features.
- Users highlight that Userlane's HEART dashboard is particularly effective for identifying potential issues quickly, which can be a game-changer for teams focused on optimizing their onboarding processes. This feature is a testament to Userlane's commitment to enhancing user experience.
- Reviewers note that while both products receive high marks for support quality, Userlane's score is notably higher. This suggests that users feel more supported in their journey with Userlane, which can be crucial for businesses that require ongoing assistance and guidance.
Pricing
Entry-Level Pricing
Planhat
From Start-up to Enterprise
Custom
Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
Planhat
No trial information availableUserlane
Free Trial is available
Ratings
Meets Requirements
8.6
735
8.8
64
Ease of Use
8.3
742
8.9
67
Ease of Setup
7.5
499
8.6
61
Ease of Admin
8.2
445
8.6
62
Quality of Support
9.2
714
9.8
63
Has the product been a good partner in doing business?
9.3
441
9.6
63
Product Direction (% positive)
9.2
685
9.8
60
Features by Category
Sales Force Automation
8.4
27
Not enough data
7.5
25
Not enough data
7.4
24
Not enough data
8.3
27
Not enough data
6.7
24
Not enough data
8.6
25
Not enough data
7.0
23
Not enough data
6.2
24
Not enough data
6.4
24
Not enough data
Marketing Automation
7.2
26
Not enough data
6.7
26
Not enough data
5.9
25
Not enough data
5.3
25
Not enough data
Customer Support
7.2
27
Not enough data
7.0
27
Not enough data
7.3
27
Not enough data
5.8
24
Not enough data
6.3
24
Not enough data
Reporting & Analytics
7.6
28
Not enough data
7.4
29
Not enough data
7.0
26
Not enough data
Mobile & Social
6.2
24
Not enough data
5.6
23
Not enough data
5.0
23
Not enough data
Platform
8.7
52
Not enough data
8.2
51
Not enough data
8.6
51
Not enough data
7.4
48
Not enough data
5.6
44
Not enough data
6.7
46
Not enough data
8.2
49
Not enough data
7.1
46
Not enough data
Integration
7.7
40
Not enough data
7.8
40
Not enough data
7.4
38
Not enough data
Generative AI
7.0
18
Not enough data
Agentic AI - CRM
6.1
17
Not enough data
6.4
17
Not enough data
6.5
17
Not enough data
5.9
17
Not enough data
6.5
16
Not enough data
6.1
16
Not enough data
6.0
16
Not enough data
Customer Information
8.7
556
|
Verified
Not enough data
8.8
550
|
Verified
Not enough data
8.8
561
|
Verified
Not enough data
8.2
546
|
Verified
Not enough data
8.5
513
|
Verified
Not enough data
8.0
490
|
Verified
Not enough data
7.2
421
|
Verified
Not enough data
Predictions
7.9
494
|
Verified
Not enough data
7.4
432
|
Verified
Not enough data
8.3
494
|
Verified
Not enough data
6.7
349
|
Verified
Not enough data
Platform
8.3
545
|
Verified
Not enough data
8.1
517
|
Verified
Not enough data
8.2
490
|
Verified
Not enough data
8.5
497
|
Verified
Not enough data
8.2
521
|
Verified
Not enough data
8.6
518
|
Verified
Not enough data
8.8
509
|
Verified
Not enough data
8.9
476
|
Verified
Not enough data
8.5
519
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
Generative AI
6.2
171
Not enough data
6.2
174
Not enough data
Agentic AI - Customer Success
6.3
99
Not enough data
6.7
99
Not enough data
6.8
102
Not enough data
6.5
98
Not enough data
6.2
99
Not enough data
Billing and Payments
7.9
80
Not enough data
7.6
68
Not enough data
7.5
74
Not enough data
Revenue Recognition
8.2
97
Not enough data
7.0
69
Not enough data
7.5
74
Not enough data
Revenue Optimization
8.1
103
Not enough data
7.4
78
Not enough data
8.2
106
Not enough data
7.8
92
Not enough data
User Analysis
Not enough data
8.5
12
Not enough data
8.2
24
User Support
Not enough data
9.2
28
Not enough data
8.9
19
Not enough data
8.6
18
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
9.2
26
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
8.6
81
Not enough data
8.2
81
Not enough data
8.9
77
Not enough data
7.7
66
Not enough data
8.4
79
Not enough data
8.3
67
Not enough data
8.3
75
Not enough data
8.5
81
Not enough data
Agentic AI - Product Analytics
6.5
19
Not enough data
7.0
18
Not enough data
6.2
17
Not enough data
6.6
18
Not enough data
Data Sourcing
8.2
181
Not enough data
8.4
175
Not enough data
6.4
139
Not enough data
7.3
141
Not enough data
Intelligence
6.3
121
Not enough data
6.5
129
Not enough data
6.5
124
Not enough data
Sales Team
7.7
89
Not enough data
7.3
88
Not enough data
8.0
108
Not enough data
Intelligence
7.6
99
Not enough data
7.4
89
Not enough data
7.2
86
Not enough data
Mapping
6.9
84
Not enough data
8.2
99
Not enough data
Agentic AI - Customer Revenue Optimization
7.0
28
Not enough data
7.3
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
6.7
27
Not enough data
7.2
29
Not enough data
Platform Basics
8.0
166
Not enough data
7.9
151
Not enough data
8.2
146
Not enough data
7.7
132
Not enough data
7.8
137
Not enough data
Agentic AI - Customer Journey Mapping
6.4
36
Not enough data
Content
7.2
122
Not enough data
6.8
102
Not enough data
5.7
97
Not enough data
6.2
93
Not enough data
7.1
108
Not enough data
Collaboration
6.5
103
Not enough data
6.3
100
Not enough data
8.0
124
Not enough data
8.0
139
Not enough data
7.3
104
Not enough data
4.7
85
Not enough data
Onboarding Setup
8.6
252
8.8
23
8.1
256
Feature Not Available
8.6
258
Feature Not Available
Project Tracking
8.2
235
Feature Not Available
7.7
201
Feature Not Available
8.0
211
9.1
22
8.4
254
Feature Not Available
7.9
208
8.8
23
Customer Engagement
7.8
229
Feature Not Available
8.0
224
9.6
20
7.4
213
Feature Not Available
8.3
229
Feature Not Available
8.1
233
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
21
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
8.7
21
Not enough data
8.7
20
Not enough data
Feature Not Available
Not enough data
8.1
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
54
Not enough data
7.4
50
Not enough data
7.5
46
Not enough data
7.2
49
Not enough data
7.2
54
Not enough data
Management
8.1
61
Not enough data
8.3
61
Not enough data
7.2
48
Not enough data
8.2
63
Not enough data
8.1
49
Not enough data
Generative AI
6.4
31
Not enough data
6.6
31
Not enough data
Categories
Categories
Shared Categories
Planhat and Userlane are categorized as Client Onboarding
Reviews
Reviewers' Company Size
Planhat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.8%
Information Technology and Services
18.4%
Marketing and Advertising
7.9%
Education Management
2.5%
E-Learning
2.3%
Other
31.2%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
How long did it take to implement?
2 Comments
PB
6 weeks or so, but most of my time was spent organising our data rather than customising PH itself so it depends on what sort of state your data is in.Read more
What's the best way to manage crossell opportunities on planhat?
1 Comment
Official Response from Planhat
Hi Pedro,
Thanks for your question!
There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can...Read more
How can I, launch two simultaneos NPScampaings
1 Comment
Official Response from Planhat
Hi Matheus, your CSM will be in touch shortly and help you to set it up :)
Read more
Userlane has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
