Introducing G2.ai, the future of software buying.Try now
Compare Omnichat and respond.io 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
OnSync
Visit Website
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $99.00 Per Month
Omnichat
Star Rating
(26)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Omnichatrespond.io
Star Rating
(419)4.8 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that respond.io excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Omnichat. Users appreciate its easy implementation and simple setup, which makes it straightforward to use for managing client communications across multiple platforms.
- Users say that respond.io's organization is a standout feature, with many highlighting how everything is consolidated in one place. This organization helps reduce stress and allows users to focus on their messaging, making it a preferred choice for those handling numerous client interactions.
- Reviewers mention that while Omnichat is effective for managing multi-platform communications, it falls short in comparison to respond.io's overall functionality. Users appreciate Omnichat's prompt customer support and its ability to facilitate two-way communication, but some find it less intuitive than respond.io.
- According to verified reviews, respond.io shines in its multi-channel coverage, with users noting that it allows for easy access to various platforms, enhancing their chances of achieving business goals. This feature is particularly beneficial for small businesses looking to expand their reach.
- Users highlight that while Omnichat provides a simple user experience, it lacks the depth of features that respond.io offers. For instance, respond.io's AI agents setup is praised as a powerful tool that enhances user efficiency, something that Omnichat does not match.
- Reviewers indicate that respond.io's quality of support is highly rated, with many users feeling that the platform has been a good partner in business. In contrast, while Omnichat's support is noted as prompt, it does not receive the same level of acclaim, suggesting room for improvement in this area.
Pricing
Entry-Level Pricing
Omnichat
No pricing availablerespond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Omnichat
No trial information availablerespond.io
Free Trial is available
Ratings
Meets Requirements
8.9
18
9.1
223
Ease of Use
8.8
20
9.3
329
Ease of Setup
8.3
13
9.0
246
Ease of Admin
8.8
11
9.2
155
Quality of Support
9.5
18
9.2
213
Has the product been a good partner in doing business?
8.9
11
9.4
155
Product Direction (% positive)
8.8
19
9.6
219
Features by Category
Messenger
7.0
14
Not enough data
6.3
14
Not enough data
8.9
14
Not enough data
8.1
14
Not enough data
Channels
8.1
8
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
Customers
7.4
7
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Multichannel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
7.5
6
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
15
9.3
153
7.9
15
9.0
143
6.9
14
Feature Not Available
Design
8.5
11
9.0
145
8.3
10
Feature Not Available
8.3
10
9.0
146
8.1
9
8.9
144
7.6
9
9.0
143
Generative AI
7.6
9
Feature Not Available
7.2
9
8.5
114
Responses
7.8
9
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
7.1
7
Not enough data
Platform
9.2
8
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
8.0
9
Not enough data
8.5
8
Not enough data
Generative AI
6.7
11
Not enough data
6.7
10
Not enough data
Conversational Platform
Not enough data
8.9
128
Not enough data
9.1
129
Not enough data
8.8
128
Not enough data
9.0
127
Support Automation
Not enough data
8.8
126
Not enough data
8.7
127
Not enough data
8.7
126
Not enough data
8.6
127
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
106
Content
Not enough data
Not enough data
Not enough data
Not enough data
7.3(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
7.2(won by default)
6
Not enough data
7.5(won by default)
6
Not enough data
6.1(won by default)
6
Not enough data
7.3(won by default)
5
Not enough data
Analytics
7.4(won by default)
7
Not enough data
6.9(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Generative AI
6.2
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Communication
9.1
9
Not enough data
8.7
9
Not enough data
6.9
9
Not enough data
7.8
9
Not enough data
6.9
9
Not enough data
Internal Use
6.9
8
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
7.1
8
Not enough data
7.1
8
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
48
Not enough data
9.2
45
Not enough data
9.3
46
Not enough data
9.0
45
Not enough data
9.1
45
Not enough data
9.2
47
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
45
Not enough data
9.5
47
Not enough data
8.6
44
Not enough data
9.1
46
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
9.7
6
Not enough data
5.6
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
6.1
6
Not enough data
Categories
Categories
Shared Categories
Omnichat and respond.io are categorized as Customer Communications Management
Unique Categories
Omnichat is categorized as Omnichannel Commerce, E-Commerce Personalization, Conversational Marketing, Social Commerce Platforms, Chatbots, and Live Chat
respond.io is categorized as Conversational Support and WhatsApp Marketing
Reviews
Reviewers' Company Size
Omnichat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
38.5%
Apparel & Fashion
15.4%
Primary/Secondary Education
3.8%
Non-Profit Organization Management
3.8%
Music
3.8%
Other
34.6%
Information Technology and Services
6.9%
Leisure, Travel & Tourism
6.7%
Marketing and Advertising
6.4%
Computer Software
5.7%
Consumer Services
5.2%
Other
69.1%
Alternatives
Discussions
Omnichat has no discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
