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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (74.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $99.00 Per Month
Omnichat
Star Rating
(26)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Omnichatrespond.io
Star Rating
(408)4.8 out of 5
Market Segments
Small-Business (74.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that respond.io excels in multi-channel coverage with a score of 9.3, allowing businesses to manage various communication channels seamlessly, while Omnichat follows closely with a score of 9.0, indicating solid but slightly less comprehensive support for multiple channels.
- Reviewers mention that respond.io offers superior live chat functionality, scoring 9.2, which enhances real-time customer engagement, whereas Omnichat scores 9.1, suggesting it is effective but may lack some advanced features found in respond.io.
- G2 users highlight that respond.io provides better quality of support with a score of 9.3, indicating a more responsive and helpful support team compared to Omnichat, which has a slightly higher score of 9.5 but may not match the overall user satisfaction reported for respond.io.
- Users on G2 report that respond.io shines in personalization features, scoring 9.0, which allows for tailored customer interactions, while Omnichat also scores 8.3, suggesting it offers personalization but not to the same extent.
- Reviewers mention that respond.io has a more robust reporting and analytics feature set, scoring 8.1, which helps businesses track performance effectively, while Omnichat scores lower at 6.7, indicating potential limitations in data insights.
- Users say that respond.io provides better automation capabilities with intelligent routing scoring 8.9, which enhances efficiency in customer interactions, compared to Omnichat, which has a lower score of 7.1, suggesting it may not automate processes as effectively.
Pricing
Entry-Level Pricing
Omnichat
No pricing availablerespond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Omnichat
No trial information availablerespond.io
Free Trial is available
Ratings
Meets Requirements
8.9
18
9.1
219
Ease of Use
8.8
20
9.3
319
Ease of Setup
8.3
13
9.0
242
Ease of Admin
8.8
11
9.2
151
Quality of Support
9.5
18
9.2
209
Has the product been a good partner in doing business?
8.9
11
9.3
151
Product Direction (% positive)
8.8
19
9.6
215
Features by Category
Messenger
7.0
14
Not enough data
6.3
14
Not enough data
8.9
14
Not enough data
8.1
14
Not enough data
Channels
8.1
8
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
Customers
7.4
7
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.6
7
Not enough data
8.8
7
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Multichannel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
7.5
6
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
15
9.3
150
7.9
15
8.9
142
6.9
14
Feature Not Available
Design
8.5
11
9.0
144
8.3
10
Feature Not Available
8.3
10
9.0
145
8.1
9
8.9
143
7.6
9
9.0
141
Generative AI
7.6
9
Feature Not Available
7.2
9
8.5
113
Responses
7.8
9
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
7.1
7
Not enough data
Platform
9.2
8
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
8.0
9
Not enough data
8.5
8
Not enough data
Generative AI
6.7
11
Not enough data
6.7
10
Not enough data
Conversational Platform
Not enough data
8.9
127
Not enough data
9.1
128
Not enough data
8.8
127
Not enough data
9.0
126
Support Automation
Not enough data
8.8
125
Not enough data
8.7
126
Not enough data
8.7
125
Not enough data
8.6
126
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
105
Content
Not enough data
Not enough data
Not enough data
Not enough data
7.3(won by default)
5
Not enough data
7.3(won by default)
5
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
7.2(won by default)
6
Not enough data
7.5(won by default)
6
Not enough data
6.1(won by default)
6
Not enough data
7.3(won by default)
5
Not enough data
Analytics
7.4(won by default)
7
Not enough data
6.9(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Generative AI
6.2
7
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
Communication
9.1
9
Not enough data
8.7
9
Not enough data
6.9
9
Not enough data
7.8
9
Not enough data
6.9
9
Not enough data
Internal Use
6.9
8
Not enough data
7.3
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
7.1
8
Not enough data
7.1
8
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.0
47
Not enough data
9.2
44
Not enough data
9.3
45
Not enough data
8.9
44
Not enough data
9.1
44
Not enough data
9.2
46
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
44
Not enough data
9.4
45
Not enough data
8.6
43
Not enough data
9.0
44
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
9.7
6
Not enough data
5.6
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
6.1
6
Not enough data
Categories
Categories
Shared Categories
Omnichat and respond.io are categorized as Customer Communications Management
Unique Categories
Omnichat is categorized as Omnichannel Commerce, E-Commerce Personalization, Conversational Marketing, Social Commerce Platforms, Chatbots, and Live Chat
respond.io is categorized as Conversational Support and WhatsApp Marketing
Reviews
Reviewers' Company Size
Omnichat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
38.5%
Apparel & Fashion
15.4%
Primary/Secondary Education
3.8%
Non-Profit Organization Management
3.8%
Music
3.8%
Other
34.6%
Marketing and Advertising
6.6%
Leisure, Travel & Tourism
6.6%
Information Technology and Services
6.6%
Computer Software
5.8%
Consumer Services
5.3%
Other
69.0%
Discussions
Omnichat has no discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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