# Pipedrive vs SalesDesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Pipedrive excels in user-friendliness, with many users appreciating its **simple interface** and straightforward pipeline management. This ease of use is highlighted by feedback mentioning how the drag-and-drop tools make customer relationship management effortless.
- **Users say** that SalesDesk offers a strong focus on client-facing tools, which enhances workflow management. Reviewers have noted the ability to share files with tracking and perform call recordings in one place, making it easier to manage lead communication and follow-ups.
- **According to verified reviews** , Pipedrive's implementation process is praised for its speed and intuitiveness. Users have highlighted the seamless integration with tools like Zapier, which simplifies automating processes and enhances overall productivity.
- **Reviewers mention** that while SalesDesk provides robust features for lead management and sales pipeline tracking, it may not be as intuitive as Pipedrive. Some users have expressed a desire for a more user-friendly setup experience, indicating that the learning curve can be steeper.
- **G2 reviewers highlight** that Pipedrive's automation features are a standout, allowing users to move leads through various stages automatically. This capability is particularly appreciated by those looking to streamline their sales processes and improve forecasting accuracy.
- **Users report** that while both platforms offer solid support, SalesDesk has a slight edge in quality of support, with users noting its responsiveness and helpfulness. However, Pipedrive's support is still regarded as reliable, especially for users who value a quick setup and ongoing assistance.



| | Pipedrive | SalesDesk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,043 | 51 | 
| **Largest Market Segment** | Small-Business (72.7% of reviews) | Mid-Market (46.7% of reviews) | 
| **Entry Level Price** | $24.00 1 Seats Per Month | $1500 One time fee per employee | 

---
## Top Pros & Cons

### Pipedrive

Pros:
- Ease of Use (574 reviews)
- Intuitive (274 reviews)

Cons:
- Missing Features (230 reviews)
- Limited Features (151 reviews)

### SalesDesk

Pros:
- Ease of Use (5 reviews)
- Lead Management (5 reviews)

Cons:
- Limited Customization (3 reviews)
- Missing Features (2 reviews)

---
## Ratings Comparison
| Rating | Pipedrive | SalesDesk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2626 reviews) | 9.2 (32 reviews) | 
  | **Ease of Use** | 8.8 (2666 reviews) | 8.9 (33 reviews) | 
  | **Ease of Setup** | 8.7 (1675 reviews) | 9.3 (16 reviews) | 
  | **Ease of Admin** | 8.6 (1023 reviews) | 9.0 (8 reviews) | 
  | **Quality of Support** | 8.4 (2245 reviews) | 8.7 (32 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (991 reviews) | 8.8 (8 reviews) | 
  | **Product Direction (% positive)** | 8.8 (2582 reviews) | 9.6 (28 reviews) | 

---
## Pricing

### Pipedrive

#### Entry-Level Pricing

Plan: Lite

Price: $24.00 1 Seats Per Month

Description: per month per user.
14$ / month billed annually

Key Features:
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports

[Browse all 4 editions](https://www.g2.com/products/pipedrive/pricing)

#### Free Trial

Yes

### SalesDesk

#### Entry-Level Pricing

Plan: One Pay Plan

Price: $1500 One time fee per employee


[Browse all 3 editions](https://www.g2.com/products/salesdesk/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.9/10 | 2348 |
| **SalesDesk** | 9.0/10 | 27 |

#### Sales Force Automation

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Contact & Account Management** | 8.5 (2053 reviews) ✓ Verified | 9.3 (20 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.7 (19 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (2133 reviews) ✓ Verified | 9.5 (22 reviews) | 
| **Task / Activity Management** | 8.6 (2115 reviews) ✓ Verified | 8.7 (23 reviews) | 
| **Territory & Quota Management** | 7.7 (1618 reviews) ✓ Verified | 8.9 (19 reviews) | 
| **Desktop Integration** | 8.4 (1131 reviews) ✓ Verified | Feature Not Available | 
| **Product & Price List Management** | 7.7 (1616 reviews) ✓ Verified | 9.1 (18 reviews) | 
| **Quote & Order Management** | 7.7 (1571 reviews) | 8.7 (20 reviews) | 
| **Customer Contract Management** | 7.8 (1675 reviews) | 9.1 (21 reviews) | 

#### Marketing Automation

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Email Marketing** | 7.5 (1518 reviews) ✓ Verified | 8.8 (20 reviews) | 
| **Campaign Management** | 7.5 (1495 reviews) ✓ Verified | 9.0 (19 reviews) | 
| **Lead Management** | 8.5 (1865 reviews) ✓ Verified | Feature Not Available | 
| **Marketing ROI Analytics** | 7.5 (1447 reviews) ✓ Verified | 8.9 (19 reviews) | 

#### Customer Support

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Case Management** | 7.9 (1009 reviews) | 8.7 (21 reviews) | 
| **Customer Support Portal** | 7.8 (989 reviews) | 9.0 (20 reviews) | 
| **Knowledge Base** | 8.0 (1022 reviews) | 9.2 (21 reviews) | 
| **Call Center Features** | 7.5 (1476 reviews) | 8.8 (19 reviews) | 
| **Support Analytics** | 7.7 (962 reviews) | 8.4 (21 reviews) | 

#### Reporting & Analytics

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Reporting** | 8.0 (1881 reviews) ✓ Verified | 9.2 (21 reviews) | 
| **Dashboards** | 8.3 (1967 reviews) ✓ Verified | 9.1 (21 reviews) | 
| **Forecasting** | 7.9 (1724 reviews) ✓ Verified | 9.1 (19 reviews) | 

#### Mobile & Social

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Social Collaboration Features** | 7.6 (1425 reviews) ✓ Verified | 8.8 (20 reviews) | 
| **Social Network Integration** | 7.4 (1377 reviews) ✓ Verified | 8.9 (19 reviews) | 
| **Mobile User Support** | 7.9 (1593 reviews) ✓ Verified | 9.0 (20 reviews) | 

#### Platform

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Customization** | 8.2 (1355 reviews) ✓ Verified | 9.2 (12 reviews) | 
| **Workflow Capability** | 8.3 (1350 reviews) | Feature Not Available | 
| **User, Role, and Access Management** | 8.4 (1361 reviews) ✓ Verified | 8.7 (13 reviews) | 
| **Internationalization** | 8.2 (1170 reviews) ✓ Verified | 9.0 (12 reviews) | 
| **Sandbox / Test Environments** | 7.3 (1060 reviews) ✓ Verified | 8.9 (12 reviews) | 
| **Document & Content Mgmt.** | 7.8 (1174 reviews) | 9.4 (13 reviews) | 
| **Performance and Reliability** | 8.8 (1339 reviews) ✓ Verified | 9.1 (13 reviews) | 
| **Output Document Generation** | 7.8 (1126 reviews) | 8.8 (13 reviews) | 

#### Integration

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Data Import & Export Tools** | 8.1 (1236 reviews) ✓ Verified | 8.8 (13 reviews) | 
| **Integration APIs** | 8.0 (1172 reviews) ✓ Verified | Feature Not Available | 
| **Breadth of Partner Applications** | 7.9 (1102 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.2 (8 reviews) | 

#### Agentic AI - CRM

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (171 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (173 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (174 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (170 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (171 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (170 reviews) | Not enough data | 
| **Decision Making** | 7.6 (172 reviews) | Not enough data | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.8/10 | 256 |
| **SalesDesk** | N/A | N/A |

#### Email Marketing

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Email and Mobile Preview** | 8.2 (211 reviews) | Not enough data | 
| **Manage Email Lists** | 8.2 (212 reviews) | Not enough data | 
| **High-Volume Sending** | 7.8 (206 reviews) | Not enough data | 
| **Building and Personalizing Emails** | 8.2 (209 reviews) | Not enough data | 
| **Sending Outbound Emails** | 8.3 (212 reviews) | Not enough data | 
| **Manage Email Deliverability** | 8.2 (207 reviews) | Not enough data | 
| **Automated Email Responses** | 7.9 (206 reviews) | Not enough data | 
| **Multi-user Account** | 8.2 (203 reviews) | Not enough data | 
| **Surveys** | 7.5 (197 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **A/B Testing** | 7.5 (192 reviews) | Not enough data | 
| **Basic Reporting** | 8.2 (205 reviews) | Not enough data | 

#### Generative AI

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (25 reviews) | Not enough data | 
| **Autonomous Task Execution** | 6.9 (25 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (25 reviews) | Not enough data | 

#### Integration

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Data Import & Export Tools** | 8.2 (227 reviews) | Not enough data | 
| **Integration APIs** | 7.8 (224 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 7.9 (221 reviews) | Not enough data | 
| **CRM Integration** | 8.2 (221 reviews) | Not enough data | 
| **Social Media Integration** | 7.2 (213 reviews) | Not enough data | 
| **E-Commerce Integration** | 7.3 (210 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.6/10 | 81 |
| **SalesDesk** | N/A | N/A |

#### Customization

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Custom Fields** | 8.3 (76 reviews) | Not enough data | 
| **Conditional Logic** | 7.8 (72 reviews) | Not enough data | 
| **Multi-page Forms** | 7.3 (71 reviews) | Not enough data | 
| **Design** | 7.7 (76 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Embedded Forms** | 8.2 (74 reviews) | Not enough data | 
| **Offline Capability** | 6.7 (70 reviews) | Not enough data | 
| **Notifications** | 7.8 (78 reviews) | Not enough data | 
| **Payments** | 6.9 (71 reviews) | Not enough data | 
| **Mobile Forms** | 7.5 (73 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.6/10 | 444 |
| **SalesDesk** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (66 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (65 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (64 reviews) | Not enough data | 

#### Incentives

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Badges** | 6.9 (391 reviews) | Not enough data | 
| **Triggers** | 7.4 (401 reviews) | Not enough data | 
| **Commission Calculator** | Feature Not Available | Not enough data | 
| **Leaderboards** | 7.1 (395 reviews) | Not enough data | 

#### Personalization

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Profiles** | 7.7 (414 reviews) | Not enough data | 
| **Custom Reports** | 7.9 (409 reviews) | Not enough data | 
| **Dashboards** | 8.3 (429 reviews) | Not enough data | 
| **Goal Setting** | 8.0 (411 reviews) | Not enough data | 

#### Administrative

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Integration** | 7.8 (409 reviews) | Not enough data | 
| **Employee Structure** | 7.7 (401 reviews) | Not enough data | 
| **Behavior Monitoring** | 7.5 (387 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 8.0/10 | 283 |
| **SalesDesk** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (57 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (55 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (56 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (56 reviews) | Not enough data | 
| **Decision Making** | 8.1 (55 reviews) | Not enough data | 

#### Analytics

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Open Rates** | 8.0 (256 reviews) | Not enough data | 
| **Link Activity** | 8.2 (257 reviews) | Not enough data | 
| **Attachment Activity** | 8.1 (249 reviews) | Not enough data | 

#### Customizations

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Email Platform Integration** | 8.2 (268 reviews) | Not enough data | 
| **Email Scheduling** | 8.3 (257 reviews) | Not enough data | 
| **Notifications** | 8.4 (270 reviews) | Not enough data | 
| **Email Categorization** | 7.9 (257 reviews) | Not enough data | 
| **Templates** | 8.3 (259 reviews) | Not enough data | 

#### Generative AI

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pipedrive** | 7.8/10 | 472 |
| **SalesDesk** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (58 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (58 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (57 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Data Sourcing** | 7.8 (425 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.0 (433 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 7.9 (427 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.4 (437 reviews) | Not enough data | 
| **Data Segmentation** | 8.0 (422 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Lead Scoring** | 7.7 (423 reviews) | Not enough data | 
| **Opportunity Scoring** | 7.8 (424 reviews) | Not enough data | 
| **Risk Analysis** | 7.4 (407 reviews) | Not enough data | 
| **Live Forecasting** | 7.7 (416 reviews) | Not enough data | 

#### Sales Management

| Feature | Pipedrive | SalesDesk | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (442 reviews) | Not enough data | 
| **Sales Gamification** | 7.6 (410 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.3 (419 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (443 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Pipedrive (5):** [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)



---
## Reviewer Demographics

### By Company Size

| Segment | Pipedrive | SalesDesk | 
|---|---|---|
| **Small-Business** | 72.7% | 40.0% | 
| **Mid-Market** | 22.9% | 46.7% | 
| **Enterprise** | 4.4% | 13.3% | 

### By Industry

#### Pipedrive

- **Computer Software:** 10.9%
- **Information Technology and Services:** 10.1%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.2%
- **Construction:** 3.3%
- **Real Estate:** 3.3%
- **Internet:** 3.0%
- **Consulting:** 2.2%
- **Insurance:** 2.1%
- **Telecommunications:** 1.6%
- **Other:** 49.4%

#### SalesDesk

- **Marketing and Advertising:** 17.1%
- **Real Estate:** 9.8%
- **Computer Software:** 7.3%
- **Outsourcing/Offshoring:** 7.3%
- **Consumer Services:** 4.9%
- **Market Research:** 4.9%
- **E-Learning:** 4.9%
- **Information Technology and Services:** 4.9%
- **Health, Wellness and Fitness:** 4.9%
- **Financial Services:** 4.9%
- **Other:** 29.3%

---
## Alternatives

### Alternatives to Pipedrive

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (812 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)

### Alternatives to SalesDesk

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4091 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews)

---
## Top Discussions

### Pipedrive

- Title: [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) — 3 comments, 3 upvotes
  > **Top comment:** "PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal..."
- Title: [What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?](https://www.g2.com/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) — 2 comments
  > **Top comment:** "In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people..."
- Title: [What is Pipedrive used for?](https://www.g2.com/discussions/pipedrive-what-is-pipedrive-used-for) — 2 comments
  > **Top comment:** "Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key..."
- Title: [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) — 2 comments
  > **Top comment:** "No"
- Title: [What is Pipedrive software?](https://www.g2.com/discussions/what-is-pipedrive-software) — 2 comments
  > **Top comment:** "It is a CRM tool that helps sales professionals to log all your sales related activities. Eg. meetings, contacts, proposals and contracts. Basically managing..."

### SalesDesk

- Title: [Plz Use to Sales Dask](https://www.g2.com/discussions/plz-use-to-sales-dask) — 2 comments, 1 upvote
  > **Top comment:** "Good application "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pipedrive-vs-salesdesk)